Very disorganized!

Excellent beach! Stayed in brand new section - Lighthouse Point - nice rooms. We weren't allowed to eat or be served at all bars and restaurants. Under staffed and staff very confused on opening hours of restaurants and general information on the hotel. No entertainment at night - pretty boring. Little variety with food selection. We were overcharged on our final bill and had to fight it at the front desk at checkout. Nothing exciting for New Years - had to go to the marketplace across the stree [... read more]t. Too many stresses for an all inclusive resort.

TERRIBLE MANAGEMENT

This hotel offers many packages & they confused staff & guests. The management is extremely poor & changes their policies day to day. We purchased our package ($2200 all inclusive) a month be4 our trip which it included 8 restaurants and free Wi-Fi. The Wi-Fi was breaking off 2 days be4 our arrival & had to purchase almost $12/day. The 2nd day, 2 restaurants were not available for Al/In guests. The Surcharge ($25/person) for the Churchill's restaurant was mandatory. They didn't have any activiti [... read more]es during days and nights (entertainment). Food was limited & services were so poor. If u request 4 something they backed to u at least 4 hours later. Did u know when u purchase the all inclusive package, they already added tips as well, SO u don't need to give tips for services. We visited 7 countries (all inclusive) & this one was distressing vacation for us.

Grandiose, great for young or older family

We have done a lot of AI and have been to many Club Meds in the America's and beyond. This hotel has a perfect location, offers all the amenities and gives you an overall good value for your money. It is absolutely comparable to a Club Med minus the night entretainement but if you are looking for a good resting, eating and drinking time with the family, THIS IS IT! I don't understand the negative comments for this property and tou don't need to worry about them. The workers at the resort work v [... read more]ery hard and made our stay very enjoyable. Grounds are kept inmmaculate, very large pool, lots of chairs and lounges. Take the all inclusive and enjoy Churchill's Restaurant, good wines (Sparkling wine of good quality too!), snacks, desserts and Starbucks coffee at the plantation (all inclusive). You will sign for every meal and drink but it goes into the AI plan and you pay nothing at the end. Also, you have paddle board, hobby cat, kayak for rental FREE with the AI. Please tip the waiters and waitresses, bartenders and cooks for their hard work. The AI does not go around tipping people. Enjoy the Lucayan... We will be back!

Great relaxing vacation

We really enjoyed our ocean view room. The hotel was very comfortable, the pools were great, and particularly the infinity pool. The staff was really nice, but service was on the slow side. I am not sure that we would have enjoyed it as much if it had been in higher season (as we went towards the end of April, and the resort was not full). We were a bit annoyed by the signatures and the pink slips after every meal, but in the end we did not have any bad surprise of wrong charges. We did not try  [... read more]the restaurants that required reservations, but we enjoyed the ones we did try. We would go back in a heart beat. The real only down side was check-in: arrival in the hotel lobby at 10 AM, waiting in line for 2 hours to get a lunch ticket as the room was not ready, and waiting in line again from 3 to 4 p.m. to finally get the keys to our room. It would be great if the flight time could match the hotel check-in hours.

Grand Lucayan Bahamas

We all, meaning our family of four had a great time., The hotel, service and beach were all great .The location was awesome for our desired water sports, the staff always proved helpful and the lovely beach was not overcrowded

Not bad but could be a lot better!

The location of this resort was exceptional and the food was great. Other than that the stay was just so so. The staff caters to the cruise ships whole heartedly. There is no exception for a late check out even if you travel with someone with a disability. They cut your all inclusive off at 11 am no matter what time you leave the resort. No nightly entertainment and the pools are not little kid friendly. Even with the all inclusive you still had to sign for every drink and every meal. We would n [... read more]ot go back to this resort!

Amazing experience

The hotel was great value, very clean and they try to maintain well but needs some renovations and updates. The grounds and services very well kept. The food will be a plus to be improved at willybilly restaurant. Churchill was a very good restaurant. Entertainment at Churchill bar was a big plus for the resort and the iris restorant entertainer too. The beach area very clean and well maintained, also the pool area too. Overall very happy to be there.

Grand Lucayan

The beach was beautiful, the facilities clean, the food was good. There were plenty of restaurant choices with a wide assortment of choices. The staff were friendly. We thoroughly enjoyed our March Break vacation at this resort.

Poor resort not clean, bathroom fan not working.

Restaurants not open most of the time. No live entertainment. Never offered a drink at the pool. Had to line up for over an hour to sign in and had to come back four hours later and line up again for another hour just to receive my room number & key

Great Time.

We spent 7 days at Grand Lucayan in Feb 2015. The grounds of this resort are very nice. Pools were lovely but a bit cold- it would have been nice if they were heated. Food was pretty good at all restaurants. Churchill's was included in our all-inclusive package eventhough through SunWing documentation it was listed as not included. The service at Churchill's was a bit disorganized. It seemed the serving team was unclear just who was taking care of us. The table was not set completely before we s [... read more]at down and service was very slow.AT the end of our meal, they plunked a second bread basket on our table and left...It was meant for another table. The appetizers were not so good but the entrée was very good. Our favorite restaurant was China Beach - excellent service and food is delicious. Iries was also good. The buffet was great for breakfast but the food selection at dinner was not very good. The beach is beautiful and was not crowded at that time. All is all it was a good time.

