Amazing resort!

Our experience at Xcaret Mexico was nothing short of incredible. From the moment we arrived, everything felt thoughtfully designed to blend luxury, nature, and culture into one seamless experience. The resort itself is stunning, surrounded by lush greenery, rivers, and unique landscapes that make you feel connected to nature at all times. The all-inclusive concept here goes beyond just food and drinks — it includes access to multiple Xcaret parks, which was a huge highlight for us. Every day  [... read more]felt like a new adventure, whether it was exploring underground rivers, enjoying cultural shows, or relaxing by the beautifully designed pools and beaches. The food was exceptional across all restaurants, with a wide variety of cuisines and high-quality ingredients. Service throughout the resort was top-notch — staff were friendly, attentive, and always willing to help. A special thank you to Colleen, our travel agent, who made the entire booking process smooth and stress-free. She helped us choose the perfect package, guided us with all the details, and ensured we had everything we needed before the trip. Her support truly made a difference in our overall experience.

Beware

amazing resort and grounds - beware as the management and front desk practice extortion and pressure tactics to get you to pay more We booked with Tripcentral for my family and my mother and father in law. My mother and father in law were staying on the Arte side but would like to have a room with access to the Xcaret side as we were traveling with kids. When they arrived at Arte the resort said they could not access the Xcaret side and that they had to upgrade and pay $4000 more to be [... read more] able to access to the Xcaret side (after paying $9600) for the week....of course they were devastated and just paid as they wanted to be with their grandchildren and the resort saw this and extorted them. We reached out to tripcentral and westjet as this was not what we agreed upon as tripcentral knew we were going as a family and needed and wanted the grandparents to have access to Xcaret side (otherwise they would have simply stayed on the Xcaret side as it was cheaper anyway) - having been to S=Xcaret arte in jan 2023 my wife and I had experienced the adults only side and figured they would like it as well - and we also had access to Xcaret when we were there in jan 2023. This was my third time to Xcaret and had previously brought over 50 people with me the other times as well and spent well over $250,000 with trip central on trips I am disgusted and amazed that this happened and now tripcentral and westjet are hiding and not responding to my calls and emails

Hotel XCaret Mexico

Just returned from a week at Hotel XCaret in Mexico. It was our second visit and was wonderful. The resort is beautiful, the pools, the food, the selections of restaurants are all incredible. We booked with Candice Anger at Trip Central and she was fantastic, so helpful and approachable. We’ll absolutely return and will only book with Trip Central!

Excellent experience-despite Covid

This was our second stay at this resort. We chose to come back because of the access to the Xcaret parks you get when staying at the hotel. The resort was doing many things to keep guests safe (despite many guests not participating) Things like mask wearing and hand washing were enforced, in particular at food locations and while using resort transportation but were more lax around the pools (despite the lifeguards all holding signs that said “masks mandatory”). It appeared that many guests [... read more] were taking advantage of Covid testing offered by the hotel, as evidenced by the line up at the medical center, but we opted for self administered RT-LAMP tests we brought from Switch Health. All in all we felt very safe and no one in our group contracted Covid as a result of this stay. The resort itself is beautiful and the parks are great fun. The food is good - we could always find something to eat. Favorites were the hamburgers from the poolside stand, the beachside restaurant Las Playas, a la carte dining at Xin-gao and Las Cuevas. Room service rarely disappointed as well. Unfortunately, the cost of this hotel is now out of what we feel comfortable spending in terms of returning, but if it is within your budget, this hotel does not disappoint.

Awesome resort

The grounds at this resort were really breathtaking. Suspended bridges, beautiful fauna, aqua color water. Food ok, service ok but found there is a language barrier. The restaurants were a unique experience . I highly recommend them.

Incredible resort

This is probably the best resort I have ever been to. The staff are incredibly knowledge, cheerful, attentive, and kind. The food is delicious, the grounds are beautifully maintained and landscaped. The artwork, design of the buildings and rooms, is top-notch. The included access to various Xcaret group parks and excursions is an incredible value and well worth it, I also recommend purchasing the photo packages so you don't have to use your own phone. Overall, an amazing experience. Special than [... read more]ks to Heather Felice for making it so easy to plan this trip! The measures in place for COVID-19 included indoor masking, which was also encouraged while walking around the resort, temperature checks when entering buses and restaurants as well as contact tracing. Hand sanitizer stations were common and regularly provided when interacting with staff indoors.

Amazing resort!

Hotel Xcaret exceeded my expectations. The hospitality was amazing, everyone always greeted you with a smile and an “hola.” The food was incredible, Xin Gao and Bio were our favourites but the rest of the restaurants were also above resort standard! The whole resort was beautiful, with rivers around every corner it was always a treat to look at. It was great having the parks accessible, and the tours plus guides were always very friendly and knowledgeable. Honestly the best resort I have ev [... read more]er stayed in. I can’t wait to go back!

