RENOS NEEDED AND STAFF IMPROVEMENT

At check in we had a very unexpected additional $256 US resort fee which in Canadian is a heck of alot more when you weren't expecting it!! Also at check in, unlike other hotels. No map, no information of the facilities or where anything was. Just a room key and a quick description on how to get there. The room we were given was pretty much in the basement. The view out the window was a wall. We couldn't even see if it was a sunny day. The room was very dated, shower only making it next to [... read more] impossible to shave your legs if you are a woman. Or a man I supppose. Considering we paid more for our three day trip to Vegas then we will our all inclusive trip to Mexico coming up this December, I think it's fair to say I will not be visiting Vegas again anytime soon, nor will I be staying at the MGM Grand.

MGM GRAND LAS VEGAS

Overall good, room was studio king, not huge, no view, smoking inside casino is not good. Buffet for breakfast was way too expensive. $40 US per person seems high for breakfast. Needs a shuttle to pick up & drop off at airport

Decent resort

The original room that myself and my girlfriend were booked was horrible. Our view was of just a wall on the 7th floor and we couldn’t see a single building. We booked with another group and fully expected to be on the same floor as them and as close as possible. Somehow they were given a strip view from the 23rd floor and we were stuck with a wall on the 7th, several minutes of travel and waiting away from our friends. After speaking with the front desk the following day after arrival, they w [... read more]ere able to book us a new room on the 21st floor with strip view, but I had to pay for the upgrade. Other than that hiccup at the start of the trip, everything else was amazing. I can’t wait to come back and explore the rest of the strip and have a great time.

Really solid hotel!

Hotel location is excellent, not being restricted by the strips traffic while also having a fantastic view of the airport. Good rooms, good casino features, solid food court. Only gripe I have is being charged to use the supplied mini fridge, I mean come on, you’re already charging resort fees daily ! 4.5/5

Very nice

The staff was very nice and accomplished us very well. Our room was clean and we liked it. The food/restaurants were sooo expensive it was crazy. The air purification in the casino was horrible The smoke was really Bad. That would be something to work on. It would help considerably Otherwise will stay again

Carol Mack (agent) - Las Vegas - MGM Grand Hotel, Air Canada

I called this company that books packages to Las Vegas, perhaps other locations as well, and I dealt with a Carol Mack, booking agent. She was terrific for the start. I really appreciated her professionalism and flexibility. She creatively found me a flight and hotel for Las Vegas and was responsive to my questions and issues. I was able to call and email her with a timely correspondence back from her. Everything went as planned and I would not hesitate to use her services again. Mark

Great resort.

MGM Grand offers everything needed to make for your las vegas experience one to remember. It's located short walking distances to other sites you may want to see. The rooms are clean and staff is very friendly. The sportsbook is very good and well run with knowledgeable people helping you with any questions you might have. You have many options for eating, whether it is just a snack or a black tie outing. Check in is very organized and efficient. l would definitely stay there again.

Mgm grand

thank you Carol for booking this hotel was very nice place to stay rooms were very roomy and comfortable the staff there very friendly and help full for the most part restaurants were very yummy pricing was not bad ether we both had great time walked about 1000 mile need new shoes now thank you again Carol , Rob and Cindy

Great Resort

The hotel was clean and, liked the layout, the little shopping mall attached, the pool area was fantastic since we came from snow and minus temperatures. Losers was a cool bar, Wolfgang Puck was delicious! But our waiter was clueless when we told him not to swipe our Canadian credit card as they are chipped. Sadly he did and then we had to call Visa as it was flagged :( Being able to rent a car there was a bonus and painless.

Just Okay

The MGM Grand hotel/casino was very busy with tourists throughout the week we were there, it was quite noisy. When we checked in they gave us an upgrade in room, but the room was not much better as it was on the main floor and the room window was facing the service entrance so we heard delivery carts coming in early in the morning. When we complained they waived two night resort fees. The buffet meals were very pricy for the amount of food that was available I would not stay there ag [... read more]ain.

It was an okay resort

Too expensive to eat, the first four nights were not an upgrade, our last three nights were good as we had to move rooms due to water leak in the roof...location was good...gaming was okay...I would stay there again the price was right...

