Mixed Feelings

We would give this resort mixed reviews. A very small footprint here so not much room to wander on the hotel property. However, the beach was great for walking long distances. As well the hotel is located right on the main drag so lots of shops, restaurants etc nearby. This was a plus but also a minus as there was lots of traffic making the road difficult to cross as well as providing lots of noise. The hotel itself has an opening extending through all twelve stories so noise from the low [... read more]est level reverberates all the way to the top. There were two weddings at the hotel which we are joy to witness the beautiful dresses and happy Mexican families, but some people might find the noise to be a problem. We were fine with it. Other than the music for the weddings, there was no nightly entertainment at this resort. Daily entertainment consisted of local singers on some days, a Salsa group for cruise ship participants, and recorded music for the pool which was quite loud. There was a pool table which had other things crowded around it, a ping pong table, foose ball table, etc but required a fee to use which we have never encountered at any other resort so we did not use. Rooms had comfortable beds but linens were stained. Sheets were not changed daily and we noticed a musty odor in the beds after we were there around a week. Bathrooms were attended to daily but not immaculate by any means. Be sure to tip housekeeping or service slides even further. Complimentary water and soft drinks were provided in the room which was appreciated. There is no mini fridge or coffee pot in the room. The air conditioning was very powerful and great. Pool area was clean. Most days service was efficient. This resort does allow smokers to smoke anywhere around the pool which we found to be quite annoying. Smokers would probably appreciate this, though. Food is provided in 3 areas. The morning breakfast buffet which serves some breakfast foods and some lunch foods, but closes at noon which we found odd. You can then order a limited variety of meals through the pool snack bar for the afternoon. Supper is served in the restaurant. Food was very good and fresh but limited choices. There is an extra charge for certain foods like steak, lobster and specialty shrimp. The staff are very friendly. Wi-fi service was excellent and complimentary. Had a pedicure, manicure, and haircut at the salon. Mixed feelings about this. The mani and pedi were well done, but no top coat provided for the polish so did not last long so ended up wasting my money. The haircut was also well done, but felt ignored by the hairdresser as she talked in Spanish to the other staff and only addressed me with a couple of questions about what I wanted done. Definitely did not feel pampered. I seemed to be the only customer on that day.

The best vacation we have had in a long time!

The hotel is very clean and the staff are professional, helpful and personable. The location is very central in the Golden Zone, so many restaurants, shops and alot of transportation is available. The rooms are very nice, with super comfy beds and pillows, the kitchenette is well stocked with what you would need to do your own cooking, although you don't need to because the food in the buffet and the restaurant is incredible! The bar staff is also very happy to serve, and will also help you with [... read more] your Spanish! The pool was lovely and right by the beach. The view from the balcony was beautiful and it was very nice to sit there in the evening and listen to the live band at Gus & Gus play. We haven't felt more comfortable and well looked after at a resort in a long time. We also felt very comfortable walking around Mazatlan and using the local buses and pulmonias. The residents of the city that we met are very nice. We would recommend this hotel and Mazatlan for a vacation.