Would Stay at Hard Rock Maya Riviera Again

What an excellent experience for my family. The service, entertainment, shows, attention to detail, food, pools, water park, views, drinks and anything else I haven't thought of were excellent. My family would travel there again. We had a blast and did not want to leave. Thank you Maya Riviera Hard Rock for an excellent stay.

Beautiful Resort

My son and daughter in law got married here, it was beautiful. Everything was so lovely and delicious. The grounds are kept clean, food was amazing, the beaches although small were spotless and lovely. Could have been a few more chairs available but we found one most days. The water park for the kids was so fun and the slides were a hit. Had a great vacation.

Amazing resort

The room was amazing. The food was incredible. The resort itself unbelievable from the concierge to the staff. Top notch amazing experience all I have is good things to say amazing experience I’ll be back.

One of my favourites

I’ve travelled a few times with my young kids and this resort was my favourite. The staff were incredibly nice and accommodating. There are so many thoughtful details in the set up and execution of everything they do that make it extra special and kid friendly. The resort feels very safe. It’s clean. The variety and quality of entertainment is great. I loved the dinner and show events. The layout makes such a large resort feel very close in how they group buildings together. Building seven was t [... read more]he best in my opinion for a family. Great place. Will definitely be back

Best resort yet

The food was amazing. The dinners had so much variety, quality and fun incorporated. Service was incredible. Beach was so accessible and clean. Activities were perfect for my family. Can't wait to return.

Great family vacation!

We had a great time. There is plenty to do at this resort. The food was good, we liked the break wall at the beaches for the kids safety, multiple pool options, vibe city and the water park were great! The kids loved seeing some of the wild life around the resort. The staff were friendly. My only complaint would be the room. It was small for a family and no sitting area. There is a big Jacuzzi tub in the room which the kids tried to use one night and I'm guessing it's not used often bec [... read more]ause black stuff started coming out of the jets. We did request a higher floor level through trip central but ended up on the ground floor. We had a few nights of bad sleep with people hanging out in the hallways in the open air entry by our room. It might be a trip central thing but we also let them know we were celebrating birthdays while there one being my son but no ribbon on the door like we seen throughout the resort on other doors. The teppanyaki place was the best. My kids loved sitting at the grill and trying to catch food in their mouth. Thankfully they came around and asked if there were any celebrations so my son was surprised with a cupcake and candle. My husband loved going to the rock band experience. I did the hydrotherapy at the spa which was amazing. Overall a great vacation! We will be back to the Hard Rock

Great grounds, small beds and rooms.

Grounds and service was great. Beds and rooms were smaller than other all inclusive resorts we have been to. Rooms were not cleaned properly which is a shame as the shower had mold in the grout of the tile but when build was beautiful.

Great resort and staff and food!

The resort was great! Was at full capacity at holiday time. It was busy, staff all were safe and followed mask protocols. Place was clean and well staffed. Tough at times to make reservations for shows and dinners, they were generally full by the time we wanted to book. Service was great everywhere!

What an experience!

Amazing in every way! Amazing, courteous and helpful staff. Amenities and restaurants are top notch! Even though gratuities are included you will surely want to tip your servers due to the top notch service. Not too big a resort and lots to do.

Amazing Vacation!

Fantastic for family! The resort is gorgeous and very clean. The food is outstanding, I felt sorry for the room-service personnel as my teens abused the 24 hour delivery quite a lot. We have a few food allergies, they printed cards to present at restaurant and made the process easy for us. The service is fantastic I wish I could remember all there names. The staff at Frida, Le Petit Couchon, and Woodward were exceptional... and Mr. Boy by the pool and zipline.

Fantstic resort

3 of us stated in the room, we thought the spa bath was an inconvenience as it just occupied space and we never used it.\ the toilet was too small night shows could be outside in the large paved area more activities needed

Fantastic Hotel

The hotel was amazing, staff well trained, cleanliness excellent, food the best, beach was really nice and a fantastic bonus! Grounds were of a high standard, could have let people know that lunch boxes are available if you are touring. You should include a salad with a better quality sandwich....more gourmet on take away boxes would be welcome! Overall really fantastic! I will be back for sure!