Nice Resort very little night life

Found the Resort very relaxing. My wife and I thought the property was wonderful but had absolutely nothing in terms of nightly entertainment. we found often while walking in to the eating facilities the staff were grumpy and often fought openly amongst themselves. Churchills was by far the most welcoming however first night we arrived to eat there, an hr before posted closing time we were told we had to order and eat quickly as they were closing early

Bad Service, Beautiful Resort

My wife and I, along with our 3 month old visited the Grand Lucayan in Freeport Bahamas from Dec 13 - Dec 20. The plane ride was an early one at 6:15am and we showed up to the resort approx 10:30am - 11am. We were starving. When we showed, we were unable to check in, which would be understandable if the resort was busy, but the resort was very empty. We were advised by the staff that we could use the resort and grab some food at one of the locations on site. When we went to one of the restaurant [... read more]s, they would not serve us as we did not have a room number. We were frustrated so went and bought food at a local restaurant. The room was nice and clean, but we weren't able to check in until late that afternoon. Check in went fine and we eventually got in. There was no water in our room and my wife needs to drink lots of water while breastfeeding. We went to find water and found out that water was NOT included in our so called "All" inclusive package. I have told this to many friends and family and people find it very shocking that we had to pay for water the whole week. Not very all inclusive. I understand the package said meal restrictions and we even inquired about that before purchasing and were only told that sushi was at a cost. Nothing about water and nothing about ice cream, which apparently was also NOT included. we were told that we could use restaurants at the resort next door, which was great, except we got cut off half way through the week, leaving our food choices limited. We were told on the phone when ordering our bracelets that the "contract" had expired, which I don't believe, as we spoke to other guests that were told the resort was at capacity. I don't appreciate being lied to. We did have good service at some of the restaurants, but terrible service a lot of the time. We have never felt more uncomfortable at a resort as we were with this one (aside from the breakfast staff, they were good). As an example, there was a night when we sat down and were served water, thanks, but the server never came back once and asked us for our real drink order. I like water, but I didn't pay for an all-inclusive trip to drink water at dinner. Yes, I could have gotten up and asked a server for a drink, but should I have to?? I just felt the service was bad and we were not pleased. The bartender at the pool could not get my drink right. On numerous occasions, he would get me the wrong mix. It was not a hard drink, rye and diet coke and he couldn't get it right! It wasn't busy, there were mostly 2 people at the bar. There was no entertainment at the resort. Near the end of the week I picked up a pamphlet for the following week and noticed all the events they had planned for that week, but absolutely nothing at our resort……On the way home we were told the bus would pick us up from the resort at 6:45am to take us to the airport. They didn't show until 8am. Sleep that we could have really used. We thought we would grab a sandwich the morning of our flight and the café was supposed to be open at 6am. There was no one there! It was locked and not open. One of the other guests phoned the front desk to request someone to get out there. They eventually came. We ordered and again got the wrong order. It was getting extremely frustrating that we had to sign every time that we ate anywhere or even to grab a beer. I have neat writing, but they kept yelling at me that they couldn't read my room number or name as I wrote it down. So, I had to yell my room number back, frustrating. It was as if our room was going to be charged. We found out by the staff at the location that this resort just recently started doing all inclusive and that most of the staff didn't understand how it would work. All the bills said that our room would be charged 15% service charge. We were not charge but you could imagine how we felt being told that we were going to when we just forked over all this money for an all-inclusive. Our return flight the staff was amazing. But we did have a problem when we landed and we had to wait 30 minutes for our stroller to be given back to us when we were told that it would be there when we left the plane. This was very frustrating considering we have a 3 month old that we had to carry around and wait for the strollers to arrive. The pilots actually went down and got all of the people who were waiting and got our strollers. This should not be their responsibility! But we were extremely pleased that they got it for us cause if they hadn't, god knows how long we would have been waiting. I also want to mention that the pools were extremely cold. We were unable to swim in the pool the whole week being there. We attempted to go into the hot tub, but it was not hot all at, barely bearable too. It was the temp the pool should have at least been at. I would like to say that I don't like complaining, I really don't, but I have to say something cause this was by far the worst vacation and experience we have had since my wife and I started travelling 10 years ago. We like to travel and would like to continue to travel, but I don't really want to pay for a trips with experiences like this and I am starting to question whether I will continue to use Sunwing for my future vacations. There were nice parts to the resort, we just were not very happy a lot of the time. I rated this vacation a fair only because it was beautiful and there were some nice staff, otherwise I would have rated this place poor for sure.

Great all inclusive resort!

Our family really had a great visit at this resort (early Jan, 2014). It was our 1st time in the Bahamas so we weren't sure what to expect. We went on an all inclusive package which I would strongly recommend as food and drink is quite expensive if you are on an accommodation package only. For whatever reason when we arrived the volume at the resort was not high so the hotel voluntary upgraded our accommodation to one of the Lanai Suites. Having previously stayed in several Cuban and Mexican res [... read more]orts we can say that these were easily the nicest hotel or resort rooms we've ever stayed at on a package vacation - two spacious and beautiful jointed rooms, two baths, two TVs, chairs, safe, vanity areas, a/c, etc and best of all a sliding patio door that opened to our own little beach front patio with the ocean steps beyond and the sound of waves to lull us to sleep. There are plenty of tours and trips to go on. The beach sand is clean and of excellent castle building quality for the kids. A car rental is a good idea and is a great way to get around the island and visit the sites such as the Lucayan National Park and Dead Man's Reef were the snorkeling is simply out of this world! The food at the hotel's various restaurants was always excellent, and we always found the staff and the islands people in general to be very friendly and helpful. We have great memories of the place and hope to return some time in the future. All in all we were pleasantly surprised at how much we enjoyed our trip to the Bahamas (despite dodgy weather at the time) and this we would say in great part is because of the resort itself. Note: we did not stay in the main hotel building so we can't comment on the accommodation there directly - but all of our review regarding the resort, staff, food and activities is still relevant. Highly recommended by this Canadian family.