Amazing Staff & Food

This resort was not a true "Adult" resort as expected. Some restaurants were "family" restaurants. It was also very difficult to get dinner reservations without staff assistance which required us to have to go down to the lobby desk almost daily. We did love the staff and all of the food at the restaurants. It was a long (more than 3 hours), uncomfortable ride from the airport. We ended up spending $120.00 US to get private transportation back to the airport for departure which took about an hou [... read more]r & 10 minutes.

Good Vibe Resort

We absolutely loved our stay at the resort. The staff were always very friendly and happy. We normally stay at the beach more than the pool but the entertainment was always a lot of fun and the bartenders were great. The food was absolutely delicious and the selection was great. We were surprised at the security for when you walked the beach you are definately looked after. If I had to suggest one little improvement it would be there needs to be more than one coffee bar.

Awesome holiday

First time in Jamaica and we had a wonderful time. Our swim up pool room was in the perfect location so as not to miss any fun. All of the staff were friendly and accommodating. The selection of restaurants and food was amazing. There were lots of opportunities to participate in the daily activities such as contests, dance lessons, foam pool parties. We happened to be there with a wedding party from the U.S. which made it that much more fun. And the variety of night life was great as well. D [... read more]efinitely would return to this resort.

We did not stay at the Hideaway section

The resort is absolutely beautiful. Lots of activities, food is fantastic. The reservation aspect of this resort is where it needs the absolute most attention. I believe they need to learn how scheduling and bookings work. We went with a small group and asked to have our rooms in the same building. Our travel agent cross referenced our booking number and I personally called 2 weeks prior to our travel date to confirm this arrangement. I was assured this was no issue and they had the notes i [... read more]n our reservation. When we got there to book in, we were all assigned to very different buildings. I recommend going on the app and purchase your rooms. Stay out of building 6. The reservation desk were very annoyed when we asked to have a different room. Have your credit card handy because they want a $200.00 deposit. You will get it back on check out, but there are some people who are very uncomfortable with that. That's the negative IMO. Now the rest of the resort is AMAZING! The food is great, the beach is perfect, room service was wonderful, pool was clean, rooms are spacious and lots of activities. I definitely recommend this resort. You won't be disappointed.

Hideaway royalton at negril

the elevators did not work 6 out of 10 days. made for a lot of walking for us old people.could have some chairs outside.the people were very nice and helpful.the food was exeptional and quite diverse.

Spacious and comfortable

I really enjoyed my week here. The property is huge and very well maintained by a professional and courteous staff. The beaches were clean and uncrowded. Shows nightly for those inclined. It was tough to get seats at the restaurants (maybe since I was solo?), but food was very good with lots of options.Room service took some time, but it's a big resort. A little on the pricier side, but well worth the $ if you seek a vacation with minimal possibility for complaints. Many thanks to Danielle at tr [... read more]ipcentral for all her help! A pleasure to deal with and always ahead of any questions. I'll be asking for her help again soon.

Great experience

Staying at the Royalton was an amazing experience. Beautiful property and staff is amazing especially the vibe team, they keep the hotel lively and enjoyable for guest of all ages. I would definitely love to visit again

AVOID!

Hideaway at Royalton was a big disappointment. Their mindset seems to be this; you’ve already given us your money, we don’t care about you when you get to the resort. Let me go through a few of my experiences: 1. After 12 hours of travel, we arrive at the resort night, the Hideaway lobby is closed, we go to the main lobby (family friendly area) and the workers are shocked by our arrival as if we did not have this booked months in advance. No one helped us find our rooms in the dark! The room [... read more] was freezing and the AC was impossible to find (would have been nice for someone to show us around), We went to sleep hungry (no food available). 2. We NEVER received any welcome or orientation about the resort. The individuals working here are extremely rude (with a few exceptions). No one is willing to apologize for mistakes. Waiters/Waitresses were very nice, but thats about it. Hostess for restaurants were extremely rude. 3. Cockroaches everywhere. That says it all. Overall, the food was fine, there are select few of the workers who are friendly. However, the reception is so disorganized, unwelcoming and uncaring. NOT worth all the money.

