Club Amigo Costa Sur: Terrible resort

We arrived late at the resort so check in was not a problem. We were escorted to our room handed the key and left alone. Well the room smelled like a damp ashtray and did not look much better. Not bottled water and hand soap out of its package which looked used already. Being so late we waited till morning to ask for a new room which they did exchange after we waited for the boss to show up. We decided to have breakfast...if you want to call it that. Minimal offererings, stale buns no bread [... read more]. You had to toast the buns on a grill beside the lame omelete station. Watered down juice almost no fruit or any choice other than eggs. We could not eat. We had a good cappuccino at so called cafe. Not a good choice of resortsat all even at this star rating. We walked by the pool and it looked merky not clear. No beer served at the beach bar. We ended up switching Hotels with the one next door a couple hours later.

Memories Trinidad Del Mar: Excellent choice

The beach is superb and the other amenities quite acceptable. The staff is excellent and helpful. Recommended as a good choice for a holiday. The only downside is spotty internet access if you need to stay in touch. Not the fault of the resort but a consideration

Memories Trinidad Del Mar: Lovely holiday

Spent 11 days enjoying beautiful weather, good service, nice beach and decent food. The bus into town is more frequent, now hourly, which makes it easier to enjoy the cafes, markets and art galleries which make the trip more interesting.

Club Amigo Ancon: Great Time!! Great Hotel.

no complaints, food was fine, A/C and hot water were readily available. Rooms were clean. Beaches were fantastic. and best of all, it was quiet. The people as always were friendly and helpful. Hotel staff were all amazing!!! Thank You for a great vacation.

Memories Trinidad Del Mar: Good time, good memories

We had an amazing week at Memories! The weather was great, and the ocean and beach were absolutely beautiful. Big thanks to all the staff, especially Yuni and Luis—you guys made our stay unforgettable!

Hotel Rancho Luna: Disappointed

Thankfully the staff were wonderful as always. That's all . Conditions were unsatisfactory. Only 2 lukewarm showers in 14 days. Men's washroom at beach was closed the entire trip. Had to go all the way back to room The lobby men's washroom smelled awful. The pool was close to empty and filthy all the time. I could go on. I probably won't return until I hear that conditions improve. Not speaking for my companions but they share the same sentiment..

Memories Trinidad Del Mar: Memories is our resort of choice to return to; this being our sixth consecutive visit

We are a multi visit returner to this hotel. The property buildings and rooms are maintained on and on going basis year to year. Meaning they do not let it run down and then have a major renovation. The staff year to year is consistent in customer care. they are all welcoming and ready to take care of us and our needs. We year after year are welcomed back and to us its like returning to a close relatives home for a family reunion. We intend all things being equal to go back again next November.  [... read more]We also note there are a number of other Canadians we have come to know who also vacation in the same time period as us We keep in touch with many of them during the year and coordinate our vactation's with, a year in advance. yes there are minor issues at any hotel one visit's but compared to the great sea, beach, sun and hotel amenities they are minor and the staff do there best to resolve in as soon and possible. And yes we do recommend this hotel to our friends and are already planning tor nest year.

Hotel Rancho Luna: Awful resort!

Hotel rancho Luna is the worse place you can book in Cuba. It’s a resort that serves rice and beans every single day. If you have any problems the front desk customer service scolds you and is very reluctant to help. They “run” out of essential items such as beer, wine, toilet paper, and food. The key card barely works which locks you out of your room. I was locked out for a good two hours while the front desk didn’t help. Not only that, you have locals hovering around the beach trying to sell y [... read more]ou services, even when you tell them no. I find it quite ironic that one night two people complained about no wine to their booking agent and the next morning they had an abundance of wine. Something is not right about that resort and no Canadian should book there. Losing weight and trying to find an earlier flight should tell you how the trip was.

