Hotel Caracol: no

not too much food was limited ,too many cubans in the hotle eating like pigs/travel from cayococo to caricok was too much ,would never go back if they dont change that cayacoco airport.that is one of the reasons the hotel is empty

Hotel Caracol: Great resort ?

I really enjoyed my vacation in the caracol hotel and everything was great specially the beach pool and food and I really liked the hotel and services and I wish to be there soon with my family and friends and enjoy our vacation together ?

Hotel Caracol: Great vacation

The Food was exceptional. Breakfast, Lunch and Dinner. Beach is amazing. Tractor removes and washed up seaweed early every morning then beach is raked by hotel staff. Walk almost every day to neighbouring villages without fear. Staff and villagers very friendly

Brisas Santa Lucia: I will never go back

Terrible Customer service, the Food was horrible, Beach is not in the usable stage. You need to pay for the water. At the bar, nobody comes to serve any kind of drink. Only a handful of staff has a smile.

Brisas Santa Lucia: Not a happy camper

I have been here many times and this was by far the worst trip ever .I didnt get the room I requested. The one I got for the first 2 days had a toilet that didnt flush, wasnt fastened down shower sprayed all over and the light switch didnt work. the wallplug was hanging out .The other room I had came with a mouse that ate my candies and bar soap The neighbours above me flooded their bathtub and I had wet floors for 2 days. The Would not recommend 5 1/2 hr bus ride was too much. Food was  [... read more]limited and usually cold. Fresh fruit was amazing. The highlight of the trip.

Brisas Santa Lucia: as good as always

the grounds and room was will kept food was not fantastic but filling and tasty the staff was all friendly and accommodating the bars where will stocked and open at all times. the medical staff attended to the 72 hour covid test in record time

Hotel Caracol: Great small resort

Fast check in .rooms very clean,nice layout with cosy sitting area off bedroom,bathroom updated with rain shower head, small balcony for two.bed comfortable with large pillows. Cold bar fridge .the grounds kept up and well groomed.the dining room a bit small but the food was average .service great pasta station great. The alacarts great ,the Italian the best with super service. The bars 3 all ok but lacked variety ,also ran out of mixes such as tonic water ,lemoned juice ,mint ?Ran out of hot wa [... read more]ter phoned front desk the service man was fixing it within a half Hr ,overall the service was great and often would go out of there way to help.

Club Amigo Mayanabo: Good bang for your buck

Club Amigo Mayanabo had really good food compared to the four other resorts I've been to in Cuba. The staff was pleasant. Service was great. The room was decent. The guests at this resort is predominantly Russian.

Club Amigo Mayanabo: Issues

I have not been to Santa Lucia for several years. Upon return now some things have changed. Namely issues around food and building maintenance. Only oranges and sometimes bananas available. On some days no cheese or ham for omelettes. In the room, no hot water for 4 days and telephone was inoperative during our stay. Rooms need to be updated and repaired, especially bathrooms. Shower doors don't close and shower heads do not function properly. The pool and beach areas are nice settings. Th [... read more]e hotel does have a very good staff who try their very best . The bus ride from Holguin was very long ( 3.5 hrs.) and bumpy. Travel from Camaguey airport was not available.

Club Amigo Mayanabo: Huge Disappointment!!!

Club Amigo Mayanabo in Santa Lucia is terribly over rated!!! The grounds and overall setting as well as a friendly staff are the only positives! During our 10 day stay, 90 percent of the other people in the Hotel were Russians! Many of them drank to excess and on several occasions security had to be called because of uncontrolled behaviour! We spent our first night in a tiny room which had inadequate space for 2 people but were moved to a bigger room the next day! In this room, the phone didn' [... read more]t work and NO effort was made to repair it during our entire stay! The shower door couldn't be shut and we were only getting "drips" of hot water! We managed to get that improved but then there was NO hot water for the next three and a half days! We had to shower with cold water! The food was plentiful but "very repetitive" and the only fruit that was available for 8 days were oranges! They did have a few bananas and some pineapple during our first 2 days! Papaya which wasn't very sweet was available the last 2 days! The chefs at the hot plate area didn't wear gloves and handled uncooked food with their bare hands! On 2 occasions, we saw one of chefs picking his nose without a tissue and then continued cooking without washing his hands! This was "disgusting"!!!! The 24 hour snack bar only served ham and cheese sandwiches throughout most of the evening and didn't have any potatoes during most of our stay! This resort should only be rated as a 3 star "at the very most"! I can't believe that it was rated as a four star by trip adivisor!!! I definitely WOULDN'T go back!!

