Greatest personal

Yes had a good time i left my ideas in the bathroom and email them three times to store them for me as I plan to return February and will pick them up but they are not returning a answer maybe you could contact them for me?? Gary

Beautiful resort!

Beautiful and clean resort! The people of the resort were very nice and willing to help at any time. We really enjoyed our stay there. The only negative point: the food. But we understand that it was a difficult time for Cuba then.

Mérite à peine une étoile

Buffet peu varié et pas très bon dans son entier. Vous devrez manger à l extérieur pour bien manger de temps en temps. Je ne recommanderais jamais cet hôtel. Belle plage , gens sympatique, pietre qualité des chambres et matelas de 1980.

Recent visit

The wait time to ge the food was ridiculous. The view from the superior room was awesome. The beach was incredible . The entertainment could be improve. The food was good . The location was far away from where i wanted to go

Villa tortuga

I like the staff very much cubans are always happy! Tourist Yell at them a lot but the conditions are not the staffs fauld and they shouldn,t take there anger out on them and if they yelled back they would lose their job very sad to witness behavior from people who don,t understand the living conditions of the people or the country. The hotel was full lots of people mostly Russians.They seem to be very loud and fight at lot it was funny but a lot of people fear them me too! I know they were not  [... read more]coming to Cuba a lot and for 3-4 years they where not seen so their economy must be doing very well! The meals where extremely very poor same slop every day morning and night this is the worst yet! I have travelled to Cuba since 1995 and usually 3 to 4 times a year! I go to restaurants. There was a beach towel and room towel problem and it must have been a broken machine where they are cleaned! There was a seat shortage on the beach and the blue material was black mold?I do not get angry it is not the staffs falt !! There is a shortage of products and food this is hurting the Cuban people very much No cooking oil bread dish soap and laundry soap.Gas also for cars and stoves! among other things. I do not blame the people but the powers to be! The problems have been going on through out their history since Columbus.I love Cuba very much the people and will continue to go believing maybe some of what I pay go to the citizens ?? I trust this note will not show up in Cuban hands as they question all the Cuban stamps in my passport it,s only 2 years old but it,s a 10 year maybe I,ll put it in the washing machine.

Descent resort

The room that we got was not that great but other amenities such as beach bar and pool bar and pool were great. The food in the buffet was poor in terms of service, there was not enough plates cups and spoons, hygiene was not good, it was stinking at times. However, the over all trip was great in terms of providing info for excursions, bus to airport and other venues, pick up and drop of was on time.

VILLA TORTUGA, UTMOST HORRIBLE EXPERIENCE

FELICIA This is my second time in Cuba, my first was Cayo coco. For this time, I thought choosing Varadero, would be a good opportunity to see Havana. However, here what happened: When we got at villa Tortuga, they tried to shovel at us a stinky room, which had: 1)ceiling was coming apart, including leaking 2)AC broken 3)back door broken, not closing 4)beds dirty 5)door to room, barely opened 6)lights not working 7)mould smell Here is the thing, when we got into the room, my daug [... read more]hters, already knowing how the hotel we stayed in Cayo Coco was, looked at me with the utmost frustration face, refusing to sleep in those beds which were dirty. Not even telling, how much complaint, I had to hear from them for next few minutes… I immediately complaint with front desk. They said would send someone right way to fix the AC, and the door. But given another room was impossible because the hotel was full. Actually, the service man, show up right away, went to bedroom with us, stuck a screw driver into the AC, which started working, but at temperature of 24 degrees, which obviously wouldn’t work since 24 still hot. I asked him to lower the temp, he said he didn’t have any way to do so. For the remaining, not even took a look. I went down again and complaint, then suddenly, surprise…a room was available, ….which was what I was expecting. They also charge to use the safe, better saying, to lend the key to use the safe, which previously I didn’t have to pay anything at Playa Coco. Just absurd… At the same time, other guests, who just arrived, also came down to complaint. 3 of them I spoke, they told me, even parts of wall inside the washroom was missing. I feel frustrated/cheated/missleaded with not only TRIP CENTRAL but also with AIR TRANSAT, which are offering “DEALS”, to what, should be a relaxed and enjoyable vacation, but in truth, this almost became a real nightmare for myself and my daughters. Not only TRIP CENTRAL but also AIR TRANSAT, should take care at the point to advise customers what kind of conditions we should expect, or tell these types of hotels, that, we are not animals and we are expecting, at minimum of decency for any room they offer. Once we are already in foreign soil, how TRIP CENTRAL AND OR AIR TRANSAT, expect any customer to complaint and go around this situation? I paid this trip 45 days prior of departure, not knowing what, or having any advice for any of these parties, which kind of hotel villa Tortuga was, which clearly isn’t a good one, ever!!! Moreover, every hotel in Cuba, provides beach towels. At villa Tortuga, I asked the pool house, every single day, in the morning, the answer was always the same: “not available”, however, I found out, they were using the beach towels, for regular rooms, since, I saw myself, some guests, who came later than us, using, long and good beach towels, the same as any other hotel provides. The food unfortunately did not have as much variety as Playa Coco hotel had, or at least tasty as I experimented before, although, we had to eat what was there. No beach bar with curb appeal, no attractions for kids, like we’ve seen before…anyways…overall, no good. And the last thing is only about Air Transat. I registered my kids to kids club, supposedly they were about to get some perks, including passes, which all other kids in the same flight had, but for my kids, the package only arrived after we left to Cuba…wow !, what efficiency!... That Felicia, was my experience in Villa Tortuga…

