Amazing

Dreams Sapphire is a great family friendly resort. There are so many activities for the young and old. The staff were also very friendly and helpful. I could not have asked for a better stay. Although the beach had a lot of seaweed, the pools were great.

Five blissful nights in heaven

Honestly, I had an amazing stay at Dreams Vista Cancun. While there was a huge snowstorm sweeping through Southern Ontario, I was on the beach in Mexico, sipping pina coladas, and for this alone, I have to give this resort a 5/5 rating. Food - I'd say it's on the above average side. Your food experience heavily depends on how much initiative you're willing to take on this trip. If you can be bothered to take 1 minute in the morning to reserve one of the specialty restaurants on their app, th [... read more]en you'll have a great time. If you rely on walking up to the restaurants during peak dining times, then you're going to end up eating at the buffet or having room service. As for the food quality, the specialty restaurants are a small step above what you'd typically get at a nice sit-down Toronto restaurant. My sister is a foodie, and she was happy with what she ate. The buffet is a different story. Their buffet does offer a variety of continental and Mexican food, but it's not as tasty since it's not fresh. The meat gets tough, bacon gets hard, and there's not much you can do about it. The saving grace for the buffet is their made-to-order stations that whip up burgers, eggs, and smoothies. That's always a good choice if you're stuck at the buffet. Drinks - I don't drink, but my sister does. There were several times when she noted how strong her drinks were. Service - Amazing. Everyone we met was super kind and non-solicitous of tips. I had an issue booking the restaurant through the app, and an employee was not only able to book our reservations for the night, but also fix the issue. 10/10. No notes. Beach/pool - Beach is tiny, but it's still a beach! It is well maintained. Yeah, there is seaweed, but a team clears it every day. The sand quality is good, but not as great as Cuban beaches. The main pool is meticulously maintained. On the last day when I was checking out, I saw 2 guys in googles scouring the entire length of the pool. I hope they are paid well, because they did an amazing job. I don't think I've ever swam in such a clean pool in my life. There was also a jacuzzi, it was nice when the weather was in the low 20's, but it's not super warm. Rooms - Extremely clean. For a climate that is muggy and humid, I didn't detect a hint of mould in the washroom or on the linens. The decor is modern except the room phone. The balcony view is to die for, but doesn't face the sunset, but if you're an early bird, you can catch the sunset. The noise level is very good. There's no obnoxious music playing on the premise or surrounding resorts at night, A/C is whisper-quiet. We were woken up by other guests in the middle of the night, but that only happened once during our stay. Word of warning - after check in, you will be asked if you want to participate in a 90-minute sales presentation to check out Hyatt's other products. You'll be asked to purchase multi-decade travel packages costing around 20-40k or ~$300-500/ month. They lure you in with a coupons AND a voucher for 2 nights 3 days at the resort, which you'd assume is free, but it's NOT. It's merely a voucher for a DISCOUNT on a 2n3d stay. You actually have to pay 300 USD for the stay. The sales presentation is NOT 90-minutes, it's 3 hours out of your vacation. Initially, they'll pair you with a point of contact. They're very cordial and ask about your vacation habits, then you'll meet their manager, who is equally nice, but if you decline their offer, they'll send in a sales agent who is extremely aggressive. Just decline 3 times. Do not engage with the questions. Finally, they'll hit you with a final deal, which is another vacation similar to the one you've already paid for, then they finally let you leave. For most people, this experience will NOT be worth it and extremely unpleasant. I strongly recommend you decline participating in this sales presentation. Overall, I had an amazing and relaxing stay, barring the unpleasant sales experience, which you can easily decline. I wasn't part of the preferred club, and I still had an amazing time. As I'm writing this review with a driveway full of snow and a yellow warning for freezing temperatures, I'm getting nostalgic for Mexico!!

Excellent!

Hotel was wonderful.....except!!! not enough lounging outdoor chairs, there are plenty of loungers by the pool on the beach but I'm 64 years old and it was getting comical how I was getting on and off the lounge chairs!

Good vacation destination

Hotel was above average, clean, modern updates, variety of specialty restaurants. However the sports bar needs more modern entertainment, rather than Karaoke most nights. Main pool was nice, but families used the main pool rather than the children’s pool as the area was too shaded by tall buildings. Area was often cool and windy. Beach was lovely and well maintained

Beautiful resort

The resort was truly stunning, with beautiful grounds and an incredible view from all angles. The staff were very helpful, professional, and polite, making our stay even more enjoyable. The rooms were spacious and comfortable, with extremely comfortable beds and quick room service. The dining options were diverse and delicious, with a focus on fresh fruit and vegetable smoothies. While the beach had a lot of seaweed during our stay, the long wooden deck provided a great alternative. Overall, thi [... read more]s resort is definitely worth five stars plus!

Very nice ??

we travelled as a family with our kids and grandkids, and really enjoyed this resort. The food was good in most cases and very good in some cases. The pool was absolutely amazing and the golf course also was great. Round of golf is 125 US after 1 PM and included range balls and water. We also rented clubs and they had a variety on hand for us so it was no issue and they were good quality. Now for the beach, the beach is small, but it was still very nice and had great hammock to lay in and a litt [... read more]le beach bar as well. Seating was limited unless you had preferred club which we did not, but we never missed having that. They seem to do something special every night and the entertainment was always wonderful as well. Rooms were very nice and every room had a fantastic view . If I had only one complaint it was that the kids section was between two hotels so there was almost no sun there and it was very cool and windy making it unuseable for much of the day. That was too bad, especially if you want kids to have that experience… It wasn’t too much of a bother for us because swimming in the pool and the beach worked just as well.

Weekend away!

My Husband and I went away for 4 nights, it was truly the best resort vacation we’ve had. The food was incredible- our favourite memories are the fireworks during dinner on the rooftop and the fun hibachi grill dinner. Highly recommend doing the preferred club to have the best royal treatment!

Very nice resort

Great stay! Very clean. Brian and Dania excellent service! Entertainment staff did a great job. Restaurants all good! Only complaint would be the buffet I wasn’t a fan but everything else great! Would return to this resort. Had a Spa day and it was amazing. Not very busy due to the time of the year which was awesome.

Lovely resort

Nice place, clean and modern! The Staff was extremely helpful and friendly. Amazing pools especially on a rooftop are unforgettable memories. Food, drinks and service were great in restaurants, bars and other facilities. A small issue was with housekeeping one day, they missed to clean room but when I called they sent immediately a housekeeper. In general the stay was enjoyable!

Awesome Vacation Destination

5* Service Wonderful place for a family to spend Christmas. The staff at this resort is top notch. Definitely recommend booking with preferred club privileges. The roof top pool, restaurant and bar are next level!!

Amazing all inclusive

New, and rooms with best views of ocean and golf course. Excellent reastraunts with steaks! The entertainment was lacking, and can be improved on. The room service was excellent, spa was excellent.