Not good at all

When it was raining my room was flooded and when I complained nobody cared about my problems after 3 days with lots of stress I put towel behind my door ?managers was so rude when I cried he walked away and never apologized.

Wonderful Foodie Resort

Positives 1. Clean, comfortable beds and rooms Extras - Shampoo, conditioner, body wash included Make up mirror with light, magnification 2. Excellent selection on buffet 3. Speciality restaurant 4. Great bar beverages and good selection of non alcoholic drinks 5. Entertainment had something every night but mostly oriented to families. Not cruise ship caliber entertainment but not nothing. 6. Beautiful long, beach but very powerful undertow 7. Diamond club perks, early [... read more] buffet seating with designated area Top shelf liquor for drinks Designated beach area loungers 8. The wrist band you wear is your door key 9. Best check in we've experienced because we were diamond club. Negatives 1. Food allergies are requested by staff but not acted upon. I had to ask for a manager in order to have it attended. 2. They tried to sell a membership into their resorts. Very heavy handed sales pitch 3. Lots of families (not what we were looking for) 4. No designated smoking section outside at pool and beach areas 5. Occasional loss of water in rooms 6. Although you have access to other affiliated resort the foot print of the main resort is relatively small in comparison to other resorts we've been in.

Review of Stay from Sept 27 to Oct 3rd 2025- Royalton Diamond club

Hotel, accommodation, grounds, beach, food, staff was all excellent EXCEPT THE BATHROOM Bathroom OLD and not to standard. Sink was spewing water on the mirror when tap was running. *Shower: MOLD and Mildew, dirty looking. When taking a shower, water leaks out to the floor. Needs to be totally refinished to be acceptable. Toilet, bolts were missing the cover and it was black and nasty looking.

Beautiful resort

We just got back from The Royalton Punta Cana. The resort is beautiful, service was very good and the food plentiful. We ate at many different restaurants over the week and enjoyed the Japanese one most! We had a very helpful butler Omar with the diamond club. He worked hard to get us reservations over the course of the week. Unfortunately two of us got sick during the week. More like a 24 hour bug but still no fun. Beach was lovely. Waves added a lot of fun to our time in the water. It was neve [... read more]r calm when we were there.

Great Resort!!

We stayed here dec12-19, the hotel is beautiful and well kept, the food is really good and we did mainly stick to the buffet. I have noticed that service isn’t as attentive as it use to be (drink orders) Really my only slight disappointment was the room and the Wifi signal. Our room when booked was called Diamond Club Luxury room and there was nothing luxury about it, just a small room king bed and one sink with little counter space. Clean yes and comfy bed but not what I expected especially for [... read more] Diamond club. As for the Wifi at least for me constantly in and out which was annoying. Other then that we had a great time

Loved this resort!

We travelled to Royalton Punta Cana in April, and look forward to returning there! Our room was Diamond Club 1 bedroom presidential swim out, and it was amazing! It had been 10+ yrs since we travelled due to serious injuries from a car accident, and then Covid. I was a bit worried how I would handle a resort with my mobility issues. This resort was not only beautiful, it was the perfect resort for us! Located in building 6, we were central to both the lobby and the beach, with the restaurants in [... read more] between, it was less than 4 minute walk anywhere, even with my limitations. We've never booked a swim out room before, but will every trip we go on in the future! The Diamond Club pool was clean, and usually not very busy. We either spent our time here, or on the beach. 5 of our days here we booked a Cabana and we would definitely recommend this! Maria & Theresa are wonderful! Price is $99/day, which includes either champagne or Corona, as well as a bucket of ice with bottled water (ice is regularly topped up). Your lunch is served to you there so you don't really have to go anywhere if you don't want to! You should get coupon booket from Diamond Club which includes cabanas $25 off/day (we had 3) The beach was the most beautiful I've ever seen! Although the waves can get a little strong, it was only really bad one day we were there. It's always kept extremely clean! We didn't use the other pools, so I can't really say what they were like. We did take the trolley to Splash for the waterpark, which my husband and daughter enjoyed. It's very simple to take trolley back and forth. It's the best of both worlds, as Royalton Punta Cana is a bit of a smaller resort (perfect for us), but you're attached to Splash, so also have access to the water park and their restaurants as well. Restaurants were great! Our favourite was definitely Hunters, where we went 2 days. Also went to Zen (Japenese) which our daughter loved! and even my picky husband liked the food, and Mexican restaurant at Splash (felt the servings were a bit small here, but food was good). Other couple days we chose to eat at the buffet (due to only late reservations being available) which we felt was good. Favourite server there was definitely Yonathan (who also works at Hunters) Staff in general was wonderful. We really liked the staff in the Diamond club, and our daughter found someone in there (sorry, forget her name) who made her daily ice coffees, which according to her were "even better than Starbucks". Our Butler was Omar, and he was good. He would find us everyday to see if there was anything we needed, arranged for us to go to the local 'market' to buy soveniers to take home (Free taxi...it's a little further than outside the gates, but money goes back into the Dominican economy, and you get a drive to see the area as well!), and arranged a wonderful surprise for us for our anniversary dinner. We would be happy to have him again. Most everyone we encountered seem to go above and beyond for us. I wish I could remember more names! Our travel agent Martine through Tripcentral was wonderful, and extremely helpful to this anxious traveller! A few things that made our trip even better, and that we would recommend and do again....book the lounge at the airports. We booked them both ways! We also booked private transfer to and from the resort through our travel agent. Even though transportation was included in our package, paying a little extra for this service made a huge difference to us! All in all, we loved the Royalton Punta Cana, and will definitely return!

