Super disappointed

My family and I have been visiting the Grand Palladium Riviera Maya for the past 13 years, so it is very disappointing to say how much this resort has gone downhill. We travelled as a group of 12 for a family vacation and unfortunately this was by far our worst experience here. Upon arrival, we found two live cockroaches in our room, which immediately set the tone for the stay. The food was absolutely awful compared to previous years, and the buffet barely changed during the entire 8 days we  [... read more]were there. We were also unable to book à la carte dinners because we were told higher-tier guests could bump our reservations, which was extremely frustrating and unfair. The pools themselves were okay, however the cleanliness was very poor. Garbage left around the pool area from the previous day was often still there the next morning, which showed a lack of proper maintenance and care. The entertainment was also very disappointing and nowhere near the level of other resorts we have visited. There seemed to be very little effort put into activities or evening shows. Another major issue was accessibility. We had requested an accessibility room well in advance due to mobility issues, but upon arrival no accessible room was provided. The washroom contained a bathtub that came up over my knees just to get into, making it extremely difficult and unsafe to use. Overall, I would rate this resort a 2-star experience rather than a 5-star resort. It is very sad to see how far the quality has declined over the years. Sadly, after over a decade of visiting, we would not return.

Money money money

Grounds were lovely and some amazing staff...tricked into and charged 230 USD for a 25 dollar bottle of wine which is insane for an all inclusive where we had access to top shelf liquor. Food was okay...TRS bbq was amazing

Amazing resort!

We had a wonderful time. Everyone was healthy. The resort was beautiful & well maintained. Lots of sports in the rear of the resort for our gentlemen. The nightime entertainment was great. Enjoyed the band after the entertainment in the lobby. Food was yummy. Best a la cartes we've been to. Beautiful palm tree forest and beach walking northbound along the beach. One of our highlights. The wee bit of improvement: no latin music or fun games by the beautiful pool. Also a bit too deep  [... read more]to walk around in. The location was a bit far from everything (40 min Playa del Carmen, 30 mins Tulum...we knew that going in, was ok). Overall, solid 4.5, we were very happy with our vacation and choice of hotels. Thank for all your help!

Disappointed

Colonial - Disappointing The beach in front of the Colonial/Kantenah is beautiful as is the pool area. The rooms are dated, we had our room door left open by cleaning staff which was unacceptable; luckily our belongings were fine and the safe untouched. The buffet food was cold at times and the variety from day to day was lacking. They had two great a lacartes; the Japanese and the Steak House which we enjoyed. The resort is trying hard to appease young families and the beach is great for [... read more] young families. The beach bar was washing the plastic cups by spraying quickly putting them back into the rotation as the beach waiters quickly went around and picked up the empty cups from the guests. That doesn’t sit well especially at a time of viruses etc. Cleanliness was not always trustable. Overall it was a disappointing experience given it was a third visit based on more enjoyable shows and better food and overall service. The evening shows were few and far between; although they did have some kiddie shows at 8:00 a few Nights.

Mike N

Grand Palladium is a great resort. The rooms are clean and food is great. I had a wonderful time of my life while at this resort. I will highly recommend it to any one who wants to visit Mexico !! The people are very friendly and always ready to assist you when help is needed.

Grand Palladium Riviera Resort and Spa

What a great time we had as a family. Recommended for families with small kids, lots to do and entertainment was good. Staff were always helpful and polite. Rooms were decent but that is expected for a hotel that is a bit old and isolated. Overall we were very happy and would recommend it.

Had a good vacat

Just back from the grand palladium in Puerto Vallarta! We had a great vacation,we spent the majority of our time at the main pool as the ocean was too cold for us. We were okay with that as our bartender was amazing! However, my husband reacted to the chlorine or chemicals in pool, and has quite the nasty rash! The food was okay, but it would be nice if they did different themes etc ! The food at the Portofino (a la carte) restaurant was amazing! The view from our room was great, although w [... read more]ould’ve been nice for both my husband and myself to be able to sit on the balcony together, but really only room for one of us.

Very nice resort

Grounds were pretty cool. Lots of wildlife. Secret pool was awesome. Marcelino was the best bartender at the Secret Pool Bar. Food was okay. Breakfast was the best, especially at the Grand Azul. Sports Bar food was okay but the service could be improved. Room was a little dated but we don't go for just the room. If we had an issue it was dealt with. Beach wasn't as good as other resorts we've been to and not enough loungers.

