I love this place but not for everyone

I have stayed at this hotel many times because It is near Havana where I am from, it is by the ocean, the price is great and it is not packed with tourists. on this trip there is only 3 bad things to mention: 1-The complex have 2 pools but we could not use the big one because the music is always blasting. we couldn't have a conversation because of how laud the music was. same to a less extend happened in the smaller pool. Everybody says that's because of Cuban tourists but that's not entirely  [... read more]true, the employees love laud music. most of the times there was no one at the small pool and the music was laud. 2-We could only get coffee in the morning. The coffee machines at the pools were both broken. 3-No internet. if you need internet access, get an internet card ($1 for 1 hour) at the lobby of the Hotel Atlantico. You only have connection at the lobby, not even a few steps from it you get connection. On the good side: the rooms were nice and clean. AC was in working order and there was plenty of water always. The maids came by everyday to clean the apartment, made the beds and bring fresh towels (smaller than what we are used to, so I recommend to bring your own) most of the things at breakfast time were not to our liking but we were happy with the omelette station (always ham and cheese to add to the omelette) toast and coffee. there was some fruits, a light yogourt and some fruit juices. if you only have breakfast included in your package I highly recommend, in the Atlantico Hotel, "El Caribeño" restaurant for dinner and the BBQ for lunch, they are both CUC $15 with a set menu and all you can drink. The guest at Atlantico have preference so if it is booked they will not take you in.There is also the buffet for the same price all you can eat but does not includes drinks. there is a pizzeria (until 6pm) in the middle of the complex toward the big pool, and there is restaurant Don Pepe (24 hrs) across from the pizzeria. USD have a set exchange rate the same no matter where. to exchange money other than USD go to Guanabo and do the exchange at the CADECA. at the CADECA's corner turn right, there are 3 nice places to eat, if you go into Rico-Rico and decide to order fried rice remember it is enough for 2 people, unless you have an appetite like mine; and fried rice in Cuba have more meat in it that what we are used to in Canada. A taxi to Guanabo should be some where around $5 or $6. You can also take the buss 45A I believe but because of the way traffic works in that area you have to ask the driver if the buss is going to Guanabo, it may go into a different direction. The bus cost 0.40 CUP which is around 0.02 CUC. The hopon-hopoff into Havana is $10 CUC.

TERRIBLE RESORT

THE ROOMS ARE SO FAR AWAY FROM THE FRONT DESK AND YOU MUST WALK NO RIDE TO THEM, THE BREAKFAST IS SO LOUSY THAT THE BUFFET IS GONE NOW, ITS NOT AS GOOD AS THE CONTINENTAL BREAKFAST GIVEN HERE, THE ROOMS ARE MUST SMELLING, AND THE SECURITY IS THE WORST,.I HAVE EVER COME ACROSS, NEVER AGAIN I WILL GO THERE, I LEFT ONLY AFTER ONE NIGHT STAY,.NO WATER AT TIMES ,

Bueno y malo

Estube agradablemente sorprendida con la qualidad del appartamento. Se que en Cuba hace falta de mucha cosas y eso me lo esperaba. Pero que NADIE, a la 2 de la manana pueda trajer mis maletas al habitacion (Yo embarazada con una bebe de 3 anos y mi papa de 70) y que al otro dias tampoco... y que para la salida tan poco... NO HAY maleteros! Es un hotel y no hay maleteros. Esto dana a todo los efuerzo de este hotel para luzir bien.

Good value

I was lucky to stay in the renovated apartments, really nice but lots of constuction noise. There's no safe but I never lost any money. Make sure the house keeper really gives you clean towels and sheets, they won't if you don't ask. I enjoyed it.

Ok for the price

The good: I had a spacious and clean two bedroom apartment with a view of the ocean. Housekeeping was very good. Bring your own tinned and dry goods for the kitchen as well as some dollar-store plates, cutlery, cups, etc. The bad: the included breakfast - I had eggs and sausage - was stone cold. I didn't return. Front of house service is a bit frosty. The pool was a long walk from my building, but the ocean was just across the street.

I was setup by Hola Tour Agency

The hotel was advertised as being in Havana. I checked the address first before booking. When I got to Cuba it was not in Havana, but 15 km away. There are 2 hotels of the same name, one in Havana and the other East of the city. Both owned by the government of Cuba. So to start - false advertising. My plane ticket took me to Havana and I did not get off at the Varadero Airport (which is meant for tourists). I was the only one on the plane, except for 20 Spanish people heading back to Spain. When [... read more] I arrived my Hola Rep was not there to greet me. My baggage was stolen at the Havana Airport. There was not even a sign stating where to pick up my luggage at one of the 2 conveyor belts to pick up luggage. It would have helped if the Hola Rep was there, to help translate at the 'Lost and Found'. But they were in on it too. Cost me $50 CUC to get to my hotel. The guy sitting in front of me in the airplane got off at Varadero and was staying at the hotel across the street from mine. I was setup by Hola to have my baggage stolen. As for asking for assistance in obtaining my luggage, I was given none!!!! Now I am back in Canada and am being 'jerked' around by Cubana. I have left messages and nobody returns the calls. The 'Lost and Found' at Havana and Veradero was like 'night and day'! In Havana many people were yelling for there lost luggage and the people would pick there items from garbage bags (usually only clothes), which meant the thieves were walking out of the Havana airport with the luggage and the items they have stolen and leaving the clothes on the floor to be put in garbage bags and taken to Lost and Found. In Veradero, I was allowed to go into the Lost and Found and see if my bag was there (there was only one bag and a few coats and other items). This was not the case at Havana. It was obvious that my bag went to Havana as Cubana is not stating where the bag went. There is a 'bar code' on your baggage ticket and is scanned as to where is goes. As for the hotel I stayed at - the shower was useless and there was not enough water to come out of it to brush your teeth. I suspected that on my last day I would have issues. Just like at the Havana Airport. At the Lost and Found people were saying that there plane leaves in 1/2hr. The decision would be to leave and go home (without your luggage). This I thought would be the case at the hotel, to have missing items in your room just as you are leaving to go home. And sure enough that happened. Fortunately, I had prepared for that and only had to deal with missing clothing items (that I bought because of the stolen bags). My laptop and other precious items were in my backpack and I carried them on me for my last day. Stay away from Hola and Cubana Airlines as they work together. Do not land in Havana as this will be a setup to steal your luggage. Take Air Canada, WestJet or Sunwing Tours. They land in Veradero.

