Great Resort

Great staff, very good food, nice beach and pool. Overall the trip was very good and we all had a good time, I would go back again. Had a couple of small hiccups, but nothing to spoil our vacation. We were part of a group and there was a mix up because two of us had the same last name, so after they checked my parents in, they gave our room to someone else. We had to wait for a room in a different building than the rest of the group( but it was near so not a big problem.) If they had just t [... read more]old us there was going to be a delay checking in, it would not have been an issue, but in stead there was a lot of "it will be ready soon" and then nothing. The bath robes were missing and it took multiple requests over five days until we finally got two tiny robes that looked like they were rolled in a ball and stored in the bottom of a closet. The restocking of the mini fridge was a little hit or miss Other than these minor issues, we found the staff friendly and helpful and we enjoyed our stay very much.

SPECTACULAR RESORT

Just returned from Melia Caribe tropical level adults in Punta Cana Dominican and wow wow wow it is beautiful the grounds are surrounded by beautiful trees and clean very very clean. The rooms are very nice but we spent our time at the beach and lounges. The beach is fantastic they have lots of little huts, you can walk for hours at the beach. the beach is also clean the water was beautiful did a lot of swimming. the lobby's are beautiful and comfortable and very relaxing on adult side a little  [... read more]more activity on family side. The washrooms are so pretty and clean. The dining was great never had a problem with any of our food lots of selections. The Riviera is so pretty and food is great. No reservations was good just go wherever. The resort is big but we never felt crowded. We travelled with carts never had to wait long Omar was always asking what time we needed a ride and he was always there for us. The staff is great friendly and they cant do enough for you. our bartender Kebai Bay made us feel special and his drinks are amazing. all the waiters greeted us kindly everyday. My husband loved the fact that he did not have to wear long pants to go to supper. Meals were casual which was great because it was to hot to dress up. We were at this resort for 2 weeks we were never bored. I would definitely go back and I would recommend this resort to everybody. Check in at the level is 1 to 1 and very relaxing. The level benefits are very nice treat you like your special.

Absolutely beautiful resort

The Level at Melia was amazingly beautiful. The pools were gorgeous. I love the breathtaking views from the dining area of the beach. Staying at the Level adults only was very nice to have as many towels as you want at the pool or on the beach with no towel card and being able to get driven around by a golf cart wherever you wanted to go instead of waiting for a train. The trains were small and crowded and a little difficult to get on and off unless you’re young and healthy. The golf carts we [... read more]re much better. The staff were all very friendly. We were always being greeted and offered a coconut every time you walked on the path by the gardeners. But no one ever offered us any kind of drink like a samosa with breakfast for example. And the service was very slow at the restraints. The food was not very good. It wasn’t bad but it wasn’t good either. I lost 5 pounds because I barely ate anything. The only thing I enjoyed was the bacon in the morning at breakfast and the bananas were very fresh and delicious. I basically lived on banana mamas the whole week. A delicious drink. The omelets in the morning were ok but never cooked enough. And there weren’t many options for dinner. We ended up eating at the steak house almost every night and there wasn’t much on the menu to choose from so we ended up eating the same thing every night. I thought the indoor buffet was the best over at the main lobby. The phone in our room rang constantly which was annoying. They were calling to see if everything was ok. We also got a phone call the first day asking us to come to a complimentary breakfast at a resort next door. They want you to sign up for a timeshare. Also annoying because they should not be calling your room. Some of the shows were pretty good but the theatre was small so we made sure we got there early to sit in the front row every night. The Queen show was the best. It was a live band. And the Michael Jackson show was good as always. The resort was under construction when we were there and I think they were building a new bigger and better theatre. The beach was so beautiful. It was not crowded at all and it was huge. But it was wavy and there was quite a bit of seaweed. I couldn’t swim in the waves. They were too strong and pulled me under. But we walked way down the beach and it was much calmer and more swimmable. And there is a great shopping market of souvenirs on the beach if you walk about 15 minutes to the right facing the ocean. Our room was very beautiful but I’m afraid there were cockroaches which was horrible because I’ve never seen one before. It was a little black bug that ran fast as hell in my bathroom at night. So we slept with the lights on in the bathroom and hallway. One more thing. As soon as you walk to the water you have people harassing you to buy things. Just don’t look at them and don’t even say hola. The beach and pools and gardens are so stunningly beautiful though that it made up for anything else. We had a wonderful vacation.

Meets the expectations

As a returning guest I was pleased with almost everything...One wired thing happened again though ! I wanted to get in the steam room but I was told by the "manager" that it was out of order and a "piece", probably a part was at the shop in order to be fixed...Funny thing that was the same answer I was given when I tried 2 years ago ! It looks that if you don't book a massage, they wont let you in!!!

Amazing Resort

Excellent Resort, all amenities were great, services throughout our stay was outstanding God was well prepared and our assigned rooms were cleaned daily without delay. Looking foreword to visit the Resort in the future.