The hotel wasn’t the best

We where told we had a upgrade our room looked out onto a wall of generators. The buffet was hugely expensive. The bath tub had rust on the surrounding area. This was considered an upgrade? The bar took for ever to get a cocktail the lines to check in where long. We don’t think we will ever be back

Very Nice Hotel

Rooms were very clean and quiet, excellent service. Housekeeping came in twice/day. Very large hotel lots of walking from one end to another. Good restaurants as well. We very much enjoyed David Copperfield who performs in the hotel worth seeing.

Awesome Hotel!

Lot's to see and do at the MGM Grand. I was happy with everything! The only downfall was the bathroom set up with the room I stayed in - I felt that there was no privacy. A little TOO much of an open concept.

Great time!

MGM is an excellent place to stay! Clean, spacious rooms, lovely helpful staff, great pool area and amenities. Location is at the ‘end’ of the strip, though, so lots of walking to get to the heart of the strip.

Average but Decent Resort

This was my first time staying at MGM and I found it pretty good. I wouldn't say it was the best hotel but it definitely wasn't the worst and I would stay there again. Check-in went smoothly and I managed to get a slightly upgraded room. As per normal Vegas standards, it's a large resort and takes a while to walk around and figure out where everything "lives". The room was pretty much standard for Vegas. It didn't stand out to me in any way. Nice but run down - very normal. Not 5 star [... read more] but I don't expect that. I would say it is right on par with most hotels in Vegas. The hotel says it's non-smoking but our room smelled like smoke. Housekeeping did spray it for us but after the spray wore out we could still smell it. No coffee maker, little fridge or any extras, but other than that, no complaints. The pool was great. We did one day around the lazy river and paid for the reserved chairs. Floating around it was definitely fun. My only major issue with it, is the cigar smokers. If you smoke them, great, but to everyone who doesn't, it is a gross smell and can quickly turn your stomach. Cigarettes, whatever; I just wish cigars weren't allowed. Blech! The second day we rented a POD on the Directors pool which is for 18+. It was nice & quiet in that pool but we would still walk over & float on the river. The location of the hotel on the strip is a bit too far at the end for me. I prefer being closer to the middle. I found we didn't venture too far because in the September heat, it makes for a long hot walk. If you're new to Vegas you'll likely have more energy for all the walking all over, but as Vegas veterans it's not as appealing; I'd rather be closer to the center for ease of checking things out. Despite the location, you still have access to a lot of "stuff", meaning food, drinks, things to see/do. So for me, not my preferred location but as I wasn't looking for a lot more than relaxing at the pool, it was ok for this trip. We ate at Wolfgang Puck's grill once and the buffet twice. I enjoyed both! No complaints. Depending what you're in the mood for I found both to be tasty. The buffet obviously has all food options - italian, chinese, japanese, etc so you get more selection for your money but is less "fancy", which suited me fine and WP grill was "fancier" for a bit nicer of a meal. I liked both for different reasons. All in all, I did enjoy my time at MGM. I would stay again; not as my 1st choice, but if I was with a group that wanted to stay there or I got a good Vegas deal and that was the hotel I would go back. I have stayed at far worse and didn't really have any major complaints so give it a try if it's one of your options, you can't really go wrong.

Great Resort

Hotel was nice and clean. Food in the hotel was expensive but near by Denny's and food courts were available. Plenty of events near by for tourists. Ride share is available but not from the front doors.

Resort that has everything you need

Arrived before check in but that did not matter are room was ready. We up graded are room to the stay well room it was amazing. Casino was great, ton of option for food and the pool was a great spot to hang especially the lazy river. This was my 2nd time staying at the MGM grand!

Fabulous resort

Great hotel. Amazing huge pool and lazy River. Clean rooms. So much too see and do. The MGM brunch buffet is amazing! And all u can drink mimosas. Had a wonder time and I can't wait to see Vegas again!

MGM 2 Queen Grand Tower

Hotel is centrally located. Rooms in Grand Tower are much much nicer, cleaner & newer than West Wing. Resort Fee is outrageous given lack of use of pool - too cold in March! Buffet (dinner) was overpriced & quality of selection was not a great value. The price included unlimited drinks which included select wine & beer however there was no discount for kids/teens who cannot drink. This didn’t make sense to me. A cash grab!