Terrazas Hotel Havana Cuba

The Tour opperator had everything well organized. Ground transportation from aiport to hotel and return was very punctual. Stuff was very friendly I would recomend this hotel for tourist looking for a relax time with walking distance to sandy beach. The area is on development stage, meaning in the future will be improved with more restaurants and amenities Apartment hotel is a two star hotel. Apartment had two rooms with airconditioning unit, two small personal beds each, a breakfast area an kit [... read more]chen without any appliances. Two balconies and patio area. There is a restaurant on side and couple of other at waking minutes away from the hotel. There is Atlantico hotel located just in front of Terrazas hotel. At Atlantic hotel you find more services and entertaining activities. It is safety walk outside during day and evening hours. I wouldn't recommend this hotel for a child because of lack of children friendly activities. Hotel pool was not functional, who would want a pool with a wonderful beach 5 minutes walk away

Very very bad place to stay

The only good thing is that some times is ship and it is locate just in front of the beautiful beach, but is lees than two start hotel, you enjoy for what you really pay. The pool is not bad, but the room and washroom need to be fix it, and the walls has a lot of humidity, and need to be painted.

Location, location, location

Do not expect 5***** is nice placer with friendly staff and unfriendly mosquitos when tour room is close to palms .... . nice weather you stay on the beach very close to the hotel if not you could always go to Habana in 35 to 40 minutes. Cara to renta cheaper than un Habana. Nice fisherman village close by Guanamo worth to go specially for late dinner by taxi or you walk by beach forma late lunch. Specially if you on breakfast only option. Loooong beaches for walk with a lot of space forma being [... read more] lazy under palm. Few places to order fresh meal incl. seafood for really good price. So go and enjoy Las Terrazas un Santa Maria Playa de Este

Amazing vacation in a 2 star facility

Very helpful staff, neat and clean spacious apartment, good food with amazing variety and nice tropical weather with clear blue sky in a coconut grove near the white sand sea beach, very close to Havana it was much more than what I expected from a two star facility. In a word, "Excellent" and high value for money. Strongly recommended for budget conscious travelers.

Don't stay here.

The hotel is a left over soviet era concrete bunker with pealing paint and moldy walls on the outside of the building. Very clean room but as charming as a prison cell. We were lucky enough to be beside a disco so had the extra bonus of booming base well into the evening at no extra charge to us, I couldn't leave fast enough.

A total dump!

This hotel is not to be recommended for Canadians to stay at. The swimming pool has no water in it. It is dirty and overgrown with algea. The food in the hotel is poor. They only serve breakfast but they have no butter, no jams and the coffee is dishwater. The apartments in the "renovated" section of the hotel have a kitchen area, but no cooker, no coffeemaker, no plates or knives and forks. The beach is accross the road and is nice, but on the weekends overrun with Cubans and children. Very lou [... read more]d!!! The sidewalks are broken and dangerous to walk on at night. The staff are very kind, but they do not speak English or any other foreign language for that matter. But it is the closest hotel with a beach to Havana. It is 20 km. outside of Havana and has a bus to take you to town. $ 5.00. Havana itself has no beaches, so if you want both "old colonial" and beach this place is an option. But beware; it is a total dump!

Everything that it promised

The hotel offered exactly what it said: a clean room,(it was even more as it was a suite), breakfast, right by the beach. It was very easy to get to Havana as the bus was right across the hotel. Grat.

Cheap Alternative

This is not fancy resort hotel, it has seen better days. But the staff are friendly and helpful, the restaurant food was ok although not always available. Rooms are large. A good base for relaxing on the beach or exploring Havana.

Great stay...Beautiful beach

great stay for the price. it was our 2nd time. the beach is amazing and Havana is just a few minutes away. havana is a beautiful place to go back and enjoy a nice cocktail and a bit of cuban music. The Cubans are such wonderful people.

Good

this hotel apartement was very clean.when I arrived I didn't expect clean room in 3 stars hotel in cuba !if you compare price you with other hotels with same price its really worth it.it's a little bit far from havana but you can take bus to go over there.

Think what you want before you go...

Well, it is convenient to be there because it is close to Havana, the beach is great. If you want to be out all day you can go this place, if you want just to stay in your room, don't take this resort. Also, to find a room in good condition is hard...we had great time, but we wanted a place to sleep, go to the beach in the mornings and go to Havana in the afternoons and nights. The staff is nice, but they can`t do much because there are not enough refrigerators for each room, many rooms are n [... read more]ot repaired...This is a kind of low cost hostel, but in the general condition is poor. We had no problems with security. There were not meals included in our package, breakfast quality vary: some days is better that others, options are scarce. To go to Havana, close to the resorts are taxis available, they charge approx. 10, 15 CUC. There is a bus that costs 5 CUC, but you can`t rely on them. The staff understands the limitations and tries to collaborate to make your stay pleasant. Knowing this....think first what you want!