Relaxing!

The hotel is a bit dated but is apparently undergoing a substantial renovation this summer. The king bed was amazingly comfortable! The staff were always friendly and knowledgeable. The food in the buffet was well presented and had a good variety for all sorts of tastes and dietary needs. It was very difficult to get a lounge chair at the pool and the beach. They were always taken with a towel or something small early in the morning and that's the way they sat in some cases for hours and not bei [... read more]ng used. This was very inconvenient and inconsiderate of other guests wanting to enjoy a lounge chair. Electrical plugs are limited in the rooms and can be a bit inconvenient with all of today's gadgets. If you use medical devices such as a CPAP, bring an extension cord, about 8 feet long.

Great resort!

We just loved it! Everything about this place is great for a nice vacation. The beach, gardens, pool, food, room etc were all great! Staff were very nice and helpful, all service was great. The cherry on top were the birds and animals in the gardens, which we enjoyed a lot! Can’t wait to go back!

Beautiful resort

We stayed at the Quetzal for 10 days in early March. We were very pleasantly surprised at the beautiful grounds. It is literally a jungle with numerous waterfalls, an abundance of vegetation as well as different animals. The reception was very quick and we were given a nice room in an excellent location; building 26. The buildings and the grounds were kept in exceptional condition...very clean and well maintained. The only downside we found was the walkway through the jungle as it is uneven and  [... read more]sometimes difficult to walk on. But then there is the option of using the main road. The resort is a nice size, not too big so easy to get from one end to the other. The pools are beautiful and kept very clean; lots of loungers and palapas. The main pool is very close to the beach so it's nice to be able to see the ocean. The beach is huge...very wide with beautifl white sand and again lots of loungers and palapas. The water here is tourquoise blue and very clear. The food was excellent, very tasty with lots of variety. It was very convenient to have the option of a full lunch or quick burger/hot dog in the restaurant by the beach. We enjoyed participating in the aqua fit in the morning and the entertainment every night. All in all, this is a very nice, clean and well maintained resort and we would highly recommend it.

Nice place

The hotel and grounds are lovely. Food excellent. Staff wonderful. Entertainment great! Saw a fire show on the beach and a Michael Jackson show which was outstanding. We had a "jungle" room and fed monkeys on our balcony which was 3rd floor and very private. Beach is beautiful and there was no sargassum. Pool is nice too. This resort shares beach and pool with the Tucan so there are tons of people. Had a very hard time getting a lounger on the beach which was very frustrating. The resort is a $1 [... read more]0 cab ride from Fifth Ave for shopping and there is a little mall 5 minute walk from hotel. You have to fill glass water bottles in the room for water. Super eco friendly. Also they do not have any coffee mate in the rooms. Dont know why. Also, if you are a smoker its a nuisance because its banned in Mexico. They have 2 small areas set aside which were always packed but nothing near the beach. The advisory for Mexico says bring eco friendly sun screen but no one checks. Its like paste lol so didnt use it. We were sent a link to pay a new "Vista tax" but didnt pay it and wasnt asked for proof of pymnt. On the whole its a nice place if you dont mind ton of people. Myself I prefer smaller resort.The jungle rooms were the best for nature action. Monkeys swinging in trees and feeding them bananas, apples and pears was an experience of a lifetime. Enjoy!

Best Staff Ever!!

The Iberostar Quetzal is a beautiful family resort. The food is amazing, lot of options from vegetarian to meat lover, from kids to adults. Any cocktail you ask for they make it. Beach is amazing, hug pools and jacuzzi. Parties at the beach were incredible. And the best was the staff. Staff was the one exceeded our expectations. There is Chef Alejandra who was table by table asking and taking suggestions from guests. She listen and offers diets accommodation. She gives the best welcome that make [... read more]s you feel at home. We received a free pass for the three of us to Iberostar Cozumel, unfortunately, it was as great as Quetzal.

Incredible Resort!

The staff were attentive to all of our requests from planning a birthday decoration for my wife to getting the perfect cigar recommendations from the cigar man. The food was amazing, I gained weight from our visit because I couldn’t stop at just one plate at each meal. The cleanliness of everything was spot on.

Great experience

The hotel is well kept and expertly staffed. The rooms are immaculate and everything works. The beach is fantastic though the resort could do a much better job of clearing the sargasum like the other resorts seem to beat them at but not a deal breaker. The pool activities are well orchestrated and fun to participate in or watch. The jungle-walk as I called it is a path through the middle ground between the Quetzal and Tucan sides and id a fun experience, especially for kids. The howler monkies a [... read more]re a riot and the peacocks seem to own the place. It's all great! we would certainly return again.

