Nice and huge resort

Explore Akumal is a big resort and gives you access to all other resorts in the Bahia Principe compound. Staff was very helpful and friendly. The beach area is better than other Mayan Riviera beaches. The a la carte choice is ample and good quality. Mixed drinks were pretty good as well and so were the evening shows. There are shuttles to take you from one resort to the other and they run pretty smoothly and regularly. O'Neil from Tripcentral was very helpful as usual in working with us to make  [... read more]sure the resort fulfilled our requirements.

Amazing experience

The hotel was very nice , the room we got was very nice too we just have some trouble with opening the door that was fix immediately, the food was very good, the front desk, waitrers, entertainment all are awesome, very good experience , we really like it

Excellent a'lla carte restaurants!

Although construction was happening, the grounds are still stunning and lush. Pools are spectacular and clean and you never had to fight for a seat! Drinks were very generic and not great quality liquor even with hefty tipping. The bartenders were good. Room service (food choices) is where the quality and choices have drastically gone down. The house keeping team was excellent, the mini fridge needed to be requested for particulars. Buffets were mediocre , not nearly as much choice as last v [... read more]isit, breakfast always great. A'lla Carte Restaurants were outstanding . Would deffinitely return.

Very nice resort

Very good resort and all the staff are nice and accommodating. Just the food is average. Need more selection of international dishes…it’s seems some menu are just repeated everyday. Fine dining booking is limited. We stayed for 7 days only 1 fine dining we experienced.

Wonderful resort - concerns about reduced services

The hotel grounds and services were amazing, as expected from other Bahia Principe visits in other countries. The one main issue was what it seems are reductions in services. Not sure if it's seasonal, or just during a slow period, but during our stay, the Akumal buffet was closed for dinners, and at our last night, the Tulum buffet was as well, and we ended up going to the Coba buffet which was a step down from what we'd expect staying at Akumal. We also noted that the snack shops would cl [... read more]ose early, and from past experiences, there would always be a spot that was open overnight in case you were hungry or missed dinner. We had no such options during our stay it seems. Otherwise, it's a wonderful location, staff were great, just the amount of services available seemed to be reduced. Not sure if it's due to external factors or due to declining visits from guests. It did seem the resort was well below normal occupancy, not busy at all.

Great experience in Bahía Príncipe Resort !

My sisters and I had a wonderful time together with the rest of the family. Great bonding , excellent service ! We had a chance to visit and explore each resort . Your staff are most polite and accommodating . My only dislike are the number of lizards we encountered and those animals with long tails that looked like cats and raccoons , I’m afraid of them ! Others , everything is excellent!

An ok resort if you are not a beach person

Overall: the resort is reasonably pleasant. Grounds are well maintained. I would give it a 3.5 stars. The Akumal area, where we were, had half of the villas closed and under huge renovation. This caused noise at the infinity pool and dusty, noisy walkways towards the rooms. Room: was clean but dated. It does need a refresh. Buffet food: buffet had good choices of food, with various themes for every night. Some of the servers, like Jose, were very attentive, courteous and prompt. Jose [... read more] was friendly, funny and very helpful. A-la-carte dinners: we stayed for 10 days. While we were entitled to a-la-carte dinners every nigth, it was extremely hard to book anything even 8-9 days in advance. The resort had low occupancy yet, dinners were very hard to book. Some of the service desk curtousy staff (like Marco and Miquel) were helpful and tried to accomodate our requests, but very few requests were successful. Pools: clean and well maintained. Night programs: shows were poor quality, not really enjoyable. I’ve been to this resort a few times in the past and at that time the evening shows were nice quality, really enjoyable. This was not the case anymore. Also, after the show was over, there was not much to do. Beach: this resort is not famous for pristine, sandy beach. It was rocky sand, and the level of sargassum was high. The crew was working long hours to keep it clean. However, if you like a nice sandy beach, with clean water for swimming this is NOT the resort you should chose. I was a return guest at this report (have been there several times in the past) yet, I did not feel any appreciation for being a loyal customer. I did not expect much, just a tiny bit of extra customer service, especially that it was my birthday as well. Other that a "happy birthday" banner on our room, there was nothing special. Quite disappointed, since it is so easy to make a little surprise. Summary: vacation was OK, but I will not return to this resort anymore. Luckily there are many other choices to consider for future vacations.

