Barcelo Karmina: Disappointed

This hotel was probably great at one time, but it definitely needs a refresher. The bathroom especially needs attention, mold is an issue. There was a problem with bugs coming up through the drain. The grounds are beautifully kept. The service was not great, understanding English was an issue. Only one area for adults only which is very small and overcrowded. The food was adequate. I would not recommend this resort to anyone.

Barcelo Karmina: Excellent Resort

The grounds at Barcelo Karmina are very well kept and beautiful. We also enjoyed the many iguanas that were often in the trees or having a "swim" in the pool. It was nice to see the water in the pools was checked as well as leaves removed daily. Our favorite was the Adult Pool. We must mention our pool waiter Daniel Hermandez, as his friendliness, and service was excellent.He definitely made our stay enjoyable. The dining was good. Our favorite was the Capri Grill. The staff there were excepti [... read more]onal. We ate breakfast and lunch there.Omelets and eggs cooked to perfection by the very charming cook. The staff were all so friendly and helpful. The Christmas Eve outdoor buffet and celebration was beautifully done. Such a great selection of food . The rooms are excellent. Lovely view of the grounds as well as the ocean. Sure nice to have two bathroom sinks. Plenty of closet and drawer space. Would be nice if the staff in general spoke more English. Many try hard, but some speak or understand little.We booked mentioning it was a 70 th Birthday. Some recognition of this would have been nice. This was our second vacation at Barcelo Karmina. Hope to return.

Barcelo Karmina: An okay resort

Room were very spacious, bed was hard. Food was mediocre, some nights it was better than others the drinks were always good Resort grounds are nice and easy to get around, the pools were nice and never had a problem finding a lounger

Barcelo Karmina: OK

NO GUACAMOLE! Sad because it is available and expected every other resort I stayed at. The resort itself is nice but has a limited number of English speaking staff which can be challenging at times. Easy to find a beach or poolside lounger, even at 10 or 11 am. Buffet was quite repetitive but lots of variety. Considering Manzanillo does not have as much tourist development as other parts of Mexico, not much to see outside resort.

Barcelo Karmina: Great resort

We arrived March14 stayed for 7 days,this resort is beautiful, very clean,staff are very friendly,happy to assist you for any of your concerns.(we had none).if you want to do some shopping better to bring pesos ,as some stores would not accept other currency... Other than that all was fantastic.

Barcelo Karmina: Nice Resort March 1st - March 8th 2018

I have been to this hotel a few times and sad to say in my opinion it has dropped down to a 4 star at most.Staff were friendly,food ok. I believe my star ratings below are fair. One example i can give you is if your not into doing the stairs try to get a room down low, elevators have been unreliable and i mean unreliable.

Gran Festivall: Never again!! Stay away at all costs!

As soon as we arrived the problems with this resort started. We were asked for a 500 peso deposit for a lock for the safe in our room. Not such a big deal but when you have paid $4000+ dollars to stay there I found this very unnecessary. We were driven to our villa by the bus boy and that is where the positives ended. We were in a 2 bedroom villa with our 3 children. It was worn down moldy and just plain gross. Other people hair all over the villa, bugs everywhere, , only sheets on the bed no bl [... read more]ankets. We requested blankets at the front desk got towels as no staff at this resort speaks english. Upon arriving in our villa I attempted to use the toilet. It didn't flush neither did the one in the second bathroom. Turned on the taps and nothing... In went to the front desk to request a room change where I was told they were having problems with the water and it would be back on an hour. We then inquired if once the water came back if the water slides would be operational we were told they were under maintenance for an undetermined length of time as well as the zip line.Both looked like they had been closed for quite some time. These were the main reasons we booked this resort. An hour came and went and nothing we were then told it would be on by the end of the night and to go and enjoy dinner. This was a whole other experience. The outdoor buffet was so covered on ants it could have walked off on its own. Nothing was labeled in English which would be a big deal if the food was at all edible but it all looked like three day old leftovers combined to make new disgusting dishes. The service was good keep my beer full which is good because I needed them!! Me and my husband attended the night club that evening and had a good enough time dispite the to tolites being full of waste due to the no water issue. We the returned to our villa to sit on the patio only to watch all the other guests bring their garbage cans to the pool to bail out water for their rooms. The beds are tiny and rock hard would have been better to have slept on the floor which is where I ended up more then once after rolling out over the course of the night. In the morning still no water and no answers for the desk just another lie about when it would be back on. By this time other guests were literally bathing in the pool and using the waterfall at the kids pool as a shower!! We met with our sunwing rep that morning and were promised the water would be on by 4:00. That came and went without any change. By this time we were starting to wonder how they were washing dishes or food and even cooking it with any sort of sanitary measures. Around 4:30 we finally go the news that our sunwing rep was able to move us. Thank god if I had to stay minute longer at the living hell I think my whole family would have got ecoli or worse!! If you have stayed at this hotel in the past know that it in nowhere near where it used to be. We were even told by a fellow Canadian that he witnessed a very large rat swimming across the main pool and then it laid dead on the pool side for more then a hour after the staff was informed that it was there. We were loved to hotel call Tesoro and it was above and beyond anything we could have imaged. Your web sight gave it a 3+ rating and Grand festival a 3 rating. Festivall is 1 on its best day. Tesoro deserves at least a 4. It would be in your companies best interest to drop Gran Festivall as one of you options or I imagine you will be reading many more reviews like these.