Best Resort Ever

This resort was absolutely stunning! There is so much to do and everything is done so well. The food was also amazing. They even had lots of Gluten Free foods. The staff members were all very friendly and did everything in their power to make sure everything was to our likings. Not great for older people, as some of the activities are quite extreme. Would definitely go back.

Overall an amazing resort

Upon arrival, we were pleasantly surprised with the smooth check in process (other reviews spoke of issues and that was not our experience). Our room was well situated and had fantastic amenities (super comfy bed/pillows, fantastic shower, comfy couch, nice table and chairs for room service, 2 hammocks on the patio, excellent WiFi with streaming to the TV, well stocked mini fridge and snacks, etc.) We ate at 3 specialty restaurants and enjoyed the menus, food and service. The main buffet was ad [... read more]equate with something we could always enjoy. The food offerings leaned toward Mexican cuisine, which was not always to our liking, but the beach à la carte restaurant and room service had an excellent burger/fries and club house/fries for occasions we did not find food options we wanted. On one occasion, just because we could, we took the boat to Xcaret park just to have lunch at one of their buffets (more American type cuisine on their menu)! Having access to all the "X" parks was a huge draw for our party of 10. We preferred to use the parks that did not require us to be off resort for the whole day so only went to Xplore/Fuego, Xenses and Xcaret - we enjoyed them all! One complaint about the resort was the limited access to public washrooms. We found it very odd not to have bathrooms close to the pools and in some of the restaurants. Bathrooms we found were a bit of a walk away from those locations and we sometimes just found ourselves walking back to our room (which was not always close!) All in all, a great resort that we would return to.

Loved it!

Great resort !! Staff were all very accommodating , grounds were gorgeous, food was amazing! I woukd not hesitate to return. Having all of your excursions etc included was a definate bonus as you could do as little or as much as you wanted. Hope to return again!

You need to visit Xcaret Hotel Mexico!

The minute you step into the reception area you start to get glimpses of what is to come. This resort has the space to enjoy some quiet time and at the same time so many amenities that you will not know what to do first. There simply are not enough stars available to properly rate this property.

Best Vacation Ever!

To be honest, I don’t have much to compare to as this was my first time in Mexico and my first time at an all inclusive hotel, but this trip has set the bar high. I talked to others who have vacationed at all inclusives in Mexico who were at the resort while I was there and they said this resort is the best for food, fun and service and that I started with the very best and nothing else will ever be comparable. I felt I got a great deal and was very happy with my garden view room.

Can't wait to go back

A beautiful resort with so many options. The resort itself had a number of easy to get to pools allowing us to choose being with people or kids or having seclusion. The beach on the ocean is small but there are many sandy coves with beach chairs and hammock along the river and trails that meander through the property. Good food on our vacation is important and we were not disappointed - the Japanese and Cantina were our favourites. We liked the fact that we met guests and staff from Mexico a [... read more]nd from around the globe. The service was great across the board. Entertainment at the resort and parks was excellent. We especially enjoyed the evening show at Xcaret, the dinner show at the resort and the band Bullet Queen at the Cantina 3 nights during the week. Sound does easily carry from the hall into your room so get a room away from noisy areas such as bridges. Having access to the parks most of which are on the grounds with shuttles or boats running frequently included was amazing. You could go for a few hours and not worry about seeing and doing everything in one visit. We were able to create a perfect tailored mix of activity and relaxation. The fantastic shows, ziplining and variety of river and cave floats were our favourites. There was never long lines anywhere. We've been to a lot of resorts in Mexico and the Caribbean and it's rare when go twice because there are so many good options. This is a do again!

Mixed experience

Very nice and clean rooms, grounds and pools. Very attentive service. The problem is with the food. We both got sick after eating at a brunch. The rest of the vacation was lost. My friend stayed at the same resort the week prior and her husband got sick. I met a couple at the resort and when I mentioned our illness, she replied that she and her husband also got sick. The food safety is not up to North American standards.

Unbelievable!!!

This place is unreal... ultimate in fine dining, place is amazing.. relax on the beach, eat in a restaurant underground in caves, hit up many out of this world excursions and push your fears to the limits... This is the place for everyone young to old don't matter you'll enjoy every minute... The service at this place is crazy awesome treat you better then family, really unbelievably crazy awesomeness.... The spas from what the wife says are something else you'd never expect or think crazy relax [... read more]ing make ya fell like a true queen... Ultimate star rating.....

Worth every penny!

Hotel Xcaret was one of the best resorts I’ve stayed at. The room was so modern and the balcony with a hammock was an added bonus. The multiple lagoons around the resort were awesome for sitting out during the day. Along with the close access to the beach and ocean. The food options were great, Bio is a hidden gem with vegan and vegetarian options that were delicious. The staff were friendly and the turn down service was nice- with hand crafted gifts to boot! Also the access to all the parks t [... read more]hat are included is an incredible experience to take advantage of. Will return!

Amazing grounds, rooms, food and drink!

