Secret Cana Dominican Republic

⭐️⭐️⭐️⭐️⭐️ 10/10 — An Amazing Experience at Secrets Cap Cana We had an absolutely wonderful experience at Secrets Cap Cana! The service was truly 10 out of 10. The restaurant service, room service, and bar service were all exceptional, with friendly, attentive, and professional staff who made our stay even more enjoyable. A very special thank you to Angelo and Francis for taking such great care of us and always being there whenever we needed anything. Their kindness, attention, and excelle [... read more]nt service made us feel truly special. We highly recommend Secrets Cap Cana and look forward to coming back again!

Some challenges for sure, but overall decent

When we checked in they put us in a room right behind the restaurant that was under construction so there were literally jack-hammers running all day. It was brutal. After the first night they moved us to a different building which was better, but you could still hear the construction. We were only at the resort for 5 nights so it wasn't worth moving again. The food in the restaurants was decent, however they have very limited options for a restricted diet as we are both gluten free and da [... read more]iry free. I would not say this was a 5 star vacation, the facility is dated and needs updating in certain areas, but please let visitors know if there is signifcant construction going on as we would have picked a different destination. Our concierge Francis was excellent.

Secrets Cap Cana vacation

We had an amazing week at Secrets Cap Cana! The grounds were pristine and always well taken care of by the friendly staff. We stayed in a junior suite that was lovely, lots of fresh towels and anything by you could need. Our butler Darling was friendly and attentive and responded to our requests promptly. The restaurants available were delicious, we particularly enjoyed Seaside Grill and Oceana. I used the fitness center daily and my husband loved walking the beach. The beach had white sands  [... read more]and all the seaweed was taken away daily by hotel staff. We would highly recommend this resort to anyone looking for a warm relaxing holiday. Thanks to Christine for recommending it.

Awesome resort

There was nothing negative to say about our hotel. The staff was amazing. The resort was amazing. There was always something to do. The service was outstanding. Food was awesome. The resort was clean. The staff made sure that we were well taken care of.

BETTER THAN EXPECTIED!!!!

Just returned from a fabulous week at Secrets Cap Cana (March 25-April 1). Have to say it was better than I read in reviews!!! From the moment of arrival to departure, all was wonderful. Great layout of facilities, clean everywhere - resort, beach, rooms, restaurants. Enjoyed the fact that you had the option to outdoor dine at ALL restaurants.....breakfast, lunch and dinner! Location is great...only about 15-20 minute drive from airport. I booked an ocean front room. The view was spect [... read more]acular!!!! The rooms are large, spacious and always kept clean...thank you to all housekeeping staff! Every restaurant and buffet staff were friendly and most attentive. Special shout out to Hostesses Keila and Jolain at the Seaside Lunch Grill. The ladies remembered me from day 1 and were professional, kind and and friendly! Also, my friendly waiter, Joel who also was very helpful at the French restaurant at night! and shout out to Johann and Yasmin at the Italian Restaurant. They made my dining experiences most special! Really have to say all staff were great! The breakfast buffet was very extensive! Includes plenty of options for everyone and well prepared! Even had an Eggs Benedict station and Motts Clamato juice for Ceasars!!! The hostesses at breakfast buffet were very helpful too as well as all wait staff. ALWAYS, staff would address you as "Mr. or Mrs." then your last name as there were place cards on your table when seated that noted your last name. Just gave it that little extra personal touch! Well done! The beach, well what can I say! BEAUTIFUL and CLEAN!!!! nice that there is some sort of break wall out aways which allows for swimming without a lot of waves or currents! Excellent stretch for walking! Lots of chairs and covered palapas and always plenty of towels to grab. The beach service was better than ever had! Eribal, my waitress was fabulous on all levels! She even had a white flag system for her guests to wave if service was required! Always a kind friendly lady and excellent service...THANK YOU!!!! No wristbands at this resort! Most days there was some sort of lunch cooking on the beach...but if you wanted restaurant food, they would take your order and bring to you directly on the beach! Drinks well poured and top shelf liquors. Always entertainment in afternoon and evenings around the resort in various areas. Upon arrival, after check in, I was assigned a butler for the week...a kind helpful gentleman named Alexander. He was of great assistance! from any question or concern, 24/7....he was available to assist! All was taken care of by him! I would receive a message each day giving me information for the day and he would be around to see me at least once daily! A very knowledgeable, professional, friendly gentleman!! A huge THANK YOU Alexander and wish you continued success at Secrets! I celebrated my birthday while away and Alexander along with other staff made it a happy memorable day....thanks again to all staff. Really can't complain about a thing!! I highly recommend this resort. As someone who has travelled for decades visited many countries and resorts, I can say this is a new favorite and plan to return again!

