Quaint Little Resort with Outstanding Staff

This is a lovely hotel with on a gorgeous stretch of beach and a very short drive from the Cozumel airport. The staff are incredibly courteous and professional. The property is small, yet has lots of amenities and fun activities to offer! We played mini-putt, target shooting with paint guns and participated in the water aerobics. The rooms are clean and the beds are comfortable. The food was good and the restaurant service was tops! Even though the ocean in front of the property was a little mur [... read more]ky with the sargassum, the snorkeling was outstanding just beyond the breaker wall at the edge of the property. A special thank you to Jorge, Adrian and Veronica who were always at the ready with a smile and meal service that went above and beyond. Circe was extremely helpful with reservations for bali beds and beach loungers too - many thanks :) and finally Alfonso our butler welcomed us and made sure we had everything we could want during our stay. I wouldn't hesitate to return!

Great Resort

The resort was good, i did need an elevator for my walker and i booked the ocean view and was told it had elevators but it did not. The gardenview and upgrade building did have elevators and the resort did upgrade us at no charge because of their mistake. The beach was lovely. The resort is small which we preferred. I didnt enjoy the buffet. There was an amazing restaurant 7 min walk down the street called the Lobster house that was great and reasonable. The staff was great. I did find i [... read more]f you are using a walker or wheelchair some of the ramp are pretty steep. Overall it was a good holiday

Planning on returning

Clean, comfortable, staff was outstanding. Food was good. Beach was lovely , some seaweed but nature was expected . Airport and shopping nearby. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxcxxxxxxxxxxxxxxcxcxccxxxx

Great place to relax!

Resort had lots of helpful and friendly staff. Both Al a carte restaurants were good and buffet had lots to choose from. Beach was great but when the wind is high lots of seaweed makes the water murky but still swimmable. Beware of large rocks in water. If you walk a small distance on the beach passed the break walls the water is chrystal clear. The resort was very clean and the COVID protocol was in order. This hotel isn't huge but very spaced out and laid back. ATM's are not abundant so [... read more] bring Mexican Pesos and American$$. Also, the bank machines on Cozumel charge a fee as well as a percentage of $$ you withdraw. Beware!! Bring cash and use credit cards for activities. Did some excursions outside of hotel and rented a car for sightseeing. Island seemed very safe. Bring bug spray!! At dusk the mosquitoes are plentiful. All in all was a good get away. Antigen testing was easy for our departure. You just have to book with hotel and was $36 US. Our trip was Feb.22 to Mar 1/22

Better than last time

This resort is extremely well maintained. Everything is spotless. The staff work hard to make sure you have a great vacation. Rooms are very adequate and spacious. The food is better than when we were here 3 years ago. Staff all wear masks and the majority of guests do, also. Masks are mandatory in restaurants for guests. Drinks are very good, not watered down. The beach is amazing. Due to winds, some days it’s crystal clear and turquoise. Other days, it’s murky until you get out about 10 fe [... read more]et. Some days there is seaweed and some days, there is none. The entertainment is very good. We will go back!

Great resort

Third time to this island, prefer this resort as the beach is besutifyl, no rocks, easy to get to with its own small airport. Beach, hotel, food, location was perfect, service was exceptionel, employees are awesome. Premium rooms are spacious, clean and great ocean view. You can see all the cruise ships cruise by daily

Best Vacation and Resort Ever

Melia Cozumel was an amazing resort. We found it very clean, comfortable. WE loved the small and intimate size of Melia. Food was so delicious and well prepared. The staff were so friendly and helpful. We had fun with all the activities that were offered. The evening shows were amazing. My favourite was the Valentine's day show. I hope to return to Melia Cozumel one day. I would definitely recommend the res8rt to my friends and family.

