Not coming back for a 3rd trip

This was my second stay at this resort. I love the facilities and the amenities what I didn't care for was that the resort allows the locals to purchase a day band and visit the resort. I understand that the hotel has to find ways to make money when the rooms are not filled to capacity (which they weren't) but when it gets hard to find a chair at any of the 3 pools and the staff is run off of their feet trying to keep up with the demands of the day pass patrons (food, drinks, and supervision) it [... read more] becomes not enjoyable for those that spend a lot of money to come for a week or more. I didn't pay to have to place my towel on the pool deck. If the facility is wondering why the Canadians are not participating in the outdoor activities they should look at their signage or lack of signage in English. When the resort is 90% spanish speaking with minimal english spoken and no english signage describing where to go for the dinner shows or what the pool contest is (in English) you won't find many English speaking people interested in participating. The hotel has a lengthy written policy regarding noise in the rooms and noise on the balconies. However the policy does not apply to the hotel. There was a private show for one of the companies that had a training session in the facility while i was there and I called the desk twice to ask when the show was going to end as it was held outside and was super loud. I wasn't the only one that had called the desk. The outdoor show ended at 11:45 pm. Like seriously live by the rules that you want to apply to all other guests. Also what is with the daily evaluation of the maid service? People on vacation don't want to fill out daily surveys. I understand that they need to know if their staff is doing a fabulous job but let's face it if I was missing towels etc I would have called the desk.

Another great visit

Our third trip here. Nothing to disappoint. Excellent room, food, drinks staff. The Mediterranean restaurant is so beautiful with fancy food to rival anything in Canada. Only glitch wAs a Canadian with a very overtired crying baby who decided to get the most of her experience including Spanish coffee. This a la carte should be adults only. We will return

Great resort

This was a great Resort for my family along with our two and a half year old son. It was very clean and the service was excellent. My only complaint that I would have is that the food was average. It seemed to be many of the same meals at all of the a la carte restaurants. I would highly recommend this if you were looking to go somewhere that is very family and children oriented. Also be aware that the resort is about 10 minute bus ride from Ixtapa. We went to Ixtapa a few times as the beach was [... read more] much better then the one out front of the resort.

Awesome hotel!

We really loved this hotel and enjoyed our stay very much. Certainly will come back again and recommend it to family and friends.Many activities to enjoy: something for everybody! Impressed with what they have set up for the kids as well. The grounds are beautiful, the pools amazing, and a great beach as well. We enjoyed both a la cartes: the food was delicious. Also a few buffets to choose from as well. Our room was spacious and very well kept with a beautiful view of the ocean. We loved [... read more] the live music in the lobbybar and danced to our hearts content. We also went to the disco which is a great place for the younger generation. The new addition of the coffeebar is a success: many varieties to choose from :) The staff is very friendly and accommodating. All in all a wonderful hotel to have a terrific holiday

Stunning and very well maintained!!!

All the grounds and public areas are extremely well maintained .... There are always people working on maintenance very respectfully!! All the staff are very friendly ... No complaints on maintenance or food!!! The only complaint - there is an optional time share element and the sales person called it a vacation club ... Just be aware if you DON'T want to waste your time...

Good time!

The resort has great people willing to help you at anytime. The grounds were fine, room was fine and food was fine although it could use a little more variety in my opinion. The beach was easy to access and walk. All in all a very nice , relaxing vacation which we were looking for.

Great resort

Overall the hotel was great. Very clean & friendly staff. Ala cartes were very good, buffet was was not great. Bar hours & locations could be improved. Lobby bar isn’t actually in the lobby and doesn’t open until 4. Bars by the pool are open earlier but it would be great to have a place away from the pools in air conditioning during the day

We loved this resort!

It is a great resort, in a wonderful location! We found the staff to be very friendly and helpful. The resort and room were very clean and we loved the ocean view! I would have no hesitation recommending this resort. I would like to see one more bar possibly a piano bar for the evening. A little more information provided for the surrounding area would be helpful. Overall we had a wonderful time and would return in the future!

This resort was AWESOME will worth for the price

Azul Ixtapa, First the weather was great, very clean rooms, there is always so much food to choose from. Oh and a must see is the island it is beautiful. The only thing that we where disappointed in was the entertainment. Entertainment was always a nice why to end a beautiful day, but here the shows bad, and the lobby music was good, but just not enough room for everyone to seat. Staff are very friendly.

CLASS RESORT

ALL GOLD CLASS RESORT Best location very good service overall Rooms very nice plus clean,and good room service All restaurants very clean and good service staff and captains and very Understanding For food good selection plus helped to make veg dishes also at short notice by chefs Good shows at night Lots of activities and good swimming pools Very great place

Great Facilities

This was my first visit to an Azul property, as well first time in the Ixtapa area. I was very happy with this resort. The staff are very friendly, the facilities are very clean, the food was great (especially the restaurants). I would definitely stay there again.