Excellent Vacation at Secrets Cap Cana, DR

We loved our holiday this December at Secrets, Cap Cana. The resort was stunning. Our room was beautifully decorated and well air conditioned with all the amenities. The service was the best I’ve ever had. Activities were sent to our phones every day. There was a lot to do: aquabics, zhumba, biking, waterpolo, volleyball, archery. Yoga…There was always food available. I would highly recommend this resort!!!

Secrets Cap Cana - Third Time’s a Charm

We’ve just returned from a wonderful vacation at Secrets Cap Cana. From the moment we arrived everything was fabulous. The beach is one of the nicest we’ve ever seen. After breakfast each day we’d spend our time on the beach, relaxing under our palapa. Late afternoon we’d head up to the pool and have a couple of cervesas at Manatees pool bar. Thanks Manuel! Then we’d head up to our room to freshen up before going out for dinner. Our room was spacious and very comfortable. Estela, our c [... read more]hambermaid kept our room very clean. All restaurants are good with excellent service. Our favourite was El Patio and Gilbert was a fabulous waiter. Entertainment in the lobby each night was excellent, with a good variety of musicians. This was our third visit to Secrets Cap Cana and we were in the Preferred Club. Darling was our butler and he was outstanding!!! We’d get a text each morning from him outlining the day’s activities, and at some point during the morning, Darling would visit us on the beach. Darling took care of several departure details, which we were grateful for. We’ll definitely be back and hope we’re lucky enough to have Darling as our butler.

Amazing Resort

Service at this resort is excellent. Service at bars, restaurants and housekeeping is fantastic. Food is amazing and entertainment is good as well. I would recommend this resort to everyone that enjoys good service.

FIVE STAR Experience

Chose this resort to spend a week away for a girls trip. Knowing it was likely going to be full with honeymooners and those celebrating anniversaries, made it even more compelling. We wanted something laid back, with some entertainment, but where we'd be able to get to sleep without the pounding disco music found in some resorts. The size of the resort was perfect, the room was amazing, clean and right by the pool. Service was impeccable with some of the regular servers learning our names and [... read more] our preferred drinks. We DID NOT elect to go the 'preferred' route, it wasn't needed. In fact, the beach done at the preferred side after some rain got very hard and uncomfortable. It is very safe. Didn't for a moment feel uncomfortable, and it being in a gated community means there is no one selling you anything on the beach. Lots of shade available and palapas that you can use. Get there early if you want the best ones at the front of the beach, but honestly they are all great! Just the right amount of activities during the day, some amazing live performances by the pool and at night they have shows, karaoke, and dancing outside in the lobby by the bar. Very laid back vibe. Dinner at every restaurant was superb, except the night we went to the Asian Fusion for a la carte. Service was slow, and our server was a little 'too friendly'.

Excellent experience

Best hospitality I have experienced in the Caribbean. Beautiful resort. Highly recommend. Enjoyed that it was close to the airport, transfers were quick and efficient. Rooms were nice, 24 hour room service was amazing!

Good and Bad

The good part of the resort was the service, exceptional and very attentive staff in their area of employment. The rooms are very nice and a good size. The resort was very clean ! The dinning was the good and bad of our experience , the appetizer's at all the restaurants were excellent but the main courses fell very short. We were among 4 people that got food poisoning at the Japanese restaurant. Which made our last day almost unbearable.

Great time!

The hotel had exceptional service, rooms and food. I think I gained 10lbs at least ! The beach was beautiful although more umbrella's are needed. This seems to be an issue with every resort and this one was no exception however there were plenty of pool lounges and chairs for everyone. Our room was also amazing. I loved the two shower head shower. It was wonderful to use at the end of the day.

Amazing resort

This resort was fantastic, grounds are beautiful, staff are extremely friendly And hard working. I loved the size of this resort not too big. We stayed in building 6 which was perfect, close to everything. We had a fantastic holiday from the moment we arrived until it was time to go home

Beautiful Resort

This place is amazing. The bathrooms were always clean as well as all the areas. The staff were very friendly and always asking what they can do for you. The grounds are beautiful and well kept. The food was amazing and lots to chose from. We definitely will be returning.

Heaven on Earth

Amazing hotel, close to airport, beautiful private beach, lots of activities but not the party atmosphere....extremely relaxing and you are treated like royalty. The food is incredible and the staff go out of their way to make you feel special!! No need to go anywhere else!!

Beautiful resort - excellent service!