Solid 4 Star Resort

We returned to the Hideaway at the Royalton Negril for the second time (March 25-April 1, 2023), our first being literally at the beginning of the pandemic, (March 16-20, 2020) and since we didn't get many of the services they provide, they offered us a voucher for a free upgrade so we came back. Originally, our room was a Presidential One bedroom suite with a private terrace with large private plunge pool. To use our voucher, we had to book the lowest category room available, (we booked th [... read more]rough Trip central and flew Sunwing) and they would upgrade us to the Presidential Suite with Diamond Club when we arrived. I was very worried they wouldn't honour the upgrade as email communication between the reservations department was a bit hit and miss but they did honour it and we were relieved and happy. Here's a list of the Pro's and Con's. Pro's: -Diamond Club is well worth the extra price. Your butlers will make a reservation for you at the restaurant of your choice and you won't have to wait in line to get in. This equates to more beach/pool/napping/doing whatever you want instead of having to go to a restaurant and wait an hour or more. We did see groups of ppl waiting over 1 1/2 hours to get seated when we walked up at our timeslot and were taken right in. Something missing from or broken in your room? Tell your butler and they will get it sorted. Need wine, beer, bottled water? Tell your butler. We had 2 wonderful butlers. PATRICE was by far, EXEMPLARY! Our a/c in the bedroom wasn't working properly and the jacuzzi was not cleaned when we arrived due to rain and the next day we wanted to use it. We messaged her and she followed up and messaged us back when it was ready to be used. She had maintenance come and fix the a/c and then checked up to see if it was still working. Every morning, she would message us on WhatsApp so see what we needed for the day and get it done, almost immediately, and then message us when it was in our room. I've never had a butler like her before and I wish we could have afforded to tip her more. Butlers do work in pairs and they split their tips. With Diamond club you also get premium alcohol in the Diamond club Hideaway lounge so if you like your top shelf spirits, that's a plus. -I think every room has at least a partial ocean view. -several al la carte dining options for breakfast and dinner although not every restaurant was open every day (the Ocean Point restaurant is outdoors and faces the sunset which is amazing!) -somewhat cater to ppl with food intolerances/allergies. I say somewhat bc I have a specialized diet to help treat autoimmune symptoms and this is one of the reasons we chose a high end, 5 star resort. Despite prior communication, not every chef at every restaurant was pleased to help make me a meal. I do realize they are very busy, and the al la carte menu options are preset. But, with the help of our butlers, my needs were communicated in advance and I was still met with a less than happy chefs, at times. I can say that chef William at Ocean Point went out of his way to make me something special, working with what he had and double checking that I could eat it and I really appreciated his efforts and his courtesy! There was also a chef at Dorado (I'm sorry I forget his name) that was very accommodating to my needs and went to get me something from maybe the main buffet that hadn't been seasoned yet and the meal was delicious! We did eat at the buffet most breakfasts and lunches because of the variety and the cook to order food. I ate freshly cooked fish or chicken daily. The service at the buffet was also exemplary. A huge shout out to Rachelle, Georgia, and Allison! They always remembered I love my tea to steep in a pot of hot water and the wine I loved to have with my lunch! Thank you for your hard work, ladies! -if you're in to it, there is entertainment every night and the few shows we saw were great! I especially loved the Bob Marley tribute. Cons and the reasons I rated this a 4 star: -we could definitely see wear and tear in certain areas compared to when we were there 3 years ago. This is supposed to be luxury accommodations and a 5 star rating -In our room (8312), the hand held shower head hose in the main bath leaked so badly we couldn't use it. The lighted mirror in the main washroom was missing the mirror and light. The jacuzzi was permanently stained yellow around the water line so it looked dirty, (if it wasn't for Jazzy T. coming in every few days to clean it, we probably wouldn't have deemed it healthy to use - thanks Jazzy!), we also had to have someone come in the room to turn the heat on in the jacuzzi - you used to be able to do this yourselves. The outside furniture on our terrace had cushions that were way too small for the seats and soaked up any rain so they weren't usable. We propped them up on their sides so the water could drain out and sheltered them when we arrived and they remained rain soaked up to the day we left. One of the lounge chair cushions was so moldy, we didn't want to use it. (we didn't complain to our butlers about these things as we didn't want to have to worry about ppl coming in and out of our room during the day, or having to wait for these things to be brought to the room. We like our privacy and don't want to have to worry about putting things away when on vacation. We used the do no disturb sign daily and gave verbal permission for our butlers and pool guy to come in when we weren't there) -Many beach loungers and cushions should be replaced, they are moldy or lumpy -the main staircases and elevators weren't cleaned once the entire time we were there and were filthy from ppl spilling drinks/food, but everywhere else seemed well taken care of! -hard to find a quiet area to relax for the day. If you want piece and quiet, this may not be the resort for you. Every morning at 10 am the hideaway pool had very loud water aerobics complete with ear piercing techno music, and every afternoon around 2 was something else like trivia where the entertainment staff used a loud microphone for what seemed like hours. There is a beach between the Hideaway beach and the main large beach on the Royalton side that is a bit more quiet but we found it difficult to find loungers. We did venture onto the family side only to find it very busy and very loud at every pool. Most of the rooms on the adult side face or are close to the Hideaway pool and there is occasionally entertainment there until 11 pm. For us folks in our late 40's, sometimes after a day of sunning, and having a few drinks, we want quiet at that time so we can get up early and enjoy the day in the sun. Not a complaint, just a preference. -Food at the buffet was sometimes not labelled gluten free/vegan so at times we would have to ask what the ingredients were and sometimes the staff did not know. They could use more gluten free and vegan options as well like pastas and breads. Something as simple as replacing butter with olive oil when dressing vegetables, rice or yams/sweet potatoes would work to help make things vegan/dairy free. -we stayed on the adult side, but have access to the family side and this is where all but 2 of the restaurants are so if you truly want an adult only experience, you will need to dine at Dorado or Ocean Point.

