Excellent winter escape

We enjoyed our stay at Grand Aston and would recommend this hotel to anyone who is looking for a break from the Canadian winter. Pros: Amazing beach for swimming, snorkeling, and sunset watching. Beautiful grounds landscape. Operational gym. Hot water, working airconditioning. Friendly and hardworking staff. Fabulous nightly live music in the lobby with occasional dancing parties. Enough food and drinks for everyone. Cons: Biting insects, like in all other hotels we've stayed in Cuba.  [... read more]Day time intertanement was not consistent and mostly missing. I would love having daily dance classes as they were scheduled. Overall: We enjoyed our stay and will come back.

Amazing resort

My husband, sister and I went on vacation to this resort. It was the most amazing resort. Best vacation we have ever been on. We connected with the entertainment staff, Emilio, Alejandro, Thalia and Fito made our stay absolutely the best. The rooms were clean, vibe was good, beach was amazing and food was good as well. The 3 of us cannot say enough good things about this resort.

Very badly managed!!!

Worst adherence to standards. When you know we are going to a certain room then you have to make sure we get what we pay for. It was not the case. We took the building 11 where we are expected to get a Fridge full of soft drinks, alcohol etc but nothing was there. The Flush was not working and there was no Water. There was no Hot Water for bath and everything fell on deaf ears. We loved the place, the Hotel, etc. The Food ofcourse is not to our liking and we do accept it in Cuba. However,  [... read more]there were no Fruits, not even a banana which is a part of Cuban culture and fruits. People were nice but their requests to do the needful did not suffice. We do trips, All inclusives, Cruises etc. on a monthly basis and would have recommended Cuba but will have to wait until you guys do something about everything.

Bitten by insects and bad beach

We stayed at Grand Aston Cayo Las Brujas for one week. The resort is very large and includes an adults-only section that is quieter and closer to the beach. Our room was near the lobby and restaurants. There was a small private beach nearby, but it was only suitable for snorkeling. For swimming, we had to take a golf cart to another beach, which unfortunately was not clean, had a bad smell, and was full of jellyfish. The children were afraid to enter the water. From the third day, we trave [... read more]led about 20 minutes by bus to a nearby resort to enjoy the beautiful Caya Santa Maria beach. Unfortunately, this hotel does not have a nice beach. The food variety was acceptable, mostly chicken and pasta, but there were limited fruits and vegetables. The staff were very polite and friendly. On our last day, we were badly bitten by insects, and even after four days we still have itching and pain. I do not recommend this hotel for families with small children.

Great resort

Hotel landscape is very beautiful, rooms need some refreshments very tasty food , excellent service, very nice and friendly staff, we spend two beautiful week's there Thank you for your service Big thanks to Pedro ,Roberto, Meryell, all waitress in buffet and alla Carta restaurants and big thanks to cook's and chef's , we wish you a Merry Christmas and Happy New year love ? you all

Ok Resort

The hotel itself was great, clean and in good repair. Pools were clean. Food was consistent, had eggs and bacon everyday. No supply issues with food/alcohol. Beach is very nice with great snorkeling but is a considerable distance from the main hotel, also no snack bar at the beach which is a negative. I personally like the beach being closer. No-see-ums (bugs) were bad at times.

The most beautiful beaches

The ranking of this resort is not considered to be a 4-5 star resort because it has been scaled back to appease the local tourism community. The first two days starting Saturday June 14-2025 were absolutely despicable. We had to Que to just get into the dining room, waiting for more than an hour each time and then once inside the dining room we had to wait in long slow lines and literally fight over scraps of food because the locals would have taken everything. By the second day this was still  [... read more]continuing and we were furious about the behavior of most of the people who were ignorantly taking advantage of the food availability and had zero consideration for anyone else except themselves.Taken into account that it was the last week this resort was open (closing until November apparently)and Father’s Day weekend. Added to the list was the lack of mosquito control. Everyone was getting eaten alive. Only after the weekend did they start to fog the property for mosquito control. The whole experience was just too much for us and we were tempted to leave the resort and transfer to another location. Now we always come prepared and we had brought a lot of food with us so we didn’t go hungry. Two days later the crowds had left the resort and the resort population had dropped significantly. By Tuesday we were able to move freely into the dining room and obtain food not scavenged by everyone else . This is the third time to this resort in three years and it was not acceptable the behavior of the locals. No enforcement was done in order to prevent the problem. Complaints were never made because we tried our utmost effort to refrain from actually contacting air Canada ??. Now we know many of the staff who are working there and they had all been extraordinary helpful and kind to us. Specially many of the kitchen staff, and the bar staff . Hayler , Toni , Elvis and the other bar staff were absolutely amazing and they went out of their way to make sure we were good. The front desk staff were very helpful especially upon arrival and they switched our room to an oceanview so we were very happy with that. We love the location of this resort because it has the best view and beaches anywhere in the world. While most of the locals were at the pool we had the beach mostly to ourselves and THIS is why we tolerated the poor behavior of the locals at all mealtimes the first three days. I would have given it a 5star rating but the first two days were not handled professionally. I can tell you that most foreigners like us would have not accepted the same treatment and would have left the resort on the first day. We have a lot of experience in Cuba so we toughed it out and we are glad we did. Big recommendation for our Agent Saskia Singh who has been our agent for many years now . Starfish Cayo Coco is one of our favorite places to go and I hope it will improve the next time we visit!!