Valentine's Week at Melia

Stayed at Melia Cozumel the second week of February (our second time visiting here) and we had another wonderful time. The weather was great, the beach was really nice and the service was top notch. The tower rooms are quite large - we had one on the 5th floor with a small kitchenette and table with four chairs, and an excellent view of the beach, incoming and outgoing cruise ships, and the Playa Del Carmen across the straight. The wind was blowing mainly from the east, so the turtle grass [... read more] washing up on shore was not an issue this week. If the breeze is from the north it does wash up, however the landscapers rake the beach at 6:00am so it was really should not be an issue. Lots of chairs and plenty of shade available. The beach is very walkable, especially to the north. It's much, much nicer than the beach in front of the adjacent hotel to the south, however if you have water shoes to cushion your feet from the pebbles and reef, you can hike along the beach for about a mile to the south. The food was plentiful and good, with something for everyone, so If you go hungry, it's your own fault. One observation was that the options at the buffet were sometimes just warm, never piping hot. The omelette and grilling stations were always fresh, hot and delicious. Being able to eat with an ocean view was great, as the buffet and beach restaurant are directly on the beach. Skip the Italian a la carte - it's just not that good. The International (Paraiso) restaurant was the best of the three with the fresh salmon and mahi-mahi entrees both excellently prepared. The service was excellent. Don't forget to tip the restaurant waiters (interestingly, all men) the bartenders (Antonio at the pool bar, and Abril who served the Bali Bed section - both excellent) and the maids. They all hustle. One negative was that they never once got the restocking of the mini-fridge as we requested, even after speaking with the concierges almost daily. I ended up just grabbing 6 bottles of water from the premium desk each day. Overall a great vacation. We are planning to return with the adult kids and grandkids next time!

Amazing service

Cozumel Melia is a very well kept resort. The grounds are clean as are the two pools. The pool without the poolbar in our opinion is actually kept too warm! It is heated not giving you a refreshed or cooled off feeling underthe hot sun. Bartenders at all bar are fast friendly and knowledgeable! Only draw back with the resort is its location. Although only seven minutes from the airport it is located 150 yards from a cement pier which disablesthe natural flow of water in that direction. This resu [... read more]lts in often merky water close to and sometimes further out from shore. On the other side of the pier the water is crystal clear Carribean blue and good snorkeling! We stayed in a room on the oceanfront ground floorwith spa tub on patio..not used by most.. nothing more than a selling upgrade enticement. Nice to walk out of room to beach however the view from floors above are as good or better without the higher premium cost. Check-in was personal private comfortable informative and nicley air conditioned with a cold drink offered when booking Royal and premium suites. Ask for service and you will get it..but dont expect it if you dont. For example more water, ice, and beer in room

Great Small Resort

Enjoyed variety of activities and even though 2 adults travelling, still liked family pool. Food lacked variety, but there was always something to find. Liked the grill for lunches. Rooms are a little outdated, but clean and met our needs.

Enjoyable

We enjoyed our stay at the Melia in Cozumel Mexico. Pros- ocean front rooms, beautiful white sand beach. No need to get up early to save a lounger as they have lots. Lots of shade Friendly helpful staff Location close to the airport and town Cons food in buffet needs to be hotter. Quality of food met the 3.5 star standard Rooms need a dresser

Great Resort

Awesome beach, smaller resort, very clean, food is just ok not great, rooms are large and clean, close to the airport. Staff is very friendly, one of the best resort beaches on the Island, we have stayed at 3 other resorts and this is by far the best.

Great Resort

Just returned from a week at the Melia in Cozumel. It was our 4th visit to this hotel. While it’s been 6 years since we were last there we were pleased with some of the upgrades made for example wifi is now available in your rooms not just the lobby, they have covered beds with electrical outlets on the beach and poolside. Nice to see the adult pool is no longer freezing cold, it was nice to jump in and not be shocked by the temp. Loved seeing Nemencio and Ignatio again, they were exceptional  [... read more]wait staff. If you are looking for a relaxing all inclusive vacation this hotel is the perfect place. It’s small and nobody is going crazy and making noise after 11 pm. Loved being back.

Excellent value resort

Beautiful site, ocean views wonderful. Room in Tower was roomy with newer walk- in shower. Staff very hard working and very concerned with providing excellent service. Food in the buffet was very good, varied and there was something for everyone. A la Carte restaurants served well presented options. Facilities kept clean and attractive. Beautiful soft sandy beach. A small resort and easy to get around. Very quiet and relaxing. Would return for another vacation.

Great resort

Smaller resort Very clean and well kept grounds Staff always attentive Buffet was great, Italian a la carte was good, Mexican a la carte was OK and international a la carte service was extremely slow. Hotel caters to golfers so beach and pool were never crowded. Everything closes at 1am. Don't expect too much for night life.