Good Resort

It was a good resort. Staff were very accommodating. I think it has gone down hill from previous visits by others I was travelling with. Welcome gifts not in rooms as previous years. Not all rooms had umbrellas. Some restaurant were not opened. Allot of vendors on the beach.

Amazing Resort!

We would highly recommend The Level resort to all our friends. We were treated like royalty and made to feel very special. The adults only section was fantastic and lived up to the videos that we watched before our trip. We had 4 of our own special restaurants, pool, and Beach. Everything was neat and clean and the service was wonderful. Having eight elegant alacarte restaurants to choose from and not needing a reservation was an excellent feature as sometimes you don't know what time you want  [... read more]to eat. Not being tied down to a dinner hour was a nice perk. We are already thinking of booking it again for next year. I would certainly recommend The Level adult only section if you are not traveling with children. Being in the level section means you can go to all parts of the property which is a nice feature. Can't wait to go back! A great bonus was that there was Wi-Fi all over the complex which was very handy and good speed.

Amazing resort!

We were extremely happy with the Melia Caribe Tropical resort. The food was top-notch, the staff friendly and helpful and the rooms were clean and spacious. We played golf at the beautiful Cocotal course as well. Nothing negative to say about our stay!

FUN TIMES

The resort was amazing. The abundance of food and drink was way too much. Enjoyed the surroundings as well as the tours that we took. Golfing was spectacular for the price we paid. Only thing was the rooms need to be renovated.

Amazing resort! Amazing time with the love of my life!

The beaches and pools were second to none! Amazing! The water was not cold, and the staff were always near to serve and help us. We had room service 3 times, was fast and flavourful! The dinners were tasty with my favorite being the Japanese Restaurant! The chef cooks right in front of you. The golf course across the street was great and hotel offered discounts and free shuttle! Weather was hot all sun and 28 degrees. Perfect, not too hot! The hotel put on a party for St. Patricks da [... read more]y and had a foam party! The hotel offered fruit sticks and mini snacks around the pool area which was nice! There is live music in the main lobby every night, people were dancing! The lobby bar was our favourite! Overall I would go back and am planning on it!

Amazing Trip with my boyfriend!!!

We had an amazing time. Pool water wasn't too cold. SERVICE was amazing. Always someone asking if we are okay. Great servers around the pool! The Japanese Restaurant was great! Very flavourful! The beach and beach water was perfect and clear. The Lobby bar had live musician every night! We had room service 3 nights there, was fast and tasteful! Lots of options! We went golfing at the COCOTAL golf course across the street! Was amazing, free shuttle took us. Weather was 28 degrees and a [... read more]ll sun, only sun showers when we left! no reservations for dinner which is nice, and no line ups!!

Great resort

Great service, beautifully landscaped with spacious pools. Food was good and a nice choice of dining options Rooms were nicely decorated but showing a little wear Staff was very friendly and accommodating

Disappointing

The resort is beautiful and well maintained. However, management is totally disorgannized. It took 3 hours to get our room. 10 couples that arrived after us got their room while we were kept waiting. Had to make a bit of a scene in order to get a room - and this is The Level ! Supposedly an upgraded experience. The room was nice but we they tried to put us in the regular section after having paid and booked the Adult Only section. We refused until we finally asked for the manager. The ro [... read more]om was nice and the maid service was great. Never heard or seen a “butler” or someone to answer any questions. The restaurants are all very similar serving barely warm food. American Grill and Agora were the exception. The beach and pools are nice. The gym would regularly have no water or towels. The resort is huge and takes a day or two to find out where everything is. Entertainment is lacking and not communicated so you never know what or where something is going on. The main lobby bar has some hustling waitresses. You ask for a beer one night, no problem. The next night, a waitress tries to collect $4.00 for a beer after saying only El Presidente is free. Once I told her to get me an El Presidente like the previous nights, she dissapeared and never came back. I believe she was trying to pocket $4.00 for the free cerveza. We had a great experience at another Melia resort 2 years ago (Paradisus Punta Cana) but this resort will make us reconsider going back to a Melia resort. Warning the pathways are extremely slippery when wet. Saw at least half a dozen people with cast on their foot after a slip. Most concerning is the staff at The Level reception take passports away for an extended period of time to process the check-in which most guests felt uncomfortable about.

A big disappointment

The room was beautiful. The beaches were beautiful. That’s about the only good thing of our trip. The food was terrible. The worst Iv had in the Caribbean. Our travel agent claimed it was the best she’s ever had. Guess I should recommend some places to her. The people non stop harass you to buy stuff. We avoided the beach because they constantly tried to sell us drugs and knick nacks. We did a dune buggy excursion which was basically a single file slow follow the leader to three different sp [... read more]ots where they try to sell you more stuff. It honestly felt like the whole resort revolves around trying to force the traveller to doll out as much cash for garbage as possible. The staff will spite you with poor service if you don’t tip on basically everything. I definitely would not come back.

