Wonerful resort!

The food was excellent, everything was clean. Great pool, friendly staff, plenty of beach chairs under palm trees. There was a quiet adult only pool area with hammocks and jetted tub. Excellent evening shows.

Beautiful Grounds

This resort is pretty cute. I don’t like modern or fancy and so this fit the bill for me in terms of authentic Mexican feel. Very enchanted and cute. Wifi sucked. Our room had the worse connection. No sweet spots at all unless you sat on balcony. Our room was an updated one and we liked it. Be warned there’s no elevator. We didn’t mind the steps but it’s something worth mentioning. The staff is lovely so sweet and friendly. Which made it a pleasant stay. Be warned there’s no bottled water in the [... read more] room. They have a pitcher where you take to the filtered water station out the room. At first I was quite bothered by this but after purchased bottled water we just filled the bottles. The food oh the food. It was lacking. If food is a big deal then this isn’t your resort. Miramare by far best restaurant followed by Mexican restaurant which was quite lovely as well. Buffet sucked. If you’re into bacon there wasn’t as they were always out. Snack bar was fun. Lots of variety for a snack bar. Again, food isn’t their thing but for me everything else made that not matter for me. Beach was beautiful. The seaweed was an issue but not their fault they did their best to clear it up. Pool was fun if you found a spot. I think this resort was quaint and fun and aside from the food which I didn’t really care too much yes I would absolutely good back

Enjoyable and convenient

I like this resort for accessibility to shopping and the beautiful beach. It is on the smaller side but that is what I like. The grounds are beautiful and well kept, good food and really nice staff. My only criticism is for returning guests there is no benefits like other resorts where they acknowledge your returns and upgrade you or do something special. It was my 3rd time there and all they said was "that's very good". It was disappointing. Also, they don't provide face clothes for bathing. Th [... read more]ey have a sports bar that has pool tables but they close them down early after 11pm and most adults don't get a chance to use them because up until then it's full of kids and teens. People don't know there is a DJ and dancing after 11pm in the sports bar because it is hidden. There are very few people that go upstairs because you can't really see it. That is unfortunate because people want to dance and have fun at night and meet other people once the entertainment is done for the night in the courtyard. They should do more to advertise the sports bar and the DJ. These are just small suggestions to make the resort better but overall I recommend this resort.

Not disappointed

Retuned at Viva Maya for the second time. The resort really covers my needs. Food is exceptional and plenty. The grounds are well maintained and there’s plenty of entertainment during the day and at night. Rooms are clean. The only small hiccup was that the bathroom had a bad odour and we had to have the bathroom fan on all the time. Other than that we love the resort and will go back in a heartbeat

Reasonable

The grounds were lovely and the beach of course is amazing. We noticed that the rooms are not very sound proof and that was disappointing. We were not happy with the quality of the draft beer or the a la carte restaurant food. We thought the buffet food and lobby entertainment was great.

Very good resort

The location is excellent. The beach is amazing. The rooms are good. All of the staff are very good. The food is decent. The efforts of all the staff was the best I have ever seen. They were the most caring about the guests and had a lot of serving staff, maids, bartenders and security presence which enhances and makes you feel appreciated, safe and truly welcome.

So much fun!

This hotel is one of our faves. Small enough that the staff know you by name, but large enough to provide many fun activities. We enjoyed the flying trapeze, windsurfing, sailing, kayaking, bingo, archery, bike ride to small ruins, foos ball and thw pool party which were all included. The beach was absolutely amazing all but 1 day. This was our third time there and will definitely be going back.

Fabulous Vacation

1st time. at this resort. Viva Maya Playa Del Carmen. Hotel grounds are beautiful. Checkin was dmooth. we were early. so we swam and ate. never went to the adults pool too far away. near the main entrance so. avoid that section of rooms unless you want to walk far to the beach. snack bar is by the main pools. and was ok burgers digs fries salads rice some meats etc. from the snack bar and main pool. only foot steps away from the beach. tons of shaded chairs not enough shaded areas around.  [... read more]the pool. buffet was good always. something. to eat. for vegetarian as well. 1 towel. per day, 3 alacarte. Mexican was the best, high energy environment. and best menu . rooms were clean and comfy with lots of hot water bring mosquito spray . would we go back. yup in a heartbeat ? ?

