Amazing Vacation

The Bahia Principe Escape was a fantastic resort. The rooms we current, very clean and comfortable. The grounds beautiful and well maintained. The beach is not great if you like to swim but if you like to snorkel its ideal. The food was fantastic. Lots of protein of different varieties. The hostess and serving staff were very organized and friendly. The pool bar staff wonderful! The day and evening entertainment crew were outstanding! They kept us active and entertained.

Pretty good but could be better

All in all we had a nice time at the Bahia Escape. The Good- -The resort was fairly quiet ( but much busier on the weekends.) We wanted a quiet vacation so that suited us fine. The beach is small but deep enough to swim without being too deep. - The snorkeling off the beach was actually really good. We saw an octopus, spiny lobsters, a spotted eagle ray, a flounder, a porcupine fish, puffer fish , a golden spotted eel and lots of colourful reef fish. -Food was good. I am a pescatarian th [... read more]at doesn’t eat bread, pasta or rice either so usually I struggle with food at all inclusives. The chefs at the à la cartes were great. Shout out to the Brazilian restaurant chef who created me a salmon dish that wasn’t even on the menu and it was the best salmon I’ve ever had and I’m from the east coast of Canada and salmon is a staple of my diet ! -The service from the wait staff was really great. The Bad - Our oceanfront room was lovely but we were on the 6th floor and elevator was broken more than it was working. In fact the last 3 days of our vacation it didn’t work at all. Kept being told it was being worked on but didn’t see anyone working on it. - Some of the advertised room category amenities weren’t included. No bath robes, only got turn down service 3 out of 7 nights. Had to ask for mini bar to be restocked and the people restocking took the tips we were leaving for the housekeeping staff. Thank goodness we realized that before the end of our trip so we could tip her but spent $90 usd in tips leaving a note just asking for water….. -Because of the hurricane last year not all the advertised restaurants are open. Our room category stated we had 7 à la cartes a week and were only able to use 4 because they were full before we were even able to book them. Unfortunate, since this was the reason we chose and paid for the best room offered at the resort. Was not impressed at the lack of support we received when using the Bahia app to address our concerns. Because of this we will most likely not return to this resort.

Amazing Resort

Great resort, we would recommend to everyone. Stayed on the adult side, family side opening soon after renovations due to the hurricane. Great pools and a couple of small beaches. Excellent room with ocean view. Grounds were well maintained. Staff were very friendly, polite and helpful. No issue with service. Entertainment staff were fun. A la carte were good. Buffet food was very good. A 5 star from us.

Frequent flyer

We stayed at this hotel 5 times. We keep coming back because it feels like home. All the staffs are helpful and will go out of their way to get you what you want. They genuinely want to make your stay memorable, fun, happy and stress free! We love the size of the rooms, very spacious. We normally stay over the family side because we find it more entertaining. The luxury side is for those looking for peace and quiet. We can’t wait until the other side is open. It’s a huge resort. Lots of restaura [... read more]nts options once the family size is open.

Do your own research

We booked our trip to Bahia Principe, Montego Bay,Jamaica through TripAdvisor, and the booking process itself was smooth. We found the resort, via internet, called directly, and had everything confirmed within an hour through Jairus Maus. On July 14, We arrived at the hotel around 2:30 p.m. after an hour-plus drive from the airport, but unfortunately our room wasn’t ready until after 4:30 p.m. The first two days at the resort were enjoyable. Before leaving Canada, I had emailed my travel agen [... read more]t Jairus regarding excursions and transportation but never received any information or reply in that regards . We decided to find this info from the hotel once we reach there. Rather than waste more time, I booked our excursions through the hotel reception after checking in. We spent our second day relaxing and exploring the resort. On our third day, we went to the Dunn’s River Falls excursion, which included climbing the falls, zip-lining over them, and snorkeling. The excursion itself was fantastic. The tour organizers had arranged lunch for us at a nearby village restaurant after snorkeling and had even taken our meal orders that morning. Unfortunately, this is where our vacation took a terrible turn. We arrived at the restaurant Chukka Island Village outpost around 3:30 p.m. after not eating all day. The staff were rude and inattentive. We were ignored for quite some time, weren’t even offered water, and had to ask for it ourselves after our jerk chicken was served. When they finally brought it, they simply slid the glasses onto the table without saying a word. The service was extremely disappointing. After lunch, at 0345 pm, we were driven back to the hotel, arriving about 30–45 minutes later. Almost immediately, my husband began running to the bathroom repeatedly and started shaking. As a nurse, I became very concerned. I called reception asking if they had Tylenol. They initially offered to send a nurse, but I explained that I was a nurse myself and only needed medication. They directed me to the gift shop, where I paid US$30 for a bottle of 24 Tylenol tablets, along with an overpriced package of Pepto-Bismol. Later that night, I also became ill. For the next five days, both of us suffered from constant diarrhea and stomach illness unable to hold anything down. Our vacation was completely ruined. We could barely eat anything—even a piece of toast would pass through us almost immediately. Every day we hoped we would recover enough to enjoy at least part of our trip, but we never did. Even on the morning we were leaving for the airport, my husband attempted to eat something light before our flight and had to run straight to the bathroom afterward. Throughout our stay, we repeatedly asked for fresh lemon to have with tea, hoping it would help settle our stomachs. Every restaurant told us they didn’t have any. It was surprising that a five-star resort couldn’t provide something as basic as fresh lemon. What was most disappointing was the lack of follow-up from the resort. I reported what had happened to the excursion booking department, guest services, and reception. I explained that I wasn’t only concerned about us—I wanted to make sure this didn’t happen to other guests if the meal from the excursion restaurant was the cause. Unfortunately, no one ever contacted us, checked on our condition, or followed up in any way. The resort itself is beautiful, and the facilities were great. However, we were unable to enjoy any of it because we spent almost our entire vacation sick. The only food we ate outside the resort was the lunch provided as part of the excursion that the hotel arranged. If you’re planning to stay at Bahia Principe Jamaica and book excursions through the hotel, I would encourage you to be cautious about the meals provided during those excursions. Our experience completely overshadowed what should have been a wonderful vacation.

