Super relaxing

The food was absolutely incredible and better than I expected and I really enjoyed my time. It was super relaxing, and the staff are so kind. We had a couple issues with our phone for room service, but we just used our personal phones.

Pros and Cons

This resort definitely needs some upkeep, especially in relation to air conditioning in the rooms. The first room we had had no air flow and was like sleeping in a sauna. Luckily we did manage to get moved the next day to a room with some working air conditioning. Furniture in a lot of venues needs to be replaced. Especially in Allegre Bar and couches in Reception. They are so old the padding is gone. Also, there are no working whirlpools. The groundskeepers also need to respect the guest at [... read more] this property. We had just been swimming in one of the relaxation pools and were relaxing on a lounger when a groundskeeper came in, walked in front of us and started chopping down palm fronds near us and then tossing them in the pool making it so we couldn't swim there any longer. We felt uncomfortable so got up and went elsewhere. On the positive side, the hotel staff could not do enough for you to try and make your stay comfortable. Big shout out to Arnandan and Cynthia, the two concierges who went above and beyond to ensure myself and 82 year old mother got a working air con room and provided a large stand fan. Also, shout out to Sarahi, our new concierge, who had our noisy ceiling fan fixed within minutes, arranged for some pesos to be changed into smaller bills, and provided us with her umbrella when we didn't have one in our room. A big plus was the food. It was exceptional!!. Oh. I forgot to mention Wilson in Ventanas. He was the best server!. So sweet, kind, funny and respectful! I definitely didn't go hungry and always found something yummy to eat!! The pools were plentiful and so warm and inviting with clear blue water. We never had a problem with getting a pool chair when we went for breakfast at 7 30. Probably because it is low season.

Waste of vacation time and money

We both got sick from the food and spent half of our vacation inside taking care of each other. The buffets were full of recycled proteins that looked gross. The service wasn't great. A waiter gave my wife something she was allergic to and she ate it. The host asked us about allergies and we let them know about 15 minutes before that happened. Our water and coffee in our room was not replenished every day. The restraunt food was gross and there weren't many gluten friendly options at all. We spe [... read more]nd a lot of money eating at restaurants in town because we lost confidence in the food service. Not a 5 star experience.

Wonderful vacation

The room was very clean and comfortable. The bed was one of the most comfortable I’ve slept on at an all inclusive. While some of the areas may seem dated compared to newer modern hotels, it’s in great condition and so well maintained. Food was fantastic and service was hospitable and friendly. The pools were great as the two by the beach had excellent views of the beach and were practically on the beach. My preference was the infinity pool that was not heated. It was fresh and cool! The oth [... read more]er pool was heated and perfect when that was needed. The beach is stunning! The teams work diligently to remove seaweed and we were able to swim in the ocean. There is little to no night life at this hotel but this was perfect for us. Overall, I’d stay again and would recommend!

Great Resort to relax

The check in was quick and personalized but our room was not quite ready/available even if it was about 2pm in the afternoon. After a quick bite by the beach where the main breakfast/lunch is held, you notice right away that this is going to be fun to eat here every day! The view of the white sandy beach and turquoise water is just amazing. Finally around 3h30, still no room, this is quick fixed fixed and go to the room. The accomodation is nice although it does feel a little dated it was ver [... read more]y comfortable and spacious. The balcony facing the back alley and the Resort next door is definately not what I was looking for to relax after a day at the beach. Tried to get another room with a better view but our concierge (Carlos) was not able to work this out so we stayed it our allocated room for our 2-week stay. The grounds are well manicured with something like 4 pools and rivers throughout, very nice. The main pools are located close to the main restaurant and the beach where it is very hard to find a lounger past 9am. Although there is a sign that is very clear about not being able to through your stuff at 5am and show up at 2 in the afternoon (a little sarcastic here but you get it right?) People still do it because this rule is absolutely not inforced, so why bother? Anyways, further to this, quite a few loungers were reserved every day (with signs from the Resort no less). Good thing I would rather be at the beach where there were enough loungers there even if you show up at 10am after breakfast. The best part here was those mini tent-like sun shades that you could pull over the loungers to hide from the scorching sun. Well done. We also liked the fact that there a quite a few palm trees on the beach to get some shade as the day progresses. Meals: All breakfast can be taken at the main restaurant for buffet or at the Spices restaurant (above the main one) where things are "a la carte". Lunch can be done at both, at the main restaurant, you can select either the buffet or "a la carte" or a combination of both. Suppers have to be via a reservation with the help of your Building Concierge. This was an easy process although you can't always pick your prefered timing (from 18h00 to 22h00), for us, supper at 9pm is a little late! 6 Restaurant of various food selection and dress code. 2 of them requires gentlemen to wear long pants, collared shirt/Polo shirt and closed shoes, the others will accept shorts and shirt There is some entertainment during the day, mainly at the main pools, and in the evening at the main bar but don't expect a grandiose affaire! Unless you attend the Mexican show, held every Saturday evening. Because we arrived on a Saturday, we could not go that night andhad to settle for the following Saturday, because we were there for 2 weeks. Had we been there only for 7 days, we would have missed this. It is some kind of dinner and show and it was quite enjoyable. For the return, there are no Travel Representatives or Travel Binders to help you navigate the transport/pick-up time to the Airport, make sure you get this from your travel agent ahead of time as missing/no pick up of transport can get quite expensive by taxi for the 1 hour ride to Cancun. All in all, we really enjoyed this relaxing vacation and would recommend but if you are looking for action and games, this may not be the best place for you.