Hotel Rancho Luna: Don’t come here

Ok so this was the worst vacation I spent money on! This place was terrible in pretty much every way! The food situation was so bad we had nothing to eat and lost weight while on vacation! The food was rice, canned meat, goat and fish. No snacks, no mixed drinks, and the same unseasoned food every day for 7 days! I got really sick on day 6 from the food. We had to leave and get food from the restaurants off the resort or we would starve. It’s literally rice, canned meat and beans everyday and n [... read more]ight. No butter for the dry bread, no breakfast foods, no lunch and no fruits and no salads at all. They sliced cucumbers, sour pineapples and underripe watermelon was all that was offered! Now the rooms were so bad! We complained and they put us in the suites which were much better! But only got it on day 5 after we were counting the days to go home because we were hungry and thirsty as there was very little water. They had power outage and water was gone for almost 2 days, couldn’t use anything! No water!! No drinks except wine, beer and coffee when we had water! It’s NOT all inclusive as the dining was only open for about 2 hours at a time only at meal times so no food or snacks in between!! Again we are so hungry and I’m already so thin! The room keys stopped working almost daily and the front desk ladies are rude and dismissive! The tv’s are all grainy and terrible! Only have like 4 Spanish channels and cnn in English. The music from the stage is so loud you can’t relax in your room at all! The place lacks entertainment, food, drinks, water, supplies such a toilet paper and paper towels are scarce in Cuba so you will not have any of those if you don’t bring your own! Cuba is quite impoverished so be ware that its poor and people will try to take your money by offering things for sale or just beg you when you go off the resort. The stores and small and under stocked and the food is not good even when you go to a restaurant! The basic rooms are so run down and the mold is bad, small and gross. Only the suites are livable! The beach was dirty and no one cleans up the beach so people didn’t really swim in it! All in all it was so bad I can’t say enough to keep you away from this resort! Please go to a 4 star place where you will have food and basic necessities and a clean beach to swim.

Hotel Rancho Luna: Rancho Luna

I just love this place,nothing else to say ? Food was not the best but the rest of our stay there was great!Personnal is just amazing,pool is warm and clean and the beach was nice too.We had beer for the entire week!

Hotel Rancho Luna: Economy hotel

Staff can be friendly. Room was clean and comfortable. All public areas are kept very clean. I have stayed here several times. Please keep in mind Cuba is strained right now, power outages etc.. The hotel was not affected by power outages and I had great cell phone coverage while at hotel. I use telus.

Hotel Rancho Luna: Beautiful location

Great hotel, wonderful staff, beautiful Bayside beach, nice bar, lobby and entertainment areas. Large grounds. Stars at night. Quiet. Peaceful. Large pool. Within walking distance of public beach as well.

Hotel Rancho Luna: 2025 February

Weather 19-30, not much wind, very few rains. Transfer from hotel was a full hour late. No one cared. Room - bad. AC was making noise, nothing else. Permanent odor from sewer. Corners' dirt of many years. Water was OK, warm and cold. Electricity was shouting down all the time, but for minutes. TV shows nothing and in a very bed quality. All bulbs and remotes were OK. Food - bad. Horrible sausage everywhere. Sometimes no eggs, bread, meet. Poor choice of fruits and vegetable. No fish. No oil [... read more]. No souses. No cheeze. Quality of everything was very low. Pool - big and clean, but painfully noisy. Beach-OK, but better to have shoes. Internet - only in a noisy bar area. Bar - very poor, but coffee was good. Weekends are full with noisy, voracious locals.

