Very nice adult's only hotel

It's our fourth time to this hotel. We love that it's beside the golf course. The staff is extremely friendly. The a LA carte's restaurants are very good. The lobby bar is nice. The snack bar has good food and Jesus the waiter is the best. Thank you for another great vacation!

3rd time is a charm

I usually go with hubby who likes the rainforest vibe. This time I took my niece for her birthday. She absolutely loved everything. Small resort with access to 4 others providing so many options. All the excursions booked had hotel lobby pickup. I really appreciate that since Hyatt took over the resort has put in hand rails going up to your room. I like the 3rd floor so you are on the treetops. You may be as social as you like or feel private if you need. Some younger people are repeat v [... read more]isitors. In 10 days we did 6 ala cartes, 4 excursions, and a show. We did Zumba at the party pool followed by volleyball. Going in September meant fewer crowds but the mosquitoes were lil snipers. When I go in April I don’t need big spray but we had just enough for our stay. The staff are always nice and helpful. Service is excellent whether you tip or not. So if you find you don’t have it on you don’t feel bad. Entertainment hasn’t seemed to change and becomes repetitive after a week like most resorts. Niece and I celebrated our moment with matching tattoos at the Hacienda. It was my first and I picked it out. Niece is talking about returning with her partner. I find the rooms spacious but I will return and get the penthouse. Love the extra space and the rooftop deck with small jacuzzi. I am so glad the pool restaurant still has personal service and many of the staff hasn’t changed.

Amazing resort

This is my 2nd time and can't wait to return. The staff are so welcoming, helpful and so pleasant. They are a joy to be around. Liz & Jorge in concerige arranged rides and picks ups. The entertainment crew Abigail, Fabian and Tiko were so much fun made everyday at the pool. Miriam in the breakfast buffet knew our drinks by day 2 ? Loved our stay at Sian Ka'an Escape

Wonderful experience

My first time at this resort. Can’t say enough about the resort. Room , pools , food excellent. I was also surprised that they upgraded my room. The staff is wonderful, very pleasant and always available. I really enjoyed the perk of experience and exploring the other 4 Bahía Príncipe, that was a luxury. Was able to book à la carte meals and they were delicious. Lobbies of all places were exceptional. I would definitely return.

Amazing Resort

I truly enjoyed my second trip to Sian Ka'an. I want to thank the staff who were friendly, helpful,and asking if they could be of help and if I needed anything. I had a few à la carte dinners; however, I enjoy Alux restaurant the most. My room was upgraded on my check-in, and it was located in a great location. I will be returning early next year. As a single traveller I felt safe in the resort.

Sian Ka an is a beautful lush resort

The hotel grounds are a beautiful tropical oasis. Our room was spacious, clean and close to the pools and main building. Italia went out of her way to take fantastic care of our group of 11. She was at our disposal and was able to book us into the Alux a la cart restaurant, which was an amazing dining experience. In addition, Italia made accomodations with the chef from Portofino to prepare a specialized meal for our group when we couldn't get into that a la cart restaurant. She also arranged [... read more] for transportation to the other resorts so we didn't have to wait for the trolly for dinner reservations. Luisa and Rosa provided exceptional spa services. I would highly recommend booking with them at the spa. A recommendation I would make is to improve the on-line booking process. It has many glitches and makes the process extremely frustrating. You can't book any a la cart restaurants unless you are checked in on line. And if you are a group of more than 6 you can't book the a la cart restaurants anyway. Ten days before our trip, 99% of the restaurants were fully booked for the full 7 days. We are extremely grateful to Italia for assisting us when we arrived. We would have booked many more restaurants but they are somehow all fully booked. There needs to be a better fairer way. The seafood night at the buffet was excellent. The pool restaurant food is also very good and hot. We found the buffet was good but the food wasn't always hot. The service in the buffet was also very good. My other suggestion would be to have more dance entertainment after the main show is over. Even leave a play list going so guests can get up and dance.

Great resort

Staff very nice and caring. Grounds very well kept. Older rooms but spacious and clean. Nice pool and good entertainment. Shows every night at lobby. It was my second visit in 2 months. Beach at Akumal is good. Lots of chairs and good entertainment.

Relaxing Resort!

If you are looking for a resort that gives you a relaxed feel this is the place The food is great, the service from all.the servers are unbelievable These people know the true meaning of hospitality!!! From.The front desk to the driver's of our shuttles The housekeeping sparkling!

