Royalton Antigua Resort and Spa: water was great the hotel was not even close to a 5 star

good afternoon let me start with the beach was amazing and most of the staff were great . the other part is the food was terrible and never in all my trips has the buffet been closed and on this trip it was closed 3 time . the day we arrived we prepared to go to the buffet after a long day flyin only to find out it was closed and were directed to the sports bar only to find out they had a limited menu in which 3 items were not available . this theme ended up being the norm for our stay as [... read more] every restaurant seem to have rolling black out on food item the beach restuarant had no ceasar salad or tacos for example . the buffett was like going to a contental breakfast in the morning very little fruit and no varity very little selection ect . the buffett wasnt open most days for lunch and as i have said the buffett at night was closed 3 nights .it was a struggle and my wife has stage 4 cancer so eating is a very important part of her life . our room was okay but every day the tiolet would not flush consistantly and the sink would not drain which i called about constantly then we had the floor thing the floors would sweat and twice i ended up on my ass cause i slipped i eneded up putting down towels so we could walk in the room which i also complained about to the front office . and at night when the aircon was on there was a shreaking sound that was very annoying which i also spoke about . the smell from the work being down on the adjacent floor gave us both headaches wether it was the paint for the solvent not sure .there was no ice avaiable unless you went to the sports bar which was a good walk away our room.. i also found the halls and walkways dirty which surprised me as royaltons i have stayed in were skeaky clean .the elevators were excellent fasted ones i have seen and am a firefighter and do elevator rescue every shift so i know a little about them. in conclusion it was very disappointing cause this was a special trip considering what we are dealing with and the fact i booked the royalton beacuse of its reputation and rating . i did ask why things were not good and was told many times that it was the low season not a good excuse this resort is rated as a 5 star it was like being in a 3 star and i am being generous at best . there are somany more things but i think you get the point i am making . we did talk about going back because it was one of the best beaches we have ever been to and we have been all over the world but if the food is sub par and the rooms are not safe i dont think we would put oueselves through that . my wife slipped a few time and that agrivated her back good thing she didnt fall . i just dont know what to say ,. i have taken some time to contiplate my review i do believe this resort could be great and a exceptional place to go it just isnt right now while we were there it was terrible i left a long review at the from desk when we left maybe that should be looked at thank you for youtr time regards glenn gillespie annie murray room 10510

Royalton Riviera Cancun Resort and Spa: A great stay!

We stayed Nov 2-9, a family group of 5 with an infant. Excellent resort. Scrupulously clean, friendly hardworking staff. Huge buffet. Gluten free and vegetarian/vegan options. We ate at most restaurants on the Riviera side and they were also excellent, we were pleasantly surprised. They ask about allergies before they seat you. Rooms large and beds comfortable. We had swim up rooms in Building 7 which were full shade all day, great for our crew who burn easily. But this meant the pool w [... read more]ater was a bit chilly since it is not heated in Nov. We faced the splash pool which was the party pool. Refillable water containers in room fridge with water dispensers near elevators. Minimal sargassum while we were there, beautiful sand beach. We would definitely come back.

Royalton CHIC Cancun: Royalton CHIC

Love this resort. Excellent service, very clean, lots to do, staff are wonderful they aim to pleasnnnn̈jje you in every way. Staff are amazing. Not one complaint. We had an excellent time We had a butler Sandra. She was in touch with us all the time to see if we wanted anything. Sandra went above & beyond her job to please us. Including checking in with us on her day off. I highly recommend this resort & Sandra as a butler. I plan on returning.

