Nice Resort

The resort itself was beautiful, the grounds were well kept. The pool I used was great and the people were lovely. The food was good and hot. The only thing that was an issue was the hill you needed to walk up and down to go from the lobby to the pool, beach and restaurants. The hill was a little challenging for people with mobility issues. All in all a nice resort but I would not recommend to anyone with mobility issues.

Beautiful Beach and Luscious Grounds

I travelled April 18-25, 2026 with my friend. We were looking for a restful week of sunshine, surf and beverages and the Allegro did not disappoint. Having stayed at numerous Caribbean Resorts, this resort is older and more basic than most. It is very peaceful. The room was adequate although we were in building 11 which is THE closest to the Theatre and Lobby. This proved noisy during the nighttime entertainment but we made the best of it. It also proved noisy to be right beside the ca [... read more]rt path the employees take every morning and evening with their cleaning carts or other carts of stock back and forth. One bonus is that they don't use key cards as your wristband opens your room. Our fridge was stocked as we requested and the cleaning crew did a very nice job daily. The food was good. There were three options for a la carts - Mexican, Italian and Asian. The only thing I did not like was having to line up in the lobby every day if we wanted to book an a la cart for that night. You could only book one meal at a time, the day of. We did the Mexican and Italian. The rest of our dinners were buffet. There is also a buffet at the pool bar but we preferred to have pizza made to order just outside of the pool bar for lunch. The beach is absolutely huge and the water was beautiful. They did their best to clean up the constant influx of sargassum. We never had an issue getting a chair at the beach or the pool and towels were always available at the towel hut. The staff are amazing and very cheerful. They were a pleasure to associate with.

Good value resort

If your looking for a relaxing vacation this is your resort! Food was mediocre, not a huge selection but you could always find stuff to eat. Grounds were beautiful and well manicured. The staff were incredibly kind and went above an beyond to help with anything. Rooms although small were clean and comfortable. Never had a problem with air conditioning or hot water. Pools were nice and never to crowded. The lounge chair game wasn't to bad but if you came past 10am was harder to find chairs [... read more] at the pool. Beach is beautiful water is blue. Entertainment is lacking but they try their best! Overall if you are looking for a good location, relaxing vacation, then this is a great value for the price. This is on the lower budget end but for the cost it is well worth it! If your coming for the beach its perfect, if your coming for the food, entertainment and luxury room book somewhere else. For a quick easy cheap vacation, I would recommend this resort all day long!

Relaxing escape

Wanted a break from the freezing cold and decided to return to Allegro. It has been over 30 years since our first trip and we were not disappointed. Things in the area have change a lot but that's no surprise. Check in was fast and efficient, had a couple of issues in the room which were resolved quickly. Beach is great. It's a short walk to a shopping market outside and about a half hour wank into Playa Del Carmen (which is now a lot lot bigger and busier than last time). Food was OK,  [... read more]specialty restaurants require you to line up at about 9:00 am if you want to get a reservation/ They have three, Italian, Mexican and Asian. We tried the Italian and it was nice. All in all a very restful week.

Okay Resort.

Rooms need to to be updated. Staff has got to be able to communicate with customers better…very few of the staff spoke English, had a hard time communicating with staff. Very expensive for items on resort, can understand they need to be a bit higher but one does not have to mortgage their homes to buy a snack. Will not be returning to the resort anytime soon.Worst holiday ever.i

Okay Resort.

Rooms need to to be updated. Staff has got to be able to communicate with customers better…very few of the staff spoke English, had a hard time communicating with staff. Very expensive for items on resort, can understand they need to be a bit higher but one does not have to mortgage their homes to buy a snack. Will not be returning to the resort anytime soon.Worst holiday ever.i

Amazing Resort

This resort was really nice. Smaller resort but the layout was exceptional. The beach was amazing and beautiful withnalot of activities. Vendors on the beach too! Lots of lawnchairs. Patrolled all day. Both buffets had amazing food and pizza was so so good. The grounds and rooms were so clean. Amazing and fun staff! Definetely a go to place in the future!