Great value

We have just returned from a very nice week at the Iberostar. We are very happy with our vacation. Reception was very smooth and friendly. Check out as well. Rooms are exceptionally clean with comfortable beds and nice showers. Each room has a balcony. All rooms are non smoking including the balcony. Food at the buffet was above average and the a la carte’s were solid. The beach is busy but beautiful. Bar, snack shop and ice cream shop all located at beach Entertainment staff were busy  [... read more]all day with different activities. The nightly shows were exciting and seemed to be enjoyed be everyone. There is a small natural jungle section located in the centre of the property that features lots of wildlife and plant life. It was a nice easy walk thru. Located a short cab ride from the Center of Playa del Carmen, it was located in a gated area, that you could safely walk around outside of the resort. A very solid resort at a very comfortable price.

Great resort with tons of wildlife

I stayed at the Iberostar Quetzal with my friend from Feb 3rd 2020 to Feb 10th 2020. It was our first time in Mexico. The resort itself was very clean, the workers do anamazing job keeping the landscaping very tidy no garbage anywhere. The resort is very ecofriendly and recycles! The rooms had everything needed in an all inclusive resort. We were in room 2843. The balcony looked out to the buffet restaurant and 2 bird cages where 1 of the peacocks would sleep on everynight. There was wild life e [... read more]verywhere. They would mind their own business. I love animals and loved seeing howler monkies, agoutis, coatis, tortoise, iguanas, squirrels, parrots, peacocks, phens, flamingoes and many other birds. There was a jungle you could walk through that was lit up at night and had many Mayan statues and waterfalls. It was the best part of the hotel. Inside our room it had a safe, fridge that they would stock with beer and pop. Kinda wish they would put some juice as I don't drink pop or beer but it wasn't a big deal. The cleaning lady made lovely towel creations everyday. She cleaned and made our beds everyday and gave us fresh towels. The food at the 3 buffets were pretty good. Cozumel, Tulum and Uxmal. Breakfast was always my fave meal! I was expecting more meat and fish/seafood options being an island and its what I am use to but it wasn't too bad. The guacamole was def the best. The chips tasted stale? My friend is a vegetarian and she found some of the foods not labelled properly. Some foods that were labelled cheese quesadia actually had ham in it. We tried 3 a la carte restaurants the Tex Mex (Mexican) the servers were very cautious of my friend being a vegetarian and kept letting us know if there was any meat inthe meals which was nice. The tacos and apps were ok nothing special. Not sure if its the corn used for the tacos that I am not use to but they tasted old to me. Not a fan. We tried the La Gondala (Italian) the apps were very good I ordered the fish pasta which was alright, pasta tasted very doughy. My friend ordered the tortellini in cheese sauce. The menu didn't specify if there was meat inthe tortellini and she didn't ask but there was meat in them so she mentioned it to the server and they brought her the cheese and spinach ravioli instead. She enjoyed them. The Steak house a la Carte was my favourite because I am a meat eater. The apps were good. The meal itself was the best! I ordered the sirloin steak, rare and it came with corn, potatoes and some broccoli. My friend got a vegetarian plate with some stir fried veggies, broccoli, potatoes and corn. She enjoyed her meal. There was soft serve ice cream at the Uxmal but at the outside area which was great but my fave was the vanilla ice cream inside the buffets or at the ice cream shop by the beach. The drinks were good not too strong but I found the bar tenders not as friendly from most places I've visited. They would serve spanish people first and I would try my best and order in spanish but I would be waiting a while for a drink. And I am not a person who tips bar tenders. The waiters around the pool and beach would order drinks for us but sometimes forget to bring them back or take a while and we would be gone before we would get them. I'd rather just get my own drink. The beach was awesome! White sand which the workers cleaned the seaweed every morning. There were not many locals who bothered us. If they did come to us we would just say no thank you and they would move along. The ocean was amazing, clean and not rough at all. Some waves but nothing crazy that you couldn't go in. The only thing I didn't like is we were only allowed to move our beach chairs to the sign which was far from the ocean. But I made sure I didn't leave valuables in my beach bag. The entertainment crew were very friendly. They had some very fun activities and funny shows at night. There were 2 guys who went above and beyond to make our stay enjoyable, Chocolate and Flower. They are great entertainers! We walked to Playacar shopping centre which was a 10 min walk from the resort but it was very safe as it was all tourists and hotels inthe area. They had the best souvenirs and prices for them. We did all of our shopping there as the shops inthe hotel are expensive and double the price. If you can make it out to 5th ave. This is another tourist area which is safe. There are tons of shops and night life. Even went to Walmart. Alcohol at the bars were very cheap as well. In all we had a great time. Beach and the animals were the best part!

