Lovely Hotel

The room had a view of both the ocean and the volcano. The restaurant was clean and the food was delicious. The grounds were beautiful. Hotel staff were helpful and accommodating. Very enjoyable visit.

The agent from TriPadvisor was tOp NOTCH !!!

The overall vacation was SUPERB !!! Hawaii & the people are very Nice & friendly !!! Hotel was Fine ~~~ some flaws & areas that I was not happy with !!!! Beach & weather & adventures experienced was GREAT !!!

Beautiful, but too expensive

Positives: The hotel and especially the grounds are outstanding as far as beauty goes. The room was lovely and overlooked the garden area and even on the third floor , there was very little noise from outside. The beach was close by and again very beautiful. The pools were well maintained and not too crowded. The concierge and front desk staff were friendly and helpful. Negatives: We had a very unpleasant experience in the Oceanside Restaurant when a waiter spilled a tray of drinks on someone in [... read more] our party and basically tried to laugh it off. The guest wasn't offered any compensation at all and was treated rudely. The food was quite expensive for the quality. There was noise in the hallways that could be clearly heard in the room. Since I am not a weight room user, all I received for the additional $31.50/night resort fee was 2 bottles of water a day and wi-fi---terrible! The Business Center also charged for using the hotel computer after the first 15 mins. if you didn't have your own computer with you. Too many add-ons to make the stay extremely expensive. I would look elsewhere next time.