Friendly resort

The resort and people were first class. The food was excellent and professionally presented but we would have preferred a little more selection but we recognize that in asmall resort this may not be possible. The beach really wasn’t for beach walkers and we are each walkers . Those two caveats did not detract from a very enjoyable stay

Exactly what the doctor ordered!

We are a couple in our 40’s who were looking for a place to relax, be pampered, and enjoy beautiful scenery. It was perfect...small and quiet, with service that was attentive and extraordinarily friendly. Perhaps not the “grandiose luxury” of a mega resort, but it was gorgeous and exactly what we were looking for. I recommend to anyone who wants to relax and unwind under the sun, while being treated like royalty!

Amazing place

Small resort was important to us. It was exactly what like the pictures, food was fantastic, the staff unbelievable..room was terrific. We arrived for our 40th wedding anniversary and walked into our room which was full of flower petals and wine..very thoughtful

Relaxing resort

This hotel was small and intimate. The staff were wonderful, very friendly and accommodating. The rooms were spacious with all the modern amenities along with being immaculate. The room service was very prompt and efficient. Breakfast was good ordering off the menu or choosing from the buffet. Lunch at the pool side restaurant was amazing....fish taco's rocked! Dinner was off a menu and was ok, presentation was good. The pool was great, clean and not too busy. The beach area was small,  [... read more]the grounds on the hotel were very nice. The hotel Overall was very nice, I would recommend it if your looking for a nice relaxing vacation. If your into adventure and looking for night life this isn't the place to be. We had a great experience and I would recommend this hotel to family and friends.

Great smaller resort!

Hotel 4* Pool/pool bar 3.5* Rooms 4.5* Beach/ocean 3.5* Room service 5* Hotel staff 5* Food 4.5* Great resort but a little rough around the edges. Very quiet resort with little or no night life. Mostly middle aged or older folks. Disappointed with beach and ocean. Lots of boats coming from Cancun to docks next door. Hotel has a small beach area and the ocean was not very inviting. One restaurant in the evening along with room service. Fish tacos and menu at pool restaurant were awesome [... read more]. Staff at this resort were top notch throughout resort. Nice double hot tub in room. Great vacation with wife and friends. Would not return to this resort although nothing was really bad about it.

Small Resort with a BIG Heart

We just returned from a week at Isla Mujeres Palace resort. What a Great small resort! Our stay began with a catamaran ride over to the island. Once we arrived at the resort, we were greeted with a tropical drink, a flower and a cold towel by the front desk staff. They were very friendly and got us checked in very quickly. We were taken up to our room which was very clean and comfortable. Every detail and amenity has been thought out, from the OPI toiletries to the bar stocked with ful [... read more]l sized bottles. If you need anything at all (like another bottle of wine) it is just a phone call away. We took advantage of room service every morning, ordering a pot of coffee, which we found was a great way to start our day while getting ready to go down for breakfast. There is one restaurant on site as well as a snack bar. We had breakfast and dinner at Azul, the main restaurant. Breakfast was either buffet or you could order from the menu. Dinner was menu with Daily Specials. We never had a bad meal. Flavours were amazing and portions were perfect. The wait staff were extremely helpful and very attentive to our needs. Lunch was served poolside at the Ceviche snack bar. Our favourites were the boneless chicken wings and the pizzas made in the wood-fired pizza oven. The quality of the food as well as the caring staff made this and outstanding experience. We took advantage of our resort credits to do the Chef’s Dinner, the Romantic dinner on the beach and a couples massage. The Chef’s Dinner was the BEST! We were served items that I would never have tried, but they were outstanding for presentation and flavours! Professionally presented, masterly designed, this is a must do!!!The romantic dinner on the beach was great! They served surf and turf with appetizers, salad and dessert, all within a beach-side romantic setting. A great experience! The one thing that we adored most about this resort was the intimate feel. With it being only 62 rooms, it is much quieter than the larger resorts. You get to meet the other guests, and they and the staff quickly become your friends. As you walk through the resort, the views are outstanding. The halls have wide spaces facing the ocean, with many areas to sit and relax. The overall feeling of tranquility and beauty assist with relaxation and enjoyment. The one downfall has nothing to do with the resort, but their neighbours. This resort is between two properties that bring day visitors by the multiple boatload to party, eat and drink. Although unfinished, the property to the north looks to be developing a waterpark which we fear this will bring additional noise and chaos to the Palace Resort. The properties are very close together and we worry about the loss of those features that the Palace staff work so hard to achieve. Overall we would highly recommend this small, intimate resort to any couple looking for a quiet, romantic getaway. You will be treated very well, enjoy wonderful meals, meet fantastic people and actually have the time to finally enjoy that good book you have been waiting to enjoy for so long.