Home away from home!

We have enjoyed the beautiful Sian Kaan for many years; it always feels like going home when we arrive! The rooms are a little dated, but clean and comfortable. This is a very small hotel, which makes getting around very easy; you can easily walk everywhere. If you want to take advantage of the other 3 hotels, the trolley system works great and is easy to hop on and off to get around the other hotels. The food is generally pretty good, and by staying at Sian Kaan, you have access to all  [... read more]of the other restaurants and buffets at all 4 of the hotels... many different menus to choose from and something for everyone. We tried the new Smoked restaurant and loved it! When you go, you will recognize Daniel, who previously oversaw the Sian Kaan buffet restaurant... it was nice to see him again! There are so many great staff members who provide exceptional service... a special shout out to Alina and Eglaydy in the main buffet who always have our drinks ready when they see us coming in and go out of their way to make each meal enjoyable. Claudia, Jose and Jesus in the Cenote who keep the food and drinks flowing at lunch or while we play cards in the evening! And most importantly, Camila with Guest Services, who couldn't do enough for us the whole time we were there, she is fantastic! This was our 1st trip back since the Hyatt merger, and although we are very disappointed with the significant changes to the Reward program (we were previously Black level), the staff at Sian Kaan went out of their way to make returning guests feel appreciated! We have always had great service here, but this trip was truly exceptional! Everywhere we went, the staff was bending over backwards to help us. There are so many kind, caring staff here - it really makes up for any shortcomings of the hotel. We travelled a little later in the season this time and really noticed the low occupancy. The upside of 50% occupancy is that there is never a shortage of chairs anywhere you go, pool or beach! The downside is that they rotate closures of restaurants, making it a little more challenging to get into your favorite places. We found the selection at the Sian Kaan buffet was significantly reduced because of the low numbers, and while I understand it makes perfect sense from a business perspective to reduce staff, limit food on the buffets to reduce waste, and rotate closing restaurants and move staff around...it can be a little frustrating as a guest. If you are planning to go in the off-season, adjust your expectations. Long story short... we love the Sian Kaan, but hate the new Hyatt Rewards program. The amazing staff helped to offset the change this time, but work is needed to improve the Reward program to retain long-time returning guests.

Great Vacation As Usual

Sian Ka’an has become our go to vacation place every year. We love the ambience and the welcoming staff who remember you from previous visits. It’s a laid back place but if you want a more exciting vibe you are able to visit the sister hotels via trolley. The trolley is part of the fun ! Love having the choice of restaurants every evening and I’ve never had a problem booking them prior to leaving on holiday. I honestly can’t say I’ve had a bad meal. Our latest discovery was Le Gourmet, the lam [... read more]b chops were delicious. I had requested a room halfway between the lobby and the Cenote pool as my husband walks with a cane. We were in Bldg 7A. Room # 40701 and I couldn’t have been happier. The room was immaculate and well maintained by the maid and fridge people. We did the tequila tasting this time and enjoyed it. They give you various fruits, chocolate and yes, bugs to try with the different tequilas. Yes, we ate the bugs !! The only suggestion I can think of would be provide a microwave at the buffet as sometimes the food gets cold when it’s sitting out. If you’re interested in getting a tattoo while you are there, you can visit the Hacienda (a shopping and entertainment venue in the complex) and go to Jaguar Tattoo. Ramon and Henry are talented artists. This was my second tattoo and I’m planning my third on the next trip. My husband who had vowed to never get a tattoo also got one last September and loves it. We will be returning later this year for trip # 7.

Beautiful Resort

We loved our stay. Amazing service and food. Access to 4 other resorts. Loved that our resort was farther from the others. It was more private and had more of a jungle vibe. We got to see spider monkeys from the pool. Unfortunately, the beaches were full of seaweed and inaccessible.

Amazing staff!

We have been many times to Sian Ka’an Since Hyatt has taken over now. Some of the à la cartes have changed how they serve you there food. Not liking how the tortouga restaurant has a set menu no buffet. Yes you pick your meat you want, but the appetizers is set is all the same, the dessert is the same. No choices. The chairs around the pool are taken in the early morning, with their towels. And they don’t even show up, so I took them off. Towels has NO cards now so you can take as many as y [... read more]ou want. Then ppl are not picking them up after using them. Unbelievable!