Great Resort

The resort was the perfect size and very clean..the beach was amazing, nice white sand and lots of loungers...Pool was great too. Food and drinks were fabulous...the animation staff and bartending staff we also good. There is a lot of critters running around but that was ok too. We had a tough time getting alacarte restaurants but managed 2 in the week we were there. My only problems was i had booked 2 months in advance and we were a group of 6 women and requested our rooms be together. We  [... read more]were split up into 3 different buildings and not even close together...i even emailed the resort before we went to tell them my booking number and my request...my travel agent also sent the request in...i dont understand why when 6 people all book together on the same booking they cannot put us together...front desk staff was absolutely no help and downright rude...but, we still had a fabulous time

Amazing resort

The rooms and the grounds were very well kept. The beach was beautiful. Amazing staff The only problem was not getting rooms together the manager that night we arrived was very rude to us. I would definitely go back to this resort.

Much Needed Vacay!

This cute little resort is tucked away in a charming, gated Suburb Playacar. Staff were very pleasant and helpful, food was always fresh and delicious. Their meal times were lengthy to give all guests a chance to dine. Pools were clean and refreshing with plenty of loungers-all in perfect condition. The grounds are beautiful and exciting to see local wildlife - the Coatl, the Agouti and many lizards. Found it intriguing that there is a staff who carries a falcon around to scare away the pesty bl [... read more]ack birds. The rooms had a comfy hammock and 2 chairs to lounge on the porch. Inside was cozy but not a lot of space to put away luggage. Big screen tv with lots of English channels. Beds were firm with lots of pillows. The sink and mirror was outside the bathroom which was handy for 2 sisters travelling together. The bathroom was clean and had a shower only - unfortunately very low water pressure and virtually no hot water. Varied activities in the pool, my favourite was the Mariachi band - they were fantastic! There was a movie and a show almost every night - my favourite was the Michael Jackson tribute. I didn't make it to the little Discotech. The beach had an abundance of loungers. The 1st day water was quite choppy and there was a lot of seaweed on the shore but we braved the waters anyway. The rest of the time, beach was gorgeous and we could walk very far out enjoying the gentle roll of the waves. Just a 2 minute walk down the street was a great outdoor shopping mall, with lots of vendors and even a Starbucks. Playa Del Carmen is only about 10min drive away....taxi charged us 300 MXN Pesos each way which we thought was expensive but we enjoyed shopping on '5th Avenue'. We booked our own excursion through the Air Transat app, with Viator Tours, to Chichen Itza, Valladolid and Cenote Chichikan for $160 CDN each. Included all transportation, entrance to all, a buffet lunch and Tequila taste testing. Other excursions I've been on we were provided drinks on the bus - water and usually a shot of tequila, unfortunately none were provided. We really enjoyed ourselves (myself, sister, brother, sister-in-law, adult nephew). There's a good possibility my sister and I will be back next year!

Beautiful beach

This hotel was exactly what my 18-year old and I needed, amazing beach and ocean access, good food and drinks and entertaining shows at night. Unfortunately, two of the three restaurants were closed while we were there and if you look for anything to eat after 10pm, you are out of luck. The rooms are comfortable (two big beds) and we were lucky to be right in the middle between the main restaurant and the beach. I liked the layout of the resort with all the smaller buildings with rooms and the t [... read more]wo pools. Also, if you look for a little shopping, Playa Del Carmen is an easy 20 minute beach walk away with lots of shops and restaurants. The shows were great and the staff was very friendly. I would go back because of the beautiful beach and relaxing atmosphere.

Our go-to resort!

This was our 4th visit and we love the intimate feel of it as it's a smaller resort. The villas are close together and the rooms are small but have all the amenities. The food at the buffets is great, with a different theme each night so we never bother with the a la cartes. Beach is fabulous, and the pools are clean. Usual loud music around one pool but the other one is quieter. Plenty of loungers and beach towels available. We love seeing the animals that live on the lush grounds. We went [... read more] with Air Transat Vacations and our only complaint was how long we had to wait at the airport for the transfer to the hotel (90 minutes). We took a taxi back for $75 USD and slept in a couple more hours.

