Beautiful resort

This resort was beautiful, the grounds were well maintained and the pools were amazing. The suites were large and in excellent condition. Housekeeping did a wonderful job keeping the fridges well stocked. There were 5 restaurants in total, the buffet was open for breakfast and lunch and the food was great. The other restaurants were great, but the Italian restaurant was very disappointing in regards to the selection. There were only 2 shops that were open on the grounds, the others remained clos [... read more]ed the entire week. When we arrived we were greeted by staff, and invited on a tour for the next morning. We were told it would be a 2 hour tour, it ended up being over 3 hours and we were not taken on a tour of amenities available to us as guests, but a tour of what would be available as owners if we decided to buy a unit. That was very disappointing. However, the resort in general was great, and if you are looking for peace and quiet, than this is a great place to go. Nightly entertainment was not the greatest, but we weren't there for the entertainment, but to relax.

Great Family Resort

We just returned from our 7 night vacation at the Alsol Luxury Village and loved every minute of our stay. I booked an all-inclusive package with Air Transat departing from Toronto. I did a lot of research on this resort before booking. The room: was clean and so spacious. We booked a 2 bedroom. It was perfect for our family - 2 adults and 2 boys 8 and 10. Housekeeping always promptly made up our room, and the fridge was stocked with water and pop. We always had an adequate supply of towe [... read more]ls and face cloths as well. The room was one of the main reasons I chose this resort, and it certainly met my expectations in very way. Only negative, not much on TV, but we had brought DVDs and had Netflix, so no issue. The food: I read of a lot of negative things about the food and personally we never had any problems, we were always full and enjoyed every meal. Even my kids, whom have never left Canada, were satisfied. Really something for everyone, and I found the service at all of the restaurants friendly and quick. We ate at Mariners buffet, Italian, Steak and the Alsol poolside grill. There are no issues making dinner reservations you just have to check the daily newsletter to see what is open each morning. We did try room service once and it was quick and very good also. That is a very nice included feature and loved having the option available. The pool: we used the main pool at Luxury the most. We did go over to Tiara to use the beach once, which we found adequate but boys did not enjoy the salt water and preferred the swimming pool. There are multiple pools available, and the main pool at Luxury was used was fantastic, never had to rush to find a nice spot and it was never busy or crowded at all. The beach is small and man-made, I don't think typical of many Dominican resorts so as long as you know this in advance. Activities: The activity staff at the pool were wonderful, my boys loved all the games played and winning the certificates. They loved using the ping pong table. We attended only one evening show, on our last night ... the circus performance which was good. We did use the beach shuttle once during our stay. Not the best experience but this was absolutely no fault of the hotel. They provided the shuttle as promised, but shortly after we arrived very bad weather moved in and we were stuck there, on the beach in the pouring rain. We paid for a taxi to come back and all was fine. We had a very quick photo session one day at the pool, where a photographer from the Tiara side came around. It was very quick, there was no pressure to buy, they did the shoot with us and then said if we wanted to see the pictures/buy, to come over to the Tiara. I did of course and ended up purchasing ... I thought the price was fair, and they are very nice pictures, good quality. I heard him say he has a monkey, a snake and a parrot that he alternates each time he is out doing shoots. We had the monkey that day, he took some pictures with the monkey and some just with us. Overall, we had an absolutely wonderful time. We did provide some tips, but nothing over the top and not every time. The staff really do provide excellent, very friendly service and when we did tip it was well deserved. We would most definitely return and recommend to anyone who is considering the resort. I hope we are lucky enough to return again next year.

Great holiday!

We enjoyed everything about our stay! Great rooms, better than our expectations. The food was better than any resort we have stayed at. The staff was helpful and always friendly, helped us with excursions etc. We would definitely book here again and recommend to anyone.

Our Caribbean Home !

Well we Returned to the Alsol family again This year for a fabulous vacation. Last year staying at Alsol Tiara , this year at Also Luxury . Our room 4074 was gorgeous . With a large corner balcony. Peaceful , enabled us to see sunrise and sunsets . The service was outstanding, we just adored Cesar, concierge , Geomar, Ullisse, the sweet young man at the Tiara coffee bar, the entertainment crew . William and all the guys in room service were polite helpful and thoughtful . We like both resorts, l [... read more]ast year we had swim up rooms at Tiara, this year suite room at luxury . It was magnificent . Food was great, resort is pristine and so well maintained . We have already decide we would like to return next ear for our third time . Next year we wish to come with at least one or two other couples next Very very happy with our vacation

Amazing resort

I've been to Punta Cana twice before at different resorts, we were absolutely amazed with the size of the room and how clean it was. Can't say enough about the staff, they went above and beyond especially Sergio who arrange a birthday party for my husband, the entertainment was excellent. Wonderful resort, can't wait to go back.