Luxury Redefined

the Hideaway at the Royalton was luxurious. They seem to get it all right. Their food, drinks and accommodations are top notch. Management makes a point to mingle among the guests for your feedback. Adults only side has smaller beaches however you can wander to the family side should you like. I can’t wait to go back.

BOOK THIS RESORT

If your thinking of booking this Resort JUST BOOK IT This is our second visit and we are blown away our second trip. We did a Birthday Celebration here and they made it sooooo special. We stayed on the Hideaway side and it was perfect. Everything was 5 STAR ⭐️⭐️⭐️⭐️⭐️ Beautiful Beaches with amazing snorkling - They rent masks here for free. You must visit both sides of the island and venture to 7mile beach and walk Blood bay too. Take a private Cab for $10 or i [... read more]t’s a short walk to the Beach also. The best thing we did was parasailing and we used the Orange boat guys for $50 usd per person. The White Party was by far one of the best nights we had. Bring an all white outfit and get ready for a blast . Bring glow sticks if you can. The Food was fabulous Ocean Point was Stunning and amazing food. Order the pizza to go one evening you have Italian - So worth it after an evening out. Room service Breakfast was great day 4- a little later wake up had us checking out room service . If your Canadain- BRING OUR DOLLAR they LOVE our Money$$$ We bought beer and gifts with our dollar They want it for tips too! The locals shared how oyr dollar is good to them too. We met amazing people for excursions and Cab rides . Also a brownie man who is a legit sell you good stuff because we don’t smoke but eat sometimes.