Lovely Resort

The Royal Hideaway was probably the most beautiful resort we have ever been to. The grounds were meticulously cared for. The rooms were beautiful. We had three in our room and had lots of space with the bedroom a dressing room and the bathroom. We were on the ground floor and had a lovely patio which we used quite often. The resort was a nice size to get around. The two main pools are not that big but did the trick. There is one cool pool and one warm pool. However, we could not resist b [... read more]eing on the most beautiful beach on the Yucatan. It was spectacular!! Long walks in the morning were great. The hotel did a really good job picking up the sargasim in the mornings. Now the food. Not good. Very small buffet that after 10 days got very boring. The restaurant reservation system is a nightmare!! Had a very hard time getting reservations before 9 pm until we got the manager involved. We can only think they were having labour problems as whenever you did get seated early the restaurant wasn't even half full. So, if you are willing to put up with this frustration than I would say it is a fabulous resort.

A real disappointment

The resort is very well kept by their staff. The grounds and beach are beautiful. However there is room for improvement. Poolside umbrellas and lounge chairs should have been replaced years ago. The resort feels dated. I was on vacation with my brother and our wives. Each of us became very ill for a minimum of 2 full days. Food poisoning was the issue for us. The concierge was made aware. Needless to say - this ruined our vacation. We will not be returning.

Uneventful vacation

This was a very small resort which we knew before booking. The staff cater to repeat guests and no pool chairs are available as they are all reserved before 600am to frequent guests. No buffet for dinner so if you don't like the food at the resteraunt you order room service. Resteraunts were ok but not flavorful food except for the tapinaki. Constantly ran out of booze at the only open bar. Not top shelf booze. This si the kind of resort that you are forced to relax cause there is literall [... read more]y nothing to do. They had craft classes and other classes during the days but they were all booked before we even got there by the members. Drink service at pools and beach was poor for new guests waiting sometimes an hour. Average age of guests is 60. Had a relaxing vacation in this small resort so thankful for that. Just not worth the money we paid for it. Lotts of other smaller resorts are cheaper in playacar this resort only caters to repeat guests. Beach was nice but a whole lot of jellyfish in the ocean knee deep so didn't go in. Heated pool is nice but no chairs available even at six am

Incredible Resort

This resort is absolutely stunning! We were very pleased with the cleanliness of our room, the overall maintenance and care of the grounds and the warm and inviting staff. The food was delicious, restaurants were alway busy. The drinks were well made too. We truly have nothing bad to report!

A slice of paradise!

The resort surpassed our expectations. From the moment we arrived and 8 days later, we were impressed with the consistency of all staff, cleanliness in all areas and the sense of relaxation the resort provided. Our room was very comfortable in a quiet area surrounded with palm trees. The 6 restaurants were very good with excellence in service and a nice variety of food. The 6 pools were lovely, clean and well kept. We spent most of our time at the beach and liked that you didn’t have to get up e [... read more]arly to reserve a sun bed. There were always plenty to choose from. The beach was well maintained by the resort and you can enjoy a nice leisure walk in both directions. Yoga on the beach is offered 3 times a week and the instructor was excellent. We didn’t want to leave!

Quaint and quiet with all the charm

Totally enjoyed this resort. Especially loved the a la carte restaurants for supper. The Infinity pool close to the ocean was wonderful, could sit at the pool and still have the beautiful view of the ocean

Royal Hideaway

The hotel is beautiful. The concierge assigned to our building was super helpful. The main lobby staff is incompetent and unprofessional. More training is needed there. The dinner restaurants have very small portions and must be booked every night. No buffet. For the price, not worth it. Riu chain is far better. I would not stay here again and would NOT recommend it to my friends.