Royalton CHIC Punta Cana: Needs major upgrades

The room was not the best quality and could use some upgrades. The minibar was not restocked daily, but it was passable if you do not plan to spend much time in your room. The resort itself is in need of a major makeover. Some of the ground tiles are damaged and can be very dangerous when wet. The food was a pleasant surprise. Every restaurant we tried was excellent, including the buffet. The beach was the worst I have seen. It was poorly maintained and badly eroded. The ocean was extre [... read more]mely rough, which is outside the resort’s control, but if a beautiful beach is a priority for your vacation, I would look elsewhere. The resort also requires a $200 deposit, and replacing a lost wristband costs $150. I found both policies unusual and off-putting. Even some local vendors suggested looking elsewhere. That said, we still managed to have a good vacation, and there were some real bright spots. Rosana, one of the poolside servers, was probably my favourite server ever. The excellent food and wonderful service helped make the trip enjoyable despite the resort’s

Royalton Hideaway Riviera Cancun: Beautiful resort

We had an amazing time from the minute we walked in to the day we left everything is super clean food was amazing and the staff will treat you like gold five Star Plus definitely. The only thing was the seaweed in the water they try as best as they can to keep it clean every day but nature is that way and I guess you can't do nothing about it.

Royalton CHIC Punta Cana: Nice resort

Nice resort, but the service is garbage. I went with a group of people eight of us has four rooms. We’re supposed to have two beds in each room there was only one and a small couch not even a pullout when I went back to complain that there is only one bed and that we ordered two beds. They told us you do not pay for the beds you pay for the room two beds is extra. You have to request it on our booking information. We requested two beds for every group, which was two people per group and none of  [... read more]us got what we were supposed to even when we complained they still couldn’t turn around and give us what we paid for the air conditioner broke on day four didn’t get switched until 9 o’clock on day five and for the excursions we went on a boat that we were supposed to see dolphins and stuff like that when no dolphins boat ride was shit so you pay all the money just to do nothing I would’ve rather just stay on the resort so don’t be tricked into that stuff people that are off the resort by the water in the sand. Those guys are crooks and just looked to gouge people for money. There’s a person with monkeys and iguanas that guy tried to charge $400 for pictures that he would take off my phone yeah so all in all like the resort is nice but the service garbage.

Royalton CHIC Punta Cana: Disappointed sorry to say

Just got back from Royalton chic. No welcoming drink..always had one at other royaltons. Resort was run down and tired. Constantly harassed by the pink shirts trying to sell us time shares. Beach was almost washed away and full of seaweed and garbage.was not cleaned up for first 3 days...food at buffet was same everyday and a 7 out of 10 with terrible service.Pools were clean and great. Bar service was great. Are room was clean and real nice. We had a good time but wont be back. Once and done.  [... read more]This was my 28th all inclusive so I know what to expect...stop harassing your quests with time shares...awful of you. This view was shared by all other guests we met

Royalton Splash Riviera Cancun: Don’t think I will go back

Waited for luggage when room was ready. It never showed up, after an hour we went to the lobby and found our suitcase sitting there. When we told them, they just give us our case and we ended up taking it to our room ourselves. We found the food not hot in the buffet, our granddaughter got glass in her foot by a bar that had not been cleaned up. Some staff where very unfriendly which was strange for an all inclusive. We love Mexico and go sometimes four times a year but wil never go back to  [... read more]this resort.

Royalton Negril Resort And Spa: Good

The service was great, very clean. Food can be alittle better. Most of the time if you wanted something they don’t have it . À la carte restaurant booking needs to improve. Needs more amenities for kids, like a gaming section or bowling.

Royalton CHIC Cancun: Ok Resort

Hotel rooms are great, nice views - beach (minus the little sargasm). Staff were very helpful and supportive all through the resort. Entertainment is alittle lacking compared to other resorts- Even the rooftop was underwhelming opened once with no one in attendance. The food was not that great compared to other resorts I have been to - they can do better.

Royalton Antigua Resort and Spa: Awesome resort

This resort has a very friendly atmosphere. Its very clean, lush landscapes. Rooms are very clean, staff is super friendly. Special mention to our butler Earl who goes above and beyond to help you.

Royalton Splash Punta Cana: Worst experience ever !