Very nice stay at Hideaway at Royalton

Hideaway at Royalton was very nice for over 18's. Even though the resort is huge, everything is easy to get to and for Hideaway guests centrally located to dining, cove beach area and Hideaway bar. The rooms were very modern. The bed was very luxurious, wonderful. We loved the rain shower and the jacuzzi tub. We had a huge balcony with view of the bay. The tv was apps, but had Royalton info regarding the spa, and entertainment, restaurants etc. We ate mainly at the buffet, as it had everyth [... read more]ing we wanted and was very good. We enjoyed the Hideaway dining area, as it was spacious and just for Hideaway guests. You could choose from indoor or outdoor dining. We loved the coffee shop and the restaurant hours were good for a meal or snack at most anytime of the day. The staff in all areas of the resort were very friendly and helpful. The bay is very beautiful and you can see fish just by looking at the edge of the water. There are some boardwalks to observe from. We didn't attend the entertainment as we were tired out from all the fresh air and swimming during the day. We chose to relax in our room. The gift shop had a nice selection and reasonable prices. We checked out the family area and it looked nice and had a food truck with lots of tasty snacks and a jerk hut. We didn't use the spa. We took a taxi to the main beach and walked and stopped for refreshments and snacks one day. Very beautiful. The Air Canada flight was also the best, we had premium economy with priority boarding, seating with extra leg room and a delicious meal. Our travel rep Monique was more than helpful for this trip as I asked many questions of her more than once. Thank you very much. A great vacation

Not as expected

This was not what I expected from a royalton hotel. The grounds were kept very nice but the food was under par. No flavour not hot and only one Al a cart was the place to eat. Dorado. It was the best. For steak seafood and all fish and soups. Enjoyed it there three times in a row after trying all the others. One in particular was the amarillo. The hostess waiting to take the info of room number before entering is miserable beyond. Wouldn’t seat us as party of 4 because only 2 were there at t [... read more]hat moment, while the other 2 were on there way. They showed up 2 min later and were told to go back in line knowing they said we were waiting inside. I literally had to go back to the line and wave my family in. Against the policy rules. So she said. Just rude. Nothing was consistent in the hotel as well. Some staff nice. Some just rude. Won’t ever go back.

Fantastic Resort

The resort is just beautiful from the landscape to the sea and rooms.The food is very good but they can offer more seafood like shrimp whole fish and lobster, we had lobster in one of the restaurants and they were the size of large shrimp.The beach on the The Hideaway was very small weedy and rocky but the beach on the Royalton side was just beautiful .The diamond section on the Hideaway is not worth the extra money.

Hideaway at Royalton

Great resort. Food was very good and service was excellent. Beach was very small and many facilities are shared with family resort. They had a great aquatic show on the hideaway pool but that was the extent of entertainment on the hideaway side.

Beautiful resort

The resort was very easy to get around, the rooms were very comfortable and always clean. The staff and their service were top notch. The food was really good and the buffet had a large variety of different foods to try. I enjoyed the beach and the snorkeling. Overall this is a great resort to chill out and relax.

Fantastic vacation

Highly recommend this resort....would definitely go back ! The trip from the airport to the resort was over an hour but very interesting. The only complaints are "the nightly entertainments" were not the best & in the morning, if you were not early at the beach, there were not enough chairs.

Best trip ever!

My wife and I have been taking an annual Anniversary vacation for the past seven years and our recent visit to the Hideaway at Royalton Negril is by far the best trip we've ever had. The property is in superior condition, the grounds are well maintained and the rooms are spectacular. The resort staff are to notch, friendly and courteous, always ensuring you are having a pleasant stay. The variety and quality of food is excellent (I can't believe how much I ate) and we spent most of our time on [... read more] the lovely beach. Great location for local attractions such as Rick's Cafe and Margaritaville and we had the option of hiring a local driver or buying a formal tour. Looking forward to a return visit.

Fantastic Resort

This resort was fantastic!!! Very clean, well kept grounds and staff were extremely friendly and helpful. At the adult area restaurants foods were to die for. Room service was good but food was a little cold when received. There are no microwaves in the rooms to be able to warm it up either. On the advertisement the wording makes it sound like you get butler service but that only comes if you pay for the upgrade to diamond. All in all I was very pleased with our accommodations and servi [... read more]ce.

Paradise in negril

Beautiful place with a calm chill atmosphere. Everything we needed for a fabulous getaway. The resort was immaculate and we got a free upgrade! Food was amazing and the staff as well. Thanks to Marnie at tripcentral for recommending this gem!