Very disappointed!!

The hotel looked very nice and well kepted when we first arrived, but when we got our room, it was so dirty, smelled musty, th bed covers were all stained, mirrors had never beened washed! Very disappointing 3 stars hotel! Smelled cigar and cigarette smoke in every room. Bathroom so dirty they never washed the room with any cleaning product what so ever during the whole week! We had a mini fridge and not once did we get spring water during our whole stay! The food was ok but always the same stew [... read more]s, and line ups all the time, always running out of dessert, napkins, spoons, juice, ect..... the drinks were the cheapest ever, and the staff was not so bad in general, and the pool was beautiful and clean, but the animation was very lame!

Not what I expected

Most of the staff were good. The first room I was given was already registered to a male. Told the front desk and they said it was ok to stay, I told them I want another room. Got the second room and was bitten by many many bugs. Finally got a room the last night before I was leaving and the key card wasn’t registered to that room and the door wouldn’t unlock. Constantly had to go to the front or jump up the balcony with my 3 year old to get into our room. Definitely won’t go back to that  [... read more]resort. The first time 2 years ago was at least a 7. Now it’s not even a 1

It was excellent

Going to go back, spotless grounds and pool, room were clean , food no issues , We thoroughly enjoyed 2 weeks , our room overlooked the pool, no mold or bugs in the room, close to all markets and attractions

Amazing ...but not in a good way.

I didn't want to go to a large hotel, wanted to be in a walk up, a smalish resort. Well, I had to move room three times. The first room had no toilette seat, no working tv and no hot water. The second room had a bed with three legs(!), a broken shower and no working tv. Finally! the third room had a comfy bed, tv, a great rain shower, hot water. The food is...well, it is Cuba. The grounds are well kept, clean, the pool area is nice. Each step is of a different hight and because of that I injur [... read more]ed myself and had to call on the miserable nurse for some antiseptic. The people working in the hotel are nice, at least most of them. You get what you pay for, at least here it applies.

Great resort

The room we had was in need of repair ,the beds were hard but the pillows were great it was quiet ,and for the most part the cleaning service was good ,the beach was amazing the entertainment was fantastic and air transat was awesome we very much enjoyed our stay

Great vacation

We went to villa tortuga for spring break with our daughter.We had a great time.The beach was beautiful,the staff was very friendly the buffet was always full of fresh fruit and vegetables and grilling everyday.The grounds were well kept.The only thing is we didn’t get fresh towels in our room everyday but we didn’t mind.Our beds were super confortable and clean.We would go back!!

Good resort, but..

The resort is beautiful. The employees are nice and friendly. I didn't like that in order to reserve a chair at the beach or at the pool you literally had to wake up at 4am. For my husband and I, it was impossible, we have a 6 months old baby. If you wake up at 7 or 8 am too bad for you there were no more chairs left anywhere. Some people used to wake up at 3 am and reserved 20 chairs for their families and friends then there were none left for other. The staff did not intervene in that aspect. [... read more] We were placed on the third floor with no elevator, so to bring all the suitcases, the baby stuff, the stroller, it was not easy and the same when we went outside during the day carrying the baby bag, the beach bag, the stroller up and down. The hotel is supposed to be kids-friendly but there were no changing table anywhere, we either had to go back to our hotel room to change her diaper or change her directly on her stroller.