Back for a 7th year!

* A+ for the welcoming staff (includes the main dining room; bar services; room attendants) - a B+ for the front desk (helpful as long a you did not have a major problem) * Upgrades since our last visit (January 2018) are obvious. The resort is now painted in a neutral beige/white (rather than the 1980s themed bright yellow!) Tower bathroom in room are mainly now walk-in showers - very nice with overhead shower fixture. * Glad to have a dresser placed in our tower room (needed for a two w [... read more]eek stay) but many people did NOT have a place to put their clothing except for a small closet. * Areas are well maintained and CLEAN - except for the two bathrooms (by the pool + downstairs by the restaurants). For only two stalls used all day … they need more bathrooms. The attendants worked to keep them clean but when used toilet paper is requested to be put into a basket (not down the toilet) the smell is overpowering. Needs to be emptied on an hourly basis if that is their request. * We are not 'foodies' so we ate at the regular restaurant buffet for our meals. Good choices, but could be hotter. * Wages are low, so we always tip generously. $3USD at breakfast and lunch; $5 at dinner. (If we want our room cleaned - fresh towels every other day we tip $5 and usually some fun school supplies/stickers/treats etc. - we just leave the sign on the door 'Do Not Disturb' if not needing cleaning). The employees work non-stop and are so pleasant to guests - saddened to see zero gratuity left at numerous tables. * As two late 50s adults, we definitely prefer the Tower rooms (8th floor or higher) and which is connected to the adult only pool and bar. Elevator service is prompt, although the stairways are handy for lower floors. * As we are very familiar with Cozumel, we purchase two bicycles in town for our two weeks (not at the Mega) and are able to safely explore the 5km route into town, and zip around the backroads of town with no issues. (Nice to get away from the Tourists!) * Our usual travel agent was not aware that a NEW tax came into effect on January 1, 2019 at all Cozumel hotels. (I think that it is an environmental tax which amounts to about 24 pesos per day = our two weeks cost approximately $18USD.) Only mentioning this as it was charged when we were checking in - you may wonder 'what is going on as I've totally paid for my holiday' when they ask for your credit card and charge ???pesos)

First time in Cozumel

This year we decided to go away for my birthday. I have to say it was a very last minute decision. We wanted to go back to Cuba and then as I was talking to my trip central agent, we found this deal for Cozumel. Our flight was on time and no problems. Upon our arrival to Cozumel, once passing security, my husband and I were greeted by this lady telling us to go to this specific counter. We were up since 4 AM and could not wait to get to our final destination. Once at that counter, what we th [... read more]ought was a deal for an excursion, turned out to be ( which we found out the next day) a tentative to sell us time share for vacation. BE AWARE !! These people have nothing to do with the resort nor whoever you purchased your vacation with. Beside that little hiccup, we had an AMAZING time. Would we go back?? For sure.

Lovely

Very friendly staff ! lots of variety food too bad there was no fruit bar. Grounds were nice . check in was acceptable. Very safe , really good staff. Beach was nice when first arrive a lot of seaweed but they cleaned it up .Irma has done a lot of damage to the Caribbean I must say but the water is still blue. Good entertainment shows and the entertainment team was wonderful Carlos and lena were very involved.

Wonderful Resort Feb 23-Mar 9/18

This was an incredible vacation for us. The resort was on the most beautiful white sand beach on the island. Our room was in the tower #905. It was very large and the bed was just as comfortable as home. The spacious balcony was perfect. We had a view that we will never forget. The staff would go out of their way to please. Wonderful people. The swim up bar was awesome, with lots of beach chairs and clean, warm water. The second pool was also lovely. (Kids section). The food was alway [... read more]s fresh and tasty. Watch for the specialty restaurants where we were charged $65 US for a "Cowboy Steak". At least it was good! The WiFi was only OK in the Lobby area; would be extra in the room, which we did not go for. We loved our vacation and will be going back.

Great Place

This hotel was very nice , exceptionally clean and great service ! Food was fresh ! The hotel Staff was friendly and helpful ! The DJ every night was a lot of fun ! Would recommend for families too ! Lots of kids activities at the kids pool ! Definitely will go back , willy at the lobby bar was great !