Good resort

The resort is beautiful; the rooms are nice, pleasantly sirprised with good quality shower equipment. Floor to ceiling mirror in the room is a pleasant feature. We had a 3rd bed in a room for our daughter, but this only good for a smaller kids, for a bigger person it' too flimsy, but the regular beds are good. TV has usb port, so the pen drive with movies we brough proved useful. The beach is not too big, but big enough; has a lot of palapas and always had a lot of space. Stuff is very friend [... read more]ly. Towels are always available. Entertainment is very decent, different live music artists in the lobby every evening. Especially should mention Monday show "Michael Jackson". Really high level group with amazing choreography, we stayed 2 weeks and enjoyed the show twice. Last, but not least, the food was better than I expected after hearing stories of pasta-only choices in some resorts. Eggs, sausage, pancakes, pastry, very decent cheese and cold cuts, fresh and cooked vegetables, yogurt and kefir, juices for breakfast. Fish, beef liver and ground beef, pork and chicken drumsticks, lots of pasta , rice, and beans, cooked vegetables and pineapples, soup, pastry for lunch and dinner, always decent selection of fresh fruits. Not a high end restaurant taste, but very decent. Coffee didn't impress, I had better coffee in Cuba before, but the Cuban Coffee made artistically in the lobby after dinner is really good. Internet is available everywhere even on the beach Overall, a good vacation.

Perfect for pool lovers

This was my first stay in the Cayo Santa Maria area. The price was right for 2 weeks. Adult pool was the best. I am a beach person, however due to the amount of biting bugs in this area I avoided the beach. Not good for swimming. There is alot of vegetation and sharp rocks in the water. Water shoes are a must. However great for a beach walk. Staff are friendly and helpful if you have a translation app. Many spoke little English, it was difficult to communicate the simplest conversation. Dr [... read more]inks and coffees were inconsistant. The beer was always good. Daily fresh fruit, salad bar, bread, and pasta were good. Otherwise, few food selections compared to many Cuban resorts I visited. Bring your salad dressing. The nightly lobby entertainment was good, the Micheal Jackson show was excellent. The nightly rolled out cart bar in the lobby served the best spanish coffee. The weather was perfect, breezy in the evenings so you never felt smothered by the heat. The spa experience was so enjoyable. The massage was the best.

Good resort

The layout is nice, adult side and family side…..was quiet when I was there but I could see it being very active with more people…. The shows…usually I could not care less about them….but the Michael Jackson show was excellent…. The crew working in the resort….pretty much keep things going and are ever engaging … Food…well it is Cuba…but better than the last 3 Cuban resorts i been to.

Amazing atmosphere

All areas of the hotel are modern, clean and comfortable. The pool is beautiful, it was perfect for our family with children ranging from 3 months to 12 years. The beach is a far walk from the family section but the water was shallow and calm for the kids. It’s great for snorkeling but I recommend water shoes. Chino at the pool bar made special kid friendly drinks for the kids daily, he made their vacation very special.

Wonderful week

We stayed in the adult section for one week. We had no complaints!! Great value, the food was good, the pool, our room and the grounds were clean. Lots of hot water for showers, our mini fridge was replenished every day and we had toilet paper! The snorkeling was amazing! Our room key gave us some trouble but staff were quick to help.

Terrible Resort -BED BUGS

My partner and I recently stayed at this resort, and unfortunately, our experience was far from pleasant. During our stay, we met another guest who had encountered bedbugs in building number 11. Afterward, we noticed that buildings 5 and 6 were closed off for some unknown reason, which immediately raised concerns. We had been told that mosquitoes were not an issue in the area, but we started noticing bites on our skin during our stay. After returning to Ontario, we realized we had bedbug bite [... read more]s from head to toe. Once we arrived home, we immediately undressed outside, showered in HOT HOT WATER and did NOT bring our luggage into our home. Aside from the insect problem, the food and service were absolutely terrible. We were extremely disappointed with the quality of everything. Given the infestation and overall lack of attention to cleanliness and guest experience, I would not recommend this place to anyone. It’s only a matter of time before every building here has an issue with bedbugs, and the entire resort should be shut down until they take proper steps to address the problem.