Yes it is amazing

First of all, thanks to Linda for all she has done for us to make this trip a success. Everything at the Hotel is wonderful , the food is excellent so is the service, the grounds, the pool and the beach. We also enjoyed all the animals roaming free. We highly recommend this place. I must warn you about 5th Av. in Carmen, stay away from any Jewelry shops, those peoples are mainly CROOKS, besides that you can not walk 10 ft. without being harassed . After 20 min. we went back to the hotel

Exceeded my expectations

Hotel Iberostar Quetzal and hotel Tulum are separated by a jungle like setting, with paths winding thru rock, jungle and small waterfalls. Coati, iguanas everywhere, with howler monkeys passing over twice daily. (Or landing on your balcony!) The resort was immaculately kept everywhere, rooms were large with balconies and cleaning staff that were so friendly and accommodating! The beach was groomed daily, clearly making it the best for miles. There are 2 buffets (1 in Quetzal, 1 in Tulum, identic [... read more]al), featured food changed daily, simply amazing and never ran low even for late night dinners. I did not book an a la carte, the buffet had EVERYTHING! With 350 rooms this resort was the perfect size. In building 24 ground level, 1 min to pool, 2 min to beach, 1 min to nightly entertainment which were of high quality. My favorite still the quiet lounge at hotel entrance, the singing left me in awe. There is a quiet pool, the main wrap around pool with hourly entertainment at the far end, kids pool and the cold swim up pool. They even babysit/entertain your kids for a bit, unsure of details, just watched them having so much fun! If you are a smoker just tell them, you'll go to building where your neighbors won't hate you. Mostly it's the staff made my week the best ever, they were amazing. Hit Mexico over 30 times now, at least 20 were at resorts, never hit one a second time, until now, will definitely revisit Iberostar Queztal. Recommendations: Bring a few mx pesos or USD, (tips) don't use the ATM at front desk, you'll pay hard. Hit a bank ATM in Playa off 5th ave, (ATM on 5th ave more subject to breaches) go back, front desk great at breaking large bills to small for tips. Don't hit a bank use ATM. Don't purchase in resort you'll pay hard! Thanks Iberostar see u next nov. Your resort, mostly staff are the best I ever met

Loved it

My husband and I thoroughly enjoyed this property. The property is meticulously kept. Staff are gracious and attentive. The food was fantastic and the beach and pool were both great. Only one sore spot was the noise from the pool area with music which is very loud on the beach and pool area and while some go to the resort for that purpose there were many who did not sign up for it. This was a small point however and would not prevent us from returning. As well the evening entertainment on smalle [... read more]r stages at both resort bars was a wonderful find. Extremely talented artist playing everything from Blues to Flamenco. Real gems which should be featured. As well the location was wonderful where you are surrounded by monkeys, Iguanas, turtles ,parrots ,peacocks and the list goes on. This was a great resort. We will return!

Could have been better

One bad meal broke the trip for me but my family did enjoy the resort since they did not eat the same food. This resort is in the PlayaCar complex and getting in from the airport took forever. I guess this is the price for security so plan ahead if you are arriving with kids. The 45 min ride took 1.5hours. The a la carte Mediterranean restaurant (black squid risotto with fried calamari) ruined 5 days of my trip which I spent running back and forth to the washroom. Let’s just say I am h [... read more]appy to be back home eating food I know I don’t need to examine before I eat it. The rest of my family did enjoy the entertainment team. The energy from this crew is top notch and the freshly made food on the beach is the safest bet. The sangria when they serve paella on the beach was a nice surprise. The entertainment team a lot of energy and offers lots of options if you want to get into the spirit of the resort. I should mention there is a lost and found which you should check as someone did take my slippers and I found the kids goggles at the lost and found. You need your passport to exchange from USD to peso and no one has small bills! Take lots of small bills so don’t have to scramble later. We had a ocean view room which was amazing. Especially if you are stuck in doors and you can relax(recover) while you order room service. Honestly I had a better experience at Melia resorts and upgrading to the level instead of paying the premium for a better room at Iberostar where you don’t get as much perks as Melia.

