Palacio Mundo Imperial: so-so

Hi it's not a all inclusive, for 23h to 11h no alcool, no bar. You must sign a invoice for every meal, beverage or bottle of wather. No party for all inclusive for new year eve. shows vas execrable, 3 times in a week. If you don' t know spanish forgot to have what do you whant. First bus to beach at 10h and bar open at 11h. the same food all week at Carnivore and 'a la carte restaurants.

Palacio Mundo Imperial: Disappointing resort

Website photos are misleading as they show a beach at the Palacio. The only way to get to a beach is to take a bus that shuttles you there. The website for Palacio also states that there are eight restaurants on site. However, only one or two are open at any time for meals. Room was dirty and facing a very busy, noisy road

Pierre Mundo Imperial: Beautiful, quiet beach location & really friendly staff

Palm tree & ocean views are the most serene here at this quiet resort. Not a lot of night life, not a lot to do other than suntan and swim and chill on the beach, the place seemed pretty empty too which also worked for us. Staff were all helpful & friendly. It was very convenient to be able to eat/play/swim at 2 other Mundo Imperial resorts and they usually had buses at the lobby ready to go to make it an easy day out. Food was delicious at all restaurants. One down fall at Pierre were the extr [... read more]a charges on a good portion of the menu even when you are all inclusive.. Rooms were fine nothing too special, ceiling fan was likely the m ost recent major update in them, though much appreciated! The sun sets behind the mountain - pretty spot.

Princess Mundo Imperial: Wonderful Resort with Timeless Class & Elegant Service all Around

Our vacation at Princess Mundo Imperial was wonderful. The place is very well kept over the years; extremely clean, no supplies out of stock or missing items. The overall layout is easy to navigate through, despite the size of the grounds. The atrium within the 'pyramid building' can use a bit of redesigning with the large sculptural bench seating taking a bit of space, but overall, the scale and entrance is grand and very welcoming - a great vista from the moment you walk in to the beach fr [... read more]ont - quite spectacular! The leisure pools are designed well, enough lounge chairs for everyone. The palapas at the beach are great - you need to reserve for the day to use but worth it; they will serve you any drinks you wish, so a bonus. Beachfront is some of the best you will ever encounter anywhere in the world - deep set sand front and endless rolling waves are mesmerizing. The food at ANY of the restaurants, not only at Princess Mundo, but at their sister locations (Pierre & Palacio) are some of the best cuisine we have ever had as part of an all inclusive stay - you definitely need to try them all! (Big shout out and big thank you for great service, to both Ivan and Isak at the 4-Diamond Restaurant (or is that 5-Diamond, no doubt!) Tabachin - fabulous food! And Tony, our Sunwing rep was excellent - he helped us with recommendations and day excursions. We loved it so much, we are already planning to return as soon as we can :)

Princess Mundo Imperial: Lovely Resort

Beautiful Resort, massive area and beautiful areas such as public areas, Rooms are a bit outdated and lack of a mini fridge but spacious, Food was okay but very lacking with options when booking with sun wing and only one all you buffet in the morning. Over all a great resort for adults but not really for kids

Palacio Mundo Imperial: Beautiful Place with great staff

Great place that allows you to use 2 other resorts in the area with a shuttle service. Many food options. Was very impressed with the cleanliness of all the resorts. Can’t wait to go again in the future

Pierre Mundo Imperial: Not happy with the stay.

The rooms were dirty, service was slow and they double charged us for coconut water. This was my third time here and I will not be back. Try to get a coffee before 7 am…good luck with that! I was treated as if I was in the way.

Palacio Mundo Imperial: Amazing holiday

This hotel is not on the beach but has all you need for a great time.There are buses every half hour to the sister hotels which are fabulous and on the beach.You will have access to all the amenities at all locations and bus ride is only a ten minute ride.My only disappointment was not with the location but rather some of the guests who did not have the decency to tip for the wonderful services that were provided...no class from these individuals and that was an embarssment.The least they could  [... read more]do was leave a few pesos to these hard working people! I think Sunwing should inform these guests that all inclusive does not include tips which the guests should take care of! The staff were great and deserved to be rewarded for their hard work. All in all, a wonderful vacation!

