Great place

Nice and clean hotel. good emplacement close to downtown (Malecon). Food was very good and personnel very good and very helpful. Great view from all room. Quiet hotel. i will return if i have a chance. I recommend this hotel.

Amazing Vacation

We’ve been to Mexico a few times and this is probably the best experience for us. The place is on the small side which we liked. It’s not crowded nor noisy, and there’s always available chairs by the pools. Grounds are well-kept. We loved the jacuzzis and the pools. Staff are happy people and always checked on us. Special shout out to Mario, Lorenzo, Dolly, Edgar, and Daniel. The place is awesome but it is the staff that makes it top notch! The only downside is there’s not a lot in terms of food [... read more] options specially breakfast. But for what they had, we loved the Italian restaurant; and the international, barbecue, and Spanish nights at the Mirador. Drinks are not watered down. Eliana from Trip Central is great! Jesus Duenas Ibarra, the Sunwing representative, is the guy you would want to sell you experiences. He’s honest, thoughtful with his words, and never pushy. We returned to Vallarta because of the clean beaches and gorgeous sunsets. But our experience at The Sunset Plaza gave us more than what we wished for. We like trying different places in Mexico but the Sunset is one that we would love to stay in again.

Awesome food!

Really enjoyed the stay. Staff was great. Food was excellent, made to order. All inclusive is the way to go. Rooms and balconies are large with ocean view Smaller resort with big personality and a chill vibe Would definitely stay again!

Stunning views and exceptional service

We loved the fact that we had an ocean view practically from anywhere we were on the resort, and the view from the balcony was spectacular. The sunsets were incredible as the name of the resort would suggest. The food was great at both the outdoor and indoor restaurants. The menus changed every day at both so there was enough variety and everything we had was excellent. We enjoyed that it was mainly a la carte except for some special events like bbq night and Mariachi night which were buffet st [... read more]yle. My husband and I enjoy seafood and there was plenty of it as well as many other options for both meat lovers and vegetarians. Most nights there was live music and Mariachis were excellent. We would have liked some form of live music every night, but we still enjoyed ourselves. We were there to relax and weren't looking to party so it suited us fine. We enjoy spending a lot of time at the beach and we were not disappointed. We enjoyed the water, the sand and there were plenty of chairs with shade. We took a 10 minute bus ride into town of Puerto Vallarta. Very easy to get around and found helpful people everywhere, no danger of getting lost. The Malecon and Romantic Zone are definitely worth checking out. We enjoyed walking around, doing some shopping in the flea markets and along the boardwalk, and taking in the culture. We also took an organized tour to San Sebastian into the mountains and really enjoyed it. There was noise from construction at the resort due to additional building that's going up, but it was easy for us to forget about it. Overall, I would highly recommend this beautiful resort.

Perfect vacation !!

Absolutley love this resort!! The service is impeccable.. every staff that we encountered were awesome super friendly and helpful. They get to know you by name and treat you like family. The rooms are clean and the food is great. A nice selection of food at all times of the day or night. I have no hesitation in recommending this resort!! I will return!!

So Amazing

Pretty much everything; wonderful restaurant, great view of the bay & beach from a large balcony. The room was exceptional; one bedroom with two baths; marble showers etc. Service was exceptional as well.

Awesome Resort!

We loved our stay at the Sunset Plaza and woukd definitely return! The staff was awesome, food great, service amazing and the rooms clean, stocked and had everything we needed! I loved the cabanas and pool service at the adult pool. The quacamole and fresh salsa/ chips and tempura fish was so good!

Excellent Resort

Hotel is clean , close to the main town and on the beach. Food ,pools,rooms , hotel staff and etc. Met all our expectations. Can not say anything bad about this hotel. Rooms had a great view of the ocean. In the morning we could see dolphins in the distance. All the staff is friendly and helpful. We would return back to this Resort.

Wonderful first winter vacation!

Sunset Plaza was incredible and better than I expected in every way. Greeting upon arrival to helping upon checkout was great. Great room. Great food choices. Clean resort inside and out. Will return.for sure.

Second time back and best vacation ever!

Everything is absolutely perfect at this boutique resort. All have ocean view rooms. Manager and staff are fabulous! Food was always wonderful and made to order. We can't say enough about this resort. If there was anything we needed, it was promptly received. Everyone was always welcoming and kind. Quiet resort so not many children. 😁

Top notch resort

To all the staff at sunset plaza we thank you for another great experience at this resort. You are all the best fit for this property and hope when we return that we will see all your smiling faces and enjoy your excellent service once more. 5 star staff for a 5 star resort...see you soon.

Sunset Plaza is Very Great

Service was Excellent. Food was outstanding. Love the idea that it's a smaller resort and that we were not bothered by people "partying" it up etc. Very clean resort. the staff are so very professional and friendly. I can't think of one thing that we did not like.

Wonderful Resort

Well kept resort. Every room has an ocean view. The staff are very friendly and work hard to make your vacation enjoyable. The swimming pools are lovely with a great swim up bar. Mexican night is lots of fun with a buffet of Mexican food and a live mariachi band.

Wonderful Little Resort!

We loved the small friendly feel of this resort. The meals were good quality and staff helpful and friendly. The pools and grounds were lovely and amenities great. Every room has an ocean view, were a good size and up to date with roomy balconies. The location from town was close (2.5 km) and the resort had a nice stretch of sandy beach out front. Highly recommend this resort.

Great holiday decision

From the moment we got there we were greeted with warm smiles, friendly staff, luxurious surroundings, and second to none service. Plenty of food options not to disappointment. Thank you to all and we hope to be back soon!!!!