Amazing

Great resort ,great food and staff are awesome . We will definitely go back. Everyone is so friendly and helpful. Buffet is the best and snack bar is awesome . Beach is really nice and you can walk into Playa Del Carmen in 20 minutes

Had a great time

Grounds were beautiful and well kept. Hotel is a bit dated but we knew that going in. Beach was great. Pools were clean but maybe a bit small for the amount of people staying at this resort. Food was not my favourite for Mexico but we always found something. Staff work hard and were nothing but pleasant and polite. Rooms are small but the bathrooms in the rooms were a great layout. We truly did enjoy our stay

Staff were amazing

Food was excellent. Good vibe and good atmosphere. I had so much tequila and the La carte dinners were good. The front desk could be more friendly. But overall we had amazing vacation at Viva Maya. There was a lot of sea weed when we went but is it expected at this time of the yrar

Would go again

The hotel was very clean we really enjoyed the setup . The food was good . The staff was very helpful we Evan took a massage. The hotel room were clean .we went to a couple restaurants and food so good but Mexican one we fell ill after not sure why , all in all we would return to the hotel again .the place was organized and drinks were well made . Lots to o do for families and kids activities.

Good stay

This resort has everything you need . Clean , good food , great entertainment. Rooms are lovely . Balcony are/ were a disappointment. Lots of chairs on the beach but limited shade options . Sea weed was an issue at time of year we were there beginning of April .

Viva Maya - My Review

My boyfriend and I stayed at this resort from Match 16-23, 2025. I would rate our experience 9/10. This is a very nice, well kempt resort. I will start with our booking process with Tripcentral. I will say I used other websites to research where we wanted to stay as they had more information on the resorts but TripC has the best prices and easy to book through. It was our first time booking through it and will definitely use it again. Now the resort. Our check-in process was fast and we had  [... read more]no line up. The bellhop was very informative of the resort and very friendly! The resort is very moderate in size. You will get your steps in! Room - We are not picky guests when it comes to rooms as we are usually only in there to get ready and sleep. Our room was nice, beds are very comfortable and the bathroom was a good size. We had no issues with water pressure/heat. I will say that they do not stock the fridges with water/pop/beer. They are trying to conserve and reduce the use of plastic. Conveniently, there are filtered water fountains you can use halfway through every hallway. They have jugs you can put the water into and leave in your room. Balconies are small in the normal rooms. Pools - There are 3 pools but 5 if you aren’t seeing them as attached. We noticed that the adults only pool/area was pretty chill but the water was a little merky so we opted to not go in there but there was a bar and it wasn’t busy at all. The main pool area was a decent size. We didn’t have too hard of a time finding chairs when we wanted to be by the pool but they do get taken quickly. I feel like there could've been more lounge chairs but it wasn’t a big deal if we couldn’t find one. There’s plenty on the beautiful beach! The pools itself weren’t very busy and the swim up bar rarely had a bartender but only because not a lot of people were in the water, at least while at our stay. The main pool water was a bit merky as well so we kept our heads above water. They were cleaning the pools during our stay which was nice to see and it didn’t take too long for them to be up and running again. The beach was absolutely amazing! We were able to be in the water every day that we were there. The last 3 days, there was a lot of waves and wind so the water didn’t look turquoise but it did the first 4 days! The resort did the best out of all of the ones along the coast, of cleaning the seaweed, by far. There’s lots of lounge chairs out there so you won’t be without! Food - The buffet was pretty good! Had a decent amount of options for breakfast/lunch/supper. Some foods were repetitive throughout lunch/supper. Obviously, some foods were a hit and a miss but that is to be expected. You will find something you like and if not, the fruit was absolutely delicious. I can’t say enough good things about the fruits they had out. Perfectly ripe. I’ve never had better fruits at a resort. We easily could've lived off those our whole trip! And the fruit juices. Amazing! So fresh and not too sweet. The deserts were not the best. At the buffet, you can get your own drinks along with a bucket of ice that’s always filled. Those ice buckets are very convenient to fill up your own mugs with! The servers were fine and friendly enough. We ate at the Mediterranean, Fusion and Mexican restaurants and they were soo good! The service at all 3 places were awesome the food was amazing, especially at the Fusion restaurant. We had the best steak we may have ever had. Unreal. We were shocked by how great the food was at this resort. Didn’t feel unsafe to eat anything there. Didn’t get sick from the food at all. We enjoyed Cafe Maya! The drinks in there were good and nice to try different things than what’s at the bars. They had the perfect foods for a nice lunch or little snacks. We were happy to see that there was zero bugs/flies/bees by the bars. It was all very very clean. We found the lobby made the best drinks! Line ups are to be expected but you just have to wait them out or just stand in line. You won’t be waiting that long but again, it’s to be expected at any resort. The snack bar. HELL YES! Amazing fries lol! They always had good food out (except the hot dogs) Late night snacks was our thing and it mainly hit the spot! There’s always a cook there so it’s not just old food sitting there. They make fresh woodfire pizzas and salty French fries! They are open until 6am so you won’t be without food at this resort. The big bar by the pool was our main drinking hub. Bartenders were good, quick and efficient! Entertainment- Compared to other resorts we have been too, their shows are really good! The entertainment area was pretty big with lots of seating and after the show is done (around 1030) there’s more things happening at the lobby area of the resort until midnight so that was nice that there’s something to do until then! All in all, I would highly recommend anyone to go to Viva Maya! Our experience was exactly what we could’ve hoped for. It was very clean, good food and plenty entertainment in the night! We noticed that the patrons here were mainly Spanish/French speaking. So, we didn’t get to converse with many people during our stay until the last night and we found a a couple Canadians from Ottawa and Nova Scotia so we got to socialize for about 20 mins haha!

