Not worth it!!

To start with the $125.00 cdn for the environmental fee, ridiculous. The fact they only give you a couple bottles of water and coke in your mini fridge the first day and then you have to pay if you want anymore. Buffet breakfast is terrible, burnt to a crisp bacon everyday. No entertainment at all unless you eat at Mexican restaurant then you can hear a Miriachi band. Not worth the money, would never go back

Very nice place

Staying at this resort was nice. Even though 1.30 hr. from airport , we were pleased to observe cleanliness , appreciate the diversity of pools designed and grounds respecting local nature, personnel was accommodating. Restaurants and food well maintained, food not as diverse, sweets do need more improvement ,as well as drinks from bars.

A wonderful relaxing stay.

I recommend the hotel for its beach and restaurants. I would not recommend the Italian restaurant but all others were fantastic. The grounds were very well kept and while some guests valued the regular visits from the local raccoons and coatis in some outdoor dining areas I was not a fan. Staff were very helpful and the day manager Anna was wonderful, helping to arrange something special for my wife and I on our anniversary. I would go back again.

Loved it

Honestly loved our stay. Was truly amazing. Staff was very nice and helpful. Room was amazing, beach was nice pool was nice food was great. Only bad thing i could say was the lack of pool/beach chairs. Could normally find some but two days ended up without but not too big of a deal. Bars opening at 11 seemed a bit late but also not a big problem. Overall loved it, I know it has mixed reviews but I truly don’t have much bad to say at all. Would highly recommend.

Great for the price

Overall, we had a great stay. After reading the reviews, I understand what people mean with their bad experiences. I am not a very picky person, so I take all reviews with a grain of salt. What is bad for some people, isn't necessarily bad for everyone. That being said, we ended up getting an updated room. One side of the resort is updated, while the other isn't. So that was where a lot of complaints came from. Honestly, my only real complaint was that the staff weren't overly friendly. Y [... read more]es, there were some who were absolutely wonderful (mostly at the lobby and coffee bars). But overall, the staff weren't very pleasant. It always seemed like we were bothering the front desk staff - pack your patience. And the rest of the staff barely cared to say hello back to us. The food was good. Nothing spectacular, but average, lots of variety, and we didn't starve. The restaurants were good! The Italian was my favourite ?. The beach was okay. We are used to the beautiful beaches in Cuba, so this was VERY different. And the sargassum came in earlier than usual, which didn't help. Water shoes are a must if you want to go in the water! This was also a pretty quiet resort. Not a lot going on. There were a few daily activities by the pool and some evening entertainment, but nothing over the top. Some tips - if you can bring smaller Mexican pesos ($20 & $50's) for tipping great. But they were only able to exchange some for us once. They say they prefer pesos, but the front desk only have change for US $1. Also, this resort is about a 2 hour bus ride from the airport. Thank you for having us.

Resort needs more staff

Resort grounds are well kept. Lots of places to walk amongst the trees/greenery away from the beach. Resort seem to have way too many guest levels: blue wrist band, black wrist band and clear wrist band. As expected, the color of the band will determine what you have access to. Seems like blue band are the lowest. Plus areas exclusive for Sens, Sian Khan and other... There is no Bacardi rum of any color at any of the bars I visited. That should give you and indication of what to expect. If your [... read more] taste is preferential towards top shelf alcohol then explore other resorts within the same price range. Food is a hit and miss. Line-up is everywhere at opening hours for all the restaurants. Beach is very narrow and loaded with sea weeds. They are not removed. Water is o.k. Some rocks here and there. Snorkeling is great. If you are Canadian, a $91 US is payable for a 7 night stay. Watch out...you can only pay it in US dollars or Mexican pesos...What utter B.S. I will not go back.

Truly an amazing stay!

We recently stayed at the Grand Oasis Riviera resort. We had a fabulous week stay. We loved how clean and friendly staff were. The food was very good and lots of options to enjoy. We particularly loved how quiet the resort was. Always somewhere to sit and enjoy a beverage. Our room was on the first floor and our building was very close to the main pool. However just outside the patio doors of our room was a 3.5 foot deep pool and lounge chairs. So most of our time was spent here reading and  [... read more]enjoying the sunshine. We took advantage of the sports bar cafe and enjoyed coffee and snacks from here each day. We have stayed in other resorts in Mexico and found this resort to be by far our favorite. We would definitely stay here again.