Great resort, awesome staff!

I really enjoyed this resort! The buildings are modern looking and well maintained, the AC was great, the rooms were modern and comfortable (though my adult children thought the beds were on the hard side, I thought they were fine), the rooms had small kitchen areas, the staff were wonderful, friendly, and helpful (apart from the front desk staff who seemed somewhat unwilling to help with simple requests), the food was for the most part quite good with changes of theme to the buffet so you're no [... read more]t eating the same thing over and over, the a la carte restaurants were good, the pools were great, there were lots of activities going on and the ones I participated in were fun and run by enthusiastic staff, though the resort is large and was almost full it never seemed overly busy. The only downside was the beach, which was a shuttle ride away and was small and crowded, so we took a paid shuttle to a larger beach which was amazing.

Very good one week stay in the resort

I and my wife just came back from one week stay in a beautiful Alsol Luxury Village in Cap Cana: Luxury Village and Tiara are joined together so either ones facilities can be used. We stayed in a beautiful one bedroom suite with the large kitchenette, living room area and huge furnished balcony Pros: very quiet, very clean and beautifully located resorts, great for oldery people or families with small children, very nice, large and clean rooms, good and tasty food at the buffet (only one ava [... read more]ilable) at LV Unlimited a la carte dining at the restaurants across Luxury Village and Tiara resorts (no reservation required except two) Great and friendly service across both resorts (restaurants, bars, housekeeping, etc.) Some rooms at Tiara have direct access to pool area Beautiful and large Juanillo Beach can be accessed 3x daily by free resort shuttle (unfortunately drinks and food at the beach is not inclusive and expensive). Great, large pools with lots of daily activities and also some quiet spots for R&R, nap, chat or book readers Cons: small beach area at Tiara but lots of room for everyone. Free WI - FI available at the lobby only

Amazing hotel!

My boyfriend and I and another couple travelled there for the last week of February. The resort was beautiful and the rooms were outstanding! We had access to the sister hotel Alsol Tiara and were granted a free day pass to the Alsol Del Mar. The food was pretty decent, the only downfall was the extremely small beach.

Loved this resort!

We were pleasantly surprised at this resort although upon arriving the Lobby area was very tired looking and needed some updating, but friendly staff for check-in. When we got into our room, although it wasn't ready for a half hour after arrival, we were both taken back with the modern look and cleanliness of our 1 bedroom suite!!! Beautiful, kitchenette, laundry, family room with big screen T. V. large bedroom and bathroom, dinette and a walk out from both the family room and the bedroom to a l [... read more]arge patio, fully furnished as well with outdoor couches and chairs. We were on the ground floor close to the main pool, so that was a bonus. Room 2031, the perfect spot for us! The grounds were quite big so we enjoyed walking around, also we were able to walk to or get a shuttle to the other sister resort Tiara Cap Cana also a Alsol resort! The Tiara was beautiful in its very modern design, and elegance, quite something to see, especially at night! We had tried to book there but it turned out we really liked the Luxury village especially the Buffet, which was amazing, a great selection of fruits and vegetables and bean dishes which because I like a Vegan Menu, was perfect for me!! We also loved the Italian restaurant at Luxury village, and the grill for lunch was convenient! We didn't find the food at the Tiara quite as good although we enjoyed the Japanese Tables. So it was nice to be able to travel from one resort to the other for a change in the day! Also the marina was nice to go down to see the yachts and boats docked and just the prettiness of the water area, lots of cobble stone walkways, almost like a European village feel, but definitely ladies you need comfy shoes for these! The beach at the Tiara is not very big at all, but at least a very small one, and The Luxury Village has no beach, but we loved the pool areas, and although we usually go to all adult, it was nice to see so many young families and babies around! The is a beach a short bus ride away but we are not in to going off to a beach off the resort, we just want to relax, so overall a great experience!!

Absolutely Unbelievable !!!!!