Club Amigo Ancon: Beautiful location

My husband and I have just returned from Club Amigo Ancon 15 minutes away from the historic town of Trinidad. Much of the resorts rooms are unavailable but the 120 tropical rooms are available. Our room was simple but clean, air conditioning worked well and a lovely hot shower ( which was appreciated greatly after having no hot water for 2 weeks in another resort).. For the first of the two weeks we had all meals in the main dining room with great staff and sufficient food. However in our se [... read more]cond week the resort was down to 83 guests and guests were moved into a smaller restaurant ( one of the al a carte restaurants which were not be utilized) . Food was definitely less selection , no butter like the first week, less vegetables ,no four types of rice etc) . There is no wine of either type and if you do wish it you must purchase it in the wine store found in the resort. We tended to eat lunch at the snack bar due to selection of food and the two cooks were fantastic and also made plantain chips, croquettes and sandwiches. The beach was lovely and the water stunning. Unfortunately there were many smokers and used the beach as their ashtray . Palapas and beach chairs were in good condition and plentiful. Nightly entertainment was fine but very repetitive. We wanted to say thankyou to the staff at the snack bar who always played cuban music and at a great level of volume. Any one going to this resort has to visit the historic town of Trinidad which can be accessed by the hop on hop off bus daily. Overall the trip was a success and would go back . ( but bring snacks and condiments to fill out the menu).

Club Amigo Ancon: Perfect for a getaway on a budget

We have a 3-week trip planned for the end of March, which seemed so far off. Saw an amazing rate at this property so figured we would give it a try. Our expectations were minimal ... sand, sun, and clean facilities. The resort did not disappoint! While the property does require an update, we were completely satisfied with our stay. Staff was great, the beach superb, and the food was adequate. I rated the rooms as fair but only due to the decor, they were very clean. I understand that everyone ha [... read more]s different levels of expectations, some fussier than others, therefore I would not recommend this to others, but I would return in a heartbeat.

Club Amigo Ancon: Nice Beach front resort

We enjoyed this resort. Beach was nice and steps from our room. Staff were very friendly and helpful what ever we needed. Food was actually good mostly plentiful. The buildings are in need of repairs but apparently renovations are beginning soon. Drinks were a issue choice was limited but overall we liked the place with close access to Trinidad.

Club Amigo Ancon: A solid 3 Star.

The Memories Trinidad resort is a bit older and is holding up pretty well for it's age compared to some older Cuban resorts. The public areas are nice, the beach is great but no better than many others in the Cayos. When I went, the price was awesome and there was no single supplement. In terms of value, Memories can't be beat if you want a week of sun. The rooms badly needed refurbishing but the beds were comfortable (for Cuba) and the patio door worked and locked properly. My safe was usel [... read more]ess as the door was missing but others said theirs was good. My room was full of mosquitos and small black midges that seemed to be coming from the bathroom vent. I killed a few dozen, wore deet and kept the bathroom door shut. I had a problem with the key card late one night that refused to work. After an hour of walking back and forth to reception, they jimmied the lock and gave me a new room. It's typical Cuban to inconvenience the client rather than fix the problem. The next morning my maid called for maintenance to put in a new battery and reprogram the lock. In the end, I didn't move but others had the same problem and moved. The problem with Cuba is that your new room could easily have worse problems than your old one, so it's best not to move if it can be avoided. The buffet had lots of food but it's the same monotonous thing every meal. There was no pasta station, fresh fish, minimal fresh vegs., hamburgers or fries that I saw. The fish was frozen tilapia which I ate most lunches as I found the chicken or pork was either over or under cooked. Sometimes, there were line-ups to get in and the resort was nowhere near full. There were birds in the indoor buffet so if that bothers you, beware. That is common in many Caribbean resorts but very rare in the better ones. Most nights I went to the a la carte upstairs and it was similar food, just quieter and served to you. The a la carte is free but you need to book it and they did offer free lobster 2 nights. once it was undercooked and I could only eat some of it and once it was badly overcooked. Typically, service is OK as they have lots of servers but they spend more time walking around directionless and service can sometimes be very slow. The beach was nice but beware of sand fleas if you are sensitive to their bites. I loaded up my legs with deet and still got eaten. Amazing how many others get nothing. The beach bar was open but not the beach restaurant. I would have given an extra star if it was open. After all, stars are based on services offered and there is no excuse not to have it open at least some of the time. There is also a BBQ area near the beach, also unused. Beach BBQs may be inconvenient for staffing but they are a huge plus for customer happiness. There always seemed to be plenty of loungers at the beach and pool but the pool was not used much. There was typical entertainment for only one night and that's when a busload of Chinese tourists came for one night. I'm not big on entertainment and I was happy that the DJ didn't blast music all day and night. I'm there to relax and unwind and too much loud music at many resorts is a real turn-off. The bars were mostly all open. They use cheaper rum but the cigar lounge at the reception area has better rum if you can handle the smoke. It has to be consumed in that room. I did a day trip to Trinidad and it's well worth the US$5. return bus fair. You will get pestered to buy anything they can sell you but just be polite and keep moving. I downloaded the Google map of the area before I left and it really helps to find you way back to the bus stop. You don't need data for that to work as it locates by GPS which is not as accurate but very close. In dozens of trips to Cuba & Caribbean resorts I have never been sick. On day 6, I got explosive diarrhea from something I ate at the resort. No, it was not drinking too much or too much sun and I heard that someone else had the same problem. It ruins one whole day of your vacation and is caused by someone in one of the restaurants not being careful enough. More training is needed behind the scenes. Overall, I've been to many Cuban resorts that are much better and a few that are worse. I give realistic ratings based on when I was there and that can change quickly in Cuba. The staff, with only a few exceptions, were very happy to serve you and only 2 asked for tips. I would say that Memories Trinidad had some of the nicest staff I have encountered in Cuba. I have always been frustrated that Cuban resorts could really bring the satisfaction above DR and Mexico but the system seems to be unable to make those simple changes. For a cheap week in the sun, Memories is worth it. If you are picky, I'd suggest going elsewhere. Cuba is always more enjoyable if you go with low expectations.