Great All In

The Royalton Punta Cana Upon arrival to the Royalton Punta Cana we upgraded to the Diamond Club and were introduced to Denis. Denis was our Butler for the time of our stay at the resort. Denis was amazing and he helped us with booking of all a la carte restaurants and was very caring and attentive. We especially enjoyed practicing Spanish with Denis and had a lot of great conversations. Denis made our stay at the resort special and it felt like we had a friend. The Royalton Punta Cana is [... read more] a nice hotel located on Bavaro beach. The beach (12 miles long) is beautiful with powdery white sand and turquoise waters. The beach is clean and maintained daily. The staff at this resort are very helpful and very friendly. The food is good and if you are a fruit lover you will enjoy the wide selection of fresh fruit. The best a la caret restaurant was Jade offering Thai food. In addition to several a la carte restaurants and a large buffet there is a coffee shop offering a variety of coffees, pastries and gelato. The resort also offers a few stores with beach wear, jewellery, perfumes, accessories and snacks. There are daily shows, kids club and yoga sessions in the morning. There is also a casino and a Martini bar. This resort is great for both families and adults (the Hideaway section of the resort). There are opportunities for excursions, sports and other attractions at additional cost. Overall for value I would recommend this resort as it meets the all inclusive standards.

Amazing resort

Everything about the resort was amazing. Food, entertainment beach services. Modesto from entertainment team was amazing. All the members of entertainment team went all out to make sure we were enjoying our stay. My only negative was room service. First night we arrived late and ordered something to eat and were told about 30 min wait and we waited 2 hours and when we got the food the order was not the right one. Other that that we were totally satisfied and would recommend this resort .

Lovely resort

To be very honest I thought the resort itself was a little tired and in need of some freshening up. Some of the seat covers in the buffet restaurant were worn and the bathrooms needed a bit of care. We were a group of 14 and we wanted to eat together at dinner time and we had a great deal of difficulty making that happen even though we upgraded to the Diamond Club. It was upsetting to me because the trip was to celebrate our 50th wedding anniversary with our children and grandchildren and w [... read more]e had hoped to have dinner together every night. Despite having room available at the various restaurants, they would not move tables to accommodate us, without pressure on our part, which was upsetting to me. The Theatre where the night time shows were held had many broken seats which made it necessary for many people to stand. The Kids Club was not what we expected, it was just a very small area and there was no supervision. The family (ages 4 to 48) had a wonderful time at the Waterpark at the adjoining Royalton Splash resort. We would definitely recommend that for families. The beach was beautiful but always very wavy. There were some very strong waves and significant undertow which were easily handled once you grew accustomed to it but close adult supervision was needed for children or anyone who couldn't swim. Unfortunately, a man drowned in the ocean on the Saturday of our vacation and two more would have drowned if my son and his partner hadn't been swimming nearby and heard them call for help. After getting the two safely to shore my son swam back out for the third man but he could not find him in the large waves. It took much too long for the life guards to get to the scene and they were not properly equipped to save anyone. They did not have a boat which they had to go back down the beach to get in order to find the man. It took over half an hour from the time the life guards were first called till they had the boat and were able to find the victim. It was very upsetting to everyone present and I think people should be warned to swim at their own risk. Despite all of this I would recommend this resort to friends as we had a great time until Saturday.

Royalton punta cana

Was very disappointed with young kids that they put us in a room outside the outdoor disco with music blaring late into the night. Also a lot of stairs. People at the resort weren’t as friendly as I was used to before Covid. Maybe they are tired of people being rude too

Lovely resort

We had a great week at the Royalton Punta Cana. We did the diamond club but didn’t think the upgrade was worth it. The Score sports bar needs to work on the quality of its food offerings but the other restaurants were very good. The beach and grounds are beautiful. Service everywhere was fabulous and everyone was very friendly.

Wonderful 10/10 vacation

The Royalton Punta Cana was a fun resort with lots of activities and fun vibe. The food was amazing, especially the steakhouse. The ocean front was clean and well kept. Fitness activities were fun and varied. Enjoyed everything !