This resort was above and beyond our expectations !!! when we travel to any country we do not put the bar so high that we set ourselves up for disappointment. So when we arrived from check in to check out this place was way beyond luxury. The room was larger than most main floors of any moderate home and had all the amenities of your own home(should you want to use them). The 24 hour room service was exactly that ! 24 hours you call and within a half an hour you have a freshly made meal that wa [... read more]s like ordering from a local restaurant. As for the staff...Wow is all I can say everyone from the manager to the gardeners where the most friendly people we have ever met. They were all generally concerned about our stay and that we were having a good time. The pool staff and entertainment were so attentive to the guests I swear they were paid off ( lol they were not ). We personally witnessed one of the female entertainment staff help a mother who was there with her 3 young children.She took the baby and played with her for at least 3 hours, changed her fed her, rocked her to sleep. All so the mom could play in the pool with her 2 other children. I really cannot say enough about this place. We will without a doubt be going back and taking friends with us. Anyone thinking about booking here should just stop looking at reviews and book this trip....Amaaaaaazing time John and Sarah Strong

Great trip

Rooms were fantastic full condo like feel- bedroom kitchen dining bath and 2 patios with a walk in closet. More room than needed for 7 days. Pools were nice and able to use facilities at Tiara as well. Ala Cartes were ok no reservation needed except for Japenese and it was the best. Buffet was small and did not change much from day day. Staff were really friendly a few really stand out Cavin in the buffet, Migual at the pool bar, Maxim at the pool and the pool area security guard The kids [... read more] program appeared fantastic and staff very attentive. We would return, worked great for us, was quiet and relaxing with some entertainment in the evening. Not the resort if looking for a beach

Beautiful resort, front desk experience could imp

Rooms are spectacular, pools are great and food was above average. Resort staff were true professinals and did a great job ato keeping the property clean, ensuring a great time at bars and restaraunts. This was our 6th trip to Punta Cana and found the overall experience was not quite that of Now LariMar or Melia caribe but the missing connection for me was the preferred club or front desk experience being less than that of the above mentioned properties. I didn't find front desk staff were espe [... read more]cially helpful. We were 8 hour delayed arriving so checked in the day after originally scheduled but wouldn't let us stay in room an extra hour or two so our baby could nap. I could understand if resort was full and hey needed he room but resort was only half full at most. Lost a day of paid Internet without resolution.

Very Good Resort

Quiet, Clean, Small Beach, Very relaxing atmosphere, good food and drink. I would recommend to all. Staff was very friendly, polite and courteous. Punta Cana Airport was very clean and efficient. Short drive from Airport to Resort (10 minutes or less)

Exceeded our expectations

Beautiful marina resort! Food was great! Service was professional! Extremely clean! Spacious suites! Would definitely recommend for those who don't need a beach and are not looking for a party resort.

Decent resort, but would opt for another next time

Nice facility, friendly staff but food/drink orders were taken wrong or forgotten half the time. Asked for a hair dryer first night but was told there was no way to obtain one until the next day, same goes for the room service menu, both of which were missed in the preparation of our room. Beach on resort is man made, thus, not nearly the same quality of a natural one. Also, it is a 10 min walk from any of the hotel rooms. Food was hit and miss, some great meats from a la carte restaurants and [... read more] then some raw meats (chicken / pork) from the buffet grill.

No proper beach

Food and rooms were excellent. But we went to the DR for a beach. Small man made beach shoved into the marina was awful. We ended up renting a car and driving 15 min to a nice beach everyday. Buffet Resturant is too small to handle a full resort.

Awesome resort

This place was paradise and well maintained. The staff was curtious and professional, and the food at the restraunts and buffet was great. I'd say the only draw back was the construction that was going on. Thank you Alsol great vacation

Very pleasant resort

Lovely resort. Check in was very quick and efficient. As it was our wedding anniversary we were pleasantly surprise when they upgraded our apartment which was enormous. The food and staff were amazing. The beach was very small and unfortunately after two days we were unable to swim as there was to much seaweed (even though the staff tried to clear it away) The staff were very helpful and the entertainment was very good. Everything was very clean .

Beautiful resort with huge rooms

The resort is very beautiful and large,pools are sparkling clear,the food is great.They do need more pool music variety but is very good.There is a very nice beach 5 minutes away,$3 cab ride.We had a great relaxing time and the 24 hour room service was awesome.

Great pools

We stayed at Alsol Luxery Resort at the end of January and loved it. The pools are beautifully landscaped and there are 3 to choose from. This is the same with the rooms we were in a jr suit and it was immaculent and huge! The dinner buffet was never a let down with different meals to every night we even had lobster tails two nights. There was only one a la carte open because the hotel was not full but the let us choose off of either the steakhouse or Italian menu because of this. The staff were [... read more] incredible always around if you needed something and super friendly. There were only a few drawback the main one being there is still quite a bit of construction going on, especially down by the beach. Also the beach itself is very small and not quite what I was expecting. I think they may expand it later on. Also there was absolutely no night life, the disco is still under construction. After 11 it was a ghost town and there only place open was the lobby bar, if you want food you need to get room service which is pretty quick most of the time. Overall I would go back, in two years when everything is complete.