Beautiful

This hotel is not only beautiful but the people are so friendly and hard working the place is so clean and food amazing never cold cooked perfect the only problem was no coffee pots by beach in morning I love having coffee by beach in morning

Fun family vacation with small kids

Thursday we returned from a week stay at Azul Ixtapa. This was our second trip which now included two children under 4. The king room with a balcony on the 14th floor was excellent and close to all the action. Everything is exceptionally clean including all the washrooms on the grounds. The pools are fun, there was always a place to sit and enjoy the activities. All of the restaurants were delicious and clean. We found there were almost no mosquitos at dusk which at other resorts we've be [... read more]en attacked. Make sure to say hi to Miguel at Costa Azul a la carte, he is one of the friendliest people you will ever meet as well as Rudy at the open air buffet or Yolanda and Angela at Colores. The staff are so accommodating and will go above and beyond to ensure you have all you need.

Great resort, fun time

Thanks to Sunwing for the Wednesday night dinner party. Staff are all very nice and friendly, most speak english, rooms, grounds always kept spotless. Food was good, wide selection Pools are nice and big, beach has perfect sand, not a stone on it, ocean waves are small, lots of activities to take part in. We would go back again for two weeks

Great resort for the price

Lots to do for the kids. Beds and pillows are incredibly hard and they need to vary their buffet offerings ! Pineapple,watermelon,cantaloupe and papaya every single day ! The resort is very strangely laid out and we wondered why we had a fridge in our room when they never stock it. However the pool was clean and for the most part all the employees nice (although struggled greatly with English). We felt safe and well cared for. Surprising how many locals use this hotel/especially on the weeke [... read more]nds - drinks were great and the Mediterranean restaurant was AMAZING. Thanks to our Sunwing reps who were fantastic and the Wednesday night party for Sunwing travellers was TOP NOTCH. The rooms could have been cooler. The air conditioning struggled quite a bit but they were definately quiet ! Water on the beach very Murky but no need for water shoes. The weather was great every single day and your kids will be well entertained as there were so many little things to do

Great resort

It was my first experience traveling all inclusive and it was just amazing!! Super clean environment, excellent food and very friendly staff!!! I would give A+ to this hotel with confidence and recommend it to everyone

Fabulous resort in the best spot possible

This hotel has something to offer everyone. If you like pools it has 3, if you prefer the beach you have a gorgeous soft golden sand beach with plenty of chairs available at any time of the day. The hotel is close to a small market and to other immenities if you need a souvenier to take back home or if you want a snack at an off hour. If you want to take a trip into town on the public bus you can get picked up right outside. The hotel has plenty of things on site to keep everyone amused if they  [... read more]choose to not leave for an excursion. Rock climbing, sailing, kayaking, snorkelling, and scheduled fitness activities. The food was awesome (I am on a restrictive diet and had absolutely no problem with the food choices). This was definitely a top notch resort.

Excellent stay!

We stayed at the Azul Ixtapa Resort from February 2-9 and we were quite impressed with everything, from the service, to the food, and the amazing view from our room. The service is excellent everywhere we went, staff were always smiling, always said hello and they are ALWAYS cleaning! The rooms were comfortable and clean. We ate at Costa &The Oyster Bar for our à la cartes and the service was excellent at both restaurants, although Costa was our favourite. We will definitely return and possibly [... read more] check out the Azul Grand too one year as we did find there were a lot of kids and a lot of locals at this resort, which doesn't bother us, except that it was a little harder to have quiet time :)

Amazing resort

Hotel was very nice clean good service food was excellent good layout and variety of food everything was great the best part of holiday was the weather too. We both had a good time . I was worried about the hotel transfer but no problem so far definitely booking again the same place with tripcentral.ca

Lovely resort and wonderful staff.

The kindest and warmest staff who could not do enough for you and always pleasant from front counter to towel exchange. The room was cleaned daily and always a lovely creation on the beds. This was our second year and this time our son and wife and two girls were next door and in the center building, We had a balcony which my husband and I like and theirs was identical without balcony. The beds were a little hard. We had and amazing time and you can always count on hot weather, very warm eveni [... read more]ngs. Our favourite al a carte was the Costa Azul restaurant. We used our 3 specialty dinners there. The Oyster Bar was lovely also and you need to book ahead and you can go there every day for lunch. Second time in and not once did we ever feel unwell. The water is purified on site. I was treated to the spa next door at the Grand and it was sooooooo wonderful, a must. Best massage I have ever had never mind the spa features. Quiet and Elegant. The food at the buffet was good, but would have to say the desserts could have been a little more exciting and more variety. Over all a wonderful place and many return visitors.