DREAMS THE BEST RESORT!

THIS TRIP WAS AMAZING! The workers were so friendly! Especially Jonathan! My kids went to the kid club, they said Patrica and the other ladies was so friendly, they did many crafts! The buffet food was so delicious! My son loved the fish fingers. The hotel we stayed at was so nice because the room service food was very delicious also the shower was very big which was nice, we also loved the air conditioning in the room. My son told me he loved playing water volleyball in the pool with the entert [... read more]ainment team. Overall, it was a absolute 10/10. None of this would ever happen. without the help of the best travel agent, Nephilene. we always book our family vacations through her and she always go above and beyond. She's just the best!

A little piece of paradise

This was our second year in a row to this little gem of a resort &it did not disappoint,the whole resort is so easy to get around, not too big, amazing choices of restaurants, food amazing buffet restaurant , no reservations required except for Asian restaurant which is so worth it, buffet & so many restaurants to choice from, beverage service also amazing, the pools are clean, warm & the beach is just a stone throw away,so clean, clear no seafood. Grounds are so clean and all staff in every dep [... read more]artment go above & beyond for guests….we love this resort perfect for all ages…..perfect for kiddos to play in the sand

Mixed Emotions

Although we've landed at this airport many times, this is the first time we actually stayed in the Cancun area. The weather was not great - cloudy and occasional showers all week, but the wind blew every day!! So much so that the ocean was off limits a couple of times. I could be wrong, but I believe the location of this resort contributes to the windy conditions. The beach is very narrow, and they've had to put sand bags down, probably to slow down the erosion. The beach is better just a short  [... read more]walk away to the next resort (or condo). The service was great. We appreciated the waiter service poolside, or to your lounge chair on the beach. This isn't offered at every resort. The restaurant staff is also very hard working and friendly. Appreciated the coffee bar in the lobby - this is also something we look for in a resort. Our room was .... okay. It needed repairs, and there was a sewage smell coming from the shower drain. We had a balcony, which was great, as not all rooms had one. The room was clean, and the maid service was done early. This resort doesn't hand out wrist bands, and doesn't issue towel cards. I think they should rethink the towel card policy, as people would just walk away from their lounge chairs without taking their towels with them. Then you didn't know if the chair was still 'taken' or not. However, the resort did have a gentleman who would monitor these things, and would gladly remove towels for you if he felt they were abandoned. There is shopping within walking distance, although prices are up, and bargains are hard to find anywhere. There were also beach vendors around ... not too many, and not aggressive. I also felt there was a little too much selling going on inside the hotel - either for excursions, for the spa, or for the Preferred Service (where you get to pay extra for exclusive areas on the beach, pool, etc.). I guess I had a different idea of what the 'Dreams' brand was, and overall came away disappointed.

Dreams sands cancun

Nice beach good pool good people too Beware of price gouging and fees not previously disclosed….table reservations for restaurants $150-$300 USD how is this an all inclusive resort?? Never again !! Also swimming with time share people that promise the world but never tell you it a time share scam until they have you off resort

Amazing resort

Nice clean spacious lobby and nice bar, the room nice and clean everything functional well kept, food delicious everywhere and good selection . Waiters very attentive good hospitality thank you Georges manuel Ulisse and many more you were great and made our 40th wedding anniversary so much nice

Great ressort

Food was fresh and very good. Staff was very friendly. Ocean was so clear and calm. We found the beach a little small for the amount of people we were staying at ressort. Difficult time to book reservations for Jananese restaurant on the ressort's app which was very frustrating. Other restaurants didn''t need reservations which was good.

Nice Resort!

Rooms are clean, easy access to restaurants, pools and beach. The water is calm for Cancun even when it’s wavy, it doesn’t knock you over. Food was good. Hibachi was excellent. Staff is very helpful and friendly.

Good times, terrible food

The hotel itself is good and the rooms are really nice. We had a great time in the plunge pool when we needed some quiet time. But the food in the resort was so bad. Even if they tried a little, it would be decent. It's like they just don't care at all. They know we have no other choice. The quality anf the taste is so bad. Each restaurant is worse than the other. We even picked this one coz it's supposed to be decent with the food. But no, it was terrible.

Prefect beach ,amazing staff

The beach was the highlight of the hotel , and people gravitate to the ocean . The soft white sand is prefect for walking and wading into the ocean for a float in the calm waters. The room we stayed in was a little dated but quite comfortable, the tub is very deep and caution needed to be used getting in and out ( not good for anyone with disabilities) I have heard the renovated rooms have walk in showers. The view from our room made up for everything…the turquoise ocean was breathtaking,espec [... read more]ially at sunset . The food was always plentiful and something for everyone, lots of Mexican flavour for those that like to try something new, but also lots of Americana choices . The staff were so very friendly , professional and helpful ,at every restaurant they inquire about allergies , show you to the table , place the napkin on your lap and cater to your needs…even at the buffet. ( bring lots of tips ,they deserve it. ) The concierge staff were so very helpful and during our stay we encountered a couple of medical issues and they were so very helpful arranging appointments and following up to ensure we were taken care of. We would highly recommend this hotel when you are at the beach you forget you are right on the hotel strip and steps away from shopping when you walk out the front entrance. They do have a VIP program they try and get you to buy into ( timeshare program ) however that’s the norm in Mexico and we are used to avoiding those. We are used to staying at much larger hotels but we were not disappointed with the Dreams Sands Cancun .

