Good family vacation with exceptions

We stayed in the premium room which was newly renovated but some of the furniture was broken. Beds are not the most comfortable and creeks but this didn’t trouble us much. Most of the staff are friendly .. going above and beyond, with the exception of two or three staff members mostly managing the grilled meats/ pasta station at the main buffet. Beach is lovely and bar tenders are friendly and accommodating. Room service was fine but there were a few days where the supplies were not replenished, [... read more] but we called reception and had this resolved. The resort seems short staffed so probably something that Karisma needs to address!! They encourage you to use the app for checking restaurant times but the app information is not accurate. This was a little frustrating and even more so since a manager never called us back to address this situation. Staff also gave us inaccurate restaurant information. The food at the Asian and Caribbean restaurant wasn’t the greatest but we loved the Italian restaurant. With a little more attention to detail, additional staffing and some upgrades this resort has the potential to provide a 5 star experience

Great resort, amazing beach!

We just returned from our stay at Azul Beach Resort. The staff were truly amazing and very friendly! The beach of coarse was so beautiful. One of the best I have been to! Because we went off season, there was only 1 buffet open. The food was not bad (if food is more important than beach, then this may not be for you) The rooms were clean and spacious and the bed so comfy. The pools weren't overly big, but always clean and most with a swim up bar. The only thing that I wasn't a fan of was tha [... read more]t there were steps (just one) everywhere. It would be easy to take a fall if you weren't paying attention. Other than that, I would definitely go back. I am not one to go looking for perfection when travelling to another country. If you go looking for issues, then you will find them. We had an amazing time while we were there and can't wait to go back!!

30th wedding anniversary

We wanted peace on the island we said I do Jamaica. This resort is just that calm peaceful and food good don’t listen to people. it’s not 5 start but 4 I’d say. Freshing up needed in rooms some fresh paint and new bedding some pictures and it would be five star. People are kind helpful and fun. They truly work hard and it shows they care about guest who stay here. Loved our vacation and would return to the Azul. One thing it has not best entertainment at this place. Besides that it’s go [... read more]od great beach and food had tinges of selections And no bugs a plus

Underwhelming...

Overall, this resort delivers a decent all-inclusive experience, but it falls short in a few areas that are hard to ignore given the location. The beach is absolutely the highlight—wide, clean, and exactly what you’d hope for. It really lives up to expectations and is easily the best part of the stay. The rooms, on the other hand, are just okay. They’re functional and reasonably comfortable, but nothing stands out or feels particularly updated. Our room was fine but spoke to a lot of people the [... read more]re who complained about no hot water. Food was inconsistent. Some meals were enjoyable, but others missed the mark. The most reliable option ended up being the Mahogany buffet at the far end of the resort, where there always seemed to be something decent available and the fireside grill for lunch. Dining elsewhere felt more like a gamble. Entertainment was underwhelming and didn’t add much to the overall experience. It lacked energy and variety, which made evenings feel a bit dull. The Moulin Rouge and Michael Jackson shows were the only real entertainment during the week with the rest being mostly just a DJ. That said, the staff truly stood out and made a positive difference throughout the stay. Everyone was friendly and attentive, but a special mention goes to Safari & Rashika at the main bar, Kevon from the concierge team, Travis on the beach, and Anna Kay at the coffee bar, who all went above and beyond to make guests feel welcome. One of the bigger issues was the overall maintenance of the property. For a resort in such a prime location, it really should be in better condition. The resort’s decking had several broken and loose boards that created trip hazards and require attention. It appears the decking issues are not caused by the hurricane but by lack of upkeep and repair. In the end, if you’re not particularly picky or high-maintenance, you’ll probably have a fine time here, especially if your main goal is to enjoy the beach. But given the location and price, there’s a lot of room for improvement.

Not A Luxury Resort

Let me first start off saying that this is NOT a luxury resort. It is a 3.5 star resort at best. The staff on hand are actually very friendly and accommodating. The beach is fantastic. You can’t go wrong in Negril on Seven Mile Beach. The pools are small and the decking throughout the resort needs serious repair with a lot of trip hazards. I want to be clear. The deck issues are not due to the hurricane. The deck issues are due to poor maintenance on the resorts part. The food was subpar at [... read more] best. The only food that was consistently decent was the buffet at Mahogany, and the Oceanside Grill. We paid extra to be in a swim up room in one of the Adult blocks of the hotel. We were placed in the family block. The only time there was a possibility to change rooms was with 3 days left in our vacation. At that point we did not want to pack up, go to a different block to unpack and pack again in 3 days time to leave. The entertainment was just ok. The Moulin Rouge and Micheal Jackson shows were good, but the rest of the nightly entertainment consisted of pretty much a DJ. Bars close at 10 with the Nesta Rasta lounge staying open until 1 am. Negril, its beaches and its people are amazing. We will definitely go back, but we will never go to the Azul again, and we will never recommend it to anyone. While all the staff were friendly, there are certain staff members who should be singled out. Safari at the main bar is the best bartender at the resort. There was also Rushika who was fantastic at the main bar as well. Kevon in the concierge staff went above and beyond to make sure we felt comfortable. Anna Kay at the coffee bar and Oceanside grill always had a smile on her face, and Travis, the beach “butler” was always quick to get you drinks and very friendly. We also enjoyed the off resort excursion with Captain Sheldon Hines. He’s extremely friendly and knowledgeable on the Island’s history. All in all, there are a lot of resorts to choose from on one of the best beaches in the world. Azul needs to up their game if they want to be considered as a luxury destination. For the cost to stay at this resort, it is not worth the price you pay.