Nice resort except the beach is not good.

this was a beautiful resort except for the beach part. not a lot off sand here ,small and low water.I really go to those places for the beach part.No non alcholic beer was another thing .The pic you are addvertising for the beach is false.Iwas not expecting what i saw.

Not a 5 star!

1 restaurant and the buffet was open. After 1030 only room service which took over an hour especially after a night of drinking. Plenty cockroaches. Last call at the bar is 1am. The food at the buffet was good.

Definitely will visit again

Hotel was amazing. Very clean, staff super friendly, food was amazing at every restaurant that we visited. Hoped for a little more entertainment in the day but the vibes was really good. Lots of space as well to chill alone

Beautiful resort! Great service!

Bahia Principe was stunning! All the staff were fantastic! They had activities all day long near the main pool, including a foam party open till 11pm on Sunday nights. Everything was super clean, our room was huge, gorgeous and cleaned up to 3 times a day which was super amazing!!! The beach is really small and rocky but good for snorkeling and still nice to sun tan. The food at every restaurant including the beach restaurant for lunch and Jasmine buffet was super delicious and they had so many  [... read more]different options!

Wish the adult beach was better

Usually a great resort but due to hurricane, staff has completely changed. Beach on adult side is non existent and very rocky. Room service menu is very limited. Only 1 elevator working the entire stay.

Perfect holiday

Just returned from spending a wonderful week here. Not a big fan of large tower style resorts but this one pleasantly surprised us. Staff was amazing and treated our adult special needs son with respect and involved him in all sorts of activities. Food was excellent with lots to choose from. We are not big beach people so the smaller beaches did not effect us. Lots of chairs and loungers around the pools so never a problem getting a spot.

Great resort

Only half resort was open, second half was under restoration. Room were good. It seemed like they cleaned it several times a day which was very unusual but great. Didn't use mini fridge often, but each time it was refilled shortly after. Beaches were not great for swimming without shoes, but we were snorkeling and it was perfect for that. Food was very good in buffet and amazing in all restaurants for reservations (only 3 were open at the time). There were a lot of fun activities during the day  [... read more]and in the evening. Very helpful and pleasant staff and Sunwing rep (Vincent)on site. Pros: room, service, food, snorkeling, activities. Cons: privilege club reps first day, beach.

The Resort was wonderful

The guest experience was Excellent. We had a wonderful time. Food was great , all services were on point. My wife forgot her phone in the tour bus, the hotel tracked it down by looking at all the cameras and realized it was in the bus. That was very impressive. All around was an Amazing experience. Highly recommended to anyone going to Jamaica ?? ♥️

Beautiful

This was a quick 5 day vacation to start our 25 year anniversary celebrations. Room was ready at 3pm as stated when we booked. The resort had just reopened from hurricane damage 5 days before we arrived. There are still some hiccups to work out but that being said it is a beautiful resort with very friendly helpful staff. Lamar and crazy leg are the men to see for beach volleyball twice a day. They are quite the entertainers. Rooms are very large and clean. This was only our 2nd time at a resor [... read more]t as we usually book air B&Bs and do our own vacation. But it was quite nice to just sit back relax and just take it all in. I think if I was to do an all inclusive again this resort would probably be top of my choices.

Absolutely Amazing!

We had a great week at the Runaway Bay Bahia Principe Resort. The accommodations were very clean, bright and roomie. The meals were delicious and there was lots of variety. We loved it - can’t say enough about the great time we had!

Luxury Bahia principe

Love love love this resort, beautiful views, food was amazing, drinks are great. Staff is very friendly, lots of great entertainment and shows. Rooms were cleaned 2-3x a day, every area was very clean, no waiting time for restaurants. I let the staff know about my food allergies and they went out of their way to accommodate. Will definitely go back.

Relaxing stay

Great resort...staff is great and very nice. Clean place... good crowd....food is good... entertainment is meh...transportation sucked though but that's my only complaint. Overall place is Fantastic will return ??

Ok last minute option

This was booked super last minute. There isn't much of a beach. The food was mediocre. Rooms need to be updated—big 1980's vibe. Bring walking shoes. Huge resort. Annoying that we had to walk for a bit to grab lunch or dinner. A la Carte was ok. Nothing special.

A perfect getaway

This was my fourth visit to Grande Bahia Principe Luxury. Situated on Runaway Bay, it has everything you could ask for. Nightly entertainment, pool and beach parties, and great food. Staff are superb.

A perfect getaway

This was my fourth visit to Grande Bahia Principe Luxury. Situated on Runaway Bay, it has everything you could ask for. Nightly entertainment, pool and beach parties, and great food. Staff are superb.