Wordy to Experience

The resort grounds are well maintained, the beach is beautiful and clean, the rooms are O.K- daly cleaned but water supp in the bathroom and shower needs improvement. Eexcellent staff services in restaurants and on the grounds. Activity and entertainment acceptable but need to be better promoted.

Avoid!

We were put in what I describe as a dorm room the first night. If they try to out you in 3100, refuse. Beach is good, food is nothing special.Way too many kids running around. For the price, expected more in ambiance, not much to do there. I wouldn’t go back.

Beautiful resort

Lovely resort, very reasonable price. The location is perfect in Playacar. The beach is stunning, the rooms are charming, the food is pretty good. Plenty of activities with daily events and nightly performances.

Excellent Resort

It is not too big so the staff are very friendly and easily remember you and your wants re drinks, etc. Easy access to the beach with sufficient lounges for everyone. The pool area is always lively. The ala carte restaurants are very good, with the Mediterranean getting my highest recommendation. The buffet always has something to offer even the pickiest of eaters. The rooms are well maintained.

Great Resort

Really I have nothing negative to say about this resort it was amazing, clean, fun,staff were very nice, informative etc.... Well situated, food was good, the a la carte restaurants were super, the shows were amazing the talent of their staff for the nite shows were spectacular

Top choice

Arrived at the hotel in about 1hr from the Cancun airport. The check in was smooth and organized - no time wasted there. The premises are clean with well defined signs to guide your first day on site. Arrived late at night but the buffet at the pool offered quite a variety of food for the hungry traveler. The rooms are clean and modern. The safe at no charge was an added bonus. The food at the A la Carte and buffet was excellent with top notch presentation(s) and good variety for all taste [... read more]s. The staff is courteous and helpful. Plenty of entertainment across the resort at different times of the day. The only dislike is the extreme noise level at rooms close to the main stage.