Ok resort

The staff was amazing and friendly and went out of there way to help. The grounds and rooms were very clean. The buffet was terrible ate outside the hotel tried one meal was very bad it is a closed room with no air and flies all over the food and restaurant not much of a selection at all. If you are staying here must upgrade to superior which is like a normal room most of the rooms the a/c does not work,no hot water most rooms have a safe but no doors. The good thing is this hotel is close to [... read more] many restaurants.

Totally run down resort - would not stay there again

We got there and they did not have our reservation. I had paid for a superior room with balcony and after a 4.5 hour wait, they put us in a really dirty old room with no balcony. I asked to be moved, so they put us in another older room, but this one had a balcony. There was no door on the safe so we could not lock up our money or passports. Everything was breaking. We ended up in a superior room after four days, and my complaining. That room was good. Food was not good at all - hardly edible [... read more], so we dined out every night. Beach chairs were broken and dirty. Staff was very nice though - they did what they could to help people. I heard a whole lot of other guests complaining about their rooms when at the front desk. Would not recommend and would not stay here again.

Villa Tortuga

Nice resort ..friendly staff..had a hot water issue..mention problems they do take care of them right away...no bottled water but they will refill for you...pool was cold...a la cart was excellent..the grounds are kept clean

Great Memories

Stayed at Villa Tortuga for my first time in Cuba. Rooms were clean and the staff was accommodating and friendly. Food was edible. The villa grounds were well kept and the drinks were great. I would stay here again for the price I paid.

Okay

This is a 3* hotel but huge difference from my usual 3.5* in Holguin. The good: good location walking distance to downtown Varadero nice beach but red-flagged all week superior room lots of loungers always room towels and toilet paper resort grounds and rooms were clean The resort cats and dogs - very friendly and well taken care of bacon at breakfast The not so good: standard rooms - heard many complaints 24 hr. lobby bar but no beer after 11:00 pm snacks almost non-existent  [... read more]no beach towels for days (send them out for cleaning) constantly out of Wifi cards, mint for mojitos, no tonic water vodka tasting like rubbing alcohol buffet food constantly cold, no glasses, mugs in buffet patchy hot water You get what you pay for at this resort. We paid $629 for the superior room Jan. 13-20. Some tips: Omelette station for eggs in am - buffet scrambled eggs are awful Grill in buffet at lunch and dinner Try the Cuban staples at the buffet - rice and beans, yucca, plaintain, sweet potatoes as these are the best foods microwave in buffet to heat buffet items, coffee machine in buffet but coffee was okay bring insulated mug for drinks buy Wifi cards at bar next door if they run out but $2 CUCS rather than $1 CUC Ala carte was okay - but ask waitress for recommendation - we had the pork which was good Go out for dinner in Varadero - it is cheap Have dinner cooked by a local - we had lobster twice $15 CUC Bring your own beach towel Staff were overall okay - some friendlier than others. Bartenders were good. The staff really appreciate a little spanish - hola, como esta? Beatles Bar at Calle 57 is fun - bands practice in afternoon around 4:00 - mojitos and snacks there are great and cheap - around $3 CUC each only wine at dinner/lunch - it was okay. Wine can be purchased in store at resort for $6 CUC. Frontera merlot and Sauvingon Blanc are okay. No pepper in buffet, salt is scarce. Generally expect the basics but not the frills.

Lots of room to wander

Villa Tortuga staff is friendly and very hard working, close to town, lots to see and do, beach is amazing, pool clean, public bathrooms usually clean but sometimes out of paper. Lots of seating at beach and pool, grounds well kept and piggy tourists were cleaned up after constantly. room towels tiny, newer rooms were decent, older rooms smelled of mold, sheets too small for bed, beds were mattress bowls. Our blankets and bed covers were not cleaned between guests, but sheets were. This may h [... read more]ave been an oversight as we asked for a room change. A lot of feral cats and dogs. Dogs howl and bark much every night which wakes you up. Septic smells were frequent assailants during walks. Also the entertainment was loud. Announce the event and then have it. Using the loudspeakers during activities took away from relaxation of other guests. "you don't go to Cuba for the food" a toast at meal time the first visit there in 2007 which we continue each time we are there. It is plentiful, bland, and the same. Although asparagus and shrimp were served occasionally, hot vegetables once in a while but plenty of salad, and pasta. Food choices for a Celiac are minimal as many meat and salad offerings were served in a sauce. Villa Tortuga does not have a toaster so bread toasting on the grill deny you even that option, beans and rice were a staple but I do not eat crustaceans (bottom dwellers) so when the rice option was mixed with bits of them that limited meals further. Forget about desserts but you will not starve. They do not serve fries at the snack bar :( Food is brought over from the kitchen.