Resort!

The grounds were very clean and well taken care of. The entertainment from hard rock was not very good. We found ourselves bored on more than one occasion. For the price I would try my hardest not to come back here.

Absolutely Amazing!

This resort is amazing, the service and food are outstanding. So many fun things for the kids and adults to do. They really know how to put on a party and the evening shows were great! Can't say enough great things about this place! Would highly recommend! This will be on my list to go back again for sure!

Great vacation

Food options are excellent in a la carte restaurants and buffet alike, good activities for kids - kayaking, basketball, volleyball, soccer. Beautiful grounds, nice beach with manmade reef to break waves and control undertow.

Total satisfaction

Staff is fantastic. From bellmen to servers to front desk, the employees went out of their way to insure our stay was fantastic. Resort was exceptionally well maintained. Dining options were many and all excellent. Entertainment options throughout the day. Also plenty of quiet areas if you just wanted relaxation. A great value and will absolutely visit again. A+++

Accessible travel review

My wife and I recently return from the Hard Rock in the Riviera Maya. As a paraplegic who relies on a wheelchair for mobility this resort proved to have its challenges. The majority of the restaurants on both sides (Hacienda and Heaven's) had multilevel dinning areas that were not accessible, of the most frustrating one was the Toro steak house. To access the host in order to confirm your reservation and be seated you had to enter the main doors however the only accessible seating area was down  [... read more]below and therefore you needed to back outside down a ramp and enter through another set of doors to gain access to that level. The restaurants that did have ramps were very short and steep. The lobby bar on the Heaven's side was not accessible...2 steps would could have easily been ramped. The accessibly of the gifts shops on both sides were hit and miss, some were and others were not. My biggest peeve was the fact that there were no accessible washrooms pool side. On the Hacienda side I needed to go into the main building which had a maze of 5 ramps to access. On the Heavens side fortunately our room was not too far. On the other hand...the resort was beautiful and impeccably maintained. The staff were very kind, friendly helpful and always looking to assist in any way. Our room was spacious and always cleaned promptly. The food was amazing...the pizza bar became its own daily food group. All in all we managed well and had a great stay. I've been travelling long enough to know that accessibly means different things to different people, especially when travelling abroad and you take what you get and make it work.

I won’t go back to the Hard Rock resort

Unfortunately there were quite a few negatives to my 2nd visit to this resort. The first time I loved it and would highly recommend it but when we went back this year we found that they implemented a bunch of changes that took away a lot of the things I liked about it. Last time we didn’t need reservations for the restaurants. This time they had restaurants closed and the others said we would only get in if someone canceled or didn’t show up even though the resort was only half full. The poo [... read more]l used to be heated but now it’s not. Annie at the reception desk was condescending, rude and unhelpful. Don’t expect to get any requests you make at time of booking. The temperature in our room never got higher than 18.5 Celsius and when we mentioned it to the staff, someone came and just set the temperature setting to the max of 32 degrees but even with that, it didn’t go past 18.5. They also got rid of the antipasto bar in the Italien restaurant. Although there were negatives, I have to give a shout out to: Gabby in the breakfast buffet, Betty the server by the pool and Alejandro the server in the Mexican & Italien restaurants. Their service was top notch and I couldn’t ask for better. It’s unfortunate that management seems to have put customer service as a lower priority than cutting costs. If you asked me last year I would have said I planned on going to this resort every year but it looks like I now have to find a new resort.

Hardrock riviera maya

Not a fan of them not heating the pool, not a fan of now requiring reservations, not a fan of rotating closing restaurants, not a fan of the lack of anti pasta bar no longer being in the Italian restaurant. Too many changes from last year for us to go back a 4th time. Staff we dealt with was great but our friends experience wasn’t the same at check in as ours

Amazing Resort

Once again Hard Rock in the Mayan exceeded our expectations. Resort is very clean. Service is 10/10. Kids always enjoy the Woodward!!! The entertainment staff keep you and the kids engaged. We typically have a hard time with the food, although at Hard Rock food is excellent!