Hotel Caracol: Very relaxing vacation

Hotel “Amigo Caracol” at Santa Lucía beach, Cuba is newly renovated. The rooms are spacious with an entrance including a sofa, chair and a little fridge. The rooms are with balcony. The buffet restaurant is spacious as well, but it is very noisy(because the ceiling is low). Some times, there are flies around the food. The beach is well maintained.Staff is professional and friendly. We had a wonderful time. We would like to visit hotel “ Caracol”,when the flights from Toronto go to Camag [... read more]üey (not to Holquin, because of the 4 hrs bus ride).

Hotel Caracol: Caracol Santa Lucia

This was my fourth time in Caracol.The rooms are very nice, everything is very clean...including mattresses, curtains, furniture in the sitting room, the bathroom are spacious and very clean. Personal is dedicated to their work. The food is plentiful.,,In the restaurant you have so much meals to combine. The entertainment staff works practically the whole day, and specially in the evening.Very talented young people. Great service at bars. Beach is good and clean. Great vacation.

Hotel Caracol: Good value, 3 1/2 to 4 hour transfer time from Holguin airport to hotel

Have been to the Caracol a couple of times and Playa St. Lucia many times. The Caracol is a nice hotel, good food, friendly staff. It was pretty quiet with an older crowd in comparison to the Mayanabo the same week which was quite rowdy. That beind said it was the worst bus transfer between airport and hotel. 3 1/2 hrs to hotel and almost 4 hrs back to airport on a road that had long sections of almost impassible pots holes (travelling at 5 kph for a good portion). Will not return via Holguin  [... read more] (was advertised as into Camaguay but re-routed to Holguin) as the additional time and discomfort was not worth it.

Club Amigo Mayanabo: lack of hot water

the hotel turn out hot water, during 14 days we had hot water for 4 days only. When we complain they did not respond and they have different explanation every day. We have to take shower in cold water.

Club Amigo Mayanabo: I go there many times BUT

I have to give the hotel a bad review. I know this is only a 3 star but for myself a and friend Frank. We had diarrhea the first week. The food this time was, hard chicken legs, winners, bony pork. The drinks eg. orange juice was something like tang, and many of the same greasy cold cuts. Coffee was bitter I could carry on but I won't. I usually do not complain but this time I will. The trip to Camaguey would have been better . It took over 4 hours on a very bad road to get to Santa Lucia. The [... read more] flight was only 3 hours and 30 minutes !! The top bed sheet had to be put aside as you did not know who sat on it. I found that in the 25 + years that I go there .This was the worst .. The staff were always looking for tips, or they would give you 3d class service or serve someone else that they knew a dollar was coming to them..

Club Amigo Mayanabo: Average

Hotel and service Good Transportation bad .I the resort for many years..and newer got 5 hr ride from the airport for 5 hr.. My agent told me it will landed in Holguin. and didn't mentioned nit will be 5 hr ride on no roads there was only about 3 km of asphalt rest design for tanks or horse and baggie. almost 2 days take me to recover from my sore back. There from cca 30 passenger only 2 passangers driver an director know what is ahead . Not recommend Trip To Santa Lucia wia Holguin  [... read more]!!!!!!!!! Return to Holguin aerport took ONLY 4 hr. From Gamague it is cca1.2 hr

Club Amigo Mayanabo: Good

Good hotel for the money. 3.5 stars is my rating for this hotel for what you pay for...................... *** ........................................................***.5 Small old rooms Mattresses needs to be replaced Pillows are baby six overall 3.5 stars

Brisas Santa Lucia: Fantastic beach beautiful people...fantastic weight loss plan!

Over the New Year period, the hotel evening entertainment was amazing! The rooms are simple and clean. The staff fantastic, friendly and welcoming. The beach is EVERYTHING 😍. We spend all day soaking in the sun and salt loving the vibes....HUNGRYY! The food is unrecognizable, undercooked, under seasoned...basically inedible.