Not Great

I did not enjoy my stay. I was charged $2000. In addition to the 3000. I was initially charged for Cuba. I changed because of the Cuba crisis I hoped this resort would be worth $5000. But it was not. The room had air conditioning issues and an actually flooded. We could never get a chair on the beach because people kept putting towels and personal belongings on them during the night and then not actually using the chairs until late afternoon. We told the staff and they said they would remove t [... read more]he towels but didn’t. We were also told we couldn’t be at some of the pools or restaurants but we paid $5000.00!!!! Never booking a grand oasis again and telling all of our friends

Very Relaxing and Quiet Resort

First of all we want to thank Beth for all her help with booking our group of 10, she was absolutely amazing!! The Resort was super quiet but nice if you were looking for a relaxing getaway, which we were. We got to stay in the new building furthest from the beach but the rooms were WOW! We had a pool directly off our bottom floor Terrance with our own Sun beds and 4 layout chairs. We had a few issues with the rooms but very quickly fixed up, but we were the first ones staying here. Super cl [... read more]ean, had our own private pool and a full bar which was nice considering we were the farthest from buffet and main pool, but we didn't use the main pool once. All the staff were amazing, some had a bit of a language barrier but very quick to get out google translator and we were good to go! Beach had a lot of coral which wasn't the best for swimming but the guys loved the snorkeling they did. Also a lot of moss on beach. The food and drinks were both top notch, we went to Italian and Mexican restaurants and both were very good. Mike's Coffee bar had amazing iced coffees too We didn't book adult only but we felt as though we did, our pool was perfect and having a bar and pool directly outside your room was a bonus. Our room numbers were 1116, 1117, & 1118 then we had one couple on second floor and one on third, same building. If you go for beach, I would choose a different resort but if you just want to relax at the pool ask for the first building.

Beyond expectations

This hotel seems as though it was plopped down in the center of the jungle. There is plenty of trees, flowers and wildlife to keep you entertained. Our oom was exceptional. First ones in it as it had been newly built. It had all amenities a person would want. His and hers sinks. Toilet separate from the shower which was huge. Out on our patio was our own personal cabana and a pool we shared with 4 other rooms. Outsode of that was the pool for the building and the bar with bartender from the ho [... read more]urs of 10 - 6. It was about a 7 minute walk to get to the restaurants. However for us that was just walking off all the food we over ate. Paths were well lit with lots of fountains. There is a cart that can be called to pick you up if you prefer that. The restaurants had delicious and well prepared foods in both Mexican tradition and European tastes. If you can't find something you like there is always salads, fruit, parfaits, and fresh bread and rolls. The store at the hotel is well stocked with the things we tend to forget about when you are packing. The staff was happy to help, they know customer service. If you need a pick me up stop by the coffee shop. They serve an amazing variety. Try to taste them all. You will also find football and pool tables to keep you entertained The main pool has the kids zone and the taco bar. Dont leave your food unattended the Coati like to steal food if you are not careful. The beach you should be prepared for. There is a lot of reef and rocks to walk around. Take your swim shoes. The staff warned us about urchins as well. Once you get out into that warm and beautiful water you will see all types of aquatic life. Take a snorkel. It is an amazing sight. One we are happy we experienced. Our main downfall other then coming home was not being able to find the sunwing/nexus representative. The hotel has blended the sens and the oasis into one and there are 2 lobbies. We found out the day before we left that the representative is not allowed past the gate and is using a part of the building where u get dropped off at. That is a lobby as well. Our concern was if the representative was needed we couldn't find them. Even the employees at the hotel would not inform you where he/she was. The airport was chaos when we landed but the departure was much better organized. The drive from Cancun is long, be prepared. Overall we loved our stay. To us it was 5 star.

Beyond expectations

This hotel seems as though it was plopped down in the center of the jungle. There is plenty of trees, flowers and wildlife to keep you entertained. Our oom was exceptional. First ones in it as it had been newly built. It had all amenities a person would want. His and hers sinks. Toilet separate from the shower which was huge. Out on our patio was our own personal cabana and a pool we shared with 4 other rooms. Outsode of that was the pool for the building and the bar with bartender from the ho [... read more]urs of 10 - 6. It was about a 7 minute walk to get to the restaurants. However for us that was just walking off all the food we over ate. Paths were well lit with lots of fountains. There is a cart that can be called to pick you up if you prefer that. The restaurants had delicious and well prepared foods in both Mexican tradition and European tastes. If you can't find something you like there is always salads, fruit, parfaits, and fresh bread and rolls. The store at the hotel is well stocked with the things we tend to forget about when you are packing. The staff was happy to help, they know customer service. If you need a pick me up stop by the coffee shop. They serve an amazing variety. Try to taste them all. You will also find football and pool tables to keep you entertained The main pool has the kids zone and the taco bar. Dont leave your food unattended the Coati like to steal food if you are not careful. The beach you should be prepared for. There is a lot of reef and rocks to walk around. Take your swim shoes. The staff warned us about urchins as well. Once you get out into that warm and beautiful water you will see all types of aquatic life. Take a snorkel. It is an amazing sight. One we are happy we experienced. Our main downfall other then coming home was not being able to find the sunwing/nexus representative. The hotel has blended the sens and the oasis into one and there are 2 lobbies. We found out the day before we left that the representative is not allowed past the gate and is using a part of the building where u get dropped off at. That is a lobby as well. Our concern was if the representative was needed we couldn't find them. Even the employees at the hotel would not inform you where he/she was. The airport was chaos when we landed but the departure was much better organized. The drive from Cancun is long, be prepared. Overall we loved our stay. To us it was 5 star.