Amazing staff!

We have been many times to Sian Ka’an Since Hyatt has taken over now. Some of the à la cartes have changed how they serve you there food. Not liking how the tortouga restaurant has a set menu no buffet. Yes you pick your meat you want, but the appetizers is set is all the same, the dessert is the same. No choices. The chairs around the pool are taken in the early morning, with their towels. And they don’t even show up, so I took them off. Towels has NO cards now so you can take as many as y [... read more]ou want. Then ppl are not picking them up after using them. Unbelievable!

Amazing resort, Food and Location

We loved the place, the Sian Ki'an would have been a yearly visit if we were younger when we discovered it. We had a floor suite with a hot tub. A great choice if you're old-er like us. The food was fantastic. We had the best restaurant experience ever at the Japanese restaurant on-site, the MAIKO RESTAURANT. The main buffet had problems with labeling of food, and consistency, but otherwise was great. We were there for a week and there were no French fries for the last four days. Lots  [... read more]of other great potato dishes to choose from, but no fries. There were also NO TORTILLAS! Just the crispy fried corn chip type?! Yeesh. There was real ground black pepper, and real milk (homogenized) like we are used to for my tea. At the only other resort we went to (in the Dominican Republic) neither was available. The location was great so we could go to Xel-Há and Tulum. This is common to these resorts but DO NOT book excursions through the hotel if you have a choice. For Air Canada Vacations book through their agent. They will be hidden in a corner. The hotel doesn't want you to book with them at half the price. "Service" gets dinged for this ... The beaches in the area are covered in coral and rocks, but there are lots of places to swim so it's okay. The Bahai app is a joke, almost no one could book a reservation or get it to work at all.

Very good resort,

3rd time for us. Grounds are well kept, Staff is very friendly and mix well with guests. Front desk are very good and helpful, but some could be better in the English language. Room was fine and our maid did a good job each day. Found out that there was a layoff of staff on March 1st which really affected the service in a negative way. Most guests attributed this to the takeover by Hyatt, later this month. A lot of people we spoke to are waiting to see what happens in the next few months, befo [... read more]re booking for next year, ourselves included.

Amazing Resort

Very nice resort. Very clean and with excellent service. Good rooms with nice extra touches. Very close to golf course. Lots of available activities on & off site. Very helpful staff. I felt safe and with no security issues.

Unique smaller resort with access to more within the Bahia complex!

The Sian Ka'an is a smaller adults only resort, that's not on the Ocean. They have a trolley service that takes you to the other resorts, that are on the Ocean. You also have the option to book a la cartes at the other resorts as well. This resort is in need of upgrading, but is still comfortable. The buffet really needs to offer more dishes, as it gets very repetitive. I really expected more from a Bahia Principe resort. The staff were great, with the exception of a couple of servers. Angel at  [... read more]the check-in desk was wonderful and very helpful! Camila at guest services helped me get a prescription medication that I had forgotten to pack. Instead of me having to search several pharmacies, she sourced the medication and had it delivered to the resort. This allowed me to enjoy my day and wait for her message that the meds had arrived. I didn't get to thank her properly, so I want her to know that I was very appreciative of her help!

Sun and Sand

We travel to the Bahia Principe Luxury Sian Ka'an Feb 13 through 23 with some friends. The staff is lovely and so helpful. Grounds are well kept. Food was good. You won't go hungry. Drinks were plentiful. Entertainment was ok at this resort much better at the sister resorts which we had access to. The nice thing about this resort is that its quiet if you want to be around the action its only a trolly ride away. There were a few things that not 100% but nothing that would make me not return. Most [... read more] people we spoke with are return travelers to this resort which is nice to hear. We would definitely go back. Can't wait until the next trip..

Staff great but hotel lacking

Definitely not luxury. Short staffed with long waits for coffee or bars. One washroom had no toilet seat for the 2 weeks we were there. Hotel ran out of usual items like milk, coffee liquor. Started to feel like cuba shortages. Ask for days straight for a blanket and finally just found one in a maids cupboard. Food was good, especially 24 hour snack bar but one wait staff so wait time was long. Over 30 times to this chain and wonder if the change in staff is due to the sale.

Great service!

Staff and support were amazing - friendly and courteous. Enjoyed the quiet, laid back and off the tack attitude. Easy to access any other parts of the resort. Nightly entertainment was fun and varied for all.