Beautiful resort but has some flaws

The Hacienda Encantada is an absolutely beautiful resort, very Spanish in terms of the architecture. The landscaping is gorgeous and the entire resort is kept spotless. The pools were very clean indeed. We had a one bedroom suite and it was amazing. We loved it. We went for 3 weeks all inclusive. Having said that, this resort very much caters to the time share or owners as they liked to be called. As the owners cook their own meals, the breakfast buffet (Las Marias) for the other guests i [... read more]s extremely small (the smallest we’ve ever seen in 30 yrs of travelling all inclusive). The egg lady has the grill up far too hot and doesn’t speak any English so getting a properly cooked egg was a hit and miss. I will give shout outs to 3 employees at Las Marias. Alejandro, Estela and Fernanda were lovely people and very quick with their service and always with a smile. The other restaurants are all open air and it was very cool while we were there but they do their best to keep you warm with blankets and heaters. Our issue being all in for 3 weeks was that the menus got very tiresome. Lots of seafood options and a lot of Mexican food options. I would have to say that the lunch options were scarce if you want to eat healthy. Most of the items on the menus were greasy fried food. A free shuttle to and from the Golden Zone, along with 6 other options there for lunch and dinner helped with a change of scenery. In terms of post Covid cleanliness, the resort charges $5usd for each day of your stay for sanitation. We did see some restaurants cleaning tables and place mats etc but unfortunately we did see the cooks in the The Patio cross contaminate while cooking. Shout outs to Raul our bartender at the adult pool. He was amazing as was Roberto and Gustavo, the servers. Also shout outs to Oscar at Los Riscos, Javier at Borolo and Onell at Il Forno. Two other things we did not prefer is that the on-site store did not take cash, everything had to be charged to your room or credit card. The other thing is that, for everything you eat or drink, it must be signed for. Like previously said, we have travelled all in for over 30 yrs and have never seen this practice ever before. As beautiful as this resort is, we will not be returning.

Amazing resort

We spent 2 weeks at the beautiful Hacienda Incantana The resort is amazing ,the staff are the best ,great service ,very helpful and friendly. The food was incredible. The room was very spacious and the bed was so comfortable and everything is so clean. We had a wonderful time. Claire and Daniel from Edmonton

Fantastic views

We had a fabulous stay at the Hacienda Encantada. Manuel was amazing, he made us feel welcome when we arrived and like family by the end of our stay. He is an asset to the resort. Billy was also a key player in our stay, he was great as our server on many occasions. He gave us his service button which we named the “Billy Button” and never let us down. We would recommend this resort.

Relaxing Escape

Spent 5 days at the Hacienda Encantada and it was absolutely the most relaxing 5 days of my life. We had a beautiful room on the ground floor with easy access to pool and hamocks. Definately a 5 star plus. The food was amazing. Thanks to our two favorite pool side bar servers Billy and Sergio for their amazing service and hospitality. We were in phase 3 and loved the pool. Our only complaint would be the sound of the nearby construction, however with a good playlist and ear phones you woul [... read more]d think you were in paradise.

Amazing Resort

The property was spectacular. Service was excellent. People were very friendly. No night life after 10 p.m. as everything closes down for the night. The Ocean view is awesome and breathtaking. Restaurants were excellent and food was fabulous as well.