Great Resort

This hotel is a quiet resort with a wonderful beach area. The staff are excellent, friendly and very accommodating. We receive an upgrade to premium room, which had a king size bed and a view of the ocean. If you want a relaxing trip this is the place to be.

Great Time!! loved the Stay!

Staff is fantastic and the views there of Seven Mile are breathtaking. Recommend the sunsets as well.. the Manger and staff we operated with helped us through many questions :-).. enjoyed our stay with Azul.

Beautiful beach

No towels Bad service Lack of food Not a star maybe a 3 at most Watered down drinks Amazing beach Resort needs a major renovation to bring it up to a 5 star rating its old and run down ...................

Great resort!

Azul resort was overall a great resort to stay at. The pool is open 24 hours so the late night swims were amazing. Resort staff were all super friendly and accommodating. The food was okay, not the best but the Ackee restaurant was great as it had authentic Jamaican food. The beach was beautiful as well! The crowd at the resort was mostly older adults and families and lacked a lot of younger crowds/music/activities. Overall I’d give the resort a 6.5/10.

90th birthday celebration

We would first like to say that the beginning of our trip was a rocky start. Receiving an email from Air Transat just a day before our vacation about the downgrade of the hotel was in itself worrying but as there were over twenty people to consider with their offer we really had no choice as some of our party had already arrived. Contacting them to see what their impressions were aided in the decision that we had to move forward with the celebration as planned. We felt we could deal with issues [... read more] as the arose. We all arrived safely and always thankful to the pilots and crew that make that happen. We arrived fairly late in the night but give credit to our bus driver for our safe arrival. It is a skill to drive over there. Not sure why but we were given an upgrade to a better room. We had paid for the Premium Oceanview suite and got a swim up room. Nice but in the very last building, very last room next to a very, very noisy highway. I would not consider that an upgrade. We understood the resort to be at full compacity so not worth the aggravation to change rooms. Please avoid any room the backs onto that highway. The birthday celebrations are planned for the Saturday. We contacted the hotel and met with Manuel (Food and Beverage Manager). We give a BIG thank you to Manuel and his crew that made the entire afternoon and evening very special for a special 90th birthday. Family and friends from all over were there to make this a day to remember. Lots of food and laughter. Service was great and everyone enjoyed themselves. As for the resort itself they should be thankful for some of their amazing staff members who made it feel like a holiday. However I would really recommend that the resort rethink how they do their towel service. Seven days there and only one day we had access to beach towels. Not sure why it was a big issue. Other resorts give you a card to get towels or exchange towels. The resort did deserve to be downgraded but I think a 3 1/2 star at most. It is tired and needs a good amount of time spent to bring it up to a higher rating. No one went hungry but they were always running out of things. A very special thank you to the amazing staff that are working in the restaurants for their hard work. Our hostess at the Mahogany buffet restaurant and servers at the bars around the resort. We would also like to give a special shout out to Lyndon our tour driver of "PurposeDriven Tours" Jamaica. He was exceptional on our tour to the Appleton Rum Estate. A tour I would highly recommend doing. He also provides Airport Transfers, Jamaican tours all over the island and private tours if you want. We were glad to at least be out of the snow and into some warm weather. Aside from the daily heavy rain showers it was so nice to be able to swim in such a beautiful location on the Seven Mile beach.

3.5 star resort with amazing beach and a long bumpy ride to it.