Hyatt takes over, nothing better, and many things worse

My wife and I are retired and have been travelling to and from the Caribbean for most of our adult life. We used to view the Bahia Principe hotel in Akumal, Mexico, as one of the greatest values in terms of an all-inclusive resort or hotel. This hotel is one of 5 hotels situated on the same property: Sian Kaan, Akumal, Tulum, Coba, and the recently added Tequilla. Together they have access to each other’s properties, and use trolleys to regularly transport guests throughout the complex. Each h [... read more]otel has its assortment of a la carte restaurants; a main buffet; snack bar; its own pools; and bars. The Bahia Principe hotel chain began a formal Loyalty program in early 2017, which replaced the informal incentives one could benefit from, if you were a repeat customer prior to 2017. My wife and I were married in 1989 and benefited from the many incentives offered and applied to each subsequent visit, well before their Loyalty Program began. With the introduction of their formal Loyalty Program in 2017, we opted in and travelled to Bahia Principe resorts and hotels, almost exclusively. We did so in hopes of reaching the Loyalty Program’s ultimate level: Black. In addition, we brought many family and friends with us to various Bahia Principe hotels throughout the years. This did not help us gain the Black status faster, but we truly enjoyed visiting these hotels, so we willingly recommended the Bahia Principe hotel chain to our family and friends. Our visit to a Bahia Principe hotel in April of 2025 marked our 22nd trip for my wife and I. And at the completion of this trip, we had successfully achieved the Black Level status, with 4 times as many visits required than that of the closest level (Gold). We were anxious to experience the new benefits that we would be entitled to, with our membership to “My Bahia” as Black members. So, for our 36th wedding anniversary (in September of 2025), we booked a trip to our favourite Bahia Principe lodging: The Bahia Principe Luxury Hotel in Akumal, Mexico. A few months later, we booked and paid for our trip. This was done through Trip Central, a travel agency based in Hamilton Ontario, since 1989. Up until recently, Trip Central has provided excellent service and took responsibility for the trips they booked for us. My wife and I took comfort in the fact that we were familiar with the layout of the hotel complex; our favourite a la carte restaurants; the pools and bars; and the many non-motorized watersport activities available. Then in early 2026 we received notice that the Bahia Principe hotel chain was changing ownership and would now be know as the World of Hyatt. The Loyalty program that was known as My Bahia, was “cancelled”. We were assured that we would be transferred to Hyatt’s incentive program and automatically become “Explorist” members of this plan. We did. We were promised that this change of ownership and management, would translate into bigger and better benefits for us. Nothing could be further from the truth. Our problems with Hyatt started well before we arrived at the hotel. We tried to log in and book our a la carte dinners as we always have, 10 days prior to our arrival. However, we could not gain access to the updated Hyatt program. I emailed virtually every valid email address that had been sent to us, via their various ‘notices’. I also called our travel agent, and the Customer Service lines for both the Bahia Principe hotel chain, as well as the World of Hyatt. No one was able to help us book our a la carte dinners. We even had our children help us try to sign into our new Hyatt account, thinking that our problems were based on operator error. Nothing worked, but we were repeatedly assured by Hyatt reps that the app was functioning properly. We were worried that there would be problems, and other unfulfilled promises on our upcoming trip, courtesy of the World of Hyatt. Before becoming Black members of their formal Loyalty Program, we received a number of benefits. It had become painfully apparent to us, that we would not be able to enjoy our upcoming trip with our long-awaited, Black member benefits. So, although we had faithfully and repeatedly attended only Bahia Principe hotels for the last 8 years, we were not going to enjoy, even a single trip with the benefits we were promised. Benefits that took us over 8 years to achieve. Further, the trip was filled with shortcomings, and we did not receive a number of things we had typically enjoyed prior to Hyatt taking over. Therefore, for the benefit of any future traveler to this hotel, my wife and I have prepared a point-form list of the things we experienced, in terms of products and services that we previously enjoyed, but were not provided during our stay. To be clear, these are not things that we would have enjoyed if our