This resort was fantastic. Best service I’ve ever had. From the personal concierge, to the towel helpers, and wait staff. Everyone had a smiling face. The food was pretty good too - especially the breakfast buffet and the French restaurant. I wish there was more variety of entertainment in the evening. The biggest pain point was really not being able to make reservations for dinner. Every night we waited over an hour to be seated. And, there is only the lobby bar open to pass the time - which  [... read more]meant it was always packed. Even with the dinner wait times, this place was excellent and I’d recommend it to anyone!

Secrets Cap Cana - Amazing Experience!

This was our first visit to SCC in Punta Cana. We chose a non-preferred king pool view .. ended up being upgraded to a partial oceanview. Building 5, Room 5308, it was fantastic ... nicely located in relation to the coffee bar/lobby /pool area. When we return (and we will) we are very content with non-preferred. Our concierge, was very attentive, he familiarized us with the property, our room, he set us up with what's app, so we could reach out to him, in the event of issues. He personally vis [... read more]ited with us each day to ensure our needs were met ... he was very kind and sincere. He wanted to do more for us, but we were already happy and comfortable. We were not approached about time share, which I appreciated. We thoroughly enjoyed the a la carte restaurants for dinner.. Seaside Grill provided a lovely lunch .. but we really enjoyed the beachside grilled lunches too! The service at restaurants was amazing, And the food was delicious and presentation was impeccable. I like the idea of not having to make a reservation, although we were only a table of 2, we never had to wait more than a few moments to be seated. Poolside drink service and beachside drink service outstanding ... those girls hustle all day long! We enjoyed our evening drinks at the pool bar. We took in 3 evening shows .. outstanding!! I joined in on only 1 ocean aqua exercise class, I wished I started earlier in the week, to take in more classes. Using the in room tablet, we did order breakfast room service...a fantastic service! Excellent service within the Coffee Shop and Best. Coffee. Ever. They were building several more palpapa trees while we were there, on the non-preferred section of this beautiful beach...which will be a nice touch and offer some shade. The beach is gorgeous .. no vendors or locals .. its a gated community .. always felt very safe. There are so many staff members that deserve an honourable mention ... the gardeners, the housekeeping staff, especially those that took care of the pool banos and beach banos ...they were always super clean! The towel fellas, the restaurant hostesses, all the servers ... I'm sorry this is a long read ...We had such a terrific experience, a truly classy resort, that takes pride in customer service and it shows. Any staff we had interaction with, behaved in a professional manner, yet were friendly and genuine. We were treated royally as non-preferred guests... I can't imagine how the level of service could possibly improve, had we been preferred guests. On another note .. using Air Canada Vacations was flawless ... flights were good, on time, transfers to and from the resort were efficient and less than 20 minutes, which was awesome! We would absolutely recommend this hotel to friends and family .. Thank you for a memorable vacation..

Awesome resort

This resort is a beautiful place. The rooms are spacious and clean. The whole resort was always kept clean. The staff at this resort would always go above and beyond your requests. They are super friendly and always willing to help out at any time. This resort has an awesome staff that I have never seen at any other resort that I have been to. The food was pretty good at most of the restaurants. The Italian restaurant was the only restaurant that I would not recommend. The food was alrig [... read more]ht but just didn't have that Italian flare or flavor. The entertainment during the day and the night was good. I would recommend this resort in a heart beat.

Amazing Resort!

If you’re looking for a wonderful relaxing vacation this is the resort for you! From the moment you arrive you are welcomed with open arms! My husband and I just returned from a 10 day vacation at this resort and all we can say is ‘ it’s amazing’! We’ve been to many resorts in the past 25 years but I have to admit this is probably the best one yet! If you want to be spoiled and pampered this is the place to go. The grounds are immaculate! The rooms are large and very modern. The be [... read more]ach is gorgeous! And the pools are beautiful. The service at pools and beach is incredible. The food was delicious, and the variety of desserts was incredible! My husband and I did not have one complaint. All of the employees go above and beyond to make your vacation wonderful. I would definitely recommend this resort if you’re looking for a R & R vacation!

Amazing get away

We did a quick 3 night, 4 day stay here and it was unbelievable! Resort is only 20 minutes away from airport - so key for a quick get away. The service was great, food was amazing, room was perfect (junior garden view - which actually had an ocean view!) We were lucky with weather, as it was 28 degrees daily with a nice breeze by the ocean. It rained a few times but it only lasted 5 minutes and went right back to being blue skies and sunny. Ocean as calm but not as clear as other Caribbean islan [... read more]ds but I think the wind was stirring things up. Quite a bit of seaweed along the shore that didn't look to be picked up/groomed daily (as seen at other resorts in the Caribbean). I especially liked the infinity pool. I love that everything is walking distance (max 3 mins) and accessible. Would definitely stay here again!