Poor experience. The rooms have virtually no sound insulation, making it very difficult to sleep due to noise from neighboring rooms and floors above. The dining experience was equally disappointing, as Royalton Splash guests appear to have fewer restaurant options and lower-quality food choices than guests staying at Royalton Punta Cana. The resort creates the impression that Splash guests are second-class customers. Would not recommend.

Royalton Riviera Cancun Resort and Spa: Beautiful resort!

We did a girl's getaway at this resort in The Diamond Club. Let me start by saying that the short drive from the airport to this resort was AMAZING. No two hour drive to the Mayan area. Having been to several resorts in the past, I do have to say that the Royalton Riviera is in the top two when it comes to the overall experience. The rooms are large, beautiful and always very clean. There are so many pools and they are all beautiful and clean. We loved the three pools in our area the most. We me [... read more]t and spoke to so many people from all around the world. Loved, loved the atmosphere in the Diamond Club. The grounds are well kept and we rarely saw any bugs, not a single bee at any of the bars. The staff in the pool area and the restaurants were always so kind and went out of their way to make us feel special. A huge shout-out to our bar tenders, Oscar and Emanuel, to our towel boy Juan and to a wonderful server in the Buffet named Oscar. With the cost of food these days, we expected to be disappointed but instead, we were very impressed with the quality of the food in the buffet and most restaurants. We did not enjoy the Caribbean or Steakhouse restaurants. The Italian and Japanese restaurants are a must. For lunches, the buffet is open as well as a few restaurants like the Italian in the Family section. They also have food trucks at each pool section. They were practical but I prefer a lunch restaurant by the pools. We had premium drinks at the Diamond Club lounge and pools and a large bottle of Baileys and wine in our room, as well as beer, juice and pop in our mini fridge. All the bartenders made us amazing drinks throughout the week and treated us like royalty. Unfortunately, the beach was unusable because of the algae and the smell coming from the ocean. I am not a beach person but I do like to walk the beach in the evenings. But our biggest disappointment was the entertainment both during the day and in the evening. There were no obstacle courses or fun games like I have experienced in the past. The entertainment staff was small. They had simple games like Bingo and water polo but did have 2 short foam parties in the main pool twice in a week. At night, they had a few fun evenings such as The White party and the Karaoke night but most other nights we were very disappointed. Even the shows that seemed to be hired externally were very short and not the best (Micheal Jackson, Mexican, Fire Show). I did hear from a few other guests that since the rise in the costs of living, many resorts chose to cut costs mostly in the entertainment department so as to not affect other departments such as food, cleanliness and hospitality. We are 4 middle aged woman who have been to many resorts. We made every day count by interacting with staff and other guests. We all found the Royalton to be probably the most beautiful resort we have been to, we enjoyed the food (not bland like most resorts), we spent a lot of our vacation in the pools, did a few excursions not too far away and simply had a wonderful week in the sun. We definitely recommend vacationing at this resort.

Royalton Hideaway Riviera Cancun: Beautiful Resort

The resort was beautiful and indeed a hideaway far from the main highway. The restaurants were excellent but some of the menus were limited to only a few entries. The service was very good and the rooms were spacious and well acquainted. We had to change rooms because the top floor of the diamond oceanview Terrance has a second level leading to the roof sporting a jacuzzi and lounge area which my wife could not access but the transition to one floor lower was done without question and on [... read more]ly our comfort in mind. Our suite had a butler who was very hard working and gracious but we did not receive a turn down service which was part of our package and went a day with no housekeeping at all but this might have been attributed to the room change. The service at pool side was amazing and any drink we ordered out of the norm was put together for us. We had one bad dining experience at the Armadillo tex mex restaurant- my wife ordered the lobster dinner for an added price and after waiting close to 90 minutes for our meal we just walked out and went to the buffet. The manager found us at the buffet and was very apologetic but there were guests who arrived at the tex next after us who were done there courses and leaving while we were still waiting which made me question why the lobster dinner was taking so long and whether it had been frozen but in all fairness I didn't ask, it was my choice to leave. If you want to take a taxi into Cancun from the Royalton a round trip will be about $140 American currency which we did take advantage of for a wonderful Sunset cruise on a galleon which included a surf and turf dinner on board. Because we booked the diamond suites we had private checking and checkout and had many privileges such as priority reservations for the 10 dining rooms and many other extras from bedding, robes and slippers to top level alcohol and a private adult pool and chez lounges around the pool. I was a bit disappointed in the evening shows as they were more kid and family oriented with no adult themed Broadway or nightclub performances in their theatre but no hardship as we enjoyed them regardless. All in all for the money and value we were very satisfied and happy with the resort. Kaylee Toth, our tripcentral agent was the best we have ever dealt with and I will make it a point to book with her again. John Arnold- September 25th, 2026

