Excellent snorkeling, not good for accessibility

The resort is dated but very clean. The staff are excellent. If you have accessibility needs, this resort is difficult to navigate. There are stairs everywhere with no railings, accessible toilets are very low and accessibility bars are ill placed, and the cobblestone walkways make navigating with mobility devices challenging.

Good resort for the money

The resort was very clean but in need of upgrading in some areas. The staff are what make this resort - there was not one staff we encountered who did not acknowledge us with a smile and hello. The food is average or less. The ala cartes are the saving grace, especially the Italian. Food at the buffet was repetitious and frequently lukewarm or cold. You have to ask for salt and pepper, and things like butter are not always readily available. Its nice not having to make reservations at the  [... read more]ala cartes or have a specified number of times you can eat at each one. If you are looking for a beach, this is not the resort for you. There is a small area for "beach" and the water is really only an inlet. The pools are beautiful and clean and 2 of them overlook the ocean and the cruise ships.

Terrific resort

The resort was terrific. Clean, good food in the restaurants and on the buffet. Small beach area but there is a couple of pool areas. One is the adults only infinity pool, very nice. Friendly staff. Walking distant to some attractions, restaurant/bars and shopping. Short cab ride ride to downtown. Highly recommend!!

Pleasant resort

All around ,grounds ,rooms ,restaurants,pools, the little beach , were nice and kept clean, and people working there very courteous . The chefs had prepared tasty foods and sweets . Yet ,the whirlpools not functioning and therefore the water not clean . No chance to use book exchange for all guests , for members of the club only !!! And for people with reduce mobility the grounds surface is not so friendly by design , even though looks nice .

Amazing hotel

Great location not so far from main port as well as city’s centre. Grounds are kept impeccable and staff are friendly and always willing to help. Kids club activities are well designed and fit a big range of ages

Likely not to return

While the view from our room was beautiful, we wouldn’t return to this resort. Beach is small (although good snorkeling), pools were good. Food was absolutely terrible. Not for those with accessibility issues.

Great time

We stayed at Grand Park Resort first week in Feb We found the Resort lovely the grounds were beautiful and very clean,rooms clean and staff wonderful We never had a problem finding a chair near the pool or beach, snorkeling was awesome The only issue was I found the food not hot at all ,luke warm at best Other than that we had a wonderful stay and would recommend

Nice resort

The Hotel is nice clean and the food was great but the check out was not good we checked out on time and they gave us a ticket for our return transfer to the airport took that to the bell hop and they asked us to wait a few moments after 10 min we went back and he said oh you missed your transfer you will have to pay for a taxi now which cost $20 us to the airport we went to westjet desk at the resort no one there to help we had no choice but to pay for a taxi or be late for our plane this rea [... read more]lly needs to be rectified at the resort level or tour operator level or both very disappointing on all levels to have to go thru that stress on your way home , what if we didnt have the cash then what????

Excellent resort

Great spot. Everyone there was super friendly. Very family friendly as well. Buffet was great. I don’t see why people were complaining. The Mexican restaurant on site was beautiful inside, but the food was not good. I just wanted a simple taco but no bueno. I’d go back for sure.

Not the best

While the staff are doing a good job, the resort itself is handicapped by its location and other issues, The cruise ships are in your face at the beach, not across a pier faraway. There are not enough loungers for the number of guests, neither at the beach or around the pool resulting in a rediculous rush to reserve loungers before 7am. Guests are so aggressive they crash through barriers to get their towels on the best spots before 6am. A dispute erupted with one self-absorbed guest insisting s [... read more]he had intended to reserve the lounger I took that didn't have a towel on it and I should have intuitively understood that it was reserved without a towel because of its location beside the loungers she had put a towel on. I told her she should have put her underwear over all 3 loungers,it could have fit...case closed. Don't bring high heels, walkers or wheelchairs the sidewalk is concrete and natural stone and worse than cobblestone. I saw an elderly woman crying with a small gash on her head sitting on the sidewalk. I hadn't witnessed the fall but I knew the cause. There are 11 all-inclusive resorts on Cozumel, Royal Park Cozumel is ranked #8 for a reason, although it should be noted that it is not the worst. I went to the ala carte Mexican restaurant on Tuesday night, I spent all of Wednesday with Montezuma's Revenge a most terriible gastro-intestinal war was going on inside me. The battle was still going on but I got up to enjoy a birthday excursion I had booked previously on Thursday, I suffered the rest of the week. My overall assessment of this resort is certainly influenced by my experience and I can assure you I won't be going back. Did I say the grounds are lovely, a lush green jungle full of grackles and iguanas. I'll leave you with a metaphor; when the grackles aren't tweeting, they are squawking.

Beautiful Resort

Resort is Beautiful, great to sit in the Infiniti pools while the watching the cruise ships come and go. If you like going for walks on beach this beach is too small for that. Staff are friendly , food was great, rooms were clean. There are many trees and bushes around the other pool if you want shade. But there should be more lounge chairs and regular chairs should be added as not everyone can get in and out of the lounge chairs.