Great service/monotonous food

This was a really clean hotel. It is not a huge resort. Kind of intimate. My biggest satisfaction was with the service. Everyone is there to make you happy. Unfortunately, I have travelled to many resorts around the world and this one was a deception for the food. It's not a cheap all inclusive so I was expecting crab, shrimps, lobster, at least one night but no. Food was very well presented but the same seems repetitive. Couldn't get a simple banana for breakfast. The pool is really b [... read more]eautiful and well kept. The beach is small but pretty. We went around the island with a golf cart. It is extremely dirty. There are garbage everywhere. Not at all what I expected. Overall a good, quiet trip. TOO expensive for what the dining offers.

Isla Gem

The Isla Mujeres Palace is outstanding on many levels. Friendly, efficient staff make every effort to make your stay exceptional. The resort rooms and public areas are well designed and beautifully decorated. The restaurant buffets and à la carte are varied and delicious. I was very happy to find an array of hot sauces in a range of heat for all tastes. The beach area is lovely with Palm trees, a long dock with a palapa along with a view of Cancun in the distance. Activities, entertainment and  [... read more]the spa were all top notch. The bar mixed excellent drinks with fresh fruit where required and even mixed our own creation of coconut icecream, banana, Baileys, Kahlua and Cognac! More dessert than drink and as yet unnamed. Location is great as well. It is very close to the turtle farm, Dolphin Experience, Punta Sur, Casa Mendaca, Garafon Park and several beach clubs we didn't try. It is a fabulous resort and easy to reach from Cancun. We loved it.

Great resort for people wanting total relaxation

Small resort, great food, beach, pool area. Great service. No line ups anywhere, no waiting for a shady spot on beach or pool. No real entertainment to speak of, which suited us fine. Not a place for young people unless you like to leave the resort. Was great for us, not looking to party. Would definitely go again some day. The room had a 2 seater hot tub in it, I would have preferred a couch to watch tv. Room Service was great. Ferry ride was absolutely beautiful. Loved the Isla Mujeres  [... read more]Palace...

Rest & Relaxtion - Beautiful Resort

My husband I visited this resort from March 3-10. We had a wonderful time. Not one issue. Everyone was so nice and couldn't do enough for you. If you want a quiet, relaxing holiday, this is the place for you! Beautiful beach front and spacious pool. Lots of lounge chairs. A great outdoor snack shack! Fantastic food on the buffet and off the menu. Quiet evenings with some entertainment. We would definitely recommend this resort to anyone looking to unwind and just take it all in.

Great Quite Vacation for Adults

My wife and I were desperate to get out of the cold and made a last minute decision to head south. The agent at Trip Central gave us several options that met our criteria and budget. Isla Mujeres Palace met and exceeded all our criteria. The service was fantastic. Staff was not just friendly like most resorts, but honestly really good at their jobs. The facilities were top notch, clean, well maintained and plenty of amenities that made the trip memorable. Things that would normally make me crin [... read more]ge about those huge resorts like walking 20 minutes to get to the gym, pool, beach, or one of a couple of dozen buffet lines or getting up at 6am to get a chair and some shade on the beach only to find out that a 1000 other people beat us to it, weren't an issue here. With only 60 rooms, the place is intimate without being small. There were no lines for anything. We could sleep in, have a casual morning with a light breakfast in bed with room service, work our way down to the restaurant for something more substantial after a short snooze and hit the beach or the pool at our leasure and always be guaranteed a lounge chair, umbrella or palm tree. And always within minutes have someone asking if we needed anything. The food was good. I've had better but comparing the rotating menu to the buffet slop I've had at other resorts in Cuba or DR, this was a real treat. We took advantage of the Chef's Table one night, which really was spectacular, as was the romantic dinner for two on the beach. We took advantage of the 1500 point resort credits and used them for diving, spa treatments and special dinners, all of which were well worth the taxes we paid for each. If there was one thing I had to pick that I was not crazy about, it would be the swimming area on the beach. The water is very shallow (nothing above the waist) and there is only a relatively small sandy area surrounded by seaweed patches and rocks. But if you are going in to cool off and splash about, it's more than adequate. Overall, I would highly recommend this place for anyone who doesn't want loud music, screaming kids or endless buffets. It's quiet but not staid, fun but not crazy, and relaxing without being boring. Close proximity to town and other attractions round out the benefits of this place. We'd go back!

Love the staff!!

We were treated like royalty. The staff made our stay perfect. We did not want for anything. The food, wine and tequila were fabulous. The rooms were tidy and wonderful. I recommend this place. Thanks