Black status was honoured. This is a list of the things any typical guest would have received prior to Hyatt becoming involved, but were not provided now that Hyatt is managing the property. Less Staff: After speaking with a number of hotel staff, we estimate that the work force was reduced by about 25% (as comments from staff were noted, with most of them saying that they though the figure was between 20% and 50%). The comments that we received when asking about the apparent staff shortage, went something like this: When Bahia owned the hotel, as we moved into the low season, the hours for permanent and temporary staff were reduced, but everyone got to keep their jobs. When Hyatt took, over, they just said “bye, Bye”. This explains why the waits for trolleys were longer; bars with a typical operational staff of 3-4 were reduced to 1-2; pool wait staff was reduced at some pools from 3-4 to one; and in some cases, to no staff at all; kitchen staff were limited and did not have a basic knowledge of the English language (food items in the buffet were obviously mislabeled, like chicken labeled as vegetables, and desserts being labeled as fish, possibly because of a shortage of English-speaking workers). Limited Security: The security guards on the property were virtually non-existent. The only ones we ever observed in our 2-week stay, were not inside the grounds of the hotels. The only ones we saw were a couple in the parking lot out front of the Akumal lobby. The result was a noticeable decline in enforcement of basic rules, which translated into people throwing garbage all over the place, and other problems. The pools were regularly littered with baskets left over from snack bar food, empty water bottles, and cigarette butts. People were smoking all over the property. In the past, smokers were not seen frequently because the designated smoking areas are well away from the restaurants and pools, and this was strictly enforced. Unfortunately, at the entrance to restaurants, many areas in and around the pools, and throughout the walkways in the complex, people were lighting up and smoking without regard for the rules. This was not due to a change of policy in terms of designated smoking areas, but rather an apparent growing understanding by smokers that they would not be asked to butt out. We spoke to a number of staff members as this occurred often. None of which wanted to do anything about people smoking in non-smoking areas. There were many signs, but no one wiling to enforce the policy. All of the workers were visibly concerned about being complained about, and subsequently fired (a very real and reasonable concern). So, staff members refused to enforce this rule, and also refused to give the names of their supervisors, when asked. The names of their supervisors were not being requested for the purpose of getting the worker in trouble, but rather to locate a person willing to enforce the rules. The supervisors we spoke to, advised us of the staffing levels and their general fear of being the next one to be fired. They were truly scared of losing their jobs, citing Hyatt only needing the slightest reason to fire the existing Bahia Principe staff, to make way for hiring their own. The lack of security staff is particularly concerning. Primarily because this trip we did not feel as safe as we typically have at this hotel. So, it was not surprising for us to hear about other who had been the victims of thefts and other crimes. This is no longer the safe and secure hotel it once was. Beaches Neglected: Although on some days there was a full-sized back-hoe and dump truck being used to help clear the seaweed, the workers could not keep up. Their attempts to rid the beachfront of the copious amounts of seaweed that littered the beach each morning, were almost pointless. My wife and I typically love to beach walk, but could not do so. Primarily because, even so much as a gentle grazing of this stuff would produce intense itching that could not be overcome by simply dipping into the ocean. Both my wife and I ended up with a bad case of itching a couple of times. In each case, it was only remedied by washing with soap and water in our room. We tried to beach walk on four separate days, then after not being able to escape the itchy seaweed, we gave up and opted to pool hop and get drinks at the bar. Poor Quality Drinks: Coca-Cola products have been replaced with Pepsi products. I don’t know about you, but most people I know, order a rum and coke, not a rum and Pepsi. Previously it was easy to get a tasty drink (with alcohol or without). On this trip it was difficult to find a good drink. Although Fernando at the Sian Kaan Beach Bar did make a delicious and interesting one with tequila and grapefruit juice. I am not sure what he called it. The bartenders at the Sian Kaan Lobby Bar also made an excellent drink: a passion fruit mojito. No Alcohol in the Rooms: Previously a small bottle of rum, vodka, and whiskey were all provided in the bar fridge of each room. On our trip, none of these were provided in our room. We inquired, but the cleaning staff said they no longer do provide this service. Reduced Landscaping: Previously you could not walk anywhere without seeing at least one group of landscapers tending to the beautiful grounds. Now that Hyatt has taken over and fired a large number of staff, we did not see one worker completing these tasks – throughout our 2-week stay. Closed Restaurant (Katok, next to the infinity pool): Previously one could enjoy a dip in the pool, then put on a shirt and some shoes, and enjoy a bite to eat in the indoor-outdoor buffet at Katok, immediately next to the infinity pool. This buffet closed for both breakfast and lunch on weekdays and weekends, in the middle of our stay. Restricted Access to A La Carte Dinners: Two days before we arrived, we still had not been able to book a single a la carte dinner for ourselves. This being after several attempts to do so. In a desperate attempt to obtain some dinner reservations, I sent an aggressive email to the unhelpful staff at the other end of the email address, that I believed was at the actual hotel. We got some booked but most were at times well after one would typically eat dinner (i.e. for 9:30 pm). We were told to figure it out when we got to the hotel. We arrived and even before we went to our room, we attempted to book other a la carte dinners, but were told that there were none left. The staff seemed to hide behind a regularly used excuse of “it is subject to availability”. I understand the concept, but when one is promised an a la carte dinner for three nights of their 1-week stay, and they are unable to book a single one, this is not acceptable. This was the case for a group of more than 40 people from Buffalo, on a destination wedding to our hotel. The staff cited “subject to availability” to them and my understanding was that not a single person in their group was able to book an a la carte dinner during their 1-week stay. This seemed odd to us. Especially since we were told the hotel was at 50% capacity. Maybe these guests were talking through their drinks and exaggerating. So, my wife and I talked to other couples and asked how their experiences were with regard to obtaining an a la carte booking. After speaking with over 20 different couples during our trip this is what we discovered. Not a single person we spoke to reported that they could book an a la carte dinner, prior to their arrival. Throughout our trip, all of those we spoke to cited problems with the app, and a reluctance on the part of staff to help them. My wife and I resorted to offering large tips to the reception staff to gain entrance into a number of the a la carte dinners, just to receive what we had been promised in our all-inclusive package. So thankfully, one of the more important parts of our trip (fine dining) was not lost. While we were at these special restaurants, we noticed most of them with 60% vacancy. Virtually every a la carte restaurant we dined at, had more than half of their tables completely empty and unattended. (The only exception was Alux, at Sian Kaan.) This did not make sense to us, so we persisted by asking supervisory staff at these restaurants. They explained that ever since Hyatt had taken over, they no longer honoured the Loyalty Program and this had somehow translated into only allowing 40% of the restaurants to be used for serving regular guests. We later found out that this was to accommodate the Privilege Club members of the Bahia Principe who had totally different access to the hotel’s app. We did not find this out from talking to the staff at the hotel. We only heard this through the Privilege Club members we spoke to. It appeared as if the Privilege Club members did not know that the options available to them through their access to the hotel’s app, is significantly different than the options available to non-Privilege Club members accessing the same app. Watersports No Longer Included: Previously, all non-motorized watersports were included at this all-inclusive hotel. This typically involved kayaking, stand-up paddle boarding, wind surfing, and sailing. I have sailed at virtually every Bahia Principe hotel we have visited, as all of them had small simple Catamaran sail boats. Now that Hyatt was managing the property, non-motorized watersports were “included, but you had to pay for them”. This is the explanation I received. Yes sir, they are included, but you have to pay $63.00 USD as a minimum charge if you want to use the sailboat (and $79.00 USD if you wanted an instructor to go with you). We did not see a single Catamaran out on the ocean, throughout the entire duration of our trip. Purchased Upgrades Not