Dated but functional

The hotel has very goofy offerings and does not allow the Nexus representatives to be onsite. Carlos from Nexus works out of the welcome Center at the gate. The register ladies do not speak very good English and speak way to fast for proper understanding of hotel information. The hotel food was very good but certain all inclusive offerings are really limited

Grand Oasis Akamal Review

The hotel was beautiful..our room was huge..and cleaned perfectly every day. The food was excellent. However the beach was terrible .all coral and rocks. You absolutely need water shoes. Quite a steep entrance to the ocean, I fell every time getting in, and out. But the snorkeling is fabulous! The hotel has a very poor departure system . You need to sign out by 12 noon. You are told if you don't get to the buffet by 12:30, you will not get any food til your bus leaves. Mine left at 6:10. So  [... read more]no food unless, I paid for a late checkout..$45. US til 2:00 pm or $65 US. Til 6:00 PM. STRICTLY a money grab. I will not be back to this hotel again!!

Great Snorkeling right on the hotel beach

The hotel was nice.They are still renovating and most of the renos are on the adults only side. The hotel is small so there is not a lot of walking. The service in general was great. The food was ok. There was always something we liked. They did have chicken nuggets at the buffet for lunch and breakfast. There is also a little restaurant by the pool area which had a little buffet (fajitas, pizza, fruit and veggies) and the burgers, hot dogs and french fries. The coffee bar is great. The beach [... read more] is not as long as the pictures-the one side is rocky so not a lot of people swimming on that side. There is definitely not enough beach chairs for the non adult side -by 9am. They did have a little show most of the nights-but we never went so I can’t comment on that.

Wonderful Resort

The resort was beautiful, small and easy excess to all activities. Rooms were beautiful spacious and well kept. The coffee shop was amazing and the hard working staff friendly! The activity staff were the best! Would like to make a shoutout to Andrea, Gabrielle, Cindy and Tony who made our beach days fun! The beach was very rocky and hard to get into the water. The negative :is not having a Sunwing Rep at the hotel for any concerns. Was frustrated about check out I have never been to a reso [... read more]rt that check out is at 12 bracelets cut and told we can no longer use the facilities for buffet and bar. Our pick up time to leave the hotel was 6:10 at night and to be told that we can no longer use eat or drink was disappointing! Usually they cut bracket but your checkout ticket allows you to use all facilities to you leave!

Beautiful resort

The rooms and resort are beautiful. If you want nightly entertainment this is not the.resort for you! The mini bar does not get restocked at all with pop or beer. They are short on daytime entertainment staff and those staff members are amazing keeping guests engaged.

Mixed thoughts

The resort itself is decent. Grounds are kept and neat. Exterior maintenance on the buildings you stay in is lacking. (Orange buildings) Broken screens, broken roof tiles, stucco broken, balcony rail broken. Needs a lot of work. Interior is ok at best. Buffet, coffee shop and seafood restaurant are all good. Stay away from the Italian restaurant. Website says there are tennis courts but there aren't any. Beach is small but thr snorkeling is good. There is a reef about 100m out which shelters [... read more] swimmers so much safer than open ocean.

Beautiful Resort

The grounds & rooms are beautiful. Loved no reservations required for Ala carte restaurants. I was shocked to find that i had to pay resort environmental fee of $126 USD when I checked it. I was dissatisfied that they do not restock your mini fridge with pop & beer (only stocked for arrival day) after that they only restock water! I was disappointed with the entertainment as it was sorely lacking at the resort. While at the resort pools are freezing cold very uncomfortable & 1 pool [... read more] had steps that were very slippery which i avoided as 2 people slipped and hurt themselves.

Very dissatisfied

The staff were not very friendly. I would usually get wine with dinner, but wouldn't relieve it until after dinner Supposed to be all inclusive, but the housekeeping wanted to charge me to fill up my mini bar. The beach was very tiny, and we had a Karen on the beach. She yelled at people that she owned her room on the beach and no one was allowed near her. She yelled at me for smoking and was an annoying nag. The bars didn't open until 11 am and closed at 7. No food available at night time a [... read more]fter dinner, only muffins or cookies. The lifeguard was more interested in his phone then keeping an eye on guests, he also liked to pick his nose while sitting there. Lifeguard also blew his nose and spit in the shower outside that you use to wash off sand. A waitress blew her nose in a napkin, and then polished a cup with the used napkin. Also didn't even wash her hands. Very disgusted with this place. I feel like I lost my money and I really didn't want to stay the seven days I couldn't wait to get home. Dont waste your money here.

Terrible Resort

The room was disgusting. Plain whitish plaster walls with no decoration. Balcony was filthy and there are broken roof tiles all over. Third floor with no elevators so three flights of stone stairs to climb. As we are both seniors not very comfortable. Tried to complain to management to get a decent room but no help. We were told to meet with the Sunwing rep in the lobby the day after arrival but no rep was there and the front desk said they never see a rep. We were also not told that there were  [... read more]three levels of guests and we were the lowest so we were not allowed to use certain restaurants and pools. This is by far the worst resort we have ever stayed at in the five times we have visited Mexico. We will never use Sunwing again and this awful place should be removed from your brochures. I have never needed to complain before but this was a vacation from hell. I have photos depicting the run down accomodations