Beautiful resort!

The beach is gorgeous, staff were incredible, fantastic food and great service! I will highly recommend the Hyatt Zilara to all of my friend's and family! Elliott MacDonald Amherst, Nova Scotia, Canada

Wonderful Resort!

Overalll, this resort is absolutely lovely. The vibe is professional, happy, and well run! I found the grounds and property to be super clean and well run. There was always ample staff around to take care of any requests or needs. The food and drinks were top notch. There are always certain things that need to be improved but overall, this resort will definitely please.

Great Resort

The Hyatt Zilara lives up to expectations. The hotel is beautiful, very clean and well maintained. As well, the restaurants provide a variety of food which was well prepared during our stay. But what I liked best was the warmth and friendliness of the staff. A special thank you for wonderful service to Jesus in the Spice restaurant and Diane from the recreation department.

Perfect but

Location was great as was food in all locations. Pool was heated and large.Loved the coffee shop and all the staff.I loved everything but the resort needed 1or 2 more washrooms and because I have mobility problems perhaps a carpet on the beach. The place was full of warm friendly staff.

The staff were AWESOME!

It was so great to travel to Cancun and every last detail, from the food, the service and the details like cabana view at poolside were all 5 stars at the Hyatt Zilara! Can’t wait to go again in Oct!

Awesome

Nicest place I've stayed. 9/10 Only complaints lack of beverage refills in room, lack of drink service to beach earlier in day. Everything was clean. Nice rooms. Amazing bed. The paint jobs in rooms bit sloppy for being "luxury". Everything could use improvements but overall amazing staff, food and grounds. Few small things could be tweaked but great stay for the value.

Wow experience

The hotel is outstanding in all aspects, clean, professional staff, great food, great views. We stayed for 5 nights we enjoyed every day so much and we definitely will go again. The breakfast is just above and beyond. Water Cristal clear except for some seaweed (out of anyone's hand)

Spectacular Resport

This hotel met all my expectations. From the staff to the food and the grounds. The staff were so friendly and professional. Our room was cleaned and stocked twice a day. They offered 24h service and this was a plus for those late night munchies. The grounds and the beach was well maintained. If you are looking for an adult only and luxorious resort, Hyatt Zilara is the place to stay!

Great Resort but....

What was great: The hotel is beautiful. The staff were awesome - very welcoming and obviously trained in both hospitality and diplomacy. What was horrible: Food safety was brutal. We went to the buffet and staff were handling raw meat and cooked product and other items with the same tongs cross contaminating everything with the bloody tongs!! Not cool. I complained about this to a manager who agreed with me but no corrective action followed. Sigh. Additionally, the ice cream scoop we [... read more]ll was turned off allowing bacteria to culture on the standing water. I turned on the small tap and the same manager I spoke to earlier turned the tap off!! Ugh This is just what I witnessed as a guest. Turned me right off eating there. I can only imagine what goes on in he kitchen. Yikes! The Unfortunate: The beach was all seaweed and not suitable for swimming. The Awesome: Large sea turtles can be witnessed at night laying eggs. The turtle tracks in the sand were beautiful too. The eggs are gathered and stored safely until they hatch. Unless the food safety standards are upgraded l would unfortunately, NOT recommend the Hyatt Zilara. Too bad, it really is lovely otherwise.

Fabulous 10 day stay at Hyatt Zilara Cancun

This was my first time in Mexico and had an amazing holiday. The resort exceeded my expectation and felt so welcomed by all of the incredible staff. Great food and exceptional hospitality. Special thanks for Andres in Guest Services for extending a warm welcome and making me feel comfortable with excursion recommendations. I would also extend special praises to all of the staff with a sincere thanks to Fernando, Kenny and all the boys at the bar for their professional and exceptional hospit [... read more]ality. Thank you to all the Hyatt Zilara team for an unforgettable and wonderful vacation experience. Cons: air conditioning in the guest rooms 72-73 on the thermostat was warmer than I would have preferred. Other guests shared this same feedback. I reported this to the front desk and manager on duty but nothing was done and no follow-up. Ceiling fans above beds helped but were noisy. King bed in luxury oceanfront suite was uncomfortable. Several guests shared this same comment. Hopefully the Hyatt will be getting some new beds and fix the A/C so their guests can enjoy a good night sleep.

Terrific Resort

Hotel rooms, food and service great. Although the hotel was busy they seemed to be able to cope with it easily. Was able to book A La Carte with no problems and the buffet was good for all meals. Beach beds and loungers always available. Enjoyed playing in the ocean jumping over the waves.

Simply amazing

The greatest vacation ever!! This place is spectacular!! If you r looking for a first class ( everything vacation) look no further..the staff is truly amazing.. Great job, thanks for all your hard work!! We will be back!!

Very Nice

The staff were wonderful, the hotel was clean and in good repair, any concerns were addressed promptly. It was our first time to the Hyatt Zilara and I asked if we could have a room away from the lobby as they can be loud, we were offered an upgrade to an ocean view room from a standard, the view was perfect and rarely was there any noise to speak of. The hotel never felt crowded but at times the lobby and beach bar were over whelmed which was no fault of the staff, even so a drink was never far [... read more] away. We ate at standard meal times and always found plenty of room in the restaurants. The spice(buffet) never appeared to be picked over or lacking items, it was always kept clean and organized. The restaurants each had very good menu's, the food and service wonderful. Me and my wife enjoyed some excellent meals together which led to conversations and moments that we are normally to busy to have. We made use of the Spa and the gym, the latter being a bit small but I understand this is soon to be addressed with a new larger gym. The evening entertainment was fun, we both enjoyed the variety. The outside pool area and ocean side lounging was very serviced well and comfortable, the one complaint I would make that affected us was when guests would take 4 towels each and reserve themselves 4 separate spots. I know that its a problem where ever you go but with no limits on how many towels you could have there was no limit on how many spots you could reserve. We went to sit out a few times and although we did find a place to sit you couldn't help but notice the abuse by certain individuals. All and all it was a good experience, I'd go again in a heart beat.

Exceptional staff!

This hotel has wonderful staff who will go out of there way to make your stay wonderful. The food was good. We thought the asian restaurant was the best and marie marie. I liked that you could spend time on the beach which was quiet or around the pool with music and more activities.

Average

Nice and clean with a very nice layout Service was good and the restaurants were ok The shows were average and the food was also average the entertainment was very average and doing it in the lobby you loose the. Sound and can't appreciate the show much

Worth the money

A real 5 start resort. The restaurants were excellent. The staff were friendly and the pool and beach area were top notch. I was there the first week of May 2014 for 7 days. Had a total of 30 minutes of rain. I have stayed at several other Mayan Riviera resorts but none of them compared to this. Easy access to shuttle bus right outside the front entrance. Mini mall across the street.

Will return to this resort

Overall the hotel is great. We really had no complaints. We have been a few times and will go back. The pool is very private in spots and the beds are comfortable both around the pool and in the rooms. You won't be disappointed.

The BEST resort we have ever been too!!!

The rooms, service, food and entertainment were First Class!!! The best part for me was a 'heated' pool and I don't mean by the sun - the water coming in was warm and the pool was large. Also no long bus rides as it's close to the airport.