Friendly Resort

The El Cid Castilla resort complex is an older complex but very well maintained and cleanliness is at the top of list from the rooms to the pools all areas of the complex are well cared for daily The food areas buffet ,lunch ,and Al Acarte restaurants receive the same close attention to detail The food is very good and the variety and theme nights make it a great dining experience to try various foods The staff are very friendly and helpful they work hard to make your visit a good experience We [... read more] spent a week April 18-25 2026 and had great time at EL CID .We would not hesitate to book again it was a great vacation A shout out to the staff from the Concierge ,the bar staff , pool staff ,the morning breakfast staff who start your day out with a smile and little fun they are all fun hard working people that make it a great week vacation

Very enjoyable week with friendly staff

Very enjoyable week with friendly staff easy to get around and lots of food and entertainment as you eat easy access walking distance to the Promenade and the gold Zone highly recommend I would do it again

Amazing resort

The resort was absolutely amazing!!!! 2nd time here and they have certainly leveled up since the first time!! Staff is amazing, grounds, rooms and all buildings are clean and beautiful. Beaches are beautiful!

Amazing resort

The resort was absolutely amazing!!!! 2nd time here and they have certainly leveled up since the first time!! Staff is amazing, grounds, rooms and all buildings are clean and beautiful. Beaches are beautiful!

Good resort

The hotel was very nice.Lacking in nite. Entertainment.2 nites out of 14 had live music.Then karaoke. Very glad we bought elite gives u so much more to use.Especilly the adult quiet pool..Would never travel at Easter again.To many local with children come. To resorts.I think sunwing should be upfront about resort fees.Many people arrive not knowing about this.Also there should be a frig in all rms.Shouldnt have to pay for coffee in rm either.Yes I would go back but probably to one of sister res [... read more]orts.like el cid moro.Had a great holiday all in all

Nice Resort

The resort is awesome. It really has something for everyone. The pools are great and so are the staff at the pool bars. My only complaint would be that we were not allowed to have lunch on our last day. Because check out was at 11, they cut off our bracelets, which meant we could no longer have lunch at the resort even though we were getting picked up at 2:30 to get to the airport. When we arrived at the El Cid it was in the evening, so we only had 1 meal that day. We paid for 7 days all inclusi [... read more]ve and this is the first time we have not had access to all amenities we paid for.

AWESOME

While traveling to the Resort a few passengers were drop off at there Hotel and 1st thought there in the middle of no where.But that changed.What an excellent location.Great walking to shops and restaurants full grocery store with wine shop across the road. You could not ask for anything more.I,m hoping for another Elite GREAT DEAL for Feb/27.

El Cid Mazatlán Mexico

A Wonderful Stay at El Cid Resort in Mexico I recently had the pleasure of staying at El Cid Resort in Mexico, and I can honestly say it was a fantastic experience. From the moment I walked in, I was impressed with the level of care and attention to detail. Room Comfort: Space to Relax The room was spacious and clean—just what you need after a long day of exploring. It had plenty of room to relax, and I loved that it was always tidied up by the maid every day. Hot water and good water p [... read more]ressure in the shower made a big difference (seriously, no one likes a trickle of water when you’re trying to relax). I felt very comfortable during my stay—so much so, I’m pretty sure the bed tried to make me stay forever. Dining: Something for Every Taste When it came to dining, El Cid really delivered. There’s a great selection of restaurants, from Mexican to Japanese, Thai, Italian, and Argentinean, with a buffet that had something for everyone. Whether you’re in the mood for tacos or pasta, you’ll find plenty to enjoy. I ended up trying a little bit of everything—because why not? It's vacation, and I may have gotten a little carried away at the dessert table (no regrets). Location: Convenient and Central The resort’s location was perfect for getting around. It’s centrally located, so you’re right on the bus route, making it easy to explore nearby shopping areas and historic sites. If you like to get out and about while on vacation, this is a great spot to be. Staff: Friendly and Helpful One of the standout parts of the trip was the staff. Everyone was incredibly friendly and went out of their way to make sure I had everything I needed. Whether it was offering helpful advice or just making sure I was comfortable, the staff really made the experience feel special. I’m pretty sure they could read my mind when I was just this close to needing a glass of water. Now that’s service. Final Thoughts: Highly Recommended Overall, I had an excellent stay at El Cid Resort. The room was great, the food was fantastic, and the location was ideal for sightseeing and shopping. The staff’s attention to detail and kindness made the whole experience feel even more enjoyable. I would definitely recommend this resort to anyone looking for a relaxing and enjoyable vacation in Mexico.