Provided: When you pay for an upgrade to a room with an ocean view, or a swim-up pool, you expect to get a room that at least resembles these features. I know ocean view is somewhat subjective, but a room with a swim-up pool is not. This issue did not happen to us, but it did happen to many of the people we talked to. They were quite upset to have been placed in our building (#83 near the infinity pool). Even some of the Privilege Club Members were denied access to the upgrades they had paid for. Construction: I am sure that there is usually a small number of repairs or minor construction projects going on during any given stay. How else would a hotel boasting 2500 rooms stay on top of keeping the entire property open – and in a state of good repair. However, we have not been privy to witnessing this as the Bahia Principe management made a point of keeping this work well hidden. To be clear, at no time in our previous 21 trips to any of the Bahia Principe hotels had we been exposed to the major construction that went on while we were staying in Akumal this trip. Hyatt chose to close down numerous nearby complexes of 18-unit and 36-unit buildings. This resulted in us regularly travelling past several work sites with industrial machines, and tons of garbage. Our view from the balcony of our room was of used uncleaned toilets, and plumbing fixtures that had been ripped out of these nearby buildings, and thrown into a pile on the ground out front of the buildings that were being worked on. We took pictures because our balcony was quite unpleasant to use. No less than a kilometer of pathways were enclosed (on both sides) with black tarp cloths along the path. Each one being supported by aluminum poles that we had to watch being cemented into the ground, during the first part of our trip. The infinity pool had the building next door being jack-hammered from 9:00 am until 6:00 pm each weekday. No warning of “construction” was mentioned by Trip Central, or any of the customer service reps we spoke with prior to our arrival. Our own travel agent was there the week before we attended and she tells us that she was not notified either. One day we stared outside of our room into a pile of old mattresses and bedframes, and the next day it was mirrors and broken furniture. A far cry from the picturesque settings beyond the construction sites. Even when we tried to get away from the construction surrounding our room, we would regularly cross paths with vehicular traffic on their way to the construction sites, consisting of heavy-duty machinery and large trucks. Spa Treatment Scam: I am a retired member of the Toronto Police Service so I know a scam when I see, or hear, of one. Here is the current Hyatt scam. Offer the guest a “complementary” spa treatment. Tell them it is free when you make the offer. Show them a “zero” at the bottom of the paperwork they have to sign before receiving the treatment. Tell them the Spanish word on the document means “complementary”. Reassure them that the service they are about to receive is free, immediately upon entering the private room. Then after the treatment, tell the guest that they forgot to sign one of the pieces of paper to receive the free spa benefit. This is what happened to me. However, unlike most people, I read every letter of any document I am asked to sign. I make every effort to fully understand anything I sign. I noticed that the document now being pushed in front of me, claimed that I had agreed to treat the spa as “full compensation” for the problems I had cited about the hotel. I told them that I was not willing to agree to this, and asked why the document was not provided prior to me receiving the spa treatment. At this point I was told that they never used the word “complementary” when in fact they did. My wife, who is a retired Police Officer, witnessed the offer being made to me (by a supervisory staff member of the hotel) and at no time did they refer to this interaction as compensation. My wife heard their claims of “free spa” but still refused to participate. However, I was told if I did not sign the form, the charge for the spa treatment would be charged to our room. I refused to sign the form. In response they advised me, that upon check-out, I would not be allowed to have my baggage leave the hotel if I did not pay the room charge. Later, the hotel staff literally held our baggage hostage, and refused to allow us to board the transfer bus, until I signed the form or paid the bill. It was only $60.00 USD so I wasn’t overly concerned about the money. It was the fact that I had been swindled by an otherwise reputable hotel, that really bothered me. My guard was down because this was from talks with supervisory staff at the hotel, not some local scoundrel prowling along the beach. I guess my wife was right. So, I chose to pay the bill, and never go back.

