Very dissapointing location overall.

Very dissapointing experience for a 5 * location. I would say it's a 3* facility for service & food selection and quality. Service by front desk leaves a lot to be desired. Unhelpful overall. Never met or saw a Manager meeting customers or asking opnions the entire stay. The decor inside and outdoors were not inspiring. Especially the ala carte locations. The food selection and preparation not upto 5* level. The checkin and checkout process was a disgrace for a 5 * hotel. It felt like  [... read more]a college checkin. Guests are hearded like cattle to be seat for breakfast. No one walks you to your table. It was a never to be repeated experience!

Awesome Resort

Well kept hotel Buffet and restaurants served awesome food Nightly entertainment was awesome, although did not care for the Karaoke night. Nor did the other guests given attendance was minimal. Easy access to downtown Walking distance to shops to the west.

Great resort

the staff were lovely, food amazing, the pools lacked shade and chair space the evening entertainment was disappointing, 1. same two employees and no big shows, and 2. we are old. it was overwhelming loud in the room so we left. we would stay again

Amazing, Clean Resort

Hotel was beautiful, helpful staff, food was incredible, lots of variety, very safe and friendly environment, fabulous beach ! Offering lots of excursions. Would absolutely recommend this resort to Family & Friends.

Great Resort

Great location, great food and service. Friendly staff, very clean, close to shopping and water sports. Casino on site, local buses ran directly to downtown, very safe. Taxis readily available. All in all a great place.

Great resort

Awesome resort - everything perfect and first class except for dinner reservations at the a la carte restaurants. Riu needs to revamp their process for dining in their restaurants and avoid the 5:00 pm lineups for non-elite guests.

Just Ok

Beautiful grounds, pool and room. Friendly staff but reluctant and nervous management, liability averse when we let them know of a food poisoning incident (these things happen). Tried to persuade us that we had a virus which it wasn’t. Four days later they sent crackers and Gatorade to our room, presumably as some sort of regretful acknowledgment. Totally missed the mark. Food otherwise was of good quality. Pool room etc very good.

Great food, exceptional staff

Loved the grounds, always lots of loungers available, good shade everywhere. Food always great, good variety, plentiful. Loved the pot of coffee at breakfast, hot, but coffee on weak side. Staff very accommodating, keep rooms immaculately clean. Elevators breaking down daily. Are old, need to be replaced. Hallways are dirty, carpets should be replaced.

Wonderful resort

Beautiful beach , lovely staff, close to airport , good food . Can safely walk to town at night . Need to wake up early for beach chairs if you need shade. The island is a dessert so not a lot to see. Good snorkeling nearby .

Another Great Time at the RIU Palace Antillas Aruba

Fun, Sun and a Constant Ocean Breeze...everywhere on Palm Beach. However, It is most definitely all the staff that keeps everyone wanting to come back again. The awesome STAFF who make the vib, drinks, pool activities and the fantastic food call happy, fulfilled folks back for a "Cant wait for a RE-DO at the RIU Palace Antillas Aruba!"

My opinion about the hotel

I am satisfied with everything, we had a nice week of rest. We are planning our next visit to the RIU Antillas. I regret that we cannot make reservations in the restaurants and it is inconvenient when you want to relax and have to stand in line for at least 1 hour. I have been to several similar resorts and you could make reservations in advance. I think this caused problems for several guests.

Anittlis Aruba

Stayed there 2 years ago, clean, friendly, great staff. Not a 4 star. Carpets, lifting in hallways Our room 823 had mold in bathroom Sliding door curtains dirty Food same thing everyday Nightly entertainment very poor not many people went it was so bad

Great Resort

Had a great time, staff are friendly and helpful. Always clean. Was expecting more from the food, most of the food was OK, nothing to write home about. The buffet was the best option as it had a variety and changes daily. We ate there all the time as we tried several of the restaurants, either the wait was too long, or the food was not up to par (Italian restaurant is the worst). Location is great not too far from the airport. Depending on where your room is located, it can be very loud. Unfor [... read more]tunately, our room near the disco so there were some nights we did not get much sleep.