Beautiful resort!

The hotel and grounds were well maintained, spacious, neat and clean. The beach view was breathtaking. Staff were very attentive and friendly. The rooms were clean and air conditioned. It was a little noisy from 8:30-10:30pm at night with the sounds from the entertainment which was amplified far too loud. You could hear the MC all the way from the front lobby to the ocean. It was definitely overkill and unnecessary. Also, the walls in the rooms are paper thin and since there are straw roofs whic [... read more]h are open to the outside, you can hear people talking in other rooms and outside, which was a little disruptive. During the late night though, the entire complex was quite quiet and peaceful. We all got sick from the food and it was not as described by our travel agent. Food was plentiful and varied but bland and it wasn’t easy to get salt and pepper to our table when we ate there. The Mexican restaurant (one of 3 different ones at the resort, which offered seated meals as opposed to buffet, was a big disappointment. The food was the same as in the regular daily buffets except it was served to us. The menu was “fixed”, so we had very little choice and we did not enjoy the food at all. Staff were excellent as usual, however. We expected more from the food since we paid a big amount for the 10 day resort for 4 people. Despite the disappointment concerning food, we would still recommend this resort for its excellent location, safety, cleanliness and easy access to the beach, which was fabulous.

Great resort and expensive

Few experiences may help the clients: 1) Online booking is set up to pay using the Credit Card number, Name, and Expiry. Nowhere it is mentioned that they are also looking for a phone number that is associated with the Credit card company. The Credit card will not go through, sticker and Invoice will not be issued. Someone from trip central will call you to get the phone number. Suggestion: Clearly mention in the online booking page, the CC info and the associated phone number is required to [... read more] process payment. 2) The booking page flight timing and the flight times at the actual flight info page already shows a different time. This should be fixed in online booking page. 3) On arrival at the destination, where to get the airport shuttle picture will help greatly to first time travellers. 4) The resort charges one time environmental fee and that should be made aware of. 5) Airport transfer to resort was great. 6) Allegro resort requires booking for Mexican and Italian restaurant reservations and that will only in person near the front desk. People wait from morning 8.00 am to meet the reservation clerk who started at 9.00 am. You will lose a day’s morning for reservations. This can be online as well so people can plan and book. WASTE of time of every one. MUST CHANGE 7) The working of in room Fridge and Hot water for bathing always an issue. No HOT water on most days in the morning for taking bath.Must be fixed 8) Excellent staff and waiters at both restaurants and great. 9) Food Varieties are plenty and good 10) Local sight seeing options are very expensive to book in hotel. Better to get it from other online or travels. 40% easily can be saved by booking outside. Once booked, NO CANCELLATION is possible and the tour booking staff won’t attempt to call the tour company to cancel and pay the refund. Simple argument is that, you signed the contract and you were told to read the terms and conditions. So cancellation is always possible with ZERO refund. Be aware of this. The resort claims that the higher cost is due to insurance etc., but no were mentioned about what type of insurance and details. So be-aware 11) There is an Air transat office set up at the resort and no guarantees that they will show up as per timing on the chart. The timing chart and the phone numbers are behind the glass door and you have to guess they are emergency numbers and reachable. You just have to try your luck and on my case it worked. Overall : Great service staff, excellent food options. DO NOT dream of Mexican and Italian restaurant food reservations and no guarantees. Expensive and Expensive to pay in USD

Friendly Little Resort

The resort itself is small and a bit dated. A/C was cold and worked great. Our smallish room was adequately stocked with amenities. Beautifully located close to the beach for amazing ocean views our room was a bit of an incline to walk up to the nightly buffet/entertainment, it was OK for us having no mobility issues. Entire resort was clean including the grounds, gardens and public spaces. Food was delicious, plentiful and well prepared. We only did 1 a la carte as you had to line up each morni [... read more]ng to request a seating. 2 small pools did not really allow for a quiet area. The activity pool also housed the swim up bar and was full of children most days and was not really an ideal set up for smaller kids in my opinion. The quiet pool was never really quiet either as it held the overflow of kids :). If a quiet relaxing vacation is on your agenda this may not be the resort for you,although for the most part evenings after the nightly entertainment were mostly quiet. Service was top notch throughout the resort! Kudos to all the amazing and hard working staff!!

