Great location, mixed experience

We visited at a time when renovations were underway, so elevators were not working, dining options limited and some construction could be heard. There wasn't anything done for guests to compensate - reduced rate, perks, etc. however. This resort is beautifully situated, but a bit tired and really needs the upgrade. Staff were friendly, and room was very clean. Grounds and landscaping also needs an upgrade considering the price. We found the $34USD per day parking fee high, and added $31USD dai [... read more]ly "resort fee" frustrating - at least the resort fee should have been taken off due to the renovations. The cost of renting a beach chair and umbrella daily was more than $40 USD per person. We have stayed at Hyatt and Fairmont resorts in the past and thought we'd give this a try, but it didn't measure up. Next time we would choose a different hotel.

Amazing Resort!

The hotel staff were fantastic. We arrived after hours and they were accommodating and very welcoming. The concierge desk was helpful in setting up shuttles and renting a car. The grounds on the hotel were so well kept, clean and inviting. There was a balance of lush tropics with the beachfront which was also very clean and well maintained. The resort was family friendly as well and our 2 year old daughter had a blast swimming and looking at the fish. We ate at a couple restaurants in site w [... read more]hich were really good, but be prepared to pay! They aren't cheap. Overall great experience!!

Fabulous resort

Hotel view of the ocean was great, location was central and close to the beautiful town of Lahaina, service was great and staff were very friendly and helpful, beaches were fabulous and lots to do in the area

Fabulous hotel and vacation

This hotel was perfect for my 3 year old daughter. She loved the lazy river pool. The grounds were beautiful and so peaceful. The Sheraton has the best beach in Kaanapali - great for scuba diving, wading, and shelter from the sun. We had the breakfast buffet one day and it was excellent!

Way overpriced!

Having stayed at a variety of places at different places in the world, there was nothing about this resort that I would recommend. Pricing was extreme to say the least, and the state of repair of the room wasn't very good and not attended to after letting them know of the issue. Beach was non-existent, weather related apparently, which I understand can happen, but the price should be adjusted accordingly. We traveled there with another couple and they agreed that the rating for this hotel would  [... read more]be about a 2. Resort fee didn't seem to have any value other than wifi which is expensive. Front desk staff not overly friendly, didn't even ask how our stay was when we checked out. I wanted to give the benefit of the doubt and I wanted to form my own opinion, however, other negative reviews were pretty spot on. The other point worthy of noting is Trip Central's gimmicky $100 prepaid card, it wasn't usable at any of the places we were at on this trip. All in all, a pretty disappointing use of my money with all of the choices that are out there.

Wonderful resort in a beautiful location

The grounds, the staff and location were great. Our room was a bit dated but the cleaning staff kept it very clean. The food was very good but pricey. We appreciated the "happy hours" throughout the day. The pool area and beach was beautiful.

Great resort and location

Once in a lifetime trip so reviewed resorts carefully beforehand. Very pleased with Sheraton - nice, clean resort with perfect location. Upgraded to Building 6 which was well worth the price - fantastic room, in a very quiet area. Large with good amenities and balcony right on ocean with undisturbed view. Watched whales, turtles and dolphins right from balcony. Had the lounge included in upgrade which was perfect for breakfast and evening appetizers. Excellent check-in staff (particularly Evelyn [... read more] and Noah) and lounge staff (Jackie) and helpful, friendly staff throughout the resort. Pool with lazy river very nice for swimming, but still close to ocean for swimming there too. Great location on Black Rock (very good snorkelling here) and easy walk to Whalers Village with restaurants and shops, plus free shuttle and trolly services to take you places as well. We rented a car for only one week out of our two week stay because it was such a great location to access things. This resort was a great choice and part of what made our trip fantastic. Room was great, resort grounds were well manicured and looked after, and the resort on a whole was clean with good staff very welcoming to guests. Definitely would recommend to others.