Decline in Quality and Value

This resort is just okay. We stayed in the same resort 2 years ago and there has been a material decline in quality and very inconsistent levels of service, which we heard from everyone. Some of the restaurants (higher end) were still excellent. The quality of booze was weak. We were unable to get any alcohol in our room except beer (wine was over $60 USD). It was impossible to get small pesos to provide tips, had to literally make change from the tip jars. Every drink was filled with aspart [... read more]ame.... The beaches continue to be pretty gross with seaweed despite tons of cleanup efforts. There was significant construction while we were there, but it was only disclosed in the very fine print. Given the recent purchase by Hyatt, the app/website were very unfriendly (incompatible) - we were super lucky to get our restaurant reservations, but not a single other person we spoke to was as lucky. We used the recommended transport company (Nexus Tours) - we upgraded to private - but on arrival we waited almost an hour for our ride and the communication/treatment by the agent was extremely rude. Note the driver on the way home was on time and very polite. I would recommend this ONLY if you are looking for 3/4 stars - no longer approaching 5* status.

Amazing for families!!

We stayed in the resort during March. 2 adults 2 kids .The thing that we were most impressed by was the kids club!! The staff there is so good with the kids and they did amazing programs with them including puting on a show for the evening for all to enjoy. There were many different activities for kids from ages 3-12. The resort is big and you can travel to it's different hotels through walking in the complex or on the beach, or waiting for a golf cart to drive you everywhere , golf carts come [... read more] every 10-15 min. It was very clean and the staff all over the place was kind and welcoming. Food in the buffet was okay but in the restaurants was delicious ?. Beach was accessible for kids and beautiful , many fishes to see if you're snorkeling. The only thing that bothered us was the small beds but we got along with it . Overall we really enjoyed our stay

Nice Stay

We enjoyed our stay at this resort and it was nice having access to the four other resorts. Our room was dark and a little dated but very clean and quiet. There are a lot of swimming pools and a beautiful beachfront. We found the Akumal had the best beachfront of the other three resorts as the staff worked extremely hard clearing all the sargassum. They did a great job. After around 10 PM, there really is no night life on any of the resorts and if you want to dance and continue on with your nigh [... read more]t, it’s best to go down to the Hacienda, which is about a 20 minute walk or a few minutes on a trolley. Although we walked mostly it was very convenient having trollies that took you from place to place if you wanted. The food was plentiful and pretty good no complaints. The drinks were great as well. You can easily take a Colectivo bus for a few bucks to close by town’s and Playa del Carmen. The gift shops in all of the hotels are super inflated with outrageous prices. It is best to buy outside of the resort or down at the Hacienda where you can do some bartering. All in all, it is a lovely resort you won’t be disappointed.

Outstanding resort!

First off, the staff are personable, attentive and work hard to please. The variety of restaurants is excellent. We had no problem booking them online. To no fault of the resort, there was a lot of seaweed on the beach however they had workers raking and removing it daily, as best as they could. We go here every year and it’s not always this bad. The pools are maintained and lovely, We stayed in a premier room and loved the upgrades.

Perfect! Just what we were looking for...

Went to this resort with my 15 year old son during March Break and had a wonderful time. Pick up from airport was smooth but it is a bit of a hike to the hotel - about 1.5 hr - but we were aware of this so no issue, just something to keep in mind. Check in was seamless and welcoming. Our room was on the second floor and was newly renovated. Bar fridge stocked daily. The beds did not have blankets which I found odd but you could request them via the hotel app and they arrived promptly. Room servi [... read more]ce was also prompt. Very important to me was the number of sun umbrellas at the pool area. Lots and lots available. I did go out to the pool area every morning at 7:30am but just to enjoy the sound of the ocean and birds. Generally people did not come out to get loungers until around 8 or 8:30 and this was during March Break so you could sleep in if you want. Most loungers were taken by 9am. Lots of loungers by the ocean as well. They built a jetty which creates a calm area in the ocean. Seaweed is definitely present but they make a big effort to remove it. Servers at the pool and restaurants were lovely. Appreciated tips but did not expect them. There beach bars and beach restaurant were always quiet with no lines. The resort guests were mainly French and English Canadians. Some entertainment in the evenings. We did not attend many of the shows so can't comment but did go to the karaoke in the 'sports bar' and it was fun. Quiet resort. Not a party zone. Lots of seating in the evening in the main lobby where there was live entertainment and one evening they had the silent disco which was great for people of all ages! The buffet was clean and organized, good variety and generally restocked/refreshed frequently. The seating for the buffet was very nice and generally not overly busy which was nice so it felt relaxed and not chaotic. We did not go to the a la carte restaurants so can not speak to them BUT I highly recommend you load the app at least a week prior to departure and book your reservations ahead of time to avoid disappointment. The hotel app was also useful to know the activities going on each evening. There are trolleys available to take you to your room or to the other sister resorts. Resort is great if you are looking for something chill and relaxed with a friendly, quiet, non pushy atmosphere. The only drawback I can think of was I found there was a lot of traffic on the walkways - everything from trolleys, to pickups, to delivery vehicles, even a full sized dump truck passed me full of seaweed.

