Terrific Ocean View..Great Holiday

My friend and I have just returned from a 2 week stay at the Bel-Air Cancun. I generally only stay in 4+ hotels however a friend recommended the Bel-Air Cancun so we gave it a try. Although it is an older hotel and could use a facelift in some areas there are many great things about it. The rooms were clean and very spacious. The view of the ocean from the balcony was beautiful and the design of the pool in relation to the ocean gives an impression of never-ending water. The pool and b [... read more]each were very easily accessible from the hotel so no long walks through acreage to get to the beach. That was a bonus. The beach was good and kept clean. We saw the occasional local selling their wares on the beach and they did not intrude upon or bother those who did not show interest. The food in both of the restaurants /suishi bar and pool bar was excellent although for a 2 week stay all could have used more variety on the menu's. All of the staff at the hotel including front desk, restaurants .suishi bar and beach/pool area were fabulous. We could not think of one derogatory thing to say about any of them. Our 2 week vacation was very relaxing and enjoyable. The most important requirements for both of us for the vacation was sun, sand, water and relaxation and the Bel-Air did not disappoint. The one comment not specific to this hotel I would add was for the full 2 weeks we were there it was very windy and the red flags were up all along the coast line so it was difficult to swim in the ocean. Not sure if this is specific to that coast or time of year however if I could change one thing it would be that it had been less windy. The warm temperatures, sunshine and salt water pool more than made up for it. Note: Not all rooms have balconies so if a balcony is important to you request one.

Not what you expect

We knew this was a quieter resort, but almost too quiet. No entertainment is offered, snack shack does not exist. You order at the pool bar food, and it is brought to you anywhere from half hou to one hour later. The hotel is clean, but towels are in short supply.

No Thanks

Very disappointed with everything. The staff is very unhappy and unfriendly. The beach was full of sea weed. Food was very unsatisfactory, the pools were in the shade and 4 feet deep. I would not recommend this place to anyone.

The Belair Collections

The service was second to none. Staff bent over backwards to accommodate everyone from service, information and ensuring a easy flow to airport. highly recommend this resort. The view was spectacular..small resort was nice.

Marsiela made our trip !!

The good : never any problems getting a spot on beach or around pool, friendly staff, comfy beds, served drinks and food around the pool / beach . The bad : menu is always the same, food quality was not the greatest, you could only order off the dinner / lunch section at that time of day . Example : we wanted tacos for dinner one night but because it's a lunch menu would not accommodate , no seating area inside to Mingle (unless you go in the restaurant) hotel is outdated and needs a face lift.

I loved this hotel

It's not a big hotel but the setting is perfect. From my room on the 6th floor I could get to the beach in a couple minute only and this was awesome. The last bar closes at midnight though so it might not be the best place for those who wish to party all night. The quality of the hotel and the food was above my expectations.

Very Nice Resort

The hotel was very clean, the pool was beautiful and the food was amazing. The Hotel itself was in need of renovation, older hotel, nice place for quite vacation. The staff and service was very good. Could use one more bar.

Nice small hotel, and great friendly staff!!

Mr. Roberto Diaz, general manager, came through with a nice pool/beach room view for our 45 wedding anniversary! All the staff are very friendly and go out of their way to ensure you are happy, the food is exquisite, would go back!!

Good value

Only 1 bar open from 11 am until midnight. Beautiful presentation of meals,but very small menu. Service depending on the day, some very hard working employees, and some not so active. No entertainment at night.

Go somewhere else

Breakfast was ok because it was a buffet, but same stuff every single day! The food is terrible and there are only a la carte restaurants. You get to order from a menu that has the weirdest dishes on it, it is my genuine belief that they don't want you to eat in the resort because it is all inclusive, so they have come up with terrible options. I honestly can't say I ate one decent thing in this whole place! Thankfully there is a convenience store across the street where I bought milk and cereal [... read more]. Otherwise I would have starved to death. There was no hot water, water in the pool is warmer than in the room. The service is terrible. At the pool the bartenders ignored you because they don't want to have to walk over and bring you a drink. Only one waitress - Marisella actually does her job. All the other service staff pretends they don't understand what you are saying if it might inconvenience them-it's actually kind of funny. In conclusion, I wish I paid a couple hundred more and went somewhere where I could actually eat normal meals.

Beautiful Beach

Beach was lovely, food so so, loved the close proximity to Cancun and the bus was a bonus! $1 a ride! Staff were very friendly and helpful. The lobby was strange. No chairs! In the evening when we wanted to unwind there were only about 6 chairs in the lobby. Not sure of the logic behind this, but its a shame as there would have been more people around if seating was available.