A Hidden Gem

The resort was fantastic and exceeded our expectations. It was everything we could asked for and more. We could have stayed longer and left us asking for nothing . The resort itself was extremely well kept. What you see on the website is actually what the grounds and beach look like. The staff kept the grounds impeccably manicured and did so in a fashion that they did not distract from the experience. Every morning we woke up and the beach only meters away was raked, furniture re-organ [... read more]ized and any bits of seaweed were removed. The water was like swimming in a post card. Crystal clear blue, white sands and sandbars out certainly several hundred meters. The beach was the largest on the strip, with only about 200 guests its was wide open and perfect. If the ocean is not your thing, pick one of the many great pools and maybe one of the activities after lunch. The staff from the restaurants to the bell hops were beyond gracious and courteous. Everyone was very helpful and you always felt it was about you. Most activities were available for no cost. Available were tennis, basket ball, bikes, pickle ball, Bocci Ball and much more. There is also a games room and pool table off of one of the bars. The standard sailing and scuba were there if you wanted to pay. All the restaurants were amazing. This was the highlight as the food was truly five star and not a typical cheaper resort. You name it, it was there. Live music at the club, shows every night in the theater kept you busy till bedtime if you wanted. In a gated community you could walk to town and feel totally safe. Area made it accessible to the ruins, cenotes and snorkeling in Cozumel if you fancy. Adults only and your own concierge was a nice touch. February was a great month, sunny and hot. Strongly recommend this resort, we would go back no questions asked. East Coasters Halifax NS

Best beach ever

Yes best beach ever. Lots of chairs and all of them have covers and/or umbrellas. Food was great but making dinner reservations was chaos and terribly unorganized. Concierges were totally useless but wait staff and bartenders were excellent. Rooms were large and well maintained.

Ok

Hotel is nice. Quite dated with old shower. The bed was comfy. 2 sinks was great. Beach grounds and shoreline was outstanding however water although aqua in colour and warm was very rough with lots of sharp coral. Windy conditions for 10 days, too bad for us. Swimming was very difficult. Lots of steps and slippery surfaces. At 75 I was very careful everywhere I walked. Food was not good at the deck/grill. Good at Azia and the Mediterranean restaurants. Drink selection was very good. Having be [... read more]ach chairs available without reserving was a Hugh plus. People working at the resort were pleasant.

Perfect Getaway

Not only was it a beautiful resort with amazingly beautiful views of the ocean but it was also a great place to relax and be catered to. Our room was spectacular. The resort size was ideal since it was not crowded at the pool, for dining nor on the beach. As picky eaters we were impressed by the variety of restaurants and menu items to choose from. We were especially impressed by the dining service at the Grill from our favourite staff member named Frank N. He was attentive and very efficient. W [... read more]e appreciated the willingness, efficiency and cordial nature of all staff which enhanced our stress-free vacation. The atmosphere, the service, the beauty and the tranquility of this resort made this our favorite vacation so far.

Wonderful relaxing stay!

This small resort was recommended to us by our Tripcentral Agent, Jenn Black, and we were so glad she did! We are not folks that normally enjoy an all inclusive vacation. However, we needed a quick break from Nova Scotia and this one ticked all the boxes. It was a great vacation, relaxing, good food, quiet with a pleasing stretch of beach to enjoy a good book and go for a swim.

Fantastic Vacation

This was our first time in Mexico. Hotel grounds were impeccable; service was delightful; food was scrumptious.Loved the aqua aerobics; the free champagne at check in; the quick turn around re room service between 11 pm-7 a.m. Appreciated the hotel bathrobe and slippers and champagne, chocolates and fruits waiting for us upon arrival. Make full use of your concierge assigned to your unit. Loved the boxed lunch to go since we were leaving early. Thankful that the all inclusive shuttle only arri [... read more]ved 30 minutes later than stated but we got to the airport well in time. One free ride on the speed boats; evening entertainment in the theatre every day. would be excellent additions. Aqua aerobics instructor on Wednesday July 17 was excellent forgot his name- but he was “in it””

Quiet resort

Smaller resort - all villas with separate concierge. Food was excellent and the bars carried all top brands - any cocktail was possible. Beautiful theatre which was never even half full; only 3 nights of entertainment Distance to resort was over an hour from airport.

Beautiful beach but some challenges

Beach was awesome however playing chair reserve every morning became tiresome. Hotel needs to invest in more chairs. Our concierge was never available and when he was he was very rude. Crowd was senior in ages and very snobby. A la carte restaurants were ok but not ideal for people with allergies or food sensitivities. Rooms are good but tired looking. Beds super comfortable. Not our cup of tea but made the most of it. Room service was great Check in was ridiculous. 2 hours. Total waste o [... read more]f time for no reason and when asked if we had been there before, to which we replied no, the failed to provide any information and merely stated, any questions??? Not a good first impression. Will not be returning.