Nice resort, lots of amenities. Rooms just ok

We overall had a great week. Lots to do at this resort, you won't be bored..service was great in the restaurants. The shows were amazing. The biggest let down that almost ruined our trip was that our AC broke during 40 degree weather. They "fixed" it after we asked them twice but it did not fix the issue and we had to move rooms at 11pm. We had two very tired kids. They moved us to a 3rd floor room and we had a wagon with us. No elevators. The front desk did not apologize or appear concerned in  [... read more]the slightest of the inconvenience. The bell hops were great though and very helpful and empathetic about the move. It would have meant the world to us if they even showed a shred of empathy at the front desk. Overall I would recommend this for a nicer budget trip. The rooms were not impressive but I guess you get what you pay for. It was a lot of money to us though. The pools and beach were lovely and fun and Incan safely say our kids had a great experience. Definitely a good resort for families.

Pretty good for the most part .

Grounds were Lovely as well as the staff. Needs some updates. I know a few people had issues with the air conditioning. My screen door on the balcony fell off the first day and was never repaired. Food was adequate. Good resort for the kids

Absolutely amazing resort!!

Considering I had run out of options for my last minute vacation, and didn’t know much about Grand Palladium, I was extremely happy when I arrived. This could be my new favourite resort, and area to travel too. The grounds, staff, food, and location are top notch! I watched humpback whales right from the beach, and enjoyed every meal. The beach was beautiful, with powdery white sand, and the ocean was a gorgeous azure colour, with the backdrop of mountains, that I didn’t expect. I have to add th [... read more]at the staff, especially the Concerirge made my stay, as comfortable as I could have asked for, especially being solo. With some health issues, They went above and beyond, to make sure I had everything I needed. Julian in particular was always there, for anything I needed, and deserves a huge special thank you ? I had one major issue on the second last day, which was quite upsetting, but the Concerirge handled it immediately, All and all, I would recommend this resort to everyone, and anyone, and I’m planning on coming back again, in the future! Thank you to Robyn Murray at tripcentral, for her help, and coordinating this amazing vacation for me, and to Grand palladium, for the trip of a lifetime!

Awesome resort

Wonderful place to stay at. The food is great the service is good. Grounds are well maintain. I would go back any time. The only down fall is all the iguanas everywhere but it is a resort in the jungle.

WOW

Literally everything about this resort is amazing. The food (even the buffet, especially the restaurants) was top notch. For the buffet I especially enjoyed the fried cheese and the white chocolate fountain. As far as restaurants, the Japanese restaurant absolutely killed it! I actually would just go back for that specific restaurant. As far as drinks and service are concerned, all drinks served were great and well proportioned (unless we asked them for more) and the service was prompt and genui [... read more]nely fantastic. One worker in particular named Cecilio who was driving carts was extra helpful. He drove me around to at least 2 different areas on my own while I was searching for a lost Ipod and jacket. He sensed my urgency and went above and beyond to help me out. As a joke I nicknamed him "Fire-Catcher" which I think he found humorous. Rooms and pool were all properly sanitized and I really felt safe on the resort. At no time did I want to go home, even when the trip was over. We met up with another worker in particular, Oscar, who was an awesome game-host and brought us to play some darts. He recognized me everyday and was an awesome friend to have on the resort. The shows were also great, especially a fire show. The beach is amazing. We couldn't have asked for a better setting for the wedding of my two best friends. Really, cheers guys! You made us all very happy.

A wonderful first time experience!

This was my first all-inclusive (girls only) trip and I was extremely pleased by everything and everyone. I have nothing negative to say about the resort or staff, but I did find the "street vendors" on the boardwalks at night to be a little bit of a bother. But, this first trip has given me the travel bug and I've already looked at your other locations and I'm working on my husband to go to your Jamaica Montego Bay location.

Grand Palladium Riviera Maya Jan 2017

This was our 2nd time at this Resort. We absolutely love it. The Staff was kind and tentative. Our room was well stocked and clean.The food was very good with lots of variety. We loved swimming to the bar in the pool. We also loved snorkleling in the warm ocean. The beach is sandy and clean. We can't wait to return,

Lovely resort but issues with the room

There were many things about this resort that were great. The food was amazing with so many great choices of restaurants - this was without a doubt the best part of the resort. The beach itself was lovely, but we were unable to swim in the ocean because it was just too rocky and waves too high. However, the resort did offer a salt-water pool that was fed by the ocean which was great and a very large pool. The staff was absolutely lovely - very friendly and helpful. The resort is HUGE - basi [... read more]cally four resorts in one. It was a little bigger than we like, however, they did have several options for getting around - water taxi, pick -up vans or walking to get to where we wanted to go which allowed us to see all the local critters - fun. The location was very good and allowed us to see a lot of local sights - ruins, snorkelling with turtles etc. Unfortunately, our room left a lot to be desired. There was a lot of black mould in the room - it was all over the pull-out couch (which we needed) and on the cushions. The smell was very bad and there was concern about it spreading to our clothes. I washed EVERYTHING when we got home. Also, it was very noisy - we had to call security on two nights.