Pickleball crazy’s

Jan 17 2025 Very clean well maintained beachfront hotel. We were greeted with a pre tax of $15 us per day which was $4487.7 pesos for 14 day stay. Water bottles were for sale in rooms as well as coffee. Get over it. Coffee was available at 0630 from main buffet , bring your favourite coffee mug. Water refill stations everywhere and ice at bars or buffet. 4 of 5 alacarts open unlimited booking we went 10 of 14 days , best dining we’ve had in 20 trips. The pretax was to cover Pickleball Tennis a [... read more]nd wifi. Best courts in area. We played at daybreak 0700 till club showed 0900 every day , then returned 1500 till security kicked us off 1730 all included . Were told the cost was $200 pesos per hour ea Beach can be walked for miles at low tide , Malcom walk is a mile south Lots of shops and restaurants Enjoyed the pool games and activities Did the math and this all inclusive was worth the $

Not for me

I felt the hotel was money and tip oriented. They were always trying to sell you something and unless you paid their highest tier it was not convenient. The access to the a la carte restaurant were limited and to get one you needed to line up before 7 am. The buffets were just adequate but nothing special.

Excellent view older hotel, A la carte were excellent, buffet not so great.

Older hotel. Room musty smelling. We did have ocean and pool view which was beautiful. Gets lively on the beach Saturday and Sundays. Pool entertainment staff were very nice and fun. Buffet was not great. A la carte we’re excellent. The Japanese restaurant forgot to bring my daughters main course she did have appetizers so it was not a huge deal. Bring your own drink cups and water bottles. They don’t clean the plastic cups very good at the bars as they reuse the cups. I Had a few drinks tha [... read more]t I could not drink as the cup was dirty from previous person. They told us that we had to pay for water that was brought to our room but when we checked out they did not charge us. Main lobby bar staff were excellent. Bathrooms around hotel very always clean would of like to have seen more cleaning of tables and chairs.

No complaints

Staff was very good. Rooms were clean but run down. Pool was cold and a little dirty but had lots of seating. Food was good except for the beach lunch bar was awful. Entertainment in lobby was fun but was never able to watch a show because it was at dinner time in the buffet.

One staff member.

There is an extordinare employee on this resort. Daniela. Without her, we would have moved. She was kind, thoughtful, action oriented, fluent English, and understood major follow up. Located in the Elite Club, we would not have stayed wihtout this incredible insightful smart lovely classy employee. Move her up. You will be well served.

Disappointing trip

Our trip didn’t start well. Soon after our takeoff from Mo treat, the captain announced that we would have to make a stop at Windsor for refueling. This should have been mentioned to the passengers BEFORE embarking. We were kept on the plane during this process. Towards the end of the flight, it was announced that the three Lavatories on the plane were blocked and we were advised not to use them, unless it’s an emergency. The crew stopped passing drinks and water.... Upon arrival at the H [... read more]otel El Cid, the bus left us at a lower level and we had to take the stairs or a ramp up one level with our luggage! We were given a dark, smelly room in a passage on the ground level. We were told that nothing was available and to come back in the morning. We did and we finally were pleased with our new room although it didn’t have a fridge. No snacks are available between the meals and the only choice of coffee at the hotel is the watered down American coffee. The only place to hang out in the evening seemed to be the lobby or the bar with VERY loud music and VERY limited seats....

Slightly disapointed

The first room we got was horrible. It took a lot of pleading to change but they finally did. We were happy with the other room but none of them had fridges. There is a lot of construction in that area. If you want to go for a walk outside the hotel, its very dusty and noisy. The beach is ok and you can also go for long walks, however the waves are quite high and there is a lot of undertow. The grounds are kept well. The staff is very friendly. You will not be able to find cappuccino or esp [... read more]resso anywhere in that hotel. There were 6 or 7 options to chose from for reservations at restaurants but we were only able to signed up for 2 in 7 days. everything was booked.

Loved the El Cid Castilla resort

Cleanest, friendliest, resort ever stayed in. When anything went wrong they fixed it. They cared. They began working early in the morning and never stopped, such hard working people with smiles on their faces.

Beautiful Resort —- love the 70s design

Staff were all so lovely. Food was something to be desired, as were the standard rooms but weather, beach and old town Mazatlán made up for it all + if you are into design the 70s vibe is awesome. The best resto is definitely the Mexican one. Drinks could be boozier. Wish there wasn’t so much soliciting on the beach by vendors.

Good location

Check in was very disorganized and very loud. The resort was nice but our room sure could use a renovation. The elevators were really slow and small. The food was so so and the dining room was very big. A person had to check their coffee cups before using because they were not alway as clean as they should be. There was also two bottles of water in our room but you had to leave a donation if you were going to drink them. There was also a coffee maker in the room but you had to pay for th [... read more]e coffee. The service at the resort was not too bad. Housekeeping was good but they did forget to leave bath mats and face clothes. The beach was nice. The entertainment was very loud.

Paradise, great resort.

The rooms, the facility was fantastic. Food , drinks and staff went above what we expected. The only disappointment was their coupon book. What a farce. Spend $6,000.00 to save $1200.00. The location of the facility is excellent.

Great resort

We enjoyed our stay at this resort!! Rooms are clean and staff are courteous to guests The hotel rooms are a little dated but as before resort is clean and great staff The food was very good and decent selection for breakfast lunch and dinner A little hard to book the a la cart restaurants unless booked at 730 in the morning I thought it was great value for the money!!