Excellent resort

We loved everything. The monkeys and animals were fantastics. Clean rooms and great staff. Thank you

Excellent!

Great food, buffet food was best I have ever had and I have been to Mexico a dozen times. Italian restaurant was great, Mexican was good. Rooms were a good size, beds were not rock hard like they are at some resorts. Air conditioning not great, toilets don’t work great. Shower always had hot water, worked well. Staff are great. Thanks to Misael who checked us in and chef Alexis who was always coming to check on us during dinners. Tacos on beach were good. They do have a drink menu at ad [... read more]ult pool bar, just ask for it. Pool was beautiful. Lots of seaweed on beach, but that is at every resort in the area. Always found a beach chair, as long as you are there by 10am. Overall a very good trip.

Very niceand clean resort

One of the best trip where kids and adults got a very good time.. The ocean is better comparative with other Playacar resorts where the ocean is calcified and rough and wearing shoes is mandatory. The resort personnel very nice and eager to help. I'm recommending this resort ..Enjoy!!

Great resort, scenery and great services !

Great services, friendly people and awesome water!! Highly recommended for families with kids ! Fantastic entertainment within the resort with the wild animals - monkeys and lemurs A la Carte restaurants well maintained and serviced

Great resort for families...

The resort was beautiful however, some rooms are not ideally located as we eventually had to upgrade in order to move to a more quiet location due to the Theater's loud shows until 11:00pm. We were located only steps away and it was very loud. We are accustomed to 'Adult Only' resorts and while we were expecting a few smaller children, we weren't prepared for what awaited us. Way too many children, even many newborns which surprised us. Having the entire kids club being brought to our location  [... read more]at the pool daily was a bit of a nuisance, but given the state of the beach with the Sargassum problem, I suppose they didn't have much choice. All in all, the resort was great and the location ideal for a stroll to Playa del Carmen's 5th Avenue which we enjoyed. Sadly, the beach was inundated with seaweed and generally not appealing for swimming but that didn't hinder the trip in any way except that it would have been nice to dip in along the way to Playa as it was a very hot walk. The animals were lovely and the service was the best among all the resorts I've been to... All in all, my partner and I agreed that had this resort been Adults Only, it would have been the "BOMB".

Top of the class resort

We spent 11 amazing days at Iberostar Quetzal in Playa del Carmen and it was absolutely fantastic! People did their best to accommodate us. Front desk team is very professional and did a wonderful job to make our stay memorable. Thumbs up to Francesco for being so efficient! The waiters were all so courteous and polite. We never had to fetch for our drinks, restaurant / beach / pool.... We are foodies and enjoy good food and were very pleased with the quality and variety of food served in a la  [... read more]carte and buffet restaurants. Especially loved the Italian a la carte resto, wood oven, fresh pizza and home made pastas. Attentive service from all and especially from our server Nathaniel! He was so nice, made our dinning experience Top of the class! The Méditerranéen restaurant had nice hors d’oeuvres and good selection of fish snd seafood. The natural exotic jungle forest was so wonderful, every day we would see beautiful peacocks, pink flamingos, toucans, monkeys tree hoping! Waterfalls everywhere, amateurs of nature will be amazed by it’s beauty! Pool is impeccable, as is the entire resort! Daily musical entertainment on both sides, Tucan & Quetzal, nightly shows are pretty good also! One of the perks! Foam party in the pool!!! If you are looking for a quality resort next to Playa del Carmen, this is one of the best! Been at Riu, very loud all day long, sometimes you like peace and quiet and Iberostar has the perfect balance of entertainment for all ages! They actually have staff walk around during the day to offer you fresh towels!!! Never have I seen such service and I have been to Riu’s, Paradisus, Melia’s, Palace many luxury resorts and this place is not as flashy or new as others but has much more to offer in terms of memorable experiences. Loved the wide, sandy beach, very well maintained considering the seaweed situation in the Caribbean. 5 star hotel Would love to go back and learn more about Iberostar memberships it was a great resort thanks to the great people that work there 😊

Great resort!

Relatively quiet resort, good food, comfy beds, and great service from the staff. Could always get a beach chair, no matter what time of day. Restaurant choices are plentiful. An easy taxi ride or walk into Playa Del Carmen. Only downside was the seaweed on the beach. Not the resorts fault obviously, but they need to invest in some mechanized removal, since three guys with wheelbarrows doesn't have enough of an impact.