Beautiful resort

Grounds were very well maintained. Hotel room was always kept clean. Staff always pleasant and willing to accommodate. Food was good something for everyone good variety. Would stay there again for sure.

Amazing Resort

Beautiful garden with Cenote like jungle holes right in there ( one just at the entrance to the parking lot, another behind the Theatre). Beautiful beach with a view of Cozumel Island in a distance. Nice clean pool, comfortable rooms in a cabana like setting ( not a 15 story building!!) Close to downtown Playa Carmen and ferry. Outstanding friendly staff, delicious food offered at the buffet all day long ( we haven’t been to a la carte restaurant- sign in line was too long). We took a tour to [... read more] Chichtzen Itza ($150 a person from TransAt representative at the hotel- highly recommended, and went to Cozumel on our own- taxi $10 one way + $ 35/ person for return ferry. PlayaCar feels very safe but because of its hightened security ( entrance gates, police and military presence ) we’ve got a (perhaps misleading feeling) that anywhere outside is not safe! We have had a very nice time!

Tres belle plage

Great Resort ! in general , very long and fantastic beach , warm clear water and exciting waves , no algae on beach sand. Food repetitive but passable. rooms are very small , no elbow room. Reception desk is competant , wifi in room is appreciated. Overall ,if you want sun and beach this is the place. Tout etait tres bien sauf la chambre ,le climatisateur ne fait pas l'evaporation de l'humidite, l'air est froid mais humide ,les draps et le matelas tres inconfortable ,pour cette raison j [... read more]e ne retournerais pas a cet hotel .Je tiens a remercier Maria Cupul notre femme de chambre , aussi le responsable du buffet pour sa bonne gestion ,et notre serveur Bernardo Bernal ,lui et ses collegues ,souriant rapide a repondre serviable .Je salut mes rencontres Pierre et Lise ,Leo et monsieur Chips , et Sonia et Gaetan .

Allegro Playa Del Carmen.

The hotel was small,but everything was close by. But was surprised we had to pay an environmental tax. Think it was 28 pesos per night. The location was great it was a 20 minute walk into 5th Ave Playa downtown. By taxi it was. 5 minute drive and $13 US$. The rooms were small either 1 king bed ,or 2 double beds, but very clean,and the beds were very comfortable. You also got coffee, beer, soft drinks, water in your room every day.They had 2 pools, one had a swim up bar, and activities, the o [... read more]ther one was a bit quieter. They were separated by the beach restaurant. But both were just steps to the beach which was lovely. Drink service was available when sitting at the pool, or the beach. The staff were lovely,and would help you if they could. The food was just okay! The best was lunch down at the pool area. Breakfast and dinner were okay, not great. But you won’t starve. Not many staff members spoke English! If you like small resorts this was great.

Wow - a really nice resort with so much potential, but what happened?

great layout everything close by amazing beach close to town food was average but filling and tasty - still put on some pounds while there ( stay with the buffets) - Asian food very disappointing. alcoholic beverages flowing but the quality of alcohol left wanting- perfect place for adults, or families or friends - we had a blast the people phenomenal - could smile even when they knew we were not satisfied BUT: Maintenance of property - the infrastructure must be aging - externall [... read more]y beautiful, no complaints of the landscaping, grounds, beaches, pool areas etc, updated rooms, but the mechanics - no A/C for many of us until a few days in (worked really well then), hot water and water pressure issues and the women's bathroom in the front lobby should be the biggest embarrassment to the hotel - did not work when we arrivedand did not work when we left. PLEASE, Allegro, make us all proud and get these things fixed (even if it is just the washroom) because otherwise it is the perfect hotel. spoiler alert: no matter what, the trip was loved by all..........................