More than I expected

The resort was amazing. The people were extremely friendly, the food was great-didn’t matter which restaurant you went to. The fish tacos were the best and they really tried to change things up at the buffet. I also loved that you didn’t have to make reservations at the a la carte restaurants. The snorkelling was out of this world. I felt like I was in a fish tank. So many fish of different shapes, sizes and colours. I would recommend this resort to anyone.

Incredible

Everything was amazing. The service was the best. The room was absolutely the best. The food at the ceviche shack was insane. Drinks were all good. They had great red wine from the bottle from Chile. 24 hour room service! Bottled water! Beautiful decor ! Loved it!

Chillaxing Resort

If you’re looking for a chill place to visit with awesome snorkeling, really good food and an inviting, modern decor, look no further. This is a solid choice for those looking to relax and slow down while being surrounded by mostly attentive staff and a secluded location right on the shoreline. If you’re looking for a high-energy resort, go elsewhere. If you’re looking for a place to chill with a relaxed, modern vibe on a sleepy island, you’ve found your place. Think of it as a boutique  [... read more]hotel that happens to be all-inclusive. How do I know? I’ve been there 3 times now.

Pleasant Stay - could use some slight changes

The hotel has been open a little more than a year since major renovation. The positives are the rooms are large airy and ours had two balconies complete with a hammock, two bathrooms and a mini-bar. The bed was comfortable and the linens were nice white and newer. In the lobby are some basket style hanging chairs which are quite nice. The negatives are the hotel lobby furniture is oversized and lacking good pillows to allow them to be comfortable, not as inviting as they look. This hotel only ha [... read more]d one local artisan come in during our stay and was not really appealing to most guests. I would suggest bringing in some local talent to sing or other locals to display their wares (jewellery, paintings, carvings or Mexican blankets and such). We saw lots of local things when we toured off the resort, it seems like it would be easy to get locals to bring their products to sell at the resort. In all our of stays, we never saw a hobbi cat in the water, which would have been quite nice and it seems that the fish have migrated more towards the Money Bar than in previous visits. If the resort puts some clay pots in the ocean like at the Money Bar I am sure the fish sightings would be amazing. Currently unless you are near the boat dock, the fish are not as plentiful as in the past. Overall this is a nice resort, however if you are night lift seeker this is not the place for you as most evenings are quiet and if there is entertainment it is usually done before 11 pm.

Opening issues

this was our 3rd time in cozumel and 10th time in the mayan area we arrived at night and so missed on the typical greeting you would get in the morning. check in was quick and efficient. we had to come back in the morning for a 2nd room key? we were brought to our room and there was no explanation of the amenities ie where the safe was, all the lighting the room itself was on the 6th floor with an amazing view of the ocean. I had emailed and requested an upper floor room. the room was modern i [... read more]n black and white, i would prefer more Carribean colors. It doesn't have a typical bathroom, there is a room for the toilet, a separate glass enclosed shower, ours didn't leak, and a sink. the bed was new nice and large, the tv is a 40+ smart led tv, i wish i had brought my hd cable to hook up my computer there isn't a lot in english programming. the best feature besides the view of the ocean is the free wifi available in the room with excellent connectivity. there is a free safe and a daily restocked bar fridge with beer and pop. there is no coffee maker as i saw advertised on there website.there is a coffee bar in the lobby. the sunsets were something to see (see pics attached). the cons were i found the air con loud and the street in front of the room had a lot of traffic in the morning affecting the sleep quality The weather all week was fantastic and the ocean calm the beach is across the street what i like to call a "sandbox beach" it is 40 yards by 20 yards and man made. we never had an issue getting a chair because they figure out the chair war problem by giving each chair a beach umbrella so you always had shade. it would be nice if the umbrella was more adjustable for when the sun moved. there are 3 places to get food on the beach. the seafood hut (i don't eat seafood but I heard people say the food was excellent) a hamburger, fries hut excellent and the main buffet. the food was so so however the biggest issue was the common flies there were too many going after the bread, fruit and desserts, only the bread was covered. all of the service and servers at the resort were excellent from the beach, pool, buffet and ala cartes. the reason we come to cozumel is for the snorkelling. the snorkelling in front of the beach was great. we saw many different types of fish and baracudas. the only issues i had was the access into the water is difficult going down stairs into and out of the water, i didn't have issues but i can see other people have issues. there is a little bay but has corral instead of sand. the other issue is the buoys that limit where you should snorkel is not defined, it should continue all the way to the dock such that boats coming in should only use one side. i had a boat come into the bay and basically circled me almost as a joke. i told the lifeguard about this and explained that if there would have been children or inexperienced snorkellers this could be a major accident in the making. we ate at 2 of the ala cartes the italian and mexican. the food was good. i ordered the beef tenderloin and found the portion way too big. there were no reservations required which was nice we never had to wait. there was an excellent mayan show one night at he beach buffet. except for the mayan show there was no nightlife. a 3 piece band with a singer to allow dancing each night would be an inexpensive nice touch. this resort mostly caters to divers so i guess they don't require a lot of nightlife. fyi they don't offer an intro to diving at the resort??? i found the bartenders at the lobby bar not as friendly as some of the servers. The biggest issue i had was the stairs. it would be nice if they didn't exist, ramps instead but they should be easier to see ie yellow paint at the end of each step. the marble blends to easily. they have the curbs painted this way in front of the resort. the stairs at the beach almost got me one day there white and harder to id if you're not paying attention ie looking at the beach. this resort was in close proximity to CHAKANAAB park and my wife and i walked both ways one day. the admission was $20 but i had bought a snuba excursion from the resort the day before so our admission was $13 each. it has great snorkelling a great beach and a number of activities. it would be nice if they had deal with the resort i probably would not return to this resort, we like going to different places. i can see it appealing to other people.

Perfect relaxing getaway

Rooms are huge. Shower is modern and spacious but will leak. Housekeeping leaves a towel to place in front of shower door. That was the only negative all week. Will be back next year for sure. Service is what makes this resort special.