Staff is not good especially bartenders

All around the resort is OK it’s clean the rooms were clean the area is clean the food was good but grand memories I was very disappointed with.When we first got there and went to the bar the bartender was unprofessional rude did not know how to make a drink did not care about our concerns and would not listen. Our room did not have any water I called three times nobody came to Give us any until I got an email from a random lady asking how our stay was Again I enjoyed the food the hotel was c [... read more]lean but the staff was not very good and did not care about our concerns.This may be random but this is just what happen with us.Also one big thing is all the bars and places close down at 10 PM at grand memories so we could not get a drink anywhere after 10 PM

Beautiful resort.

The grounds of the resort was beautiful. I also found the staff very friendly and helpful. The Memories resort itself is quite always from the beach so be prepared for that and get used to taking the trams. The Royalton, which you have access to is gorgeous and we loved the ice cream shop on hot days to cool off.

Excellent resort

All was good, we had a wonderful time! Food was plentiful and excellent. Most of the staffs are very nice and helpful. Resort was clean and tidy. The splash park was good for younger vacationers but if you are looking for peace and quiet resort then this resort may not be for you, it’s perfect for families with youngsters.

When can I go back!?

We booked this resort during the Black Friday deals. Originally looking at the Royalton but were able to get Grand Memories for a better deal so we went for it. This resort is absolutely beautiful. The grounds are so well kept, it is very clean and you can tell the staff take great pride in its presentation. We stayed on the Grand Memories Punta Cana side, but you had to walk over to the Splash side for the buffet and social plaza for shows so we spent most of our time on the Splash side. The wa [... read more]ter park is so much fun, even for a 28 & 30 year old, I think the adults were having more fun then the kids! All of the staff (entertainment, servers, maids, front desk) were so friendly and helpful. Accessing the beach from the Royalton side was very easy, and if you didn't want to take a trolley the walk was very quick, and if you go early enough you get to see all of the peacocks and ducks that call that area home. The food was quite good, always a good selection at the buffet and the Italian a-la-carte was delicious. Of all of the resorts I have stayed at while travelling this is definitely my favourite and I would go back tomorrow if I could!

Had a few issues

Everything was good. I felt they could’ve replenished more at the Buffet. Ran out of food, fast and they took awhile to replenish. Bar fridge in the room I needed to call to fill the fridge pretty much every day. I know it’s a kids friendly resort, however some kids were really screaming at the quiet pool and I had to ask him to stop screaming!!!

Excellant resort for relaxing and entertainment

easy to get around...staff very helpful...grounds upkeep is very good...rooms were done up very nice...would recommend this to resort to any of my friends...plenty for food areas to explore...the train runs all the time and takes you to the beach in no time...

Had a great family vacation!

This a great family resort. The waterpark is wonderful for the kids! The gr ounds are beautiful with an abundance of palm trees,very tropical ! Many pools both for adults and kids. Food was good at both the a la carte restaurants and the buffet . There is a snack bar called " Bites" which offered freshly cooked cheese burgers ,hotdogs and fries which were excellent! A constructive observation is that the bars all close at 11PM even the Lobby Bar which our party found too nearly! Our recommendat [... read more]ion is that Grand Memories Punta Cana keep the Lobby Bar open until 1AM. I also heard this complaint from several other guests! The staff were friendly and very helpful and the service was great! I recommend the this resort as a great family resort!

NOT AS ADVERTISED

This is NOT a short walk to the beach. Coffee maker is only included if you ask for it (over and over again). Mini fridge is not stocked daily. Unable to change or exchange $ at the front desk. Constant harassment by concierge for time share like meeting to sell into the Royalton (which is the resort that is a short walk to the beach). Food, even at a la cartes, was nothing special. It was windy while we were there and patio door whistled loudly all night. If we left if open, we got eaten by mo [... read more]squitoes. Major erosion at the beach. This resort is all about segregation. Grand Memories guests are lowest class. Then Diamond Club (pay to upgrade), then Royalton (pay again) then Hideaway (pay again). Pluses: no towel police, pools are nice (at least the ones we were allowed to use), waterpark no line ups, no reservations for a la cartes (that we were allowed to go to), rooms clean.

Ideal Weather

Travelled as a senior couple and enjoyed our stay however this resort is more suited to families! Pluses:-our room appeared recently renovated. Everything worked and was kept spotless by the hard working maid. -grounds and pool were well maintained and always clean -food - no complaints at either the buffet or a-la-cartes. Negatives:-check in/out area and counter very small and understaffed. Took way too long. -our room in block 22 a long, long way from the beach. The shuttles were occa [... read more]sionally full or broken down. -the beach appeared to have suffered significant erosion and was very small and crowded where the lounge chairs were for the Grand Memories guests. Nothing to do with the resort, but the flight home with Sunwing was a bit of a nightmare after experiencing a 4 hour delay in departure. Stayed Nov.25 - Dec.3, 2019 Would recommend for families with children.