Royalton CHIC Antigua: Good but not great

Positives - Close to airport. Nice hotel/grounds well kept. Modern clean rooms/amazing cold AC/convenient room key bracelet. No towel shortages. Awesome cafe for coffees and snacks. Great entertainment daily. No sargassum/beautiful beach. Negatives - Moldy smell in room/no exhaust fan in bathroom/app for restaurant reservations didn't work/wasn't resolved (we managed to book some). Bottled water restocking issues. Some food/drink shortages. Pool water too warm. Not enough beach chairs/umbrella [... read more]s. Smell of sewage on beach. Public toilets broken daily. Guests leaving food unattended attracting lots of birds. Overall, good experience but not worth the price we paid. Hotel could be great with better all around management addressing key issues.

Royalton Splash Riviera Cancun: Unfortunately, our second visit was a completely different experience.

We first visited Royalton Splash Riviera Cancun in September 2024 as Diamond Club guests, staying in a two-bedroom ocean-view suite with three adults and three children. That first experience was exceptional. From the accommodations to the service, food, amenities and overall attention to detail, we honestly could not have been more impressed. We loved the resort so much that we decided to return in August 2026—and this time brought additional family with us. Our group grew to 11 guests. We b [... read more]ooked a two-bedroom Diamond Club oceanfront suite for four adults and three children, as well as an additional Diamond Club suite for two adults and two children. Unfortunately, our second visit was a completely different experience. What was once a resort we couldn't stop recommending became a frustrating and disappointing stay, particularly when it came to service and attention to detail. Our issues started immediately upon arrival. We checked in around 8:00 p.m., yet it took more than an hour for our luggage to be delivered to our room. Throughout the stay, basic room items such as coffee pods and coffee cups were repeatedly not restocked, requiring us to contact our Diamond Club concierge. The room-service ordering system through the TV also wasn't working properly, so once again we had to contact the concierge just to place orders. One example that sums up the level of service was a request for an iron. According to our WhatsApp conversation with the concierge, we requested one at 6:34 p.m. on our second night. By 7:28 p.m., nearly an hour later, it still had not arrived and we had to follow up again. These may seem like small things individually, but when you are paying for a Diamond Club experience, constantly having to chase down basic services becomes frustrating very quickly. Much more concerning was the handling of our four-year-old son's serious food allergies to egg, dairy and nuts. Despite explaining his allergies and requesting an appropriate meal at the buffet, we waited approximately an hour and ultimately left without the requested meal ever arriving. For a family resort, we expected much greater attention and communication when dealing with a young child's food allergies. The atmosphere around the resort had also changed considerably since our first visit. There was relentless solicitation throughout the property—photography sales, spa/massage sales, excursions, people walking around with parrots and other birds for paid photos, and other sales pitches. Instead of feeling like a relaxing premium resort, we often felt like we were constantly being approached to spend additional money. There were also significant renovations and disruptions during our stay. Approximately half of the buffet area was under construction. The Diamond Club check-in lounge was under renovation and had been relocated to a secluded conference area. Water slides were periodically closed for repainting, and we experienced resort-wide power outages on multiple days during our stay. We were also disappointed to discover that the Cave restaurant experience now came with a mandatory additional charge of approximately $65 USD because a themed show had been attached to the dining experience. For an all-inclusive Diamond Club stay, these types of additional mandatory charges were disappointing. What makes this review difficult to write is that we genuinely loved Royalton Splash after our first visit. Our 2024 stay was everything we wanted in a family vacation. We were so impressed that we returned two years later, upgraded to an oceanfront Diamond Club suite and brought additional family members with us because we wanted them to experience what we had experienced. Unfortunately, they didn't. We understand that resorts undergo renovations, equipment needs maintenance and occasional service issues happen. We don't expect perfection. But the number of issues we experienced over the course of this stay—from housekeeping and room service to food-allergy handling, construction, amenity closures, power interruptions and constant solicitation—was far beyond an isolated inconvenience. The biggest disappointment was seeing how much the overall level of service and guest experience seemed to have declined between our September 2024 visit and August 2026. Our first stay made us want to return and bring our family with us. Our second stay has unfortunately made us question whether we would return at all. We truly hope Royalton Splash takes guest feedback seriously and restores the level of service and attention to detail that made our first visit so memorable.