Enjoyed this property

This was a great time and experience at this resort, ordering from a menu and not picking from a buffet lineup was excellent. The staff at this place could not do enough for you to make sure your stay was close to perfection. The chefs and dining staff would go out of there way to have everything prepared just the way you liked it. I would go back in a second,be sure to try the crab cakes on the lunch menu.....to die for!!! Would recommend.

Great service and holiday at sunset plaza resort and spa Puerto Vallarta

Thanks to our rep at trip central we were able to have a great vacation. Service was always with a smile. Key is the location of the resort 15 minutes from the airport, boardwalk and all amenities just across the street. Check in and checkout was a a breeze. The food was great, they will do their best to meet all your needs. Top quality drinks. The resort is not overly large and never felt like crowds of people very relaxing, the pools are heated which is great because it does cool down  [... read more]at night, and I have been at resorts where the pool is too cold to swim in. The service around the pool was great. All rooms have ocean view. Entertainment was above average " no Michael Jackson" lol The beach is not the best, very rocky in parts for walking, they do put chairs out, no loungers so if you are a beach person you may have to rethink. I had a fabulous time and would return.

Better Each Time

This was our 4th visit to Sunset Plaza. The 2 of us stayed from Feb 20 - 27th. It truly was like 'coming back home'. Javier met us at the front door with smiles, calling us by name and welcoming us back. I hope the Resort owners really understand that the Sunset is so popular due in a large part because of the staff. Prior to leaving for our vacation I emailed the resort with some specific room requests....everything was exactly as I requested on arrival. Javier runs a tight ship without you eve [... read more]r seeing what's going on behind the scenes. He is one of the kindness and most genuine people I have ever met!!! If you want a party resort or a place for kids to have a big pool with slides etc, this isn't the resort for you. Although I didn't have any children with me, I did see the activity director and staff conducting lots of fun activities for the young kids around the resort. The pools are both heated, service around the pool was spot on, all our meals were wonderful. Sure, sometimes it wasn't exactly as ordered but.....you're on vacation. The staff try so hard to please you and will do anything to make it right. Take the time to talk to the staff, learn about their lives, education, families. You will be surprised at the diverse group working at Sunset. The entertainment at dinner the 3 times a week is far above the usual resort entertainment you're use to. The refurbishment to the hot tub area are lovely and the sitting areas make for the perfect sunset sitting spot. Our room was cleaned spotless everyday as well as the fridge refilled. If there was something extra you wanted, just leave a note. I really have nothing negative to say. Maybe the fact the beach in front of the resort isn't the best for swimming, but a short walk and it's no longer a problem. If you're looking for a smaller resort, amazing staff, wonderful food, breathtaking views from all rooms, warm pools and a spa with a wide range of services - Try The Sunset Plaza, I don't think you'll be disappointed.

Very Nice

This hotel was very nice, probably a little more modern than most. The hotel was very clean, the grounds are kept very well, and everything looks lush and green. We really liked the adults only section by the pool and the hot tubs on the roof tops (which were adult only as well). The beds in the adult only pool area are fabulous! (you have to get up pretty early to get one) The pool temperature was actually very warm, almost bath tub, which is nice when it is a little cooler, but not refres [... read more]hing when it is hot. There were always enough chairs and umbrellas, no matter how late we got to the pool or the beach. The service at the pool was fabulous! The wait staff around the pool really work hard and come around quite often to bring drinks and food. Loved that they had a pool food menu and food could be brought right to your chair! The hotel itself is nice in that every room has a huge deck and great view of the ocean. My one complaint would be that if you don't get a suite- you are stuck with only queen size beds- they do not have a king bed in a regular room. I understand that it has to do with the fact that this hotel does really cater to owners (time share owners). The room was still spacious and met all of our needs. The washrooms were pretty up to date, and done very nicely. Lighted closets were a nice touch as well. We don't spend much time in the room, so everything was great. The maids do a fantastic job cleaning the room, they did a very thorough clean every day and we really appreciated that. Turn down service was nice- only problem is they come too early. 6:30 is a little early, esp. as most don't even go for supper until 7:00 or 8:00 sittings. The pillows could definitely be replaced with better ones- the website talked about a pillow menu- but I didn't see anything of the sort. They did however have a scent menu for your turn down service which was a nice touch. Beds were average as all beds in Mexico are. The restaurants were very good. Nice that the menu's change a few times during the week, and there are also some buffet nights with entertainment. (Loved our dancing food server at the buffet- he made the night so much fun!!!!) The resort manager came out to meet us when we arrived- which was very nice. He didn't really speak to us the rest of the trip, but did come around to the owners to see that they were happy and all of their needs were being met. This is a quieter resort, not really great for those with kids as there are not really any activities for middle age kids. They have a kids club for the younger ones. We really enjoyed the resort. It was the staff that made this resort. Humberto for breakfast, Alan at the pool, all of the waiters in Luciano's, and the young bartender (I am sorry I can't remember his name now) in the lounge. (He had flair!- tossing bottles while making our drinks and always a big smile) My only complaint would be that owners were really catered to sometimes more than others which is ok- they are owners and they spend more time and get to know the staff- but if you wanted me to be an owner- you should be treating me the same way. All in all we really enjoyed our time at this resort. We were able to eat, drink, and relax which is the main things we want from our holiday. We would definitely go back to this resort and would recommend this resort.

Home away from home!

Our 4th stay at this exclusive resort. The staff are all genuinely willing to help. The food is fresh and nicely presented. The resort is small so you get to know your neighbors enough to say 'hi'. The one bdrm suite is perfect if you travel with children. Everything you could ever need plus an extra full bathroom! (Laundry facilities on lobby floor too). We cannot wait to return next year!!! A big thank you to our super travel specialist Debbie Maguire! Professional, fast and accessib [... read more]le! #1