Room- furniture is outdated. Bed was comfy as were the pillows and blankets. Mini bar was stocked daily. Towels and toiletries were always on hand and the room was very tidy. Patio was very noisy from traffic as the road is very close to the resort. Food & Drinks- bar staff were very nice and drinks were good. We did the snack bar ( burgers and fries) ok. We just did the buffet the rest of the week as it was good selection and tasty. It can be quite busy at times. Staff are awesome.  [... read more]Beach- Hands down the best beach I have ever walked on . Amazing sunsets. Lots of boats on the water ( vendors are present all day). Not lots of shade or loungers so you need to get up early or go with out ( lots need replacing) sometimes you had to wait for towels. Entertainment- We went twice (early birds) middle of the road meh. We got a great deal so we were very happy with our vacation and would go back again

Amazing resort

Great place to stay ,staff was the best and food was ok. Room was clean and comfortable bed. You can find anything you want on the beach and more. two hour bus ride from the airport to the resort . not much entertainment I’ve seen better in Cuba. Nexus agent was nowhere to be found

Beautiful resort

Rooms are nice, clean, mini fridge was stocked with drinks, good water pressure. Fold out couch bed was hard and too small for our 12 year old. No blowdryer. Grounds were beautiful and well maintained. Pools were nice, beach was amazing. They were constantly out of beach towels. People were just leaving their things on beach beds to claim them as their own the entire week. Food was pretty good (we’re vegan and they were happy to accommodate when we asked). Tipping is expected for everything whic [... read more]h was a bit annoying. Execs should just pay the staff what they deserve instead of putting that responsibility on guests. Loved the staff, very friendly and helpful. Entertainment was mediocre but we appreciated their effort, some shows were better than others. Overall the resort is a 4 star, not 5.

Great beach but not five star hotel

The beach is wonderful we had booked a swim up suite in the adults only section. There isn’t enough sun loungers at the beach. You have to get up at 4am to reserve one. There’s also lack of towels the resort. the workers work hard and are friendly but everywhere you go you’re always missing a little bit something maybe there’s not beer because the machine froze, no more mint for drinks. The food was good but the dining experience was similar to the bar. You might order a meal and then they’ll te [... read more]ll you. Oh yeah, there was no coleslaw. They didn’t give you an extra option. You just are missing it.

Best to look elsewhere

This is rated at 5 stars but in no way is it even close to that. Maybe a 3 star or slightly higher. The resort is located very close to a busy and noisy road. Tiny entrance way and you can hear the traffic from most rooms especially those near the closest rooms to the road. So if you have a swim up room and are hanging by the room its hard to have a conversation with your direct neighbours since the traffic can drown out conversations. If you are by the beach you can still hear a bit but th [... read more]e beach has other traffic issues. Normally the water is crystal clear and the swimming area has buoys to denote the swimming area but there are many boats promoting glass bottom tours, parasail or tubes just outside the swimming area and those boats tend to stir up alot of weeds that end up clouding the water. That pretty much happens every day! In the morning the water is clear but by 1pm it can get cloudy with the boats stirring up silt etc. The water is shallow generally and as such can get quite warm by mid afternoon. So you can swim in the ocean all day if you can deal with the boats going back and forth. The rooms in my complex area, building 1, were very tiny with no places for you to put your clothes so you basically live out of your suitcase on benches. I asked the front desk if they had any furniture they could put in the room. Sorry no they said. Turns out the rooms in building 8 and 9 are bigger and have furniture. Our neighbours had to switch rooms to building 8 and of course the resort dinged them for extra money per night just to get a good room. We arrived late in the afternoon and since we were tired we took the room we were given. In the morning we noticed very low water pressure on the hot water shower head. We chalked it up to bigger demand in the morning but it turns out it was just poor maintenance. The next full day we politely asked if they could look at the shower right around breakfast time. We checked in at noon. Nothing according to the front desk. We ran into two people who were supposed to be our concierge and told them about the water pressure issue. Then we checked again at 3 pm. Still the same. Since there is no West Jet rep on site I resorted to contacting our Nexus Rep (excursions and transfers) via WhatsApp and then things got started. Around 4:30 two guys showed up with tools but one guy had to go back to get some plumbing tools. He came back with a replacement USED valve/mixer and tried to install but didn't have any thread tape. He got it to work but it was leaky. He left since it was the end of his shift and the other guy came back and had to remove the valve and then put on the tape and re install the new used valve. Laughable. He got it to work sort of but still leaking. SO we had to take a shower and go to dinner and left him there to continue the repair. Not even an offer to move rooms... no offer to upgrade. Nothing. So by 8 pm we got back to the room and he was just finishing up but had some how damaged the ceiling drywall which meant the next day they had to have more staff come with drywall to repair the ceiling. It was like a parade of people in and out of the room the next day. My feeling is that they should do all their maintenance before the customer shows up not while the customer is there!!. As I mentioned to the Nexus rep some days later, no one comes to a place for vacation and wants to have to complain about maintenance every single day! Just maintain your property. Having said that there were many many maintenance issue. The bathroom vanity had a marble top with mirror edging. In our case the mirrors were all broken. As well they have many non wood deck planking around the pools and walking path and alot of those were cracked and had big gaps in the planking. Very poor maintenance. Some of the restaurant equipment stopped working ( pasta/egg station) . Of course in Jamaica the beaches are public so you constantly have sales guys on the beach selling excursions, jewellery, hats, artwork etc. Every single day and all day long. Even into the evening. Fortunately there's alot of beach chairs and sun beds but you need to get up at the crack of dawn to save a spot otherwise you are out of luck. People saved these for hours even if they were not sitting there. Staff is fine and food is adequate. I particularly felt the Italian restaurant was decent and consistent. Our rep at the hotel was not there at 10am the first day so I was not aware of the need to book the restaurants on the Azul app. I managed to book two a la cartes but then everything was booked solid. Not enough capacity. A number of people left the resort and went to outside restaurants and they seemed pleased with the quality and price. The main buffet is fine but again in some cases they run out of things like fries and they needed to crack out a big pot and make some fries in the pot. One thing I particularly hated was the promotion of the hotel to become a "Prestige member" which entitles you to discount rates and higher end rooms in the prestige building . They make you sit through a 90 minute plus presentation showing you various properties worldwide on a secure website showing pricing for a week for members. When it comes to the bottom line for members (various tiers) the guy pulls out a pad of paper and scribbles out the entry level 5 year membership for $7,000 USD or a 10 year membership for $21,000. Just scribbled on a piece of lined paper. The top tier was $250,000 for 20 years. Sounded like a ponzy scheme to me. In return for your patience they give you a $100 prestige dollar certificate. No real pressure but seemed pretty hinky to me. If you are looking for a 5 star place across the board then this is not the place. If you have prestige membership then maybe its 5 star but the rooms are pretty spotty and if you want something better then they are going to ding you big time per night. EVEN IF THERE ARE ISSUES WITH YOUR ROOM. Plenty of good resorts on this long beach and some that are legit 5 star places. The proximity to the beach makes this place acceptable otherwise its a hard pass. We would go back to Jamaica but not this resort.