Relaxing and Amazing Resort!

This was our first family vacation - 3 kids, 2 parents, 2 grandparents. This hotel catered to all ages and everyone enjoyed themselves. The rooms were clean and comfortable, the food was nothing short of excellent with lots of variety. We did pay to be upgraded to Diamond Club, and that was well worth the extra dollars. You were guaranteed a spot on the beach, had a personal concierge (to book dinner reservations, ensure you had everything in your room, provide suggestions for entertainment, [... read more] etc.) and Diamond Club Members had their own private bar. I've been on many all-inclusive vacations, this was the first time with children. This resort is not for anyone that is looking to escape children, it is designed for families.

Very nice resort ! Beautiful Beach !

The Resort was very nice (unfortunately they were doing some construction which made it appear a bit less clean in some areas BUT it will look really nice when it is all completed ) The grounds and rooms were very nicely done and the staff was very friendly. Our favourite part of all was the beautiful beach for sure. !! Spent most of our time there. The one disappointment we had was that we had pre-paid for our rooms several weeks ahead of our vacation because we wanted to be in a certain a [... read more]rea and to be next to our friends and have a great view of the resort But they gave our room to someone else even though we paid $70.80 US for them and we ended up on a different floor in a different part of the building from my friends with no view. Our friends got their room OK and every time we walked by I looked at the room I was supposed to have and I was disappointed Because it would’ve had a fabulous view of the whole resort and we would have been with our friends. When I talked to the reception about it they just said we will give you money back and they didn’t seem to be concerned at all So I would recommend when you get that email that says pre-pay your room don’t bother because you’re not going to get it if someone else is coming for a longer stay and wants that room. We were told we will get our $70.80 US back in 10 days so we will see. It was not the best way to start the vacation but we did really enjoy ourselves. The food was very good but I would recommend that you not waste your time trying to get into the restaurants Every nite because they rush you through the meal and there did not seem to be a whole Lot of ambiance. The buffets were just as nice and the staff were very friendly.

Very good resort

Check in and out was flawless. Good pools and a great beach. Hospitality suite was a bonus as we had a late evening flight. Staff were attentive especially when tipping. Food was very good. We were told no reservations were required for the restaurants but timeshare clients made them and were always a priority which was disappointing. Overall a very nice place.

Royalton Punta Cana

We had a great week. The resort was beautiful. The staff was wonderful and very attentive. Our room was nice and clean. Entertainment was good. But a bit loud (our room was close to the main building).

Amazing week

Just returned from 7 days at the Royalton, beautiful resort and just the perfect size (no sore feet !) clean, food was delicious, spa was great, rooms were always clean ! Shows are great, 24 hr room service, grand memories splash was within walking distance although a shuttle runs every 5-10 mins. Nice to have access of both resorts. I 100% will stay here again, don’t mind any of the bad reviews .. can’t please everyone - this place was amazing !

Beautiful resort!

Absolutely beautiful grounds and beach area! Public areas were impeccably clean and well maintained, including the pool area washrooms which have been less than clean at some other resorts I've seen in the Dominican. I went there with my two sons (18 and 12 years old) and we made use of the pools, arcade, tennis courts and beach area. The beach was stunning and very clean...life guards and security were evident all along the beach and had no difficulty with beach vendors (as I have had in the pa [... read more]st) There is also a water park, and a lazy river at the sister resort Royalton Bavaro which was a ton of fun for all of us! Aqua aerobics and water Zumba were a blast! Food was generally pretty good at the Buffet...always a lot of choice for veggies and fruits...breakfast omelets were excellent and made-to-order. Visited the Italian Restaurant as well as Jade (Asian) and the Steak House which was fabulous! The staff were all friendly and helpful...only complaint in that regard would be the pressure to buy a vacation package...had to say NO 4-5 times before they got the message. Housekeeping staff do an amazing job and were easy to locate if you needed anything. Overall a great experience!

Stunning resort

Great accommodations, great food and friendly service, the family had a great time. Awesome water park for the kids. Beach area was fabulous and well maintained. Grounds were immaculate. Will be definitely going back.

We love Royalton

My boyfriend and I have stayed at our fair share of Royalton Resorts and we love the experience. The Punta Cana resort is a little older than some of the other Royalton’s we’ve stayed at in the past. Rooms and showers are a bit tinier but still nicely presented! What we loved: El Dorado restaurant Memories Splash Being Diamond/ hideaway guests - all the snacks and drinks Ariel from the Hideaway pool bar was Amazing!!! The struggles: We had troubles with the safe - easy f [... read more]ix We paid for an upgrade but didn’t quite get what we paid for initially. Angel and Stefani the manager were amazing and helped us get the perfect room in the end! Overall it was a good experience!