Paradise

We loved every minute. The resort was so clean. Bars were 9 well stocked bars and staff was so courteous. Beach was white sand and was raked daily Restaurants were all good. Especially the Italian we liked. The buffet was always plenty. The deserts were so good.it really is a beautiful place.

Beautiful

The beach was amazing,always kept clean. The staff were wonderful,very helpful. The rooms abit dated, but it was clean.The fridge had lots of pop,water and beer,was stocked daily. We were there over Christmas time,the decorations were beautiful,they also had a dinner on the beach Christmas eve,it was so nice,every kind of food,we were impressed.The staff worked a 1 1/2 days setting up. My only complaint was my husband and I both smoke and did not realize we would have to go out in front of  [... read more]the hotel to smoke. It was not the place to send the smokers as this was where buses ,taxi's, and people with children have to walk by.

Fantastic Experience!

Everything about this place was 5 stars. Amazing beach, amazing facilities, amazing food, amazing drinks and amazing service. Would recommend to anyone who wants the relaxing, luxurious Mexico experience, especially families and couples.

Amazing resort

Dreams Sands was just wonderful. I loved our room facing the ocean, the pools and beach so close by. The buffet was the best we have ever eaten at in all our travels. I was using a cane and everyone was very helpful and kind to me. The service was also the best we've had, staff was so attentive and did their jobs so well. We are planning to come back next year! Thank you Candice for this recommendation!

Dream sands Cancun resort and spa

Staff was amazing, accommodating and very friendly. Food was good at most a la carte restaurants, buffet and lunch restaurant could be better. More variety and more local fresh produce! Flight was delayed and didn’t get to hotel until the day after we were suppose to. Rooms were clean, bed could have been more comfortable (other rooms had softer beds). Beach was FANTASTIC! Beautiful sand, easy entry and waves were calm. Entertainment was good. Absolutely hate the “preferred club” high pres [... read more]sure sales and promotes entitlement!

Definitely not a 4 or 4.5 star resort

The description and reviews of this hotel are varied, based on subjective opinions. When we arrived, we were Preferred guests, we were to taken to the Preferred lounge and checked in. We were not informed of the resort amenities, restaurant locations, Preferred beach area etc. The food was probably the worst I have ever had at any all-inclusive resort in Mexico. We ate at the buffet for breakfast a few times, variety varied depending on what day you went, meaning if you are lucky there may be fr [... read more]esh crepes made and waffles and the next day...nothing. Forget about getting any bacon after 9:00, they just put out more deep fried potato hashbrowns. I have always enjoyed the baked goods in Mexico, everyday they were dry and hard. Dinners were even worse, we tried all of the ala carte restaurants, food very inconsistent, we were only able to finish one meal which was at El Patio. We went back the next night and the prawns were mushy, the steak was so tough you could not cut it. Drinks are very very watered down no matter where you went on the resort. The only place we actually had a decent drink was in the Preferred lounge made by Juan. We had to move rooms 3 times, first room was ocean view with balcony. Toilet would not flush, next night room was just okay, bathroom very very small. We finally had to pay for an upgrade to a Junior suite, which was okay except the toilet leaked of raw sewage. Turn down service was hit and miss. Room service food, stay away from. The beach itself is nice. Very disappointed with the whole experience. What I find very disappointing is the fact that we specifically asked the Trip Advisor agent, Victoria Guest for a review of the property. She gave it rave reviews. We in fact called her from the resort on our first day, she just brushed us off and told us to find a Sunwing Agent. There were none on the property the whole week we were there!!

Great Resort

The resort is one of the best on the strip in Cancun, in particular the beach. The food was excellent. We ate at both steak places, Mexico has perfected steak, the Hibachi, excellent and the Italian restaurant, also excellent. Service was very good as well. Staff was very friendly and made a point of getting to know you. Only issue, is rooms are not very sound proof

Great resort!

Really nice resort for parents with young kids. The water is calm and the beach is nice with no rocks. Great food and room service is available 24/7. All rooms are ocean front. A la carte restaurants do not require reservations and you can go to either one as many times as you want.

Great Location, Amazing Beach!!

Went to this resort for my brothers Birthday celebration. The resort had a lot of families and couples. The beach was amazing clear blue water and white sand beach. The sports bar had redzone to watch football. The night club was never busy, not a lot of people went there. It is totally worth it to go premium club as you get access to the 8th floor premium club and better access to premium alcohol like crown royal at every bar you go to.

Not the best

Always good to start with the positive, workers are very nice and the place is kept very clean. The rooms are very outdated and damp. We even had a balcony room with a great view of the ocean. The buffet is terrible with not many options but the restaurants are mostly great with lots of options. The steak one and Japanese one are the best. The evening entertainment is non existent and there are not many kids events or options. I wouldn’t recommend for a family to go unless you are going with a [... read more] big group. This resort is nice for older people because it’s small and has very little entertainment.

Average resort

hotel very old,grounds well kept very clean,Most dinning is very good,service is good also. Beach area is quite small for hotel size..not enough palaps for shade.people tend to leave towels on lounges but aren't using them so other guests can't find a open lounge.