Mediocre resort

Service and friendliness of staff was excellent. Some food choices were excellent, others were mediocre or very poor. Buffet in particular was poor quality. Some dishes were made differently with different ingredients each time we ordered them, no consistency. Menu, restaraunt open/close times were not accurate. Random closings, missing items etc. Limited options and long waiting times, no matter what time you went for dinner, early or late. No hot water for three days. Each day I was tol [... read more]d it would be fixed within 1-2 hours, but never happened. No compensation or anything was offered. The patio door was also faulty and would not shut properly. Jacuzzi was never working properly. No jets, not hot or cold, just room temperature water, not as advertised. Best day of the trip was when we went off the property. Would not stay here again.

Beautiful resort with good food, great snorkelling right off by the beach and very friendly staff

This Hotel was perfect for us with downtown just a short walk away. Food was great with lots of fruits and seafood shrimp and fish in the buffet. The Mexican and Italian a la carte restaurant food was excellent. Staff were very friendly and always catered to your needs promptly. Rooms and the grounds were super clean. Entertainment was unique and varied. A short swim from the beach and you are surrounded by colourful fish. We went snorkelling right off the beach several times. The cruise  [... read more]ship in the background gave an interesting backdrop to all the beach activities. It was very interesting to see the cruise ship come and go. Fully recommend this Resort.

Excellent Resort!

We both enjoyed our stay very much! The rooms, public areas were spotless. The staff were amazing, friendly and attentive. A few wore masks and there were sanitizing machines scattered throughout the property. Food in the restaurants were nicely served and tasty. The buffet breakfasts were awesome, dinners were adequate but became a bit boring by week’s end. A few more loungers could be used as some guests were without. Afternoon snacks were excellent! We’d definitely return again!

Amazing Resort

Staff was fantastic view was amazing from 9th floor. Food was good and the snorkeling was amazing. Shopping was very close as was the airport. Representative was very helpful. Entertainment was very good. Bartenders were great and willing to please.

Grand Park Royal

The hotel is absolutely gorgeous. As soon as you enter you are in awe. The staff are friendly and service is pretty good, has 3 pools which have a bar each and lots of restaurant options, snacks drinks, etc. Only two downfall for this hotel I would have to say is the quality and variety of food is not the best but it's OK. Other one is that because of where it is situated doesn't have a huge beach front, rather a very small private beach. Overall I think it's one of the better hotels in Cozumel.

Staff is great

The biggest thing I would like to address is the courtesy of staff. Faustino in Guest services was over the top helpful with organizing our excursions. Sarai Borges and Livorio provided us with great service and smiles. I found these bartenders to be very kind, helpful and if they didn't have what we wanted - they were very creative and helped make our stay even more pleasant. Kudos to the staff. Unfortunately, it appears there is not enough seating to accommodate the number of patron [... read more]s attending your resort. If you could implement a "shake bar" perhaps as an option it would be a great idea. Personally I enjoy a refreshing shake with fresh fruit / fruit juices and maybe some protein added as an option as well.

A nice resort

The resort has lush plant life and a lot of pools and the ocean. The people were very friendly and helpful. The food was just okay, the a la carte restaurants were a little better except the Seafood restaurant which did not have seafood on its dinner menu. We had to wear a mask when inside restaurants or near food and in lobby, they were strict about that. The snorkelling was pretty good right at the resort and you aren't far from downtown. Before leaving, the hotel looked after our Rapid t [... read more]est for free, and the Dr. was very helpful. There were a lot of families there, and it is a big part of time sharing.

Great Resort

We have stayed here many times and love the resort!! Things were definitely not 100% but the resort was not full so a much quieter experience , social distancing was in effect in the restaurants, lobby, bars etc. Masks worn indoors but not needed out side. Lots of sanitizing stations and patron tracking by room number was done, as well as all staff wearing masks. Buffet was definitely smaller with fewer choices but was really nicely done , my only bad point would be no toasters in the morning bu [... read more]ffet so no toast with your bacon and eggs and some condiments were scarce but if you asked they tried to get you what you wanted by the end of our week occupation was up and the buffet seemed to expand as more people were there. We will be back again love this location as it is close to the dive shop we use.

Great resort

The hotel was fine, average two beds, bathroom closet, desk, TV and a balcony. The rooms were clean. The hotel was clean. The staff were very friendly and helpful. The elevator was slow as some of the elevators were shut down due to Covid. The food at the resort was pretty good, Lots of variety however limited, probably due to Covid. There were 3 pools on the property plus the beach. With the 60% capacity due to Covid the pools and the beach were not crowded, lounge chairs were abundant. [... read more] One pool was strictly for adults which was great, an infinity pool overlooking the ocean and a swim up bar. The "Funstatic Team" were awesome, providing afternoon games and activities as well as evening entertainment which brought all the guest together for greatly missed social interaction. Being from Canada we were required to have a PCR test, we booked this on-line with a link provided by the hotel. The doctor and nurse came to our room and provided the Covid test at a cost of $90 US. Our results were received by email in 24 hours. I would definetly return to this resort for a getaway.