Great resort !!

Small so easy to get around - I loved that I’m not a fan of giant resorts. Buffet was great, had Italian à la carte and it was very good. Pool is great but typical loud - beach is very small and shallow would be great with small children - no real ability to swim it’s a tiny cordoned off area - but we walked quite far down the beach to number of other resorts, and they were very weedy. Great service other than check-in, which is always painfully slow for some reason at these places. A real b [... read more]enefit is that it is right beside the fairy dock so you can take a ferry so easily to Isla Mujeres and have a fabulous beach day there. If you’re a pool person, it’s a great resort seemed very easy to get chairs, etc. if you’re a beach person you really need to just go over to the island. It’s ok for a day or with small children but really limited

Lovely resort

Great food was offered at the buffet and restaurants. The rooms were spacious and very clean. Location is convenient to the ferry terminal. I would definitely stay there again. The only improvement I could suggest is to add ceiling fans in the lobby.

Terrible resort=HAS MUCH TO BE DESIRED

The rooms in the hotel were fine, however we had to ask for cleaning in the afternoon until someone showed up. We thought the food was terrible. Everyday in the buffets it was the same thing-chicken-either the leg or the wings or pieces of the other parts. The fruits were hard and cold. Vegetables were also hard and cold. In other words it is not at all up to par with any other resort we have been to. The beach was full of stones and sand. It is not what we had expected. The area w [... read more]here one can sit and go into the pool was fine unless when someone stole your spots. Also there were many teenagers there and other young people off on March Break. It was very noisy at all times. We were more than disappointed in The OccidentLAL

Love this resort!

This was my 5th time at the Occidental Costa and still love it. Fantastic staff, especially Juani, Antonio and Sandra. They go out of their way to make you feel at home. Food was excellent, beds comfy, the resort layout is so great...not too big and not too small. So convenient to have the Ferry next door. The beach has changed a bit and a little more rocky but I think that probably goes for everywhere. Water is still calm which I love. The pool and beach entertainment could offer a little more  [... read more]variety and missed having the afternoon entertainment at the beach. i.e. the comical stuff where guests are involved. Overall a great place and I will be back again.

Good resort. Beach not as pictured.

|This resort is beautiful when lit up at night! Good variety of food available, 24 hour snack bar, specialty restaurants were great. No swim up bar, but there is a bar close to the pool, the lobby, and the beach. Small resort means less walking to get to amenities, but still lots of spaces for guests to sit. Room was as expected, but we backed onto the street and it was loud. Bartenders made fabulous drinks. Hotel giftshop is expensive, and exchange rate on credit card is even worse. Had a sligh [... read more]t problem at check-out. Our trip confirmation email said noon, but the hotel said it was 11am, tried to charge us an additional fee by the hour! We disputed it. Our airport shuttle pick up was scheduled for 5:10pm due to evening flight. The hotel said we were all inclusive until 3pm only. The beach area is very small, and in a bay busy with boats. There was alot to watch, but not a serene beach experience. Zero nightlife after 11pm, daily 7pm piano player is fab, 9pm nightly entertainer was fun. My favorites were Circus night and Karaoke. Some of the guests are so talented!

Clean and friendly

This hotel has lovely openness to it. It took far too long to check in with only 3 people working the front desk. They did immediately pull us aside to sell us on time share at their sister site, and while pleasant they are persistent. The property was very clean and well maintained. The food was fresh daily and seating readily available, we never waited more than 2 mins for a seat. Also as someone with multiple food allergies( gluten, dairy and eggs) there was a moderate selecti [... read more]on of food that was fresh and available The beach access was small, however there was enough space to luxuriate in the sun. The room we were given was impressively large with a great size balcony. I found that the bed was more firm that I would have liked and the same can be said for the pillows. The resort is very organized when it was time to leave they were expecting and looking for us. The people are so great! for the package I purchased this trip was exactly what I was looking for.

Fantastic

Everything was fantastic especially the staff. The swimming area in the ocean was small but access to the bars was very easy to get to also the ala carte. Met a lot of nice people from England, Poland , Ottawa Alberta , US , Argentina, The excursion was very good and also the tour guide. The staff always cleaning all round. The buffet was great and the snack bar.