Palacio Mundo Imperial: Fabulous amazing Resort

This Resort was just incredible! It had everything one can want. Choice of pools, for kids, adults, games, restaurants! Staff very friendly, rooms were super clean with great Maid service, could not believe the quality of the food they offered! This was a 5 star resort for the price of 3 stars. The only weakness of this resort was the fact that most staff did not speak any English but we had a great representative from Sunwing by the name of Christian explain all to us in detail. Sunwing Reps we [... read more]re well organized and spoke fluent English and French. We had zero problems getting around. I rate this resort a 9.5 / 10.

Palacio Mundo Imperial: Fabulous amazing Resort

This Resort was just incredible! It had everything one can want. Choice of pools, games, restaurants! Staff very friendly, rooms were super clean with great Maid service, could not believe the quality of the food they offered! This was a 5 star resort for the price of 3 stars. The only weakness of this resort was the fact that most staff did not speak any English but we had a great representative by the name of Christian explain all to us in detail. We had zero problems getting around. I rate th [... read more]is resort a 9.5 / 10.

Suites Alba: Big bad BUT

This hotel has its own sea access with a sea water pool. This is big plus in comparison to other hotels. Well there is big bad BUT. You can use this advantage only from 09.00 till 17.00. To gain access to the sea you need to descend the long steep stairs (about 16 floors). A lift is only for chosen ones. Before 09.00 and after 17.00 you can enjoy just a view of the bay & city. There is an iron door which blocks the way to the sea pool out of business hours. The closest beach is Caleta 19 min wa [... read more]lk from the hotel. The walmart express is 25 min walk from hotel. The famous Quebrada diving show is 45 min walk away. Breakfast is a la carte 156 Pesos: glass tea (coffee), 2 fried eggs, scoop of tostitos with green hot sauce, small pack of jam & small pack of margarine with 2 toasted pieces of bread. Overnight you can enjoy barking of neighboring dogs. Fresh water pools are very busy with exited children well pass after midnight especially friday, saturday & sunday night.

Princess Mundo Imperial: Not impressed

There are many issues at this resort #1 it needs a major updates #2. They need to informed customers a lot better on where they can eat night time. There’s no buffets throughout the night time we spent out of our seven nights we spent five of them at the Italian. We tried to go to the other two resorts that we were allowed to stay and playing and we were told we had to have reservations so the sat us outside instead of inside where it was nice and cool service took us nearly 2 hours to [... read more] get our dinner that night because we didn’t have reservations. I guess he didn’t think it was important to accommodate us , the pools, the water was too deep at the PRINCESS you could get in, but then after that you couldn’t stand around in the pool and chat and talk because it was too deep. We spent most of our time at the Pelazzio, where the water was warmer and you can actually walk around and talk to people and meet people because the water was all standing level If you want anything to eat or drink after 11 you had to pay for it front of our state and they are Italian and wanted an espresso coffee after 11 o’clock and they were told they had to pay for it. It wasn’t part of their all-inclusive. They also restaurant because we were Sunwing we only had four choices for dinner or friend ordered a steak dinner and I only bought one meal told him that they had to share the meal and his wife is very upset saying we ordered two meals and they said you’re what sound when you only get one, so they had to share a steak dinner Overall, not impressed at all. Definitely will not be going back.

HS Hotsson Smart Acapulco: Best location for us

Amazing property,4 pools.Plenty of lounge chairs around the pools.Towel hut for fresh towels for next day.Plenty of wait staff for drinks from pool bar.If you prefer the beach they have a large area roped off also with loungers and umbrellas.That being said the beach in front of this hotel is nice but the water is a challenge to swim in.We had a basic room with choice of king or 2 doubles.All rooms have ocean view with balcony. We had All-inclusive.Previous years that included cans of [... read more] beer and can soft drinks although this yr. that changed to glasses of draft beer and glasses of soda fountain drinks many people were disappointed some said they would not return. Breakfast for us was the best meal of the day.Lunch and dinner for us was disappointing you would not go hungry but foodies would be disappointed. Many of us returnees may not return to Hotsson for all-inclusive but breakfast only