Club Amigo Mayanabo: Mediocre at best

So, going into a 3 star resort in Cuba, there are obvious things that are to be expected. Surprisingly enough however, the food was quite great. I’d avoid the breakfast honestly, but both the buffets and restaurants had some great stuff. Thing is, there are a bunch of factors that negatively impacted my stay. Keep in mind too that the bus ride is a minimum of 3 hours long and it’s real bumpy. Now, the “non-suite” rooms were gross with bugs in the floating ceilings (and the AC leak [... read more]s water allll over the place), we had to pay for water and safety deposit boxes, the service was poor with a constant bad vibe from aloof employees, there was a lack of amenities and overcrowding at certain spots (huge line ups at the reception, bars and buffet). Also, the on-site store hours differ so much to what’s listed: it happened on more than one occasion that I’d go to purchase something during their opening hours but there’d be no employees for hours (they also don’t sell matches or lighters of any kind so come prepared fyi)...And, the entertainment is quite awful. Don’t expect big shows like at the 4 or 5 star resorts. They don’t follow the listed schedule, the music is extremely loud (and I go to raves, mind you), and they take foooorever to set up the band! They have these chairs lined up in front of a stage but if the weather happened to get a bit sketchy, the show would abruptly end and you’d be left with no evening entertainment. The pool also doesn’t have any chlorine and the water looked murky and gross. What’s also important to mention is the disgusting cappuccinos the Snack-Bar make! They use an espresso machine to brew and froth milk, but they’re rarely cleaned which result in huge nasty milk curds in the coffees......Lastly, there are clubs nearby that play music till like 3am and can be heard from the rooms... Basically, if you’re paying under 900$ for a trip here, I guess it’s worth it for the beach but don’t get ripped off.

Brisas Santa Lucia: Not as Advertised / Under Renovation

My husband and I went to Brisas for Christmas 2019. Accommodations - The front desk is understaffed and not prepared to handle large busloads of guests who are checking in. Much of the check-in process is manual, so expect to wait in line for a good while to get your room. Because the resort is under renovation, many rooms are not ready upon arrival... unless you are one of the "regulars". In That case, you will be allowed to bypass the line and will be immediately shown to your room.  [... read more] - Although the Sunwing website states that the resort has 400 rooms, about 1/3 of the resort is under renovation... including the disco. The Sunwing rep spoke about the disco in the orientation however when we asked at the front desk where it was, we were told that it was under renovation ... so frustrating. - We requested an upper level room with a king sized bed. We got a lower level room with 3 twin beds (????). We ended up pushing 2 of the twin beds together, however one was higher than the other which made for a slightly uncomfortable sleep. - There is a safe in the room, however there is a daily charge to use it. - The rooms have no iron board or clock radio. You can ask the front desk to give you a wake up call, however there is a 50/50 chance that you will actually receive one. - The open air patios are nice, but half of them are closed which forces everyone to sit in one area. Many guests smoke which make it uncomfortable for those who do not smoke. Food - The food is ok. If you have been to Cuba before, you will know what to expect. The issue with the dining = the guests. During our visit there were large groups who like to eat "Family Style" and take 2-3 platefuls of each item, leaving minimal amounts for the rest of us. On our first day, we arrived in time for lunch which ended at 2 pm, however there wasn't much to eat other than rice and some fruit. The next 2 days it felt like there was a mad dash to get food each day in the main dining hall. Fortunately we found the snack bar by the beach. They don't have a whole lot of selection, however the volume of food served to satisfy our appetites. - The a la carte meals are much better than the buffet HOWEVER only one of the 3 a la carte restaurants is actually open.... the rest are under renovation (also NOT on the Sunwing website). Services - The beach towel bar was not open for the first 3 days. - They gym opened late and the medical centre never opened, (despite guests waiting outside). You can go to the front desk to inquire, but no one there knows what is going on. The Beach - The beach was not as nice as other beaches I have been to before ... lots of plastic garbage. There was also lots of seaweed. Although there was staff trying to rake it up, their effort was futile. Final Thoughts It was great to get away for the holidays, however this resort was not as advertised. The Sunwing site misrepresented the amenities of this resort. It is listed as a 4 star when in truth it is barely a 1. Considering all that I have listed above plus the 90 minute ride from the airport, we will not be returning to this resort again.