Quaint resort

Look carefully at the layout of this place. It is not on the beach. There is another resort behind it that overlooks the beach. You have to walk thru the lobby and around another building to reach the area where you can access the beach. The staff are friendly and helpful and a few are funny and entertaining. The grounds are immaculate. The rooms are clean. The food is good. However we experienced a nasty sewage smell in the area off and on thru out our 10 day stay. We had a great time here bu [... read more]t I would try a different place next time.

Decent value. Recommend.

A nice cheaper and cheerful all-inclusive in the hotel zone. Recommend? Sure! Food: Buffet was ok. Hot and a passable variety. Omelette and egg station. Nice Mexican buffet poolside on Saturdays. Con: only one specialty restaurant (Italian), and you need to reserve at the buffet entrance when it opens at seven am on the same day that you wish to have your reservation. Tried it, once. That was enough. Staff: Great folks all around, from restaurant and bar, to front desk, to housekeeping [... read more]. Pools and beach: Nice family pool in main area, as well as another at the beach club. BOTH had swim up bars. Fairly good access to loungers as long as you didn't wander in late morning. Bars: In addition to the swim up bars, which close a little early, there are two additional bars. One is open til 1am, cuz who stops drinking at seven? I found the drinks tasty, as opposed to some other value resorts where they can taste a little "fake." Location: Hotel zone. Access to the beach at your resort, and city bus or taxi if you want to go downtown. I walked and it took 45 minutes to an hour. If you are a walker, you could cross the street to the Versalles neighborhood and explore some restaurants. Rooms: mine was dated but in good repaiir. Clean, and good housekeeping service. SURPRINGLY COMFORTABLE BED! Recommend? Sure! You get what you pay for. No fancy water features or multiple top drawer specialty restaurants, but warm sun, good people, and you won't starve.

There's a twist you should know first.

There are 3 resorts in a row. Two with similar names on each side of one, (Sunset?) which is currently under renovation and expansion. Plaza Pelicanos Grand and Plaza Pelicanos Beach Club are NOT the same. PP Beach Club will be demolished to continue the expansion of the middle resort. This background is important to understand in this review. PP Beach Club has a beautiful location with 2 pools. One pool is beside the beach and has a bar, snack bar, and area for shows. The rooms, another [... read more] pool and diningroom are across a street from the beach/other pool area. Because this section of the resort will be torn down, the maintenance is subpar. Light fixtures are literally not attached to the wall, bulbs are burnt out, shower sprays over entire bathroom, and air conditioning is set at cold (no matter the setting). I'm not joking when i say i slept in my winter coat! There is no lockbox for valuabes in the room unless you ask to have it installed for your stay. The food was horrible. If you're coming to Mexico for the food, look elsewhere. Drinks were fine, pool area by the beach was very nice but the snack bar was also not good. Hamburgers and hotdogs and fries. Rarely even tortilla chips... that's a staple in my opinion. If you get a great price, it might be worth it for location alone but if you have expectations of the basic Mexican resort experience, you will be disappointed.

Not so great resort

I found it to be so very disappointing and would never go back there again. The hotel lobby smelled like faux air freshener, the buffet area felt like a cafeteria, the courtyard pool felt like a set out of The Stepford Wives movie, the room they tucked me in was on top floor and way off in a corner overlooking an unappealing alley and had no fresh air, the discothèque was a joke, the drinks were fake and sugary tasting, the ocean side pool was missing tiles and looked dingy, the poolside chairs  [... read more]were uncomfortable, the two separate parts of the hotel were confusing at first and there was no fitness area. I cried my first night there and almost gave up my whole 2 week all inclusive vacation because i was SO disappointed in the whole resort. Fortunately i met another guest, who had the same feelings as me when her and her husband first arrived and she guided me to a sweet and very helpful and accommodating lady in the lobby named Esther! She came to my rescue and was able to help salvage my 2 week holiday! She was able to upgrade my room, for a fee, to a ground floor poolside room with sliding door to the outside air and ocean, along with that she upgraded my wristband which gave me access to the gym and all amenities at their sister resort, the Plaza Pelicanos Grand Beach Resort, 2 resorts down the beach from where i was! So every morning, for 13 days, i packed up my bag and walked the beach to the Grand and spent my whole day there, only to come back to my room at the Club to shower and sleep, and then head back to the Grand for dinner and the evening.....having to be back by 9pm before they locked the beach entrance to the resorts. I also ran into a couple their first night at the Club Resort and she was having the same reaction that i had had the week before upon my arrival! I then did what that other lady had done for me, and I guided them to Esther who was also able to upgrade them and salvage their holiday as well! That Esther must be one BUSY lady trying to accommodate all the unsatisfied guests that show up at the Pelicanos Club? And if I hadn't connected with Esther this review would have been a whole lot worse and I'm sure those couples would say the same! But i will never stay there again.....no matter how wonderful Esther is! (**as well, I would like to mention that all the staff I dealt with were very nice....its just that the resort was not)