Great resort!

Well maintained and right on the beach. Numerous pools to choose from. Food was great at the buffet, lunch spots, Ackee and the Italian restaurant. We had the premium ocean view and it had a great view of the ocean. Be aware of the constant asks to buy something or some sort of sales pitch but overall would still recommend.

Resort was okay

The room that we had was very nice (honeymoon suite). Grounds were well taken care of and overall cleanliness was good. The majority of the staff were nice and always willing to help. We did, however, have an unpleasant experience when we checked in. After a 5 hour bus ride from the airport that was supposed to be only 2, the front desk person who checked us in was very rude and unwelcoming. She spelt our last name wrong and when I pointed it out to her, she grabbed the tablet away from me. Not  [... read more]a very good first impression of the property - that's for sure. We tried all 3 of the specialty restaurants and the food was not what we would have expected at a 5-star resort. The dinner buffet was hit and miss - some times good and other times, not so good. They had roast beef on the buffet one night and it was so tough, you couldn't cut it with a knife. The wait staff were great - no issues there. The breakfast buffet was good as well as the lunch BBQ on the beach. We were disappointed that there weren't enough lounges for everyone on the beach. You had to get up at 6:30 am to put a towel on a lounge - again, something I wouldn't expect at a 5-star resort. Also, staff were allowing guests to reserve more lounges and sunbeds then they needed. For example, we saw a couple using a large sunbed as well as 2 lounges and an umbrella when there were other guests who couldn't find anywhere to sit. I read comments on FaceBook that people were giving staff money to hold chairs for them - definitely a practice that needs to be addressed by management. Experience with bars okay overall.

Awful Food but nice swim up room

The hotel grounds are well kept. The swim up pool is nice drinks are okay but they are always out of somthing. Example mint, banana, rum cream the list goes on. Everyday was different some days they had what was on the menu but most days they did not. This hotel is not worth the price at all. I was disappointed, to say the least. No hot water around dinner time, our swim up balcony door wouldn’t lock. Lots of people asking you to buy stuff on the beach, which got annoying.

Lots of renovation

Beautiful resort, clean, staff friendly. The restaurants were closed and the food was terrible. The authentic Jamaican food was missing. The fish was over cooked. Music was missing throughout the resort. Lots of renovations.

Good resort

Overall the resort was good but needs a bit of updating. We appreciated that we were upgraded but did not feel the price we paid was worth the accommodation.. the staff overall were amazing in most areas. We were in the premium section 11 and we there was lack of waiters on beach. 7 days we may have seen them 2 times. We did notice that more focus was spent on the adult only side which was 2 ft away from us. Food was lacking especially the fruit. We had to purchase our own mangoes and passion  [... read more]fruit from vendors… extremely disappointing. Once again the staff I. All areas were amazing including the security on the beach. Now for Sunwing.. we did not see or get a call all week from them, we also had to call ourselves for transfer back to hotel