Amazing Time

We absolutely love this resort and only have amazing things to say! Right from when we arrived, Francisco came out from behind the check-in desk and greeted us and made check in so smooth and effortless, providing all the details necessary for navigating the resort as well as some very cold glasses of champagne. The food choices here are vast, delicious, and fresh whether you go to a restaurant or the buffet. The service is amazing and attentive, and Jose even suggested some delicious drinks we  [... read more]didn't know were an option to order. The resort itself is extremely clean, all the natural features are very well taken care of and even the wild animals are chill indicating that there is a happy balance on the resort between people and nature. I highly recommend this resort and it is somewhere we will definitely be returning to (hopefully again and again over the years).

Great resort

We had a couple of complaints. The registration and a la carte booking process doesn't work. We were unable to pre registration so therefore could not make a la carte reservations. We do not eat dinner after 8pm and the only reservation anyone in our group of 9 got were after 8. We therefore ate from the buffet for 10 days and it was getting very hard by day 7. Not enough gets changed up from day to day. The dishes were not properly labeled which made it more difficult. The 2nd negative but  [... read more]not a deal breaker was, we were in 7824 and it had a very musty smell. I could see you were updating the rooms, this building really needs it. Lastly, your booze seems to be watered down or just really cheap. You did not have to worry about getting tipsy on the alcohol. The wine or beer was the only way you felt like you had had some drinks. The positive side is the staff are amazing!! Your customer service is excellent. We were treated very well.

Great resort

I liked almost everything about the resort except the booking system for reserving restaurants. I think people shouldn’t be allowed to book more than 3 restaurants per week before they arrive at the resort. This system would be more equitable. As it is now people who arrive to the resort for the first time aren’t aware of the booking system before they arrive and then have a difficult time getting any reservations for dinner. They might get a chance for a reservation if someone cancels at 5pm.  [... read more] Your system is unacceptable and it could prevent us from returning to this beautiful resort.

Very poor

Hotel was not luxury, food mediocre, couldn’t get a reservation at al a carte restaurants. Beaches horrible and not pretty. Dump trucks and digger noise all day cleaning up dead seaweed. Not awesome

Very disappointed

I went with my daughter, son-in-law and their 12 year old twins. One of the twins is disabled and unable to walk or stand without a walker. We asked for an accessible room and were given one farthest away from everything, and the only thing that was accessible was that it was on the ground floor. We had to take the trolley everywhere, too far for my grandson to walk anywhere, it was very difficult to transport him and his walker onto the trolley. After much complaining, they finally moved u [... read more]s (after 3 nights) to an accessible room that was wonderful, walk in shower and close to everything. BUT at a very additional charge. This is completely unfair, and unacceptable, especially when we did ask for an accessible room. but unfortunately they told us that there was nothing we could do. I will not recommend this resort to anyone, they were not helpfully at all. We were unable to eat in any of the restaurants, unable to get any reservations. Maybe if we had given more money that might of got us in??

Nice resort

The hotel was very nice, not very much seating in the lobby of the Akumel and no lobby bar.The rooms were nice the beds were comfy. In our room though the bathroom smelled bad all the time #7923. Entertainment was good, the beach was good at the Akumel you could see fish just standing in the water. Very dissapointed could only get 1 Alacarte dinner we were allowed 7. We checked every day for cancellations and none. They should not allow people to book alacartes online before the even get to the  [... read more]resort. So will probably not come back to this resort. Also hard to get chairs at the Akumel pool.

Ok

needs work rooms are outdated for what paid using bad water for grass in resort staff does stock at bars over hour to get to resort long wait to check in after check in at home long wait for bars and getting around resort