Peaceful resort

Resort was nice and quiet. Rooms were clean although we did find a couple bugs and they can use a little upgrading but other than that it was comfortable. The staff were friendly and helpful. I like how we had the option of using two different pools in two different locations. Made for a nice change of scenery every day. Most bars except one closed at 11PM and didn't open until 11AM the following day. I thought this was a bit weird as we couldn't get drinks before 11AM. All in all we had a [... read more] great stay.

Plaza pelicanos club

The staff were wonderful - very helpful and pleasant. The buffet adequate with many choices. The rooms were clean. We requested a room change because of the distance to the lobby and pools. This was facilitated quickly and pleasantly. Unfortunately, our room had a musty smell and we had no hot water to shower with the whole time we were there.

Needing many upgrades

Weather was great! First room they took us to was very damp smelling and view was a concrete wall 4 feet away. They did honour our request and moved us . We were in a Standard Room . First 3 days our bedroom lights didn’t work on our 2 nd request they came and fixed . Bathtub drain very rusty and lots of enamel off the tub so many black spots . Pool was clean , staff very friendly and good service . Food was always lukewarm except our eggs which were the only one of 2 things cooked on a gril [... read more]l in front of us. Most meat was pre cooked and in chafing dishes . Resort dining and sleeping and smaller pool on one side of street , beach , larger pool and rest of resort on the other side . Resort is in bad need of upgrades to rooms and not the cleanest

Resort going downhill!

I have been coming to this resort for a few years. It has definitely gone downhill! The rooms are tired looking, some of the patio doors didn’t lock and the smell of sewer throughout the hotel was not nice. The pool was quite often dirty with straws and cups and other miscellaneous items in it. The food at the buffet was not of a good quality and all of my dinners were spent off the resort!

Well worth the money

The hotel is right in town so it os easy to get anywhere. I felt very safe there at all times. The staff is all unbelievably friendly and accommodating. Both pools were always clean and the grounds were well taken care of. The rooms were fine, nothing fancy but you're o ny there to sleep and shower anyways. I would recommend this anyone

Nice resort

Hotel is nice for an older place.and staff is excellent. Lots of rocks on the beach if your walking on the beach. It was cleared near the hotel. Only thing it is missing is a workout gym on the property. All rooms should have balconies. Eating areas were clean and loved the made to order omelettes in the morning. All fresh fruits and vegetables were available. It's a 35 minute walk to the downtown area. Airport is 10 minutes drive .

Great resort!

I absolutely loved my experience at plaza pelicanos club beach resort. The Hotel is modern and very clean. There are 2 pools and the beach nearby. It is in a great location, very close to the malecon and other tourist attractions. The buffet was standard however the a la carte restaurant was phenomenal. There are many activities that can be done at the hotel such as kayaking, yoga and nightly entertainment. Marco is the activities manager and does a great job at ensuring guests are entertained.  [... read more]The staff is amazing here, very friendly and helpful. I would come back to this hotel in a heart beat!

Exceptional service

I think this is a great hotel at reasonable price. It was close to the romantic zone so quick Uber or good walk takes you to gallergies and shops. Best part of the resorts the staff who go out of their way to be helpful. I liked the smaller resort as dining, cafe and bar are easily accessible.

Meh you get what you pay for.

This resort was ok. It was very inexpensive and you get what you pay for. The location is pretty good. Fairly close to town. A short cab or bus ride away. The staff are great. The rooms are clean. The food is a 4 or 5 out of 10. The pools (2) are small-ish but very warm. They are heated. I just LOVE a warm pool. The beach is nice. Not enough chairs though. The bar selection is the usual all-inclusive menu. I wont stay there again because I would prefer a hotel closer to the Romantic Zone [... read more]. Happy Vacation to you!