Our 6th time at this amazing resort !!

Rooms have recently been redone, all views of ocean, super friendly and super clean and fresh - no damp smells. Great pool area and most amazing beach - 4 kms of white sand and crystal clear water. Food choices between Riu Antillas and Riu Palace are plentiful . Fresh fruit choices every day, steak, chicken, fish, pork, lamb, vegetarian, fresh vegetables and salads and best desserts. Wait staff is attentive and super friendly. Good house wine choices. The gym could use an overhaul - a few mis [... read more]sing free weights and often there was no paper towels for wiping equipment and no towels - so a disappointment - not maintained properly. TV's in gym did not work. but we will go back next year.

Amazing resort

We went to this resort in early September and everything was fantastic except the weather was hot . We like smaller resorts because the access to the beach , pools and restaurants was great especially during super hot weather Staff was very friendly ,grounds exceptionally clean including the rooms , food great ( lots of fresh sea food), the elevators were fast . Great night life 15 minutes walk behind the hotel and some shopping as well There is a wonderful reef for snorkeling with s [... read more]o many different fish to be seen and free snorkeling gear from the resort The only 2 negative things : In order to get a palapa( for proper shade we had to wake up at 5:30/6 am ) In order to eat in the AlaCarta restaurants (4) you had to line up at 5:30/6 pm because they don’t allow booking so I fill we lost beach time when the weather was the best

Top Notch Resort!

Resort and the whole Aruba experience were very good. Hotel layout, grounds, pools and the beach area were very good. Food and meals and dining options were exceptional including access to the adjoining hotel. Room with partial ocean view was average. Only othercomplaint was not being able to reserve at restaurants.

Great Vacation

The hotel room seemed updated. Very large bathroom, comfortable bed. Good view of ocean even though we didn’t have an ocean view room. Shower pressure not very good. Lobby is dark and very dated. Needs an upgrade. Food was good. Buffet had lots of options and many theme nights. Riu should change the “lining up” system for the a la carte restaurants and move to bookings with their app. It’s silly to have to line up if you want to eat at a specialty restaurant. I highly recommend the steakhouse. G [... read more]et the filet mignon. Beach was beautiful. Water is clear. Pet peeve: having to wake up at 6:00 am to reserve a palapa. I’m not sure what the resort can do about this, though. Loved the water activities like water aerobics and riumba. Staff works very hard and I notice they don’t get many tips. The entertainment on Palace side is just ok. I didn’t typically stay past 9:10 pm to watch. I highly recommend!

Fantastic!

The hotel and amenities were amazing. We’ve been to the Riu now 10 times. Food is Great. Accommodations were great and the beach was beautiful. Staff was absolutely wonderful. I would recommend Aruba to Anyone Considering a vacation there.

Amazing beach, great resort and location

Stayed here for our honeymoon in June 2025 and loved it. - Beach was beautiful and the resort's best feature. Pools were nice, although we didn't use them as they were usually quite crowded. - Drinks and food were great too - liked the restaurants and buffets always had fresh food and were consistent (although we were not a fan of the desserts). We especially liked the 24 hr cafe, was very convenient. - Room was modern, nice bed and the hotel and bathrooms were always clean. - There is  [... read more]not too much entertainment but there was lots to do on the strip and the immediate area - 15 / 20 min walk from the resort - was safe and fun. - Staff were mostly nice, kind, respectful and service was always great. They appreciate tips but not necessary. - Resort had a good crowd of people, not very rowdy but still fun - notably, its an older crowd of 35 - 55+ yr olds. Was a great experience overall and we would love to go back some day.

40th wedding anniversay

The staff at the Riu Antillas is excellent in all areas. From the check in to the check out ,was all seemless. Beach ,Restaurants and Our room service was very good.! Theme nights were great ,Medireraean was my favourite.