Great resort/poor service

I went to this resort with a group of 4 people. The overall resort was great and it was really nice knowing that you can go to the Royalton freely to enjoy the entertainment. The resort was clean and there was a lot to do. The service in the buffet was extremely poor, you wouldn’t get any service until you were done your meal. The refrigerator in the room was hardly filled and I had to call to get service.

It gets better and better every time

The hotel has been renovated from the last time we went there ( 4 years ago). But the highlight was the service, every single employee made us feel like home. Service was great, the hotel is big, specially when you want to the beach, however they made sure there is enough carts on a constant basis if you are not up to the walk. The fact that there is a coffee shop, a snack bar, the kids club with daily different activities, face painting on a daily basis , and the entertainers at night were t [... read more]he best, we never had a dull moment. The weather was bad for 2 days, it rain every day however there was always something going on that we didn't felt like 2 days were wasted. That is what it makes this hotel so good.

Good resorts

I personally think I expected more because the way it was described in the website it was not like that but I enjoy the Royalton hotels more then grand memories I like the service the pool and the rooms was amazing but the food was not ok

Amazing resorts

I personally like the resort very much , Great hotels excellent customer service , very clean rooms I like the food I will recommend all my friend to come and see the resorts the only think we don’t like was the service I’m the airport

Punta cana OK good

the hotel is good, only sometimes the room is cooler due to air conditioning.i think my room (24303) air conditioning always controls the same temperature, hope you to check it and improve it. the other things in the room is excellent. thank you for your nice service.

Superb vacation!

The hotel, staff, facilities, and transportation were amazing. There was a good variety of food too. There was a bit long waiting time for check-in since we arrived on Friday. However, it was manageable. The hotel rooms were clean and well organized. Transportation between 2 hotels (Grand Memories and Royalton) was so cute and accessible every 10-15 min. The programs every night were also amazing and family-friendly. We highly recommend this hotel to all families looking for the best place to  [... read more]stay in Punta Cana.

Great value vacances

We stayed 9 days at Memories on august 5-14th. The arrival was smooth and it took us only 20 min drive from airport to the resort. All the way from airport and during the stay at the resort we have easy access to the Internet via WiFi. When we arrived at the resort personnel was very friendly and welcoming. We arrived at 13:00 around and the rooms were not ready yet, but we knew that ahead and were prepared to take advantage of the day to the beach anyway. The water park was awesome, my daug [... read more]hter had a blast with my husband and I. The rooms are newly designed, upgraded and very well maintained. The air-conditioning works very well, efficiently and practically no noise. Beds are confortable and cleaned every day from the maid. Very kind personnel. The beach is in working distance from the Memories buildings, but there is trollies every 3minutes passing by. Beach area us a little small but if you like walking alongside the beach it is very easy accessible. The food is very good and there are buffets one on the beach and another close to rooms (lobby). There is a good variety of foods in both buffets and three are three restaurants without reservation every night. It was our best stay in domenican so far

Great Water Park

The hotel was nice , the rooms were well equipped and modern, pool area was good. The water park area is very good for the kids and adults. Limited with food snacks locations during the lunch hour at the Grand Memories but very good food areas at the Royal Hotel . We knew before were booked the hotel that the beach was not near but had the understanding it was an easy walk. This was not the case as it is a 10 min walk and with the great warmer weather we had ( nice sunny days with heat ) you ha [... read more]d to take the trolley car. Better to stay at the sister hotel " Royal Hotel" if you want the beach and more action.

Awesome Resort!

Grand Memories Punta Cana is a beautiful resort, with lovely gardens and friendly staff. Rooms are spacious, decorated tastefully and the cleaning staff do a great job to keep them clean and fresh. Favourite meals were at the Italian and Mexican a la cartes, as well as the breakfast buffet and the buffet near the beach. We had the chance to eat at the Royalton buffet as well, which is a more upscale restaurant with a little more variety than the Grand Memories buffet. Entertainment staff were aw [... read more]esome, trolley's were available always for transportation wherever needed, and the beach is spectacular. Only downsides were: if you chose not to have your room cleaned, you wouldn't get mini-fridge restocked, so one day I needed water bottles and when I called Room Service they said I could only have juice. Also, Room Service when called, did not pick up several times. Walkways are very slippery depending on type of shoes you wear. My daughter fell one evening and still has a bruised bottom (could have been a lot worse). Overall, a wonderful holiday.

Very good resort

Everything good ,beach and room very clean .I like the restaurant on the beach ,buffet with excellent fruit ,i stayed so many resort but never seen before. On the beach they have passion fruit mix with rum so delicious.

Fantastic resort

Rooms were clean, food was good and pools were awesome. The vibe team were awesome. Remembered my children's names. Especially Luis, he was amazing. Room service was usually pretty quick. Mini bar was stock daily but if you needed more they are only a call away.