Good location

We enjoyed our two week stay. Very friendly staff, very clean resort, well maintained. Lots of fresh fruit, vegetables and fish on buffet. We liked the coffee and pastry lounge, played scrabble there each night. The lobby bar had hor dourves at 5pm. Very nice touch. This is a family resort but didnt feel crowded. For older ones there is an area around pool that was quieter. Location is excellent for walking to stores or mall, bus stop one block away. 10 pesos. My only negative, smoking is permi [... read more]tted around pool .

Not a bad little place.

Heads up for this place. it's not a overgrown large resort. That's not bad. Room was nice and the cleaners keep it clean. They staff keep the grounds clean and it showed. The buffet was small but ok. Breakfast was always good. Like any place there is some downside, the safes in the room are the old school ones not the digital ones. Some staff have the don't care attitude. And you have to cross the road to get to the beach. But, it's close to downtown for walking. Note if the resort does the  [... read more]dinner at the beach, plan on going in town. The food is always cold except for burgers and hotdogs. Would I stay here again? Yes, yes I would.

“Хороший бюджетный вариант”

Соотношение цена-качество просто идеально. Убирают регулярно, персонал отзывчив и мил. Стараются помочь по мере возможности, все наши просьбы и вопросы без внимания не оставили. Питание приличное, причем меняют понедельно, есть набор блюд изо дня в день (сосиски, сыр, омле [... read more]Ñ‚, яичница, йогурты и Ñ‚.д.), есть неплохие вегетарианские блюда типа темпуры, шпината, в некоторые дни предлагают разные виды риса, мяса, супов. Голодным остаться трудно, изысков особых нет, например из сыра предлагался только один вариант. Но с другой стороны и стоимость отеля совсем не запредельная. в январе поменяли все матрасы в старом корпусе.

Not What The Reviews Report

Would not go back to this hotel. I think there is is some review confusion between this hotel and the sister hotel the Pelicanos GRAND. To start: The cleaning staff did a reasonable job cleaning our room with a 20 peso tip, however the common areas were a different story. Hallways and stairs had chewing gum deposits that have been there for a very long time based on the colour.(Black). Coffee stains on the floor that were recently deposited upon our arrival were still there a week later when [... read more] we left. One thing not in the reviews or hotel information is the disco club which is very close to the hotel and they start blasting out noise mostly BASE from midnight to 4.30 am. The majority of the hotel can hear this based on other people we talked with. Make sure you have very good ear plugs.(Not Every Night) Have no complaints with the staff, friendly and helpful. Worth every peso you tip. This hotel is a party hotel, there is a lot of Mexicans and the Canadians that are there, seem to all smoke. If you want to sit around the pools then you will find it hard to find a non smoking area. This is classified as a non smoking hotel but it is not enforced, so even in the hall ways you smell this crap. If you want roast beef,steak, or butter you are not going to get it here. Most meat is in a sauces. There is always chicken, in a sauce, grilled, barbecued, fried.Best meal of the day is breakfast and sometimes lunch. There is always fruit, desert, but no ice cream.Food is very repetitive and mostly spicey catering to the Mexicans. There are 2 pools. One where you check in and the other is across the road where all the activities take place. The pool across the road has food through out the day, hot dogs ,ham burgers, and pizza. The bars close around 500 PM except the margarita bar which is open until I think 11.00 pm. ( I never went there because they only serve margarita and mojitos.) If you want beer or wine you have to get from the dinning room. When entertainment starts at 9.00 pm across the road the bar opens, there however it only served beer. There is a small coffee shop which is open all day and serves espresso, coffee, cold water, sandwiches at noon and snacks.

Three stars

staff were always helpful..if you tipped the room was very basic..we had washcloths turned into swans and flower petals ...if we tipped the pool was small, no beach access and not enough chairs and loungers for guests the food was good but they served the same things all week. we spent most of our time off this resort as it was not what we expected.

Amazing service!

This hotel is great for the price. The people who work here make it totally worth your while to stay! So friendly and helpful...amazing customer service. The rooms were clean and the food in the buffet was good, but there was not a lot of variety. I would definitely recommend this hotel to my friends...

GOOD RESORT

Had a nice stay 2 weeks friendly staff very help full . Last day was a little stressful checked out at 11 am your flight wasn't till 930 pm front desk people said we have leave 1 guy was rude.I said we have to the 24 th were are going to go have the right to eat and drink till we leave. Jamie the manager great guy and yes your with sunqest we will honer til you leave.Lots of locals nice people would go back.