Hotel Rancho Luna: the queen is showing her aga

we have been to Racho Luna off and on since 2009 and this is the last time...what has changed? no eggs for breakfast no roast turkey, pig or chicken once a week. the morning cook doing the pan cakes flattens them once they start to raise up so you get hard cakes not pancakes juice jugs but no glasses 4 times we had to go look for plates and or bowls ice cream was being served one day but no glasses or spoons exhaust fan did not work in bathroom so there was lots of BLACK MOLD on the wall [... read more]s and ceiling, yuck.... the doors were hard to open and close as they drag on the ground ,,,,,most of the staff were fine and it was nice to meet some old friends, the grounds and beach were still in good shape.

Club Amigo Ancon: Good value!

Stayed at this resort with my family over Christmas and New Years.The three hour bus ride from the airport was on a comfortable bus with ac and washroom.Before writing about the hotel I want to give some advice on currency.Only bring US dollars and do not exchange for pesos! The Cubans prefer to deal in US dollars and with it you will get the best value.Some places such as the airport don't even accept pesos and even where they do you get a better value with US dollars.You get a terrible exchang [... read more]e rate with Canadian dollars so leave them at home. The hotel is a good value but don't bring 5 star expectations or you will be disappointed! Beach is nice and very long, we never had a problem with lawn chairs.Pool is good with lots of chairs as well but no swim up bar. Buffet and snack bar are basic but we always found something we liked. Service was a little slow but it was never busy enough to really matter. Entertainment was good and the shows were basic but fun, perhaps they could turn the volume down a notch or 2.Sander was a particularly good host and had us feeling included the whole time.Rooms are basic but acceptable.Always had hot water.There were the usual flaws for this star rating in Cuba as in some lively red ants, fiddly locks( keys, no cards) and occasional toilet malfunctions.We did however have amazing ocean and sunset views from the third floor. Scuba diving is quite good on the nearby coral reef and an exceptional value at $35 US per dive including equipment! Overall a good time and value just bring realistic expectations considering the star rating!

Hotel Rancho Luna: Amazing resort

Nice and big hotel clean pool clean area clean Beach overall it was a great Hotel the staff was excellent Hotel a little too far from the city the food wasn't too bad could have been a little bit better but that's cuba but for you