Pierre Mundo Imperial: Palacio Mundo Imperial, Acapulco to Mexico

We were there Wednesday January 19 February 2,2022. We paid $1075.00 each for the first week. The second week we were in isolation, as we tested positive. Make sure you purchase COVID insurance!!! What better place to be in isolation, better than -20 and snow. The resort was laid out well. A beautiful place. Rooms were very nice. Our housekeeper wasn't very particular. I found it odd that there wasn't any buffet restaurant, only for breakfast. If you wanted a coffee there wasn't anywhere t [... read more]o get one, unless you went for breakfast. There were places you could buy one, why pay for coffee at an all-inclusive resort. They should have a beverage station. The food here was amazing!! You could only go to a la Cartes at dinner, as there wasn't any buffet's.The problem was, hardly anyone spoke English and their menus were all Spanish. The pools were spectacular. An adult pool, very nice, but the other pools we're awesome. There weren't very many tourist at the time. The food near the wave pool had great a lunch menu. The waiters would take your food and drink orders and deliver them to your lounger. There is not any beach front. There was a free shuttle that ran every 1/2 hour with beach front, The Princess and the Pierre, were both really nice a little older but very classy. You could eat, drink and swim there. The only thing the Red flags were up the whole time. That certainly can't be helped. Thanks to Nicole Deforest who helped us out while we were dealing with the COVID protocol. And planning our vacation. Thanks Nicole!!! I would definitely go back. Hasta la Vista

HS Hotsson Smart Acapulco: fair front desk service

our waiters at pool and nude bar 10 star service... manuel and jose AWESOME...... FOOD AND BEVERAGE MANAGER JAVIER HERNANDEZ AWESOME these people made us feel like V I P S.......LOOK FOR THEM IF YOU GO TO ACAPULCO

Palacio Mundo Imperial: Amazing Resort

We stayed for one week at the resort and had a great time. There were 6 of us that went and we will all be back again next year. We enjoyed visiting the sister resorts (Princess and Pierre) and especially enjoyed our visit to Scala Beach for the day. On our last night, we went to the Princess Resort and had a lovely a la carte steak dinner.

Palacio Mundo Imperial: Awesome Resort!!

This was our first time travelling to Mexico, for my husband and I. We were impressed the moment we got off the bus, as we headed inside the Palacio Resort.. Smiling faces greeting us, along with drinks and fast service. We proceeded to our rooms admiring the beautiful resort with marble floors, glamourous shops and tasteful décor. Our room was very spacious with double sinks, fridge with water, coffee machine, A/C, comfortable king size pillow top mattress, balcony overlooking the mountains  [... read more]and scenery and even a small gift basket with Mexican treats. :) We had access to 3 different Resorts with free shuttle services, each resort was uniquely different. It was interesting to see all the different views, shops and many restaurants. So many different pools as well as swim up bars, waterslide, wave pool, jacuzzi and sitting areas! We will be going back to these very clean, affordable and friendly Resorts for sure!! We would recommend the 3 Mundo Imperial Resorts =Princess hotel Pierre- and Palacio !! A few things I found that wasn't pleasant were ; that we had to sign the bill every time we ordered food and drinks, hot tub in the spa wasn't working and that we had to pay extra for sheltered areas on the beachfront. Other than that it was a great vacation and we really enjoyed it.

Palacio Mundo Imperial: Very nice holiday

We loved this resort! Hotel was very clean.The staff was friendly. Resort was mostly empty so no line ups or waits. Unlimited a la cart meals was really fun. The schedule of restaurants is a bit confusing but it works. I really enjoyed all the food. Shuttle to princess and pierre resorts run every hour. Worst part of our stay was having to sign after every meal or drink, clearly not a huge deal.

Pierre Mundo Imperial: Amazing resort

The hotel was very nice, clean, spacious and relaxing. The room was always clean and fresh. The restaurants and the service was amazing. The food was excellent, 5 stars. The accessibility to other hotels and restaurants was a plus. The staff was great, very welcoming and offered great service. Very happy about my stay at Pierre Mundo

HS Hotsson Smart Acapulco: Location is a great

We have been staying at the Hs Hotsson in Acapulco for the past 8yrs.The location is perfect directly on the beach and walking distance to many restaurants, bars, casinos, the main reason we go is the weather.Acapulco has a dry season Nov.-May you get no rain.Many people we have met spend many months a year in Acapulco, I would recommend this resort and many more we have stayed at visiting Acapulco over the past 40 yrs.