I’ve been to better Resorts

I will not recommend this resort to anybody, the A/C was either on or off, could not control it, there was sewer smell in our room 3 times, toilet wouldn’t flush sometimes, the shower would go from burning hot to cold, the balcony wasn’t even big enough to put 1 chair on it and you could look into both your neighbours balcony, only 2 English channels on tv , the nightly shows were right below our room and the food was just okay, and no hot tub

Great Location

The food was excellent at the buffet and the a-la-cartes. Waiter Philipe at the buffet was very attentive. Room was very clean and our mini bar was restocked daily with beer bottled water, chocolate bars and peanuts.

Not for everyone

It is a very nice very clean hotel with amazing staff, they are the best and very good to great food. The standard rooms are the smallest I have ever seen. The terrace room we upgraded to is more like a typical room you would expect to get. Very nice and updated. The building is set designed in a way that more than half the rooms have a poor to very poor view. It is not ocean front. The beach is very small, the size of a tennis court at the mouth of the lagoon, marina. No turquoise water or  [... read more]waves. More like a murky lake. The pool is very nice. We like the ocean so it wasn’t for us.

Wonderful Staff and Service!

This hotel is perfect for someone who just wants to relax and take it easy in a one-stop, intimate setting. The resort is very contained, 3 a la carte restaurants surround a lovely pool area, and the buffet restaurant looks out over the ocean. The buffet was delicious (omelette bar every morning was my personal favourite) and the staff was extremely friendly, fast and gracious. The beach area is very small and confined, so if you're an ocean lover and prefer to frolick in the waves on your vacat [... read more]ions, this is not the place for you. If you love to sit in the sun poolside, this resort is perfect. The resort keeps you entertained too. They would host a bingo game every day at 1pm by the pool, and every night the hotel had a show - circus, magician, Jersey Boys - it was great. I would recommend this to any family or couple or friend group looking to relax. The atmosphere is a perfect mix between fun and relaxing. Final note - I had a massage while I was there and it was outstanding. Some hotel massages can be extremely average, and this one felt professional and upscale.

An amazing experience and resort! A++++

We loved the Occidental Costa Cancun for many reasons. The service was incredible (room, restaurants, front desk, bartenders - you name it!). We were impressed with how clean the resort was at all times. The food (buffet and al la carte restaurants) were all fantastic. A great location on the Cancun hotel strip - easy to catch a cab or a bus into the downtown core. All around, we loved our experience and we're very sad to head home. 10/10!!!

Great Spot / Excellent Service / Thumbs Up!

We just returned from family vacation to Occidental Costa Cancun. No complaints! Excellent service during the week...we loved our week away at this resort. It is our third trip to Barcelo brand in Mexico...alway been great...we trust it. We all feel we got our monies and suns worth during our stay. Rooms are a bit dated but super clean and beds were great. Our kids 19/16 had their own room but was a bit away so asking to put us side by side...accommodated without issue...again awesome! Th [... read more]e lobby bar and seating great spot to relax before dinner or going for shower. The shows at night were fun to watch even my teens enjoyed dancing with Aladdin. Brandon and the entertainment crew around the pool made it tones of fun, water volley, bingo and even a visit from the grinch! He is a mean one at times. Louis at the buffet greeting us with a smile...buffet with themes each day, great food...even the micro buffet opens around 5am if you have a day trip. The beach is smallish and limited sun (before noon) vs pool all day. Shallow and would great for little kids. We preferred the pool area with chess and ping pong and the teens in pools all day Small downer I suppose is...pay for wifi...is that really it? I guess so but put those devices in safe and soak the sun and family time. These days go by fast!!!

Good resort/1*beach

We were extremely disappointed with the beach as it's smaller than the pool and the water colour was grey as the water from a lagoon leads into this area of the beach and it was kind of Muddy, don't let the pic fool you. Lack of night life after 10.30.pm. no music. This hotel was nice, the staff was excellent, we run out of small bills in the first week😊, food was Good to excellent, lovely restaurants. Room was nice and clean. If you're not much of a beach person and looking to just [... read more] relax nice and quiet this would be a great place for you. We stayed 2wks & By the 12th day we were ready for home. The grounds were beautiful, easy access to public transit and shopping. I also felt very safe here.

