Wonderful relaxing vacation!

The 2 bedroom suite was very nice and roomy. The pool was really nice. The beach was gorgeous and the ocean was great for swimming and snorkeling. The people at the resort were so nice and helpful and it was a very safe atmosphere. We loved it there!! Java Nutz had great coffee and service (shout out to Timmy my coffee friend!) Only recommendation would be that they need to replace the pull-out sofas!! We’d definitely go back there!

Very Sad

First of all this review is in no way a reflection on the service provided by tripcentral.ca. As I found Julie to be extremely helpful & professional in everyway. This review is about Island Seas Resort and Sunwing whom I will be writing a letter to and coping Julie at tripcentral.ca. I chose to go to Grand Bahamas for 2 reasons 1st the location is close & not a 5 hour flight, 2nd I have never been there and do have plans to bring clients to the Bahamas for a sailing charter, so I was not only  [... read more]there to relax but do a little research. Upon arrival at the airport the sunwing line was extremely large with people going to many Caribbean destinations, very disorganized. Then we where approached by a rep & offered to pay an upgrade of $30.00 each to get out of the line up and speed through check out, which we did. Once we where at check in & placed our carry ons on the scale we where told that they had to be checked, as we where already checking 1 bag I had to pay an additional $34.00 for the checked bag. I have always traveled with my carry-on and it has never been a problem before? More of a money grab. The flight was fast and uneventful the service onboard was slow and the staff uninterested as I requested a glass of water I never received. The transfer to the resort was ok but we where left waiting with 4 other people for the second van load to go to the resort. Once we got to the resort we had to wait with many other people in the lobby to go to guest services, who where friendly and asked if we had a preference on a room which I said we would like to be on the ground floor in front of the hot tub in the marina view middle building. At that time we where told that check in began at 4:00pm, I pointed out our paperwork stated 3:00pm & was told that was a mistake. They said we could store our luggage and change & where welcome to explore the property, which we did as it was 10:00am. We walked to the Marina which is not much of a Marina at all with the exception of the 47ft power cat owned by the resort developer. But we could see the unit we requested was empty and no cleaning staff around. We then walked the beach & went for lunch. At 2:00pm as the other couple Mr & Mrs Freeman where already in there room since 12:30pm I asked if our room was ready & told no it needed to be cleaned. As no one at the front desk had name tags on I can not provide you a name. So again we walked to the requested room and no one was there and peeked in the window and it seemed ready. While this continued every 40 mins even with us offering to help clean the room. They just kept putting our paper work to the bottom of the pile! And left us sitting outside without as much as a bottle of water or a complimentary rum punch. By now another tour company had arrived and more line up, until I got a little forceful with them & they finally started to check us in totally disregarding our requested room. As this was unacceptable I stated that and they gave us the empty room 1075 at 4:45pm. We lost an entire day! And I had a headache from the stress! Once we where in the room the queen bed was a double so sharing was out of the question so I opened the pull out and the mattress was very thin & old so I called the front desk requesting a douvet to place on top of it as well as sheets, blankets, pillows a coffee maker, frying pan, basket & kettle. I told them there where no screens on the windows & the room had a funny smell. They sent some stuff over and the front desk called and offered us a complimentary breakfast the next morning which I replied while that was kind & we would take it they should also comp our dinner tonight. I was told Miss Lynn the manager would get back to me. We unpacked and went to the hot tub it was dirty and not working. As we lost a day & not able to go grocery shopping we went for dinner to an empty restaurant Grape Sea & asked if we had a reservation which we did not but they so kindly seated us. We ordered and service was so slow and my headache so bad I left Catherine there & ask she bring my dinner back as I had to go & lye down, she had a headache as well so she got them to package the food and came back to the room. We both went to bed with headaches at 8:30pm. I was sound a sleep when I was startled by noise at 10:00pm by someone trying to break into our room. I yelled at them and they left. The next morning Sunday Feb 11/18 at 7:00am I went to the front desk and found the lady who had been so unhelpful the day before there. I asked for the breakfast comp tickets and they were not there? So I waited for the coffee shop to open at 7:30am & bought here a tea & gave it to her and introduced myself and got her name Dezie and explained while I did understand she had a lot to deal with as the front line person I had some concerns and told her about the attempted break in and the smell and the missing items and the unacceptable pull out as well as the broken lock on the front door the missing safe key, the broken fan in the bathroom as I was keeping notes. She sent some over to check the door lock & fan & at that time I requested they bring in another double bed for me to sleep on as there was more than enough room in the living room for it. The handyman went for some tools and never retuned. Again more of nothing rush and wait, so we went grocery shopping by cab. I had to meet our Sunwing rep at 12:00pm whom we did meet Tiffany and started to explain our story and asked her to advocate for us & move us to a 2 bedroom in the same building 1068. We even took her to our room to see that there was mold in the ceiling which again was giving us a headache. She did work very hard with the hotel staff to come up with a solution. But we meet a cleaner who also works as a painter there and he told us that most of the marina view units have not been redone and mold was an issue. There where cleaning 1068 so we went in and it had been re done and was more than acceptable. But the front desk stated that we had request that room so they would not but us into a 2 bedroom unit unless we paid $100.00 a night more which our friends had paid $100.00 in total to upgrade to a ocean view. So not acceptable to me, nor was there any value in spending another $700.00 USD. So after that they sent us to check out no less than 4 mold infected rooms which we declined. It was not until well after 3:30pm that they decided to upgrade us to unit 3011 Ocean view, which we checked out and no smell & clean. So we went back packed up not only our personal items but all the grocery's then waited for the bellman to help which took forever so I ended up starting to walk things to the lobby. By then he arrived and was very helpful. By the time we got settled in it was well after 6:00pm again another day lost! We ate and relaxed and went to bed. In the middle of the night my friend Catherine was ill with vomiting & diarrhea which lasted Feb 12 & 13. Due to her health issues of an immune disorder breathing mold & the stress really made her ill. As it turned out the evening of Feb 13/18 I started with the vomiting through the entire night. So all in all from Feb 14-16 we did have a chance to relax & take in some sun as well as tour the island with our friend by renting a car. But over all the disappointment of the conditions in which this resort is in is very unacceptable. I understand that Mathew 2016 did a lot of damage to this island and the people are trying to recover but without tourist dollars that is impossible. The fact the this is an ideal location on the beach with amenities should help. But the fact that the units are old is acceptable but they are neglected is not acceptable. I am an interior designer and know that for a little money I could work wonders on the units to update them. The mold building should be worked on like the ocean view building. It is such a shame that the Canadian Owner has such low expectations and while they fly our flag they treat us like dirt. Yet they continue to sell timeshare for $15,000.00 a week plus $785.00 maintenance fee which is not reflected in the property. So all in all our 7 day winter escape turned into a 3 day mini holiday very sad. Note the only way I would return to this location was if I had room 3011 and our friends where in room in the double room 2 doors down, due to the fact the amount we paid was very reasonable & included the flight. But check in would have to pre-arranged as not to lose a day