Going to keep the review specific. As someone who looks at so many reviews before travelling, I like to hit the highlights! 1. Before going: I got in touch with guest services (via email) to book my restaurant and tour reservations 3 weeks prior to arriving. I read many reviews that said many restaurants were booked up when they arrived, and this completely eliminated all worries. 2. Rooms: beautiful, adequately supplied...beer, soda, water, nespresso pods, snacks of all kinds, tooth [... read more]brushes, toothpaste, shaving kit, magnifying mirror, slippers, beach tote...truly all the things you would ever hope for. Rooms were cleaned twice a day and stocked every day without fail. 3. Restaurants: buffet was great...we make it a habit to try not to eat at the buffets, but this one was an exception. The buffet area is large with multiple stations...always fresh fruit, salads, raw bar, charcuterie station (great meats, cheeses and bread along with all accompaniments), Mexican favourites of all sorts, grilling station, ice cream and desert bar, smoothie bar, tequila and mescal station...and other changes daily. Las Playas beach restaurant and bar...fantastic for lunch...lobster tostadas, tuna tartar, casear salads, fresh fish and ceviches, as well as burgers and ribs. great cocktail list as well. Come late at night and swing at the bar with a cocktail, scotch or beer. CANTINA LOS FAROLES, Mexican steak house is more funky Mexican fusion and great bar that turns into a dance club at 11pm. Las Cuevas, gorgeous ambiance for a brazilian style steakhouse (meat on skewers passed around)...service was great, but the food was only ok. Good to go for the experience. La Trajinera...supposed to be the seafood restaurant, but we went for breakfast lunch and dinner and were not impressed. Food was bland. XIN-GAO...went for the Teppanyaki and the fusion menu...both were amazing. The restaurant is beautifully decorated and the service was exceptional. For the fusion menu, order a little of everything as the portions are small. TEATRO DEL RíO; went to the Caribbean and Mexican shows...the food is OK but the service was inconsistent. We did not visit any other restaurants. Overall the food is very good, but the service, however good, was not personable or seemed genuine. BARS: Lobby bar, open all day, serves all the usual suspects as well as top notch cocktails, scotches and even specialty coffee drinks. The have a piano player around 6:45pm, then a jazz or rock group that plays till about 11pm. Pool bar, I think there are at least 4 of these, but we only went to the one in the main infinity pool. It gets pretty crazy in the afternoon as you would expect. We typically would have our 1st drink of the day there, hang in the pool for a while, then take off to the beach. Las Playas: attached to the restaurant, is also a stand alone bar. Igunas: pop up bar by the beach chairs. Shout out to Viktor, who made us some amazing cocktails out of his limited supply of ingredients. he definitely provided the best bar "experience" CANTINA LOS FAROLES; there is an upstairs "sports bar", but it is a bit dingy. The best place to be late night is downstairs under the lanterns. The guys work pretty hard here keeping everyone in beverages. There are also pop up bars in various places throughout the resort. POOL: get there early to get a spot with sun for the day. Only one corner seems to get sun, and the water is very cold. It is a pretty pool, but poorly designed for maximum usage. BEACH: a lot of people complained about the beach, and that there was none...there are 3 beaches, with turquoise water and soft sand. There is also full bar service to all chairs. The water can be dangerous at times, so be careful when going in. Lagoon: perfect if you want to stare at turquoise water, jungle foliage and waterfalls while getting served tasty drinks, only feet away from all amenities of the hotel. The wind stays of the lagoon for a calm, serene experience. Be sure to wander around for cave hammocks, hidden alcoves, paddle boards and kayaks. One thing would help: MORE WASHROOMS!!! Good luck if you really gotta go!!

Amazing Resort

Great experience - very unique! This was our second stay here, and we plan to return every year, at least until we have experienced every park that is included with your stay. Service and food are excellent and the grounds are pristine!

Fabulous Resort

This resort is absolutely stunning. ALL the staff at Hotel Xcaret are absolutely amazing going above and beyond to ensure you have an enjoyable and memorable stay. My husband is able to walk only short distances so we took a wheelchair to help him get about the resort. There were areas we didn't think we could access but when we asked the concierge employees they were very helpful. My husband wanted to go up to see the chapel but there were alot of hills and it was a distance from the main b [... read more]uilding. We asked the concierge manager about an alternate way there and although there wasn't one, he had one of the bellboys accompany us pushing the wheelchair up the hills and up some of the walkway to the chapel. (elevator took us most of the way up). We had booked Las Cuevos for my birthday dinner before arriving so were unaware that it was located on the beach again with no way to access by wheelchair. One of the security guards pushed him in the chair to a location where there was a flight of stairs he could descend. Throughout our stay staff was always assisting with meeting his need with the wheelchair. One of the waiters told us there was a way down to the lagoon beach area via one of the casas and then a tunnel. He asked one of the concierge near the infinity pool to show us how to get there. This was incredibly important to my husband as it was partly because of the rivers that we booked this resort. Overall it is a great resort and as stated earlier the staff are fantastic.

Unbelievable resort

Beyond expected! Hotel Xcaret is the best hotel we ever been to!food, pools, beaches ere amazing! Definitely will recommend this resort to my friends and family members. Also planing to return next year.