Disappointed

I was looking for somewhere to celebrate our 35th anniversary and the Occidental Costa was not what I had in mind. I will say that the food was good, the entertainment and dance lessons were also great. The staff were helpful and friendly. However, it was smaller then I anticipated, there was no beach to speak of, the pool was positively frigid. The room was tiny and the air conditioners were just outside our balcony. Within the first day we made the decision to move to Panama Jack's . I h [... read more]ave to say that I had heard great things about Occidental, but I must say we were very disappointed.

Great Resort

What a lovely relaxing, authentic resort. Food great, rooms great! Now the staff well they were exceptional: Elena at reservations Alex at the Lobby Bar Antonio at the Mexican Restaurant and David Juan and Arturo at the Seafood restaurant Luis at the buffet restaurant Brenan, Danny, Shayla, C, Javier (they are the best!!!!) Estaban Now I probably forgot some names and spelled the incorrectly but the staff go above and beyond. Would recommend to anyone who is wanting a quiet ti [... read more]me and relaxing!

Amazing Resort

Occidental was a great resort for us. It was not very big. You came down from your room and the pool, beach and restaraunts were right there. Food selection and flavour was excellent. Distance from the airport was only 20 mins and rooms were spacious and clean. Enjoyed our short trip thoroughly. Will definitely go there again!

Splendid week away

My husband and I thoroughly enjoyed the week we spent at this hotel. The grounds are very well kept and beautiful. The beach is small but perks are: It is flowing water from nearby lagoon, kept clean of seaweed, and calm to swim despite the current from the lagoon. Sand is like powdered sugar! The staff are warm and friendly. The hotel is located steps away from Xcaret, the Jolly Roger and Captain Hook dinner cruises, and the ferry to Isla Mujeres. The nightly entertainment was top notch.  [... read more] The activities during the day kept people involved. Loved the dance lessons, Zumba, etc. Easy access to the transit with only 12 pesos pp. easy to get around hotel district or into Cancun. The food at the buffet was average. The a la carte food and service at the Mexican, and Italian were top notch! Rooms very clean and convenient. a few minor repairs needed but not worth making a big deal about. The internet provider that the hotel uses was the only disappointing part of our vacation. I don't like paying for something I am unable to use. I was offered 15% back and really should have asked for a full refund. Not a big deal though as the resort was wonderful!

Meh.

Rooms were prob the only good thing about this resort. Food was sub par, bar wasn’t stocked daily unless called and requested. We got cut off our bracelets in morning of last day and was told our cut off was 1pm for food and drink. No one spoke proper English Very loud shows in main pool area every night and a party boat runs nightly next door until 2am. Helicopter, cruise ships and seadoos cruising by beach all day with black exhaust and diesel in water. Beach is clean in morning with ti [... read more]de in and dirty yellow weed water in afternoon. All bars close at 11 during week and midnight on weekend unless your staff them they party all night. Room service is an extra fee $10 per soggy plate of fries and soggy sandwiches. Restaurants you have to book daily in morning with limited spots even though they’re empty when you go inside. Spend the extra money and go to a better 4 or 5 star. This I’d rate a 3-3.5. Was definetly

Awesome Vacation

After researching and reading reviews for weeks about where to stay in Cancun Beth from Tripcentral recommended the Occidental Costa. So glad she did because my 15 year old and I had an Amazing time!! It is about half hour drive from the airport. We arrived mid morning and it was raining ( umbrellas were provided to walk around resort) Check in is at 3 but we were able to check in early. The safe wasnt working but within the 10 min we called the desk..someone was up to fix it.  [... read more] The room was nice and beds were comfortable. Only complaint about room was we were facing the hotel beside us which did get noisy at night..so my note to self is pack ear plugs on next trip. Buffet: plenty of variety to choose from and it was really good food A la carts: you do need to book early if you hope to eat at a decent time. Mexican and Italian...the food was great There are enough loungers at the pool and beach. We did find the pool water on the cool side. It wasnt too busy during the week but once Friday hit, it started to get busier and a bit noisier. So we did enjoy the quiet during the week There is a boat that goes to island across the way (Isla Majures). You can rent a golf cart to. Great day trip! I dont have anything negative to say about the staff. In each area they were all friendly, and attentive. Our favorite staff was everyone at the beach bar! Location is great,Private beach with boats coming in so things to see. Will definitely go back to the Occidental Costa