Royalton Punta Cana Resort: Not good at all

When it was raining my room was flooded and when I complained nobody cared about my problems after 3 days with lots of stress I put towel behind my door ?managers was so rude when I cried he walked away and never apologized.

Royalton Habana: Don’t do it.

It’s not lost on me what the Cuban people are going through and this review is in no way a reflection of the staff. That being said, it’s disgraceful what this hotel charges and how they claim to be a 5 star hotel. The pool was ice cold, and there was often no clean towels. The coffeemaker in the room never had coffee available and no power point to plug it in. It’s like it was there for decor. Bottled water wasn’t refreshed each day and many food/wine items at the restaurants weren’t available [... read more]. I have a laundry list of issues from my stay and I understand the socioeconomic issues Cuba faces, but please don’t stay here. If you must travel to Havana, please stay at a private residence. You’ll have a much better experience and potentially save hundreds of dollars and you’ll actually support the Cuban people. This hotel was a joke.

Royalton Bavaro Resort and Spa: Not a good hotel for family

I stayed at this hotel from August 18 to August 26 with my wife and two daughters, and unfortunately, the experience did not match the 4.5-star rating at all. The biggest disappointment was the food. There was very little variety, and many of the dishes were served cold. The selection of fruits and pastries was also very limited and not what I would expect from a hotel in this category. The restaurants were extremely hot because the air conditioning was not working properly. It was honestl [... read more]y very uncomfortable to sit and eat, especially with children. During the first two days, all four of us were badly affected by the heat, which made the beginning of our family vacation very difficult. The pool was another disappointment. The water was very warm, so it was not refreshing at all and did not help with the heat. The room itself was acceptable, but the TV and internet were unreliable and did not work properly. Overall, I expected much better based on the hotel’s rating and reputation. I would not consider this a true 4.5-star experience, and I would personally rate it around 2.5 to 3 stars. I would not recommend this hotel to families with children or to anyone who cares about food quality, comfort, and reliable amenities.

Royalton Bavaro Resort and Spa: Very average

Overall, I would rate this resort three out of five stars, rather than four point five. While the room itself was decent, the overall experience was disappointing. The food had very little variety, and most meals were served cold. Fruit options were limited and not very good in quality. Housekeeping mostly just, tidied up rather than properly cleaning. The floors and bathroom were often not cleaned well. The Wi-Fi was unreliable and kept disconnecting, and the in-room TV internet rarely worked.  [... read more]One of the biggest issues was the pool. The water was extremely warm, which made it uncomfortable to swim, especially in the heat. Overall, I had much higher expectations, and I don’t think this hotel deserves a 4.5-star rating. I personally wouldn’t stay here again, and I would recommend that anyone who values good food, cleanliness, and reliable amenities consider other options. They only positive experience was the staff. They were very nice and friendly and they try their best to help.