Lovely resort, amazing service

This is a beautiful resort on a beautiful stretch of beach. It is more expensive than most of the resorts we typically stay at, which are as beautiful as this one, but the little things done at Grand Velas sets it apart. The staff are amazing and always ask if you need anything, and if you do, they jump on it. It is great having the high quality sun screen available around the pool. There are some staff that come by and clean your sunglasses while you are at the pool. If you order food by t [... read more]he pool, they bring you the food on little trays with legs that sit on your chair - great touch. The breakfast buffet is great - the selection of fruit is better than anywhere else I've been. The food is on par with the other all-inclusives I've been to, which was a bit disappointing as the restaurants here are supposed to be amazing. I found the food was presented beautifully but they try to kind of deconstruct things and do things differently and sometimes you just want a caesar salad that tastes like a caesar salad. Worst tortilla soup I've seen - its like creamy tomato soup. I also found the food at the a la carte restaurants all needed more seasoning - a pinch of salt would have made a big difference. That said, the service at the restaurants was over the top and made up for the okay meals. Our room had many maintenance issues which were a pain to deal with - sinks were really slow to drain; bathtub drained when it was supposed to be holding water; tv wouldn't come on a few times, tv remote would stop working on a daily basis at random times. Another thing that could be improved - only one pool is warm and so it gets pretty crowded. It would be great if they heated 2 of the 3 pools and left one cool for people that want to cool off - it is odd to have one very crowded pool and 2 that are virtually empty all the time.

Grand Velas Riviera Nayarit does not disappoint!

Stayed in the Grand Class Suite. View was breathtaking. Every time we entered our room we we struck by the beautiful sweeping views of the mountains, beach and the hotel grounds. Immaculately maintained resort. Never an issue finding a chair by the pool. Towels in abundance without asking. Staff always willing to go the extra mile for you and always do it with a smile.

Wonderful experience

This All - Inclusive resort was beautiful. It was rated 4 star. We have never been to a 5 star and cannot imagine what it would be like. This resort was 5 to us. Staff was amazing and could not do enough for their guests. We never heard " sorry we don't have that" or "sorry have run out of that". Food was also excellent. Desserts were repetitive but we didn't miss anything as we always enjoyed and were full from the rest of the meal, and that comes from someone who loves their sweets! You have a [... read more] choice of a la carte or buffet or both at the same time as both were offered in the same restaurant. The trays of food at the buffets were small but always replenished therefore never looking sloppy and picked over. It always looked fresh and inviting. Never had to wait for a new replenished tray to arrive. Staff whether they were front desk, housekeeping and even bathroom attendants, they all paid attention to the smallest of details. The restaurant waiters were very attentive and with at least 2 per table.Their service was very polished. The pool side waiters never stopped running back and forth and always very pleasant. There were plenty of waiters checking with us making sure we were well hydrated ( and fed) whether it be with water or alcohol. Speaking of alcohol, we were very relieved that we never saw anyone ever stupid drunk in the 8 days we were there. This is a great place for families as well as other age groups. Our age group is 55+. The resort made changes a few years ago and do not tolerate drunken party animals. A great decision & well appreciated. We found our studio ( no studios are pool side) which face the garden was a good choice as we found it to be very quiet. Balcony (suites) units which face the pool could probably be quite noisy. Room 3105 (stands for building #3 ) was excellent. Beds, linens, towels and even pillows all excellent.

Waaaay above our expectations!

My wife and I have been to many different all inclusive resorts and this resort was far and away the best one we have ever visited. The beaches, grounds, service, rooms - all perfect. Best of all, If you are a "foodie" then this is the resort for you. It's like eating at a "fine dining" restaurant every day! Flawless!!!