Love this resort

This was the third year in row that we have vacationed at the Melia Caribe (Level Adults Only Section) and we are planning on going back again next year. This resort is amazing, the grounds are beautiful, the adult only pool is large and you never fight for seating around the pool or shade huts. Staff is extremely courteous and very friendly. The cannot do enough for you. Reason we like this resort so much is even though it is a huge resort transportation within the resort is never a p [... read more]roblem. Trains run frequently for all in the resort but if you are at the Level you can take the golf carts anywhere and there are plenty of them around so waiting it not an issue. Another reason this resort is great is that you don't need towel cards, you take as many towels as you want as many times as you want. Most Al A Carte restaurants do not require reservations its first come first served so you are not constantly on a schedule. Rooms are clean, the Level suites are close to the pool and beach and the beds are comfortable.

Great trip

We stayed in the adults only The Level. It felt like a little resort in a big resort. The Level restaurants are great. The staff very friendly. Not usually hard to fin a chair at beach however people still feel the need to save one even if they don't use it at all. Definitely would return.

Melia caribe - the level - once we they got it right we had a great time!

We had some room issues. had to keep coming back and getting it fixed. two couples far apart in wrong section. 24hrs to fix it. food great. people very nice. resort clean and warm environment. we recommend it!

Resort was nice, service was average

We stayed at The Level, adults only area. Hotel was nice, very large. Food was good - the Thai, Steak House and Japanese were our favourites. We were disappointment with the overall service (it was average) and golf. The VIP lounge couldn't get a hold of the golf course to book our tee time the first day we arrived. Our package included unlimited golf, we just needed to pay the mandatory golf cart fee. At $70 USD PER PERSON, per round, we thought the cost was ridiculous. Also unreasonable given  [... read more]the golf course was average. We ended up playing the course only once and spent our money elsewhere, played at other courses, for the rest of our stay.

Not What It Used To Be

Stayed DEC 02,2016 – DEC 11,2016 The Level Melia Caribe Tropicale We stayed here when the adult section, the Level, was first opened, for 14 days. Rated the hotel, staff, food, service as excellent. Regrettably, all has changed has changed for the worse. We want this review to be fair and helpful so we have provided as much specific details as possible. Staff The vast majority of the staff was excellent: Mr. Radhames Felix and his serving staff in the cuatro restaurant are very well sup [... read more]ervised and amongst the best ! Special thanks to: Keany, Hector, Angel, and all the others, Patricio at the pool. Fraulin Cedano and the reception staff are ok but busy. The Level Checkin starts with a ride from the lobby to the Level Checkin and takes too long after a long travel day. The housekeeping staff are beyond reproach. Thanks Carmella Aquino, Mrs. Y. Perez and her buddy, and Maxima. The restaurant staff in the “public” restaurants service varies. Noticeable how few speak English. Food Overall only average and a long way from what it was originally. Many restaurants were closed for extended periods, and up to 3 at a time.. Capri, Pagoda, Gondola, Gourmet never available when we wanted. In fact we have spent 24 days there in 2 visits and have yet to get in the Gourmet, Capri, and Gondola. The menu in the Pagoda almost every dish has seafood or fish/oyster sauce, alergy alert! Dangerous especially for someone like my wife who cannot have anything from the water. Cuatro Buffet – monotonous, bland, exactly the same everyday 3 times a day. Steak – OK, lobster was overcooked. Italian – Not good Peruvian/Asian – skipped after above experience Mexican - - OK. Seafood salad bar items not indicated, alergy alert. French – Good Marketplace Buffet – Good food and service Gabi – Good from menu American Grill and Japanese have additional fees so we passed. The restaurants are busy, noisy, especially when several are closed, the “public” ones inevitably had badly behaved, loud children. Most can accommodate a children section. There is no dress code. Rooms Older, some cosmetic repairs required, not bad overall. Room ammenities, HVAC good, outstanding housekeeping. Mosquitoes/”Noseeums” made their presence felt. Staff responded promptly to have the room fumigated and all linens changed which helped; bring repellant. Other Electronic type music not a great idea when the local music is so entertaining and what we expect when visiting a different culture. The crowds with the expansion are larger, different, the place busier, the noise level much greater. Often the shuttles are not regular or pass you by. Bring walking shoes as the walkways are uneven stone and hard on you feet and legs. Melia Rewards are only for people who book through them! Our preference is for an adult experience, quieter, higher quality food, consistent service. We have preferred the Melia group for our 2 – 4 week annual holidays. We have stayed at the Paradisus in Varadero, 2 in Mayan, 2 times at the Level. We will not be using them anymore, this trip was not good value compared to several other competitors. There is no need for management to respond with the usual form reply.

Overall very nice

I was expecting the rooms to be nicer given the age of this newer section. We were disappointed on the location of our room as it faced the service road and the noise was constant. The people were very nice and very helpful.