Great Getaway

Cute hotel which is needing a little fixing here and there but that won’t discourage you to stay there. Food is flavourful and drinks plentiful. Beach waters are beautiful indeed but may need to walk a minute or two to find solitude as it’s busy and the chairs/loungers are always full or broken. Pools are clean and the resort is always well kept. Only negative thing was waiting an extremely long time for my room. Staff are friendly and try to do everything possible to make sure you have a great  [... read more]stay. Just remember they do run out of food and drink items as they don’t have the easy access like other country resorts. Give it a try.

Great resort

Had an amazing time on our girls trip! Food & drinks were good, staff very friendly. Rooms clean & spacious. Pools & beach amazing. Only complaint was lack of toilet paper and cleanliness of public washrooms.

Wonderful relaxing vacation

We found the Grand Aston Las Brugas to be very comfortable and welcoming . We had a nice king bedroom in the Adult Section. We enjoyed the pool as well as the great bartender by the Adult pool. The ladies that worked at the Adult snack bar were very friendly and attentive. We want to mention in particular Yakimis Madrigal Peraza as a wonder house maid, she is friendly and thorough. We really enjoyed the French restaurant with super service provided by Michel Carrazana Santana and the lovely  [... read more]Katrina Bello. They all made our vacation so enjoyable The musicians at the lobby were superb especially the young guitar player who did a lot of Country songs. The Michael Jackson show was spectacular. We also enjoyed the jazz bar and drinks made by Julio, he is quite talented. A special thank you also to Yanet from Holasun for her friendship and help booking an amazing lobster dinner at the One Gallery. The front desk staff including Richert were always helpful and friendly also.

Great resort!

The grounds were absolutely beautiful,lots of flowers,well taken care of! Beautiful beach ,large ,clean swimming pools! Food was good,lots to eat especially if you're willing to try some different dishes. Very,very friendly staff!

It’s fine.

Rooms are clean although our power shut off any time we opened the sliding glass door. Thankfully the mechanic showed us where the panel was so we could fix it ourselves. Grounds were consistently getting worked on while they were there. None of the outdoor showers worked to get the sand off. Not enough chairs anywhere! If you don’t have your towel out by 6am, good luck. Food was blah even for Cuba, no pizza! Talked to people from other resorts who were there at the same time, and it seemed lik [... read more]e this resort specifically lacked a lot, especially when the resort doubled over the weekend. Also having to make reservations at the buffet was ridiculous. Snack bar on adult side closed at 3 (where the servers were amazing tho) and no specialty ala cartes for people with upgraded bands. Bartenders at the main pool were rude. Bartender on the adult only side was a god send and made amazing drinks with the product he has available.

A good result

Hi I liked the staff was amazing but the management are very unprofessional they didn't listen for what we been ask for no place for the kids to play no attention for my son from the hotel at all. They told me the play ground open but never was open I will give 3 start not 5. My son 3 years old i got charge same as an odult .

Nice resort in a beautiful sheltered bay with loud music

Just returned from a week at the Grand Aston Cayo Las Brujas. I would definitely recommend this resort: it's nice and clean and well laid out - Having been to Cuba close to 20 times now here are a couple of notable things: -The Cubans can NOT use Canadian coins, so if you're tipping either use US or Canadian $ (we brought US$1's from here, but you could exchange there as well); -The resort has LOUD music on the beach (and the pool actually) and no way to escape it, so if you're looking for a [... read more] quiet beach spot this is not it. At one point I was 200m away, UNDER water in the ocean with EARPLUGS in and I could literally hear our beach music clearly - also walking the entire bay you can hear our music the whole time, even over the other resorts that you walk past; -The staff here are really lovely and some of the best I've encountered in terms of friendliness, service, and taking initiative; -If you have been to Cuba before you will know to check the public bathrooms for toilet paper before you go in, they often don't have any, but as long as you're prepared it's fine - our room was always stocked; -The shows are LOUD, again, earplugs necessary; -We stayed in Building 8 on the third floor (room 848 and 849) and had beautiful views of the beach. This building is located right between the main lobby/buffet and the adults only section/beach so we found it perfect to access both the buffet/lobby and beach; -We brought toothbrushes, hair accessories, toothpaste, etc to give to the maid each day and when I asked her what they really needed most she said clothing and baby/kid supplies were the most challenging for them due to cost or availability. One of the staff asked us for cigarettes which we didn't have as we don't smoke, but maybe that's hard as well; -We felt safe at all times at this resort, and in Cuba generally. The culture and people are very friendly and will pretty much drop everything to help you, they're very kind; -The food was pretty good at the buffet (we didn't do any a-la-carte): always a good mix of papaya, starfruit, fresh octopus (SO good), fish, stews and loads of fresh bread and butter at every meal; -We took the catamaran rides 3 days and I would HIGHLY recommend it, it was SUPER fun and our 'captain' was very skilled; -The resort/beach is situated so that it's sheltered from the prevailing winds, which is in large part why we chose it, perfect location for us and we had hot sunny weather the whole week (Jan. 28-Feb. 4, 2025). Overall a beautiful week in a beautiful country.