Great Resort

The beach was wonderful and clean. We also liked the location along the beach for long walks Your favourite restaurant was the Hidden Garden. We enjoyed the food. The staff were friendly and helpful.

Best Adult-only All Inclusive

The premises are second to none as is the staff. Food is good though some menu items could be upgraded. Pools are fantastic and great beach. Rooms are nice with great views. Still is our favourite resort by far.

Amazing

Everything is first-class from building, lobby, rooms, views, staff, food, pools, beach. Only critiques are pools too cold, needs a dinner buffet, expanded selections in main restaurants. The staff were all really nice and very welcoming.

A class on its own

Live Aqua, in our opinion, is head & shoulders above the rest on the Cancun Hotel strip. The level of service is impeccable, the food, extraordinary, and the location, perfect. We have stayed in a few hotels along this strip ( as well as in the Mayan Riviera ) over many years, but none come close to the classiness of this resort. The hotel staff from top to bottom genuinely go out of their way to ensure that your personal experience is the best. This was our 2nd visit to Live Aqua and we will de [... read more]finitely return.

Best Resort Ever!!

Live Aqua is a top notch Cancun Beach Resort. The layout is really amazing encompassing lush vegetation within several outdoor restaurants. The pools are very well maintained and vary in temperature. The infinity pool is such a treat to look out from it out to the beautiful blue waters of the Carribean Sea. This resort has a beautiful beach with attentive lifeguards. Outdoor food and beverage service is the best I have experienced. We like the size of Live Aqua Resort as everything is ac [... read more]cessible within a short distance. The food is excellent at all 7 restaurants and they over a large variety of fine dining from Italian to Thai to Mexucan and Canadian/American food. The rooms are well appointed. They are very comfortable with beautiful views. The quality of service from all staff is what makes Luve Aqua a step above all other resorts we have visited. The warmth and caring service make a huge impression on you which will want you to return again. Staff will do anything to accommodate your wishes and needs. If you ask for something, they will find it or do it for you. The staff are an exemplary example of well above average service and teamwork.

Amazing experience

Amazing view from the room. The food was great, a lots of variety. The service is very good. The peoples are really nice. The hotel is near a beautiful shopping mall. But if you want to see Mexican culture, perhaps this hotel is not for you.

Amazing Resort

We've coming to Cancun and the Mayan Riviera for over 15 years but have yet to stay at Live Aqua - until now. This resort is a 5 star ++ The service is exceptional, the food the best, and the attention to detail is impeccable. It was the best hotel/resort experience that we've ever had, not just in Cancun, but at any resort: period. We'll be back !

Satisfaction Guaranteed

The resort is well located on the Cancun hotel strip. Approximately one half hour from the airport and within a short walking distance to two large malls. Nightly entertainment both on and nearby the resort is quite inviting. The grounds are well maintained and the rooms are bright and very clean. The variety of food in the buffet restaurant and the a la carte restaurants will please. No long line ups or reservations required as in larger resorts. The service and politeness of the Mexican [... read more] staff is outstanding. And yes let us not forget the white sandy beach and warm waters of the Caribbean sea to entice one into complete relaxation mode.

Good and bad

Good: Staff was amazing, nice hotel and very clean, food was good. View in the bedroom was amazing. Bad: did not sleep at all. lots of noise until 3 am. Very demp so felt we sleep in wet sheet. One incident with the fridge. We took a bottle of water in our bedroom fridge and it was full of tequilla instead. We reported it to the manager who he appologized and says he would investigate and he end up paying for our room upgrade.

Great Hotel

This hotel has everything you need. The rooms are very clean; the staff is amazing; the food is fantastic...we only ate at the buffet for breakfast because there was so many other options to choose from. After one dinner, we decided to go check out the buffet and they were serving prime rib....not too shabby!!!! The beach is beautiful...very wide...even with high tide, you still had tons of room and you could walk forever down the beach!! The water is stunning but be prepared for waves....person [... read more]ally...I love them, it's so much fun trying to body surf and jump them. There is always a red flag displayed but honestly, if you can tread water and have any sort of co-ordination to balance yourself....you can definitely go in the ocean. If young children are playing in the water, I think it must be safe. And if you are a little nervous, just swim close to other people (and lifeguards) instead of going down the beach and swimming in an isolated area. Entertainment - This hotel does not have nightly shows like most other hotels....but honestly...it's an adults only and from my experience, a lot of those shows are directed towards kids...who are usually running around screaming....didn't miss it at all. If you want to party during the day, there is a section of the pools that is definitely for the "party animals". At night, the younger adults went out to the bars (very close) and there was some entertainment...just not wild and crazy. The one thing I will say that this hotel needs to improve on is advertising the activities that do go on at the hotel. We missed a great night of entertainment when there was a buffet and live band playing by the pool one night because we weren't informed it was for the guests, someone said it was for a private function.....too bad because it would have been fun!! One last thing...the spa!! I booked a 50 minute massage which was about $125 (Canadian)...I know but I really wanted one!! Boy...was I surprised!! I was told to show up an hour before the massage and I was treated to a dry sauna, wet sauna with aromatherapy, hot tub with cucumbers on my eyes....it was awesome!! So basically, I paid for 2 hours of pampering. Oh yeah...we had an oceanfront room. Normally I don't really care about our room views but this one was unbelievable and not that much more money. We woke up every morning to a full view of the ocean. Our last morning, we ordered room service and sat on our balcony enjoying the food, the view, the sound of the waves...and of course...the company :)

Beautiful

The hotel staff was very welcoming and for the most part efficient. Occasionally it was hard to fine wait staff by the pool areas. The restaurants were all very good. The gym facilities were enough that a decent workout was possible.

Great resort ,great location

The resort was very nice. Clean , beautiful grounds ,easy to get around. The food was overall good . The buffet restaurant was our favorite . Breakfast and lunch the best. Good variety , many dishes cooked in front of you . Meals at the speciality restaurants were hit and miss . Very salty . Nice presentation. No reservations but some nights there was 1.5 hour waits . The chair reserving saga exists - we were up at 0630 and most of the pool side lounges were reserved . We had lounges on the be [... read more]ach which was nice - more space between the chairs. Not many umbrellas for shade . One day a hotel staff dug up our umbrella to give to someone else while we were gone for a short swim at the pool - our lounges were clearly occupied. It took 2 hours for them to find a replacement- so much for getting up early to get a good spot for the day. Our room was a beach front on the 8th floor.it was simple - nice and clean, good view of the ocean. The bathroom was clean and functional . The beach was the best part of the vacation. You can walk forever in both directions on beautiful sand looking at Aqua blue water . Out the front of the hotel is the La Isla mall - many high end stores - fun to window shop . Overall we were happy with this resort .

Live Acqua Cancun

It was a gorgeous property and the beaches are amazing but we did the hotel as it said great swimming beaches and for miles and miles and days and days it was all red flagged due to the undertow. The food was amazing the first couple of days and then it all started to test very samey.

Mixed feelings

The Staff and the food were excellent, could not ask to be treated any better! The services were excellent as well the exception was the rooms... Our room and the entire hallway leading to our room had a very bad sewer gas smell! They knew about the issue before hand because of all the incense in the hallways which actually became more over powering then the sewer gas smell! We had to keep the door to the bathroom closed at all times just to be able to stay in the room! The rooms were getting ou [... read more]tdated as in the furniture was very worn and abused! We didn't spend a lot of time in the rooms anyway way so we did enjoy our Vacation at this resort!