Our Verified Customer Rating 4.1

Our Verified Customer Rating 4.1

(3159 Reviews)

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Jennifer Fournier  - 

Verified Purchaser

Dreams Vallarta Bay Resort and Spa: Resort review

This was our 4 th trip to Mexico but first time in Puerto Vallarta. We spent the week at the Dreams resort and honestly was somewhat disappointed. The staff were amazing but the resort itself lacked in quality. The food was very disappointing- we ate off resort twice and had amazing meals. The resort is for families and we were surprised at the noise level every night ! Multiple weddings occurring and very loud music until 11pm . All in all we won’t be booking here again.

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Valerie  - 

Verified Purchaser

Grand Decameron Complex Bucerias Trademark: So disappointed

The Grand Decameron in Bucerias was always a 3 star resort and we referred to it as the working man's resort. It has sunk to barely a 1 star resort in the last 2 years. We have been going there for 10 years and I doubt we will ever go back. This year the food was the worst I have ever seen it. Not being a picky eater I pride myself on being able to find food anywhere, this year there was more eating off site than I have ever done. The food is bland and repetitive. The rooms are falling apart a [... read more]

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Private  - 

Verified Purchaser

Paradise Village Puerto Vallarta: Good resort overall

Someone with kids would do really well at this resort. It does have a heated quiet pool too for adults that had very few children and a lap pool. The grounds were very well maintained and although our room was in a block quite a distance from the main building it was a nice room with a kitchenette and we were lucky to have two large balconies. The bed was comfortable and the maid service was really good. I know others have raved about the food, but I wasn't that wild about it, and I thought th [... read more]

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Disappointed  - 

Verified Purchaser

Crown Paradise Golden: Not great

We were disappointed. It needed so many repairs. The air conditioner never worked, the tap in the bathtub was ready to fall off and our fridge door fell off. The food was ok and it was clean.The staff was friendly and helpful.

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Private  - 

Verified Purchaser

Tropicana Hotel: we had a wondertul time

Our room was very nice spacious and very clean, only thing we would have liked was a mini fridge!! staff very friendly and helpful and grounds were beautiful, we also enjoyed our breakfasts by the pool

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Private  - 

Verified Purchaser

Riu Palace Pacifico: My fav resort

Resort is always clean, everywhere. Food is better than most similar priced resorts. Staff are awesome, always friendly and helpful. Rooms are nice, with liquor dispenser. Its a nice quiet relaxed resort, not a loud noisy party resort.

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Jesse  - 

Verified Purchaser

Riu Vallarta: Great holiday

Nice place. Good rooms, great food. Beach and pools were nice. We went during low season and prices were great even though it was a tad hot we didnt mind. Sunwing, nexus and tripcentral did a fantastic job!

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Private  - 

Verified Purchaser

Hyatt Ziva Puerto Vallarta: Tired and poorly maintained

I was expecting to have a high end experience given the elevated price for the property. The pool areas, including the washroom facilities were tired and not in good repair. At this price point I will pass on this resort and brand in future. Service was great however, no complaints there.

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Private  - 

Verified Purchaser

Riu Flamingos: Excelent Hotel

This hotel has everything you would want, even a water park for your children. The food is very good with lots of choices at the buffet and a- la- cart restaurants. The staff is very friendly and always ready to help. The rooms are fresh and clear with nice washrooms. Three pools and a very warm ocean. Please do visit with your family.

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Private  - 

Verified Purchaser

Riu Flamingos: Excelent Hotel

This hotel has everything you would want, even a water park for your children. The food is very good with lots of choices at the buffet and a- la- cart restaurants. The staff is very friendly and always ready to help. The rooms are fresh and clear with nice washrooms. Three pools and a very warm ocean. Please do visit with your family.

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Private  - 

Verified Purchaser

Riu Palace Pacifico: My fav resort

The single one thing that truly stand out since we started coming to this resort is it's staff. They are all super cheery, friendly and helpful. Every time we visited, it feels like coming to visit friends. The food here to me, is better than other resorts around the same price point. We love the buffet and we had our meals at the buffet 90% of the time. what can I say, this is our 4th visit this year, and we're already booked twice in September. Oh, and one draw that keeps me going back t [... read more]

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Private  - 

Verified Purchaser

Las Palmas by the Sea: Great resort

This resort was what I expected from a 3 star resort. Nothing to fancy but all good. We had a great time. One thing that I would recommend is having my staff that can speak English. Entertainment could have been better.