Great family vacation!

I stayed at the Grand Palladium Riviera over Christmas 2016 with my husband, 15-month old son, and my extended family (mom, dad, sister, brother-in-law, and two nephews aged 3 and 5). The vacation and the resort were wonderful. Not 100% perfect, but there were far more pros than cons. Food. Overall, the food was fabulous. We generally ate at the Riviera or Colonial buffets, which I believe were identical. The selection of food was vast, which was very helpful for young kids as there was alwa [... read more]ys something everyone liked. I normally found too much I liked! My only complaint with the buffets was the length of time it often took to get anyone to bring a highchair, and we often had to ask multiple people before a high chair would be brought over to our table. We tried 3 a la carte restaurants, and the beach restaurant (rice and fish) and the thai restaurant were both fantastic, although service at the beach restaurant was very, very slow to start. The rib restaurant was not up to par and I enjoyed the food at the buffets much more than the meal I had at the restaurant. I drank the house red wine and it was drinkable, except for some reason in the hotel lobbies they always served it ice cold which made it unbearable. Not sure why they do this when it is a normal temperature when served elsewhere. Child care. The baby club was wonderful. I took my son there for 1 to 2 hours at a time so that we could truly relax for some time each day. The staff were very nice, especially after they got to know him, and there were lots of toys to keep him busy. We also hired babysitters for 2 evenings so we could have a later dinner and not worry about our son getting tired and cranky and throwing his food on the floor. The babysitters were very sweet and we came home to our son sleeping peacefully in the pack-and-play provided by the resort each time. $10 US per hour was worth it for us. Pools, beach, amenities. Good! I knew the resort was not new and that everything would not be perfect (4.5 to 5 star Mexico standards are not like Canadian standards), but overall it was very clean and well maintained. The pools were large and we were generally able to find chairs at the pools and beach without too much difficulty. The beach was beautiful and the water is turquoise. The only complaint I have is that there are more rocks than I would like. Ouch! Distance. The one big, overriding complaint I have is the distances and the lack of consistent / frequent trolley service to and from our room. We stayed in the Riviera side knowing it was not ideal, but the time it took to get to the baby club and surrounding areas really detracted from our vacation. We almost always had to walk because there were never any trolleys around when we needed them, and it took a very long time because of kids and a stroller, plus were were always hauling our stroller up the stairs to cross the canals. I do actually love walking and love the "forced" exercise, but with kids we really found it a huge time killer when we just wanted to get where we were going and play, swim, and relax! Staff. 70% great / 30% indifferent. Weather. WONDERFUL. Rooms. Although we did not have a good view, the room was larger than expected which was nice. A very clean, perfect condition and nicely made up Graco Pack n Play was provided for my son to sleep in. The housekeeping was great and I love having coffee in the room each morning, so no complaints there at all.

Great place

All good no disappintments a little too far from the airport Staff were very friendly and approachable Variety of restaurants was excellent and even the buffet was a good choice for dinner beach and pools had ample space eve for such a big resort.

10th visit to the Grand Palladium, Riviera Maya

Just returned from the Palladium and it was our 10th visit. We were spoiled rotten, as usual. We have stayed in all of the sections of this hotel, even the Yucatan Suites. This time we stayed on the White Sand side in a renovated suite with an ocean view. The Palladium is renovating many parts of the hotel, including the rooms, the restaurants and lobbies. None of the renos affected our visit. Obviously we LOVE this resort. Every time when we return there have been improvements made, all fro [... read more]m feedback from the guests. It is a large resort with plenty of golf carts and even a train to transport you from place to place. The grounds are extremely well kept and the staff is always friendly and willing to help. The rooms are very clean. The beach is cleaned every morning. The buffet has all types of foods for all tastes and they have now implemented an allergy / dietary needs system. I have a serious allergy to several fruits and we even had the chef at one of the restaurants come and help me choose from the menu. I would recommend this resort for couples, families and even singles. It's also doable for the elderly and the handicapped..just make sure you are booked on a bottom floor. We will be returning soon.

Great Family Resort

The hotel was clean and well staffed, and is a great resort for families. I was pleased with the food options and enjoyed the buffet as well as A La Carte. There were always food options for my 2 year old daughter. We stayed in a suite which worked out perfectly for my daughter's naps and bedtime. We had a suite on the 1st floor which came in handy as my me or my husband could hop over the balcony if one of us wanted to leave the room when she was sleeping without disturbing her.