Barcelo Karmina: very good resort

Nice and clean, friendly staff, need a little maintenance but nothing serious. Would have enjoyed a little pre show music and dancing in the lobby or designated area not everyone stays up late enough for the disco. Food was good but there is a need to watch the serving temperature for the food. Some of it was cold and this could create a situation were food poisoning could happen. Overall great stay

Barcelo Karmina: Beautiful Place

We very much enjoyed our stay at the Barcelo Karmina. The food was delicious and the grounds and pools were beautiful and well maintained. Our room was the largest we've ever stayed in and it was very clean. The view from our room was fantastic. We would have like to stay longer.

Grand Isla Navidad Resort: Second Time-Will not go back

Having gone last year and having several disappointments, we decided we would try again now that we had a better idea of how the hotel works. We go for the golf which we love the course and the staff at the course. The hotel for two years in a row screwed up our reservations. We heard other people at the front desk complaining about the issue.. paying for a Grand deluxe room and not getting one. They didn’t care. In regards to all inclusive.. this hotel has some people all inclusive and s [... read more]ome not. The staff tended to serve the non inclusive before people with bands. This year we were told of many things that weren’t included in our all inclusive that were last year. On our last day we were trying to have lunch before going to the airport. Had spent all of our pesos. They cut off our all inclusive at noon. There are no other restaurants around and nothing at airport. It was a long hungry day. Very disappointing. Never been to an all inclusive hotel that had done this.

Gran Festivall: Oh no!!

Although the food was the best we've had at any resort, a few things were off. If you're accustomed to a soft bed and soft pillows, this is not the place for you. No blankets, just sheets. No wash cloths either. Waiters don't come around to take orders around the pool. Cockroach in our room. A rat in the pool, mouse droppings on the window sill. Mice could be heard in A/C units. Raccoons running around on the grounds. Water pipe broke the day before we left, no flushing toilets, no showers... th [... read more]at really sucked. Water slides were broken. Definitely need to get softer beds and pillows, also need décor in villas.

Barcelo Karmina: Amazing resort

We enjoyed our stay at the Barcelo resort and would absolutely recommend it to a friend. The hotel and grounds are beautiful and well kept. All the restaurants were excellent , service was good excellent customer service. Evening entertainment was enjoyable All in all we had a good experience.

Las Hadas by Brisas: resort

the grounds and pool area of the resort were stunning. the inside of the rooms were tired. we had mold and mildew in our room. our room towels were more worn out than the beach towels. Room could have been cleaner. asked for a queen or king bed and received 2 small beds. asked about changing and the customer service desk said we had to pay for upgrade yet it was stated when we booked for "deluxe" room. Sunwing rep told me that a lot of people had same complaints and the resort was trying  [... read more]to make a few extra dollars that is not acceptable. sunwing said they filed a complaint already about this. Staff was extremely friendly. would definitely go back. What a stunning view from our room!! one of the best views ever of all of our travelling.

Barcelo Karmina: Amazing trip

My husband and i just got home from this resort and it was one of our absolute favorit places we have ever stayed at. We will definitely be going back in the future. The staff was amazing and the food was awesome. We are so happy!!

Barcelo Karmina: Great stay

Beautiful resort, good food, friendly and attentive staff. Our first time in Mexico were not sure what to expect, but were delighted with our stay. We will return in the very near future, thank you for a wonderful week.

Barcelo Karmina: Excellent Resort

No line up, no waiting !Our suite was waiting, Beautiful,5 th Floor,balcony overlooking well kept grounds,beautiful polls and terrific view of the ocean.In minutes we were in swimwear,lounging at an adult pool, with a cold drink of our choice,delivered by the excellent pool service. No need to line up for 2 of our 3 a la carte suppers. Reservations were in our welcome package. Our first a la carte was the Kyoto, Japanese. So much great food, pleasant atmosphere,and excellent service. Our next A [... read more] la carte was the Agave, Mexican, restaurant. It's location and atmosphere is wonderful. The open air,and ocean setting is very special. The food and service could not have been better.We enjoyed a view of perhaps the longest and perhaps best fireworks display across the water from here--how lovely !! The Barceló treated us to a Christmas Eve Buffet and stage entertainment. This was beautifully set up on the grounds. The food selection was truly exceptional. Turkey, Barbequed steak, shrimp cocktails and so many-many- other dishes and choices !! We loved the Italian , Capri, perhaps the best. The a la carta was good food and excellent service, but their breakfasts and lunches were the very best. The friendliness and service we will never forget. The breakfast grill cook made your morning. Her smile, and knowing what our order was and how we liked it cooked was terrific. The staff all so friendly, and again excellent service. We so much enjoyed the extended a la carte lunches, of excellent "specials"from the menu, superior service and great view ! Our maid service was very good. She maid us feel very special with a floral flower heart decorating our bed and a hand written Feliz Navidad Christmas Eve. Our only bad experience was the Bugambilias Resturant. We were assigned a table and upon returning with our food found our table was taken. We immediately took another nearby table that was not set up. We were told we could not sit there , and moved to a table that was not set up. No glasses or linen. No service.After some time we were able to flag down a waiter, and ask for water and wine. Finally water came but never wine !! Oh well guess we can't expect perfection !!! The Mexican Show was very entertaining and well done.

Barcelo Karmina: Great resort

Resort was clean rooms were clean, staff friendly and helpful. Lots for the kids to do. Food was good only complaint was the pool chair availability. Rules of the resort were no reserving allowed yet people would throw towels on chairs and disappear for hours on excursions. Once we talked to security we found out we can just move them and take the chairs if they don't show up so we did. Resort was full and very busy but overall was a great family holiday.

Barcelo Karmina: 5 stars all the way!

The area of Manzanillo is absolutely beautiful and Barcelo Karmina is right in the heart of it all. Beautiful resort, sensational staff and lots of bang for your buck. Nightly entertainment was great and the food was amazing. Will be returning for sure!

Gran Festivall: Gran Festivall

The available activities is were this resort shines. The staff were great but it is a locals resort or most staff didn't speak English. The rooms were cute but not kept up. I'm actually ok with chipped paint and tiles(just adds to the Mexican feel) But we had mold growing in one of the closets and there were stains on the sheets and a hole in one of the pillow cases. The stairwell was tight also. It was nice having a kitchen though. We had a night without air conditioning and a couple da [... read more]ys with cold showers. The beds are very hard and small...I think we had a double. It looks like they are doing some major repairs but that meant there was only one main dinning room avaiable and 5hrs between 7am-10pm were there was no food available at all. No food was available between 11am-1pm and 4pm-7pm. We don't drink. I usually have lime water but occasionally enjoy the odd juice which was not available. The food was pretty good but there was poor rotations of food. I had plans on eating guacamole everyday(not an unreasonable expectation in Mexico) but it wasn't served once. Not even on Mexican night...I had to buy my owe avocados from the local market. The fish was always mushy or over cooked. There pulled chicken and beef were amazing though. There were no snack bar which they said there were. The grounds were very well groomed and clean. And so were the pools. The staff were helpful and pleasant. There were several staff that got extra tips for exceptional service. It was hard to fully enjoy the entertainment as everything was in Spanish but the dancers were impressive. Some shows were not very family friendly and it was very much a family resort. We loved the area and hope to visit it again. We always felt safe. The sunwing guide was very helpful with navigating the area and great suggestion. This resort has potential but not there yet. We had a good time but felt it was a bit over priced for what we got. We were talking to another couple who has the same room size we did and they paid $225 less than we did per person so we will be shopping around more next time.

Tesoro Manzanillo: Great resort at great value, even over Spring Break

Lovely, compact, family-friendly resort, constantly being cleaned; sociable and seemingly happy staff; decent food; and enthusiastic animation staff. Lots of Mexican families, which is considered a big bonus by my family.