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Private  - 

Verified Purchaser

Grand Decameron Complex Bucerias Trademark: Not the same any longer

I have been here before when it was more vibrant, Although the staff are great and the food is on par with the ratings, I honestly will no longer return. Bucerias has beautiful beaches but the local authenticity of humble kindness is no longer, it has been pushed out by xpats, apartment buildings and big corporations. You can see the struggle of the locals and it saddens my heart. If I do come back to bucerias it will be to stay at a local small hotel or homestay. The Decameron is bland l [... read more]

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Private  - 

Verified Purchaser

Grand Decameron Complex Bucerias Trademark: Decameron

We have stayed at the Decameron for many years. The upgrades they have made are greatly appreciated. The new lounge chairs were comfortable around the pool. The specialty restaurants did not disappoint. There was a huge group of seniors which completely booked the middle buffet and we were not allowed to sit and eat in there. The morning coffee was not available from the machine until 7 am. It was nice to see regular staff there. We were disappointed that they put us on the fourth floor beca [... read more]

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Private  - 

Verified Purchaser

Secrets Vallarta Bay: Not What We Expected From a Secrets

Our first visit to Mexico umpteen years ago was to a Secrets albeit a brand new one. Since then we've been to Mexico many times and several other continents so perhaps its we who have changed. Grounds are great and rooms very comfortable but that isn't enough for this level. With so many special events the resort is very noisy at night. Food was average across the board with only Oceana and the Mexican Restaurant rising above that. There was a lengthy list of small things such a a finicky t [... read more]

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Private  - 

Verified Purchaser

Riu Flamingos: Ri-U, Not for Me

Ri-U?- Not for me I start with saying I am a 40 something female solo traveler that has stayed at many resorts, so that may alter the review. I had never stayed at a Riu before, and probably wouldn't again. However this was a recently renovated resort- no complaints about most of the cleanliness (often no toilet paper and sticky walk along pools), but for the most part they were doing their best to keep up. It was very busy and loud, but the staff seemed to do their best to follow the crow [... read more]

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Minnie  - 

Verified Purchaser

Riu Flamingos: Amazing resort

Just got back from a 2 week couples vacation The resort is so beautiful and clean loved everything ,especially the staff a few people that really stood out and went over and above for customer service was Vencinca at the buffet restaurant Luz at the beach towel exchange , Coral on the entertainment team and the bartenders at the la Cantina bar best bar and drinks there are only 2 things I would change that this resort first is bring reservation system back people don’t like standing inline for  [... read more]

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Shar  - 

Verified Purchaser

Riu Palace Pacifico: Return trip..loved it

So we stayed at the Riu Palace Pacifica 7 years ago and wanted to compare after the renos and changing to an adults only. The staff at this resort was exceptional, everyone seemed to be enjoying their jobs which makes for a wonderful atmosphere. The rooms were very nice, bathroom with large walk-in shower. AC was quite quiet and worked well. Nice balcony and we found the bed comfortable. Food was excellent at all restaurants, buffet and pool area. Drinks were very good..we tried many. Pools an [... read more]

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Sami  - 

Verified Purchaser

Riu Flamingos: RIU Jalisco Puerto Vallarta April 2026

Fantastic vacation, great room, food, pools, staff and ocean was so warm I practically lived there. Highly recommend for couples, and kids (separate climbing structure and pool, buffet had lots of choices for them)

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Private  - 

Verified Purchaser

Iberostar Selection Playa Mita: Easily among our top 3 resorts

Loved everything about this place. The food was incredible, the staff were friendly and hard working, and we were happy with our room (we upgraded to an ocean view). Several pools to choose from, and we enjoyed the numerous activities for adults and kids. Loved the policy of "anything on the lounge chairs before 9 am will be removed", which prevented people from reserving chairs. There was never a shortage of chairs